I dropped by TJ's Auto today and met Brandon and Johan, they handled my wheel balancing like pros…read more The whole vibe was chill and welcoming, no shady stuff at all. They nailed it, fixed a nagging issue even Toyota couldn't sort out, and the price? Super reasonable. Great personalities, top-notch professionalism, everything felt spot-on. If you're after real experts who really care, hit up TJ's. Five stars, easy.

One week in advance made an appointment for this Friday, November 07 at 1PM…read more Arrived at 12:50. They told that short of staff today and I should wait about 1 hour and 40 minutes. I left. When I came back in 1.5 hour, my car was staying on the very same place, where I left it. They not even started to work on it. In response on my indignation, instead deep apologies, they started justify their ugly behavior. This in not just negligence to the customers. This pure greediness and impudence. If they treat customers this way, what kind quality is their service? Think twice before go to this shop. Boris.

This garage was recommended by a friend and I'm so glad I took his advise…read more Services was top notch and my car drives like new! All their mechanics are extremely knowledgeable and professional. General manager Saeed is an awesome guy! He is very honest & has a great attitude. I highly recommend this garage to anyone who wants car repairs done right at a great value.

Awesome service. A friend recommended this garage to me - I already had a good garage but I got a…read moredifferent used car and this garage was reported to know Mercedes well. They did a thorough inspection and told me things about the car that could be looked into in the future. As a woman I am always suspect of garages ripping me off - did not feel this here at all. Super reasonable price and friendly up front service. I definitely will return here and will recommend to others.

These guys are great. After another shop wouldn't give a straight answer about whether or not…read morethey'd fix something, and wouldn't give me any price estimate, I went to Ootmar Automotive to get another opinion. They were upfront with what they could do based on the info they had and fixed some rodent damage on the first visit that the first shop didn't even notice. The guys at Ootmar answered all my questions with a lot of patience and passion for their work - they communicated really well and eventually helped to solve a problem with a dying crankshaft sensor. They provided a courtesy car as well, which was very nice. I'll definitely recommend them and go back the next time I need any work on my car!

Brought my EV in for maintenance, needed it last min and Ootmar was the only shop in the…read moreneighbourhood w availability, otherwise would have gone to my usual auto shop. Bro had a terrible attitude from the get go, annoyed that it was an EV, then LMK and I would have taken my business elsewhere. Not only did he not do anything to service my car/fix the issue, billed me for a bunch of nonsense, he took it out for a joyride and left 15KM from 200+ KM when I brought it in. Almost needed a tow driving out of the lot. Awesome ethics.

I'm extremely disappointed after having this vehicle independently inspected…read more Before purchasing the car, I spoke directly with Tuan because he was the mechanic who had been servicing the vehicle. I was told that Tuan had actually inspected the car the DAY BEFORE I spoke with him, so I specifically asked him about the condition of the vehicle before making my decision to buy it. During our conversation, Tuan told me the car had a small exhaust leak. No other significant problems were mentioned to me. Given that I was speaking directly with the mechanic who had reportedly inspected this exact vehicle just the day before, I understandably put significant weight on what he told me. I was left with the impression that, aside from the small exhaust leak, there weren't any major issues I needed to be concerned about. Unfortunately, shortly after purchasing the car, I had it independently inspected and discovered a VERY different picture. The independent inspection found very worn control arm/subframe bushings, with the control arm issue considered urgent, front tires worn as low as 2/32", a coolant leak, a weak battery, old engine oil and a non-functioning centre brake light, among other maintenance concerns. Had Tuan not seen the vehicle recently, I could understand him not knowing its current condition. What concerns me is that I specifically contacted him because I was told he had inspected the car the previous day, yet the only issue mentioned to me was a small exhaust leak. I obviously cannot know exactly what was observed during that inspection or which issues Tuan was aware of, so I won't claim that I do. However, I find it extremely concerning that another inspection shortly afterward identified multiple problems--including an urgent suspension issue and front tires worn as low as 2/32"--that were never mentioned to me. Had I known about these issues, they absolutely would have affected my decision to purchase the vehicle and what I was willing to pay for it. Based on my experience, if you are considering purchasing a used vehicle that has been serviced or inspected here, I would strongly recommend getting an independent pre-purchase inspection before relying on the information you are given about its condition.

Had to get front brakes done urgently, as they were checked by my usual mechanic in Coquitlam…read more I was nervous to drive the highway, so looked up a few shops in my area. I found Kingsway Brake and muffler. So I called first and talked to one of their mechanics. Estimate was reasonable and they could get me in the next day. Headed over... courteous service and said they would check to see what needed to be done, and confirm with me before they got started. I got a call saying front brakes are in need of replacement, and quoted me just over $500 for parts and labour. It was done and ready that same day! Happy customer!!

Great guys, great service! Local long-standing shop that didn't disappoint! Would definitely…read morerecommend!

Wow I have always had great service until now I had my brakes done here about a month ago and…read morelast week there was a grinding noise so I took it back to Westwood they put it on the hoist and said I cant see nothing not sure why its making a noise . Frustrasted I left thinking I have to cancel my holidays. The noise got worse so on the advise of a friend I went to Apel auto they put it on the hoist and they Discovered the bolt on the driver side holding the new break was gone. They replaced it at no charge I stopped by Westwood on my way home. And the same gentleman was there I told he what had happened and he basically blew me off again. After 30 yrs of recommending family and friends and using their service Iam sorry to say never again

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C

The best of the best awesome service and the owner Dan does…read moregive his best to any of his costumes even if it is a return ,no Question asked No wonder why his so well liked. Thank you for all you do Dan and stuff.

Been coming here for years for car maintenance....ever since their first location on 3 road…read more So far so good. Honest to goodness owner and mechanics. No upsells and imaginary problems or repairs. They will tell you straight if things need to be fixed or not, or can be delayed or repaired instead of replaced. Works are always guaranteed and service is outstanding. They have a very long list of loyal clients so be patient. Easy to book an appointment..simply call and find a time that works. They list down your plate and remember your history knows you by name. Been a very happy customer for close to 20 yrs now.... Cheers!

Whoever answered the phone answered "Hello" which made me think I had the wrong number. I asked if…read moreI could get booked in for a diagnostic and he asked me some basic questions. I responded and he laughed a little and said "I'm kind of busy, sorry." I don't understand this interaction really, I'd asked if I could schedule an appointment which would have meant next available. Really weird.

Allen is very personable and knowledgeable. I'm very happy I found him. He helped me over and…read moreabove to fix my car and also was accommodating. I noticed other customers there were happy ones as well. And he remembered my name! That's talent!