my wife had put too much coolant into our car and I to have some of it drained. I called Mr lube at 6811 Hastings Street in Burnaby BC and they told me it would probably cost about $20-$30. I got there and they looked at it and said the level was actually a little low and they topped it up for me and sent me on my way, and didn't charge me a thing. These guys are great. Thanks a lot guys. read more

Rude and untrained technician, not know how to deal with customers, asked for manager and not on site, avoid at all cost

When I was at Mr Lube getting service for my daughters car, the service guy said the car needs brakes right away. He insinuated by tone of his voice that it was a serious situation. So my daughter booked with her regular place in north Van, and the tires were fine. So WARNING, that they lie! read more

fast and efficient service. I got a quote from midas and ok tire. Both of them were ripping me off. But I got $150 cheaper quote for my brakes and also warranty on them. on too of that there was no need to book it and wait for a week to get my car fixed. read more

I was charged for a premium synthetic oil change and was never asked what type I wanted, they automatically charged me for the most expensive oil change. They said my brakes were gone and that it was dangerous to drive the car, they quoted me over $1000 for brakes. I went to get my winter tires put on after the oil change at OK Tire and they checked the brakes and they are at 70%. These guys are scammers and they are frauds. Do not trust them. read more

I stopped into this location because I noticed I had a flat tire (after work) and this place was open until 8pm. Low and behold, a couple of screws were visible. The staff were excited to try and help me, which was a nice touch...however, the route they chose to offer help was not. Instead of offering to patch my tire, they told me that since the damage was near the sidewall, that I would need to replace them. Since this wasn't my first flat tire rodeo, I was relatively sure that I did not need a replacement. So I politely declined their offer to pre-purchase two new ones and bring the car back the next day. They did put some extra air in my tires, but I left shortly after. The next day, I took the car to an actual tire shop and they (of course!) patched the tires and told me that they definitely did not need to be replaced. Take from this what you will, the staff were either not experts in tire related matters or they are trained to sell replacements rather than repairs. read more

I took my vehicle in for an oil change and was informed I needed to replace all my break pads and that my back rotors were severely scratched as the back break pads "have nothing left". He said I could wait on the front break pads but for the back I urgently needed to replace both the pads and rotors. He quoted me $600. I took my vehicle to Midas for their free break inspection...everything is totally fine. Midas told me I wouldn't have to replace anything for years as all the pads had 7 mm on each still! I don't know if they are preying on women or what their deal is, but outright lying is alarming! I would avoid this place like the plague, particularly if you're vulnerable enough to believe their bs!! read more

I went back to Mr Lube to switch my snow tires out and the bolt was stuck and broke when they used the pressure gun to remove the bolt. Entirely their fault either when they put the snow tires on originally, or when they tried changing it today. The bolt snapped and had to be replaced. I was upset and wondereded how they could rectify the situation in a timely manner. It was either the supervisor or manager, they drove down to the parts store to pick up a new OEM bolt (as requested) immediately . 20-25 min. Replaced the part soon after and waived the tire changing fee. I'll have to say, they did an excellent job prioritizing this workaround and waived the tire changing fee. Kudos to the manager and the Rep for keeping their cool when we had the heated conversation (it was actually only me being loud)! They made a bad situation right. I will return back again next season. Customer service on point. read more

NOT HONEST!!! DO NOT GO THERE. I wanted to have my set of winter tires put on my car. They are on rims already. All they have to do is jack up the car, remove bolts and mount tires. I phoned them up for a price. After the asked for my make, model, and year, they gave a quote of $60. I said I'll be right down. I got there and AFTER they got me into the service bay, they changed it to $80. I told them they quoted $60. They said they made a mistake. I left and went next door to Midas. They did it for $50 and during that time, I waited outside and Mr. Lube had no customers go in. They could have gotten my business. I will NEVER GO TO MR. LUBE from now on. Integrity is #1 in business. read more

Wow. Not sure where to start. Went there after receiving a flyer offering to change seasonal tires while you wait, no appointment. I figured what could go wrong? What a mistake. 1) They changed all four tires, and while driving home there was a new noise so I looked at them more closely. My tires have a distinct "outside" and "inside", clearly labelled on the rubber. They put two tires on backwards, which means the treads were backwards. This hugely affects the handling of the car especially when on opposing sides which is a safety issue. The new noise was the protective plate behind the wheel rubbing, wasn't there when I drove in. 2) They told me I badly needed rear brake pads, I finally agreed but they couldn't get the parts from their supplier! 3) I also asked for an oil change, but they actually said they didn't have the right kind of oil for my vehicle (are you kidding, that's the core of their business - changing oil!) I took the car back to have the tires put on properly. As I hung out casually watching them I caught them putting on a newly mounted tire without balancing it!. I said WTF, they removed it and balanced it. Wow! I informed them of the noise, they checked and said they couldn't find the issue. ? I could hear it plain as day. In looking for these brake pads that Mr Lube couldn't order, I walked next door to Midas. They ordered the brake pads no problem, and even had this hand-to-find engine oil in stock. They also heard the noise, quickly diagnosed it as the plate behind the wheel being bent during the changeover at Mr Lube, and straightened it out, no charge. Bottom line - I cannot possibly recommend anyone to go to this Mr. Lube, but I would easily recommend the crew of pros next door at Midas on Hastings (near Kensington). They were knowledgeable, resourceful, helpful, well stocked, and very reasonably priced! read more

Bad service, they will not give you any information unless you specifically ask multiple times, if you order something make sure to get it right away or they will lose whatever you ordered and tell you to come back the next day and then you have to hope the break technician is there or you will also have to come back the next day, whatever the case, prepare to take multiple trips back to this mr lube dreading the drive there and breaking down on the drive home. read more

The service was fast and the guys took some time to explain everything ! Really appreciate it ! read more

Mrlube on hastings street near Kensington. They unhooked my battery without me noticing then told me to start my car, of course it would not start. They said I needed a new battery. I told them I was aware of their scam and demanded them to hook my battery back up. Then my car started no problem. I talked to the manager and told him that he has no conscience that he is a criminal who lies and steals everyday from unsuspecting customers. He then told me that the banks change the interest rates and makes his mortgage go up and that other service shops do the same scams. He was trying to justify his actions and he openly admitted that his staff does scam the customer. I was shocked that he openly admitted this info to me. Do not go there. read more

I came here on Sunday as I hahad a screw in my tire and it was completely flat. They charged me $60. So, 2 days later, I have a roofing nail in another tire. I go back to to this location only to be told, I need a new tire as its too close to the wall. I decided to get a second opinion. The next morning I went to Kal-Tire on Boundary and they fixed it with a half hour. I told them what I was told at Mr. Lube and they said that was a flat out lie, my tires are as good as new. To top it off, they didnt charged me a dime! They handed me a receipt and said,' no charge, just come see us when you need new tires.' I will NEVER go back to the scamming Mr. Lube on Hastings (Kensington) and will ALWAYS recommend Kal-Tire. Customer Service goes a long way. read more

Thought $73.00 including tax for a simple oil change on a 4 cylinder car was a bit much. They did try to up sell me, but I expected it and declined. Friendly enough, just imo far too expensive. read more

This place is a joke. I called in advance to ask if they had the oil and filter for my car and they said "yes- we have both the Ford parts and aftermarket".....I then specifically asked if they had the parts for my specific model, which is relatively rare and they said "yes, no problem come on down". After waiting 1/2 hour or so to get into the bay they tell me they don't have the oil....WTF. Not sure what else I could have done here. They are either really incompetent, don't care or both. I will not be back- can't afford to. read more

The service is fast, and the staff is friendly. These oil change stations make their profit on upsells of other items -- which I don't mind, as you can easily tell them "no"; it's recommended service, not mandatory. I ended up getting free wiper blades (which I actually needed), and chose to replace a couple of other things. You get to see what there taking out (your existing filters, etc), and the new parts they're putting in - nothing hidden. I like getting a diagnostic on my car done quickly and without the hassle of a 2-week wait at the dealer. Plus, I get a beverage and a newspaper while I wait. read more

Came by for an oil change one day as my car was overdue. Too lazy to go to the dealer and I was enticed by a free wiper change coupon that came in the mail. Oil change seemed ok and they were efficient. Overall it only took about 10 minutes. However, they tried to upsell me a couple times for things that were not needed. When all was said and done, the cost ended up to be more expensive than the dealer, about $60 for regular (not synthetic) oil. Not worth it as I'd rather go to the dealer in that case. At least i got free wiper blades but they are the same ones that costco sells for $10 each. I know because those were the ones I had previously and barely lasted a year. Overall unless I needed an oil change as soon as possible as quickly as possible, there's not too much value for me here. read more

So I went in for an oil change because it was time to and I got a free whipper change email so I figured I'd go now. The oil change took a long time even though I was the only car there - they tried to up-sell me a few times which is pretty common. It was at the end and they were going to change the whippers now (I've already paid) they take 15 minutes and I'm confused if they just don't know how to do it or what's happening. Eventually they tell me they don't have the small piece needed to change the whippers... I drive a Volkswagen Jetta which I think is a very common car. I went in for the oil change out of convenience for that to be done at the same time. Now I have a pair of whippers in my car, need to go to lordco for the right piece and change them myself. Waste of time. read more

I wouldn't recommend this business. It's "midas' now. Have had several other names in the past. No BBB accredited, for that matter. They did the work (which cost more than it should) and then told me I needed additional work that would cost just as much or more. Typically the so called 'courtesy check' is done before and all the estimates are provided up front. I would have replaced the car, as I explained when I dropped it off. This 'bait and switch' approach doesn't deserve your business. read more

Good service at this location. I've never left feeling ripped off and have been going here for over 3 years now. Keep up the good work!

I want to share the amazing service I received earlier this week at this Mr. Lube location. I had a slow leaking tire that was causing me stress, especially since it showed up immediate after a service visit at my local Toyota dealer! Frankly, I wasn't in the mood to hassle with the dealer again, I didn't know the cause, but I knew the effected tire wasn't obviously damaged. With a full time job and active family to manage, I needed to address this issue quickly without missing work. I also didn't want to be taken advantage of as a woman dealing with an auto issue. After trying a different business and hearing a diagnosis that I knew wasn't accurate, I decided to try this Mr. Lube because it's near my work. It was an AWESOME experience from start to finish. Every service mechanic I spoke with was friendly, easy to discuss the issue with, and completely respectful. One employee in particular, Monik, was really great. He accommodated the service time frame I needed and was really clear and detailed about what was actually the cause of the slow leak (a loose air valve). After dealing with him and the team at Mr. Lube on Hastings, my stress level went way down, and my car was fully functioning again. His team fixed it without a charge as well which was so kind, but honestly, not why I love this business. I would have paid a reasonable charge without thought, but appreciated that they deemed it such a minor repair service. I will definitely be back to this business when future car service needs arise. Mr. Lube on Hastings is a professional, fair, and transparent auto shop. Thanks guys! read more

I've been going to Mr lube for my oil changes since I got my car, i've always gone to this location except for one time to a North Van Mr Lube. At the Hastings location a few days ago Garry was great at going through the checklist, i was in and out in a short amount of time. It actually ended up being cheaper than I expected. read more