Good service , Friendly customer service and good price. Thank you…read more................................. I definitely recommend them.

Dave and his crew at Hyack Excel Tire saved the day!…read more We drove up from California in our brand new car to spend the holidays with out family here in Vancouver. Two days ago, the tire pressure in our right rear wheel was low. After filling and checking again overnight, we did indeed have a slow leak. We went to one of the larger tire shop chain stores, and they found a screw that had lodged near the inside edge of the tire. They said that it was in an unpatchable section of the tire, and we had to replace the tire. After taxes, it would have been $550! The major cost was in the tire, so we figured we would get the tire done closer to my in-law's place in New West so that we could just drop off the car for the day, then pick it up after it was done. We found Hyack on Yelp, and quoted a slightly lower price for the job. I brought the car in so that they could inspect it in-person. Dave took a look at the screw in the tire, and he said, "I think I can patch this." He said that he's seen this type of screw before (must be common occurrence with all the construction in New West or something) and that these were typically short, so the puncture was probably small. Dave said that he would have his guys take the tire off and look to see if they can patch it. If they couldn't, we would go with Plan B and order the new tire. We left the car for a couple hours and then Dave called and said he was able to patch it. As he suspected, it was a short screw, and the puncture on the inside was actually in the flat part of the tire where he could secure a patch. All together, $45 for the patch! Definitely saved us from replacing a brand new tire with another brand new tire! How is that for honesty? I would absolutely recommend Hyack for their reasonable prices, honesty and quick turnaround. And for the person who thinks that he can get a patch for $10, good luck. Maybe if you bought your tires from that shop, they would do it for a discount, but $10 hardly covers the labor. $45 was very reasonable. The large tire chain was going to charge us $56 and the dealership $150. Thanks Hyack! You saved our trip!

Had a tire damaged by a road nail and they found a tire match immediately and did such a fast and…read moreexcellent service! They also charged fair and square and saved me so much money. Staff are so friendly and overall experience was great!

I going for a tire rotation, but was advised to change the tire. The guy was nice and honest. Plus,…read moreI feel my car has been sliding and not coming to break fully recently. Hence, I decide to go with his advice. Got some used tire and pretty happy with. The thread wasn't that deep but I think the price is ok. It was cold, so I appreciate his working in the cold. Overall, it was a good experience.

Prices are decent, the guys seem nice but the service is slow so plan on giving them them extra…read moretime. Brought my car in to change the breaks in the am and wasn't ready until after 6:30pm. Would have preferred to leave it overnight and pick up the next day rather than be told it's a 2-3 hour job, call and they say it's ready at a certain time, arrive and still need to wait another hour. So far service here has been good for minor things, this is probably the biggest job I've had to do here on the car and hopefully it'll be as good as the other times I e come here. Weigh your pros and cons.

I had the best service today. Not only were they accommodating to take me in on such short notice…read moretheir customer service went over and beyond. I highly recommend this Kal-tire Location! Thank you to the Manager and your wonderful team- VW Atlas

The customer service become aggressive when i refused to provide my full name and my phone number…read more They hold my payment for about 5 minutes, calling other personal and making aggressive accusation and threats to me. Then the owner appeared, started to scream at me, I felt unsafe and left immediately.

Sam and all his staff are fantastic, have been going there for the last 12 years or so for oil…read morechange change/brake jobs and tire services they always went out of their way to make sure that l was completely satisfied with their service.

Probably one of the busiest weeks of the year for tire change overs (May 1st), called these guys up…read morewith the unreal expectation of strolling in and getting my winter rims swapped for summers, (just a straight swap of two sets of rims and tires) with all of 15 minutes notice, and CHRIS got it done! Said he'd personally take care of it! I thought customer service was just a thing of the past that our grandparents told us about, like polio, or being able to buy a house and raise 17 kids while making $0.32/hr. Either way, service was quick, Chris made sure the lugs we're torqued to spec (not just blasted on with an impact gun), checked the tire pressure and even dressed the tires to make them shine! I'll definitely be coming back here when it's time for new tires. All in all, a good reminder that customer service does still exist in some places, you just have to know where to go. So Go see Chris at Big-O on Edmonds in Burnaby!

I had some repairs done at the Gilley st. Big O. I paid close to two thousand dollars and have had…read moreto correct and redo almost all the work they did. The service was fine the shoddy repair work was not worth the money at all. Now I am paying someone else to fix the mistakes they left me with. I will never be back and would recommend others to go to the BCAA website and find a reputable place they certify. Buyer beware has never been more relevant.

My sister-in-law recommended this shop. She told me they have awesome staff & competitive rates…read more I'm glad I listened to her advice. I called them up one day & told them what I was looking for. They gave me a quote. I called around & got a couple quotes from other tire shops, I also looked online. These guys had some fair prices, so I called them back and they put in an order for my tires, said they'll be there the next day. Next day I drove out to Surrey, they are across from the Scott Road SkyTrain station. They greeted me outside, had me pull up, then got to work. I was so impressed at how efficient they were. The installation was 25-30 min. I feel much safer with new tires. These Toyos are solid and have the M+S rating for winter on the S2S Hwy. Every single person working was friendly, from the guy who took my booking over the phone, to the installers, to the man who took payment. I highly recommend them. You can skip the Costco crowds & CT, go here, and support local business for the same if not lesser prices.

My car got a flat taking my son to daycare and the team, especially Tony were amazing…read more Honest and fair. I couldn't ask for more and will be going back

I gave this company a 3 star google review and they lied in their response. Said they did free…read morework for me when my vehicle never entered their shop. When I told them I had a dash cam they deleted and completely changed their response. They somewhat told the truth in their second response (admitting they never worked on my vehicle) so I edited my response to say that's more like it. So they then again changed the review and added to that response with more lies. I added screen shots of all their different stories. The owner started calling me! Then they text threatened me with a lawyer. They also texted me surveillence footage of my truck when I was in the alley outside their shop, I assume to intimidate me. They then gave the name of the person who pays my cell phone bill - that is not public information and they must have paid for that information. Scary really. The first photo is their initial response where they flat out lied. The second picture is their more truthful response. The third picture is when they added more lies. The next pictures are their texts, threatening me.

This place is tribble. Knowledge zero. Service horrible. delay on the delivery job is not…read moretolerable. Explanation weak. Scam in the type of oil. I noticed this guy ( The Owner) looked in to a video clip on you tube to learn how to change a break pad for a Toyota Tacoma. I will never go there no more.

I've been to many auto maintenance shops but this place is by far the best. Exceptional service and…read moretons of knowledge coming from a lot of experience. Christina and Joe runs the shop and they provide genuine feedback and advice. They never try to up sell you for anything that is not necessary, instead they will actually take their time to go over the conditions of the car with you, explaining what's good or what is recommended. I have been taking my cars to them for several years now and every time I get it maintenance, I can definitely tell the difference in how the car runs. Unlike other shops, they try to provide more of a personal rather transactional relationship to their customers. Referred few of my friends to go here and they also love it. Highly recommended especially if you're someone who doesn't know anything about cars. Also recommended for anyone who actually cares about their car. It's a no brainer 5 star!

I took my car in needing front end work that I didn't have time to do myself. A wheel was out of…read morebalance and I wanted an alignment and had a sound from my front end I couldn't diagnose. Get a call a couple days later saying the sound is my struts so they need to be replaced. I said to go ahead get a call a day later then it was suppose to Be completed and they broke a bolt which is common with my car but they say it's more labour. I'm more or else ok with it so I get my car back a day later than told which is fine but there was no alignment done because they don't actually do alignments there which I wasn't told even though I specifically asked for One.since I don't drive it often I didn't notice the noise is still there and the out of balance wheel is better but still shakes and my car doesn't drive any better than before the new struts were installed I don't feel they fixed anything. Nothing. The price was way more than it should have been as well they wanted almost 1000 for struts That I'm Pretty sure we're fine but since I paid cash it was less. Which is a little shady... this is a few months later now and I Just got my Wife's struts done at a different shop and she paid less than 200 dollars for labour and we bought the struts to get installed .I wouldn't recommend this place at all this place didn't fix the problem I had and charged me for things I didn't need. I don't think they even drive the car to find the problem just charged me the most expensive they could and didn't fix the problem which I took elsewhere. This place is a rip off 0 stars

Took my 2012 Honda accord in for an oil and lube. Cost me 73% more than the same service provided…read morein 2019 by previous mechanic who is no longer in business due to illness. OK charged me $90 to change a cabin air filter which was installed for free last year. I suspect it didn't require changing as my annual mileage is less than 5,000 km. Just viewed a youtube video which demonstrated installation of cabin air filter takes less than 5 minutes to install. Shameful!!! Unfortunately, my trust has been eroded even tho this facility was recommended to me.

Quick, friendly, courteous and most importantly, clear pricing. I was impressed with the service I…read moregot from Andrew at the front desk and from the vehicle tech that completed the work. Great product knowledge helped me choose the right tires, I'd go back tomorrow or recommend to anyone in the area wanting reliable service at a fair price!

Needed a pair of used tires for a Ford Escort. Mike at Treadz had several choices in the right…read moresize, the prices were fair and service was excellent. He mounted balanced them and I was back on the road in less than half an hour. Next time I need tires, I'll just call Treadz.

I got a great deal on tires from Mike. His prices were excellent and he does quality work.read more