Quick, efficient oil change. Professional and knowledgeable staff. Highly recommended!read more

Today was both my first visit to you're #4 Road, Richmond BC location, and also the same day I…read moreinformed my service crew that I was now a new regular! Such informed skills by those fellows looking out for my car, seeing how good the teamwork was worth my visit in itself.. I left feeling like I had found an ally to help me with any future issues that come up. And being gifted a nice new cooler bag is just in time for the upcoming hot weather - thx Jiffy Lube 4 Road, Steveston, BC

What a bunch of rip off artists. Called to ask how much an oil change would be. After 10 minutes on…read morehold, told 139 + tax, but they don't have the filter in stock. After I ask, they say they can have it in noon the next day. I go there at 1:00 pm the next day, am told the wrong filter arrived, and they wouldn't be able to get the correct one until Tuesday because of long weekend. 5pm the same day get a call saying the filter came in (which means they lied to me about receiving the wrong filter). Just before they about to start, he says it's going to be $171 plus tax! That's nearly $200 for an oil change and $32 more than I was told the day before. Guy says he doesn't know who I talked to the day before and that's the price.

I mean, you pay for the speed of service. Almost 200 bucks for an oil change is kinda insane…read morethough. We drove in, we drove out in like, 10 minutes. We needed to drain the oil pan after we added a bit too much. They added an air filter which was only 20 bucks so the oil change was.. well, really effing pricy. Everything is still working though so it's an A-OK experience all around.

Never had a mechanic that actually pulls up at your place to check out your vehicle on the spot so…read morethat's something new for me. He's professional & knowledgeable-Fixed my damaged vehicle in less than a week! I'm truly impressed! I would recommend it for anyone. Thank you for your service Mo!

From the owner: I am a mobile mechanic who is willing to fix your car anywhere with good service and unbeatable…read moreprices

Are the technicians incompetent or just lying to gauge customers?…read more I visited this location #201 on May 26 for a routine oil change. During the inspection, Kait (unsure of his full name) claimed that my brake pads were dangerously thin and needed immediate replacement. I told him I had no braking issues, and my car had not shown any warning lights. He dismissed that and warned me that if I did not change them within the week, I might face brake failure. This is a serious claim. I asked for a quote but also mentioned that I wanted a second opinion since I am not a car guy. He then doubled down on the scare tactics and urged me to act fast to avoid an accident. After work, I went to a friend's place who knows cars. He checked my front and rear brake pads thoroughly, had me turn the wheel for a better view, and confirmed that I had at least 30 to 40% pad life remaining. That is a massive difference from being told I could crash within a week due to break failure. Either this technician does not know how to assess brake wear properly, or worse, he deliberately exaggerated the issue to push an unnecessary sale. Other guys at that location have been very nice and that's why I kept going back to the same location.

SCAM!!! I went in for an oil change and they told me I was completely out of transmission fluid and…read moreit was a miracle the car was even driving. I was shocked when they told me I needed to pay $260 more dollars to flush and refill the transmission. I called my mechanic and they said, don't do it, they're probably trying to upsell you. I took my car to my mechanic and the transmission was absolutely fine, and the fluid was not even low. Thankfully I dodged a bullet and didn't pay to have my perfectly running transmission "fixed". Lesson learned, never trust Mr. Lube!

my wife had put too much coolant into our car and I to have some of it drained. I called Mr lube…read moreat 6811 Hastings Street in Burnaby BC and they told me it would probably cost about $20-$30. I got there and they looked at it and said the level was actually a little low and they topped it up for me and sent me on my way, and didn't charge me a thing. These guys are great. Thanks a lot guys.

Rude and untrained technician, not know how to deal with customers, asked for manager and not on…read moresite, avoid at all cost

They were on time, in fact a bit early. They were very efficient and also checked my spare tire…read more This is my second time at this shop and I will return to give them more business.

Wow, so accommodating and friendly. I stopped by as soon as they opened the other day, as my car…read moregave me a warning to check my tire pressure. I didn't have an appointment, but I just took a chance. Luckily they were able to fit me in, and checked my tires within a few minutes. They didn't even charge me! I will definitely come back here when I need new tires.

Made it to work safely this morning!!…read more A big thanks to Vimal and his crew for taking such good care of me and my car. I haven't been around for a few years but it was like I never left. The service and quality of work is as good as ever. Thanks again West Coast Auto Repairs

Vimal is a fantastic owner, and his team is amazing! After getting a check-up, Vimal gave me…read moreoptions for my car and explained how each option wasn't necessary, but just a recommendation. I didn't feel pressure at all! I decided to go with his recommendations. So far, driving my car has been great and smooth :)

I have never seen such a perfect, super experienced and humble man who helped my car got fixed…read more Mahmoud was the Iranian talented mechanic, who with more than 35 years of experience, help me to fixed my brake. I have had my Mitsubishi' brakes fixed somewhere else which they were not good enough to replace the brakes perfectly. Therefore, my car's engine light and a bunch of other lights have been remained on. Mahmoud, with his best knowledge, found the origin of the problem and got it fixed. I highly recommend this business.

Oil change, corrected tire pressure, checked transmission fluid and brakes. ANOTHER wonderful…read moreexperience with this friendly efficient batch of mechanics. THANK YOU

Flat tire cannot be repaired because it was ruined by driving while flat. Saved by finding a used…read morematching replacement tire on-site. Many thanks for quick and helpful resolution, Kent.

Called them 30 minutes before closing to ask about getting a new tire, as mine had just been…read morepunctured on the way to drop my partner off at work! The lady at the desk was super helpful and informative, and let me know that instead of buying a new tire, it could possibly be repaired for cheaper. She insisted I come on down and see if my tire was repairable, even though I wouldn't get there until 5 o'clock. They stayed open a half hour late to get me all set up, and thoroughly answered all my questions. Extremely affordable prices and quality service. They even let me hang around and ask annoying questions and watch how they were patching my tire, as I love to learn new things given the opportunity. The mechanic and the desk staff were SUPER friendly, kind, good people. I'm visiting from 1000 miles away and I was so relieved to encounter such benevolent, genuinely helpful, happy people after being stuck in the pouring rain for an hour. Will not hesitate to visit them again next time my car needs anything. I appreciate the honest work, and being informed of cheaper alternatives that I was unaware of, which is so rare in this day and age. Goes to show that this business truly cares about their customers.

1) Upsell Through Misrepresentation of Services…read more I came in for an oil change. Upon arrival, the staff tells me that there is sludge on the oil tank cap. He tells me that it is necessary for him to flush the engine before he is able to proceed. I say okay and was ushered back into my car. Within a minute, I go back out and ask the staff to not proceed with the flush. The staff says that he had already flushed the engine and that there was nothing he could do about it now. During the rest of the service, I ask more questions about the legitimacy of the service and the staff member tells me that the internet cannot be trusted. I then call the Vancouver Volkswagen dealership and confirmed my last oil change service date I did with them as well as mileage. The Volkswagen dealership relays that given the time and mileage between the oil change, that sludge formation was highly improbable and that if that was in fact the situation, that that would indicate a severe problem with the engine. I asked the staff if there was anything wrong with the engine, to which he says no. I argue that given the information provided that a flush was unnecessarily and that the staff had either misdiagnosed or mispresented the situation and service needed. The staff refused to acknowledge any wrongdoing. 2) Repeated refusals to honor agreed upon solutions Following the issues mentioned above, I spoke with the manager and he told me that he would refund the amount for the engine flush. He said that he would speak to his supervisor and that the refund will be processed the next day. The next day, I called back and the manager said that he could only refund half of the amount back. I was reluctant to the refund amount but agreed. Following the call, I posted a review on Google illustrating the interactions above. Half an hour later, the manager calls back and says "I saw your review on Google, no more refund for you", dishonoring yet another refund agreement.

just wanted basic oil change. $130 to start. wow. upselling…read morewas horrendous. they said i needed new brakes and battery. not true. will never go back.