i went in with my ram 3500 truck which is comp stock. No lift no leveling kit nothing. I asked…read moreabout getting new tires for it. I was given two options. One was Toyo one was for Falkens. The Toyo's were quoted at over 2700 and the Falkens were 2986 installed. Stephen "Roy" Mitchell the counter guy who says hes the manager said the Falkens are slightly wider but are a really good tire. I said okay I'll go with those ones. He orders them in and later that day on August 11, 26 same day he told me to come back in the afternoon when they showed up he would let me know. He calls me later on around 2pm and said they are here come on in. Cool. The shop installs them. On my way home I hear them rubbing. I call back next day and said come in we,ll take a look. I go in and they realize the tires are rubbing on the mud flaps. He automatically says "ya it's Willowbrook Chryslers fault for putting these mud flaps on". I was slightly turned off by him trying to blame the dealership for the mud flaps. He said we could take them off . I said okay well I guess I don't need them in the front. They took them off and I asked them to thr them out. Well this is not my daily driver so it to me a couple more days to realize they are still rubbing on something else while wheels are completely turned. And I saw where the paint was rubbing off so I called back again. This guy tells me I should go to Lordco, they sell wheel spacers and are easy to do. I thought this is messed up but I did call anyway and they don't sell heavy duty spacers for these trucks. I then started some research and calling different shops and apparently every shop I called (three of them) including other larger tire shops and Willowbrook Chrysler where I bought the truck and every one of them will not install wheel spacers and every one of them advised me not too as it's a one ton truck and I tow a trailer with i. So I once again go back to TIRELAND in Langley on this past Thursday of September 3, 26 and they were about 10 minutes from closing and this Stephen guy blowing me off once again like I'm a piece of garbage. Starts opening a book to give me a phone number for a place that deals with Falken tires and to take the issue up with Falken themselves. I said are you f,n kidding me right now? He says I told you to come back next week. Well what's that have to do with giving me some help here with the oversize tires you sold me here that I paid just under 3000.00 dollars for?? Then this guy says listen I don't pick the tire sizes. I said well I sure as hell don't! What do I know about tires!!! You're the so called professional here! It got very heated and he's telling me to leave. I said you owe me 5 minutes of your time her. then he says he called the cops. I said I don't really care who you called. So I ended up leaving and here I am now trying to figure out how to deal with this. TIRELAND in Langley.

Three decades is a long time. Where did all those years go? Back then it was Timmy at the front…read moredesk, then he went on to other things in the company and Marc was there one day. Great guys both of them. New crew now, but I think I saw Marc today - but he didn't recognize me, it's been a few years. But even as an unknown face I get the best service and treatment possible. Usually shoot the breeze about cars for a few minutes as well - they aren't in a hurry to get you out of there - they just want to get the best for those who walk through the doors. After 30 years and six or seven cars I have come to them time and time again. Sometimes for a patch, sometimes to get a set of rubber. Every single time they are great and I'm pretty safety conscious when it comes to the rubber hitting the road. They've patched no end of screw/nail/whatever holes with the intent of getting you going, not the intent of getting your money. Case in point, I got a nail in the tread at the edge of a tire. Not that many kms on the treads and I didn't think that I could make it to B&B so I pulled into big K. They looked at the tire, said that it was impossible to patch as the nail had "likely" gouged the sidewall. But replacing 1 tire was bad practice so I would need all 4 done even though the kms were less than 100,000 on them. This was a late model Volvo SUV so the tires were not cheap and they "likely" saw my wallet and me coming. Well they also saw me going as I gently drove out and over to B&B. The team there pulled the rubber and actually took a look, seeing that the nail had entered at an angle away from the sidewall and a tread patch was all that I needed, so that's what they did. Go to these guys. They are honest, good natured, and do a great job. I really don't know how you could want anything more in any business let alone the ones that keep you safe on the road.

Had a nail in my back tire of my 3 wheeler. They pulled it out and plugged it right away! Took 15…read moreminutes n/c! They were awesome so I dropped of a dozen today to thank them! Yes I will be back!!

Great turnaround time for service, helpful with finding a set of tires and great value!! Thanks…read moreJason!

Great guys, great service! Local long-standing shop that didn't disappoint! Would definitely…read morerecommend!

Wow I have always had great service until now I had my brakes done here about a month ago and…read morelast week there was a grinding noise so I took it back to Westwood they put it on the hoist and said I cant see nothing not sure why its making a noise . Frustrasted I left thinking I have to cancel my holidays. The noise got worse so on the advise of a friend I went to Apel auto they put it on the hoist and they Discovered the bolt on the driver side holding the new break was gone. They replaced it at no charge I stopped by Westwood on my way home. And the same gentleman was there I told he what had happened and he basically blew me off again. After 30 yrs of recommending family and friends and using their service Iam sorry to say never again

I've been using Roadrunner's for over 7 year. Prices are good for mounting and swapping tires…read more They can get tires at a competitive price and the service is friendly and fast. I can alway rely on Gerald an his team. I just have a coffee in my house an they finish the work quickly and efficiently. I just tap my visa and a way we go. Highly recommended!!

We use this company frequently for our delivery vans at my work. The guys are very responsive,…read morefast, and inexpensive considering they come to you and often in a very short timeline. Always impressed with their customer service, speed, options and prices!

Awesome shop - the kindest staff with great customer service, trustworthy advice and knowledge. I…read morewould recommend them to anyone on the North Shore or surrounding areas, and will definitely be back! Thank you

I visited Integra Tire to have my winter tires fitted back in November, I usually use another…read morebusiness but I had left it late and they were fully booked out. Not having a second set of rims this service required the summer tires being removed from the rims and the winters fitted in their place. Upon first impression I was happy with the service (despite the actual cost being $30 higher than I was quoted), my winters were fitted and my summers were bagged in the back of my car. I took those tires home, put them straight in my garage and there they have sat until last week when I went back to my usual shop to have them re-fitted ready for the summer. I dropped my car off and my usual shop called me to tell me there was a hole in the sidewall of one of the tires, upon asking them what could have caused this damaged they told me it was in line with damage that can be caused when removing low profile tires from a set of rims. Before I accused Integra of this I did ask my usual shop if one of his techs could have potentially caused the damage, he said they had not even got my wheels off my car and they noticed this damage while laying out the tires. I could verify that my wheels had not been removed due to the dirt and grime build up on my wheels that had not been disturbed. I have a family friend who also runs a tire shop (several hours away so not practical to use them) and sent him photos of the damage and he also confirmed it was in line with a tire being removed from the rim. Upon challenging Brian about this damaged he has lied to me several times, he claimed that there is no way the damage could have been caused during a tire change (two separate reputable businesses have claimed otherwise). He also downplayed and lied to me about the remaining tire life, he tried to tell me that the tire tread depth is only 5/32. The tread depth is 7/32 as per the photo below. Lesson learned for me to check the tires in future before leaving a business, unfortunately I hoped that as one of Integra's business mottos was 'experience integraty' this would not be necessary. Clearly they are lacking the integrity to own up and fix their mistakes. Brian did offer to pay for half of a new tire, but this really doesn't cut it given the life left in the tires and inconvenience caused by him and his team. Avoid this place, try and find a business that has the integrity to care for your vehicle properly.

I'm extremely disappointed after having this vehicle independently inspected…read more Before purchasing the car, I spoke directly with Tuan because he was the mechanic who had been servicing the vehicle. I was told that Tuan had actually inspected the car the DAY BEFORE I spoke with him, so I specifically asked him about the condition of the vehicle before making my decision to buy it. During our conversation, Tuan told me the car had a small exhaust leak. No other significant problems were mentioned to me. Given that I was speaking directly with the mechanic who had reportedly inspected this exact vehicle just the day before, I understandably put significant weight on what he told me. I was left with the impression that, aside from the small exhaust leak, there weren't any major issues I needed to be concerned about. Unfortunately, shortly after purchasing the car, I had it independently inspected and discovered a VERY different picture. The independent inspection found very worn control arm/subframe bushings, with the control arm issue considered urgent, front tires worn as low as 2/32", a coolant leak, a weak battery, old engine oil and a non-functioning centre brake light, among other maintenance concerns. Had Tuan not seen the vehicle recently, I could understand him not knowing its current condition. What concerns me is that I specifically contacted him because I was told he had inspected the car the previous day, yet the only issue mentioned to me was a small exhaust leak. I obviously cannot know exactly what was observed during that inspection or which issues Tuan was aware of, so I won't claim that I do. However, I find it extremely concerning that another inspection shortly afterward identified multiple problems--including an urgent suspension issue and front tires worn as low as 2/32"--that were never mentioned to me. Had I known about these issues, they absolutely would have affected my decision to purchase the vehicle and what I was willing to pay for it. Based on my experience, if you are considering purchasing a used vehicle that has been serviced or inspected here, I would strongly recommend getting an independent pre-purchase inspection before relying on the information you are given about its condition.

Had to get front brakes done urgently, as they were checked by my usual mechanic in Coquitlam…read more I was nervous to drive the highway, so looked up a few shops in my area. I found Kingsway Brake and muffler. So I called first and talked to one of their mechanics. Estimate was reasonable and they could get me in the next day. Headed over... courteous service and said they would check to see what needed to be done, and confirm with me before they got started. I got a call saying front brakes are in need of replacement, and quoted me just over $500 for parts and labour. It was done and ready that same day! Happy customer!!

Pardeep Notay pls if you don't know the answer PLEASE DO NOT BS!…read moreRun flat indicator doesn't shut off after driving 50 KMS you need to reset the indicator which your service team CLEARLY DID NOT DO! I reset it today. Pls if you don't know then say You don't know!

Have spent a fortune here over the years and the service is still slow and almost rude. Point…read morebeing, good customers still receive poor service. When you walk in half the time they don't acknowledge your there and with an appointment you'll still sit and wait 30 - 45 min to just get your vehicle inside. (This service was simply a flat repair and took 2 days for an appointment) The waiting area is clean, they have coffee and the customer service reps dress nice. That's about it.. As far as value no difference from competitors. They could learn a ton from Les Schwab in the states on how to run a tire business.

Keep away, i had my brakes done and they bent a brake hose bracket which meant the hose had been…read morerubbing against the tire and had almost worn right through.

I have explained twice that I need to switch the winter tires from old rims to new ones and then…read moreinstall new rims with installed winter tires to my car. There was even one of the worker at the reception desk who was involved in that conversation and understtod and confirmed that they got it. Both of them understood exactly what I need. Next day I came again to confirm appointment, price and that they understood exactly what I need. Eventually when I came at the day and time of appointment, brough the new rims and set of winter tires on old rims, that woman (reseptionist) said that it's double job for them. I said back to her that she and her fellow worker were told twice what I need to be on the same page and they confirmed at that time that they got it. Very dissapointed. Right away I came to the next door auto service and they did everything I needed within 20 minutes for $150 which is a very disent price for that. Will never consider this shop to get the service.