The customer service become aggressive when i refused to provide my full name and my phone number…read more They hold my payment for about 5 minutes, calling other personal and making aggressive accusation and threats to me. Then the owner appeared, started to scream at me, I felt unsafe and left immediately.

Sam and all his staff are fantastic, have been going there for the last 12 years or so for oil…read morechange change/brake jobs and tire services they always went out of their way to make sure that l was completely satisfied with their service.

Flat tire cannot be repaired because it was ruined by driving while flat. Saved by finding a used…read morematching replacement tire on-site. Many thanks for quick and helpful resolution, Kent.

Called them 30 minutes before closing to ask about getting a new tire, as mine had just been…read morepunctured on the way to drop my partner off at work! The lady at the desk was super helpful and informative, and let me know that instead of buying a new tire, it could possibly be repaired for cheaper. She insisted I come on down and see if my tire was repairable, even though I wouldn't get there until 5 o'clock. They stayed open a half hour late to get me all set up, and thoroughly answered all my questions. Extremely affordable prices and quality service. They even let me hang around and ask annoying questions and watch how they were patching my tire, as I love to learn new things given the opportunity. The mechanic and the desk staff were SUPER friendly, kind, good people. I'm visiting from 1000 miles away and I was so relieved to encounter such benevolent, genuinely helpful, happy people after being stuck in the pouring rain for an hour. Will not hesitate to visit them again next time my car needs anything. I appreciate the honest work, and being informed of cheaper alternatives that I was unaware of, which is so rare in this day and age. Goes to show that this business truly cares about their customers.

I had to get 4 new tires for my car and I priced out a few places before coming here. I bought the…read morecar used and wasn't sure how old my tires were - and the Tireshop guy showed me right away where to see the date on the tire, when it was made. The tires were 13 years old and needed replacing. I knew the type of tire I wanted and was quoted a price that was several hundred dollars less than two other tire stores. They ordered the tires and put them on two days later. The staff were friendly and I felt safe as a single woman in their shop. I highly recommend this tire store and will tell my friends to shop here.

Tirestop has always been there for me when my vehicle needed repair. They went above , and beyond…read morein some cases, to find the lowest price for me. Always a good experience, and Mike will try to help you out whenever possible.

Probably one of the busiest weeks of the year for tire change overs (May 1st), called these guys up…read morewith the unreal expectation of strolling in and getting my winter rims swapped for summers, (just a straight swap of two sets of rims and tires) with all of 15 minutes notice, and CHRIS got it done! Said he'd personally take care of it! I thought customer service was just a thing of the past that our grandparents told us about, like polio, or being able to buy a house and raise 17 kids while making $0.32/hr. Either way, service was quick, Chris made sure the lugs we're torqued to spec (not just blasted on with an impact gun), checked the tire pressure and even dressed the tires to make them shine! I'll definitely be coming back here when it's time for new tires. All in all, a good reminder that customer service does still exist in some places, you just have to know where to go. So Go see Chris at Big-O on Edmonds in Burnaby!

I had some repairs done at the Gilley st. Big O. I paid close to two thousand dollars and have had…read moreto correct and redo almost all the work they did. The service was fine the shoddy repair work was not worth the money at all. Now I am paying someone else to fix the mistakes they left me with. I will never be back and would recommend others to go to the BCAA website and find a reputable place they certify. Buyer beware has never been more relevant.

Update: Oct 2024 the last I say the business caught fire and I'm not sure if they're back in…read morebusiness or relocated to a new location.

Great guys fast service and open sundays!! I will use them…read moreagain in the future if I am in the area.

been there many times and service always great and efficient…read morestored my tires there for 2 years too i am back in VCR and now will return

Nice to find someone in this city who believes in giving value and service. This place probably…read morewon't last long but it's a gem if you're looking for a deal on new and/or used; this is the place and Cyrus is the man. Ewen st. in Queensborough, that is

Damaged my vehicle quoted me at $695 plus tax for valve cover replacement then tried the makeup…read morestuff that was wrong with the vehicle and give me a bill of $1600 something it's a total scam Kal Tire in New West will treat you a hundred times better and not try to rip you off.

Always helpful, kind, efficient It means a lot to be treated with respect. Thank youread more

Pretty good experience overall. Knowledgable and friendly staff with a very clean and well…read moremaintained space. Coffee and popcorn machine for customers that are waiting, and some comfy seating around the area. They did a pretty quick job and were able to fit me in for a single tire change. Took longer than they promised though, and I had to go ask them to pay and to get my keys when I saw my car sitting in the parking lot. Also they didn't have any all season tires in stock. So far the tires been good and the re-torque took literally 5 minutes. Would recommend coming here for your tire needs.

I've dealt with Kal Tire for 35 years and always been served professionally and helped out with my…read moreemergency repairs even having their staff stay passed closing to fix my tire. Not at this store. My free flat repair was offered to my in 2 days time..............sorry we don't have any appointments open? As a faithful customer this store does not represent the values that I have seen at the other locations I deal with. Extremely dissapointed, avoid dealing here!

Just continuing the saga of the real, now retired Rudi with service only in mind…read more Just like Rudi did before. Only added some refreshing vibes and style to it all and also being a real asset to the business landscape around the south end of Byrne Road. I only can highly recommend this business for all your tire needs.

Today was my 4th visit. Again, great service/great prices. We had Rudy's Tires re-install the…read morewinter snow tires on the factory Toyota Matrix rims. Katrina got us in at our 10am appointment and we were invited to have a seat and watch tv/make a coffee Upstairs waiting room. My God, what a nice waiting area.....super clean , stylish and just an enjoyable place to hang out for 30 minutes or longer. The bathroom was immaculate, you could eat lunch off the toilet lid if you so desired. Katrina, her nice doggy and her polite-friendly & professional crew are a nice bunch. The inside shop floor and work area is nice, bright, clean and organized. I've got maybe 30-40++ places in East Van where i live to go change/fix my tires (including mechanic shops). I chose to drive here to south burnaby 4 times now . A 19 minute drive. Nothingggggggg nearby within walking distance, boring semi industrial zone with nothing to do or see except a nearby park about 3 minutes in good weather. But i keep going back to Rudys because great service, friendly staff , good prices, friendly pooch. And of course, THe Rudy Tire Lounge & Coffee Bar upstairs that kinda makes you happy to wait and get your car serviced. ;)