Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

The service is terrible, if I ran my business like this I would be out of business. And were do…read morethey get off raising my bill every single month by seven to ten dollars. This is terrible somebody turn them into the government, they are nothing more than crooks.

Xfinity My xfinity has been off since 3:45 am Saturday morning. I was told they will need to send…read moresomeone out 6/24/25. The service stinks. Let me forget to pay!.

Our family just purchased a TV from 5-Star electronics and our experience was amazing. I deal with…read morea variety of companies, both in my line of work and personally and I have NEVER EVER dealt with anyone as HELPFUL, patient and professional as Dina and Tom at 5-star Electronics. The two of them went above and beyond to help us when needed. WE LOVE our TV we purchased and can't thank them enough for their suggestions while picking out a TV. I am recommending everyone I know to this place. I rate them with a whole heck of a lot more than 5 stars!!! Tom & Margie, Chicago

Such a pleasure to work with extremely knowledgeable individuals that know what it means to provide…read moreGREAT service. Purchased a sound bar but had issues because my smart TV is 7 year old. Due to the TV's age it was not plug and play. Tom had to do research to get the sound bar to install and work properly. He spent over 2 hours in my home troubleshooting to give us fantastic sound and balance. Five star gets ten stars from me. I will never go anywhere else for electronic needs and will never purchase from a big box store again. THANK YOU!!!

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

To whom it may concern...... Account No. 266865407…read moreI have had Direct TV since approximately 2005 at 1308 West Rosedale Avenue, Chicago, Illinois 60660. There have been some ups and downs over the years but I always stayed with you because your customer service eventually solved the problems...apart from the time that you had to relocate the dish and damaged the roof in the process.....I did not file a complaint at the time. Well, times have changed.....I was on the phone for 5 hours tonight with no resolution....I am not able to access my account, I have no idea what my passwords/codes are now with direct tv as they kept giving me new ones/or temporary ones, and I had to create a new email account which was ridiculous! I have been overpaying for years as I have been billed for having a dish and box which were removed about 5 years ago, and somehow I have been still able to get your service on my computer and cell. Your customer service people kept insisting that I had a dish and a box. When I told them I did not, they implied that I did not know what I was talking about. So.....the fact that I never changed my billing/charges is on me. But, after 5 hours on the phone tonight with no resolution, and the changes to passwords, emails, etc. and still cannot access Directv is beyond my limits. My patience has worn thin. I have had it! I can assure you that tomorrow I will be starting a new service with one of your competitors! Very sincerely, Dana Bates

I called customer service for tech help but due to my past due account, the agent was more worry…read moreabout connecting the past due amount. He set it up for the same day that I plan to pay the amount. However, since I felt blind sided I food him nevermind with the real reason why I call.

I get complaints about this business from their(now my) customers taking checks and disappearing…read morewhen it comes to service calls. Don't know how you can take money from a customer as a contractor and renege on the most basic customer service.

ZEIGLER ANTENNA GETS ANOTHER TERRIBLE REVIEW Eric ZEIGLER…read moreinstalled an attic antenna in my home on a very hot day. That is the best thing I can say about the experience $695.00 seemed high but I was assured of complete satisfaction.. I have a brand new SAMSUNG TV which needed an attic antenna to get more stations. Eric came back to my home and admitted he DID NOT Know how to fix the problem. He offered to come back with additional equipment to improve my reception. ERIC ZEIGLER IS A NO SHOW. DOES NOT ANSWER THE PHONE OR TEXT MESSAGES. I AM OUT $695.00

I can only utilize this company's internet and phone service due to the complex contract with this…read morecompany. I have had internet service with them for months with no issue. I recently was sent to work from home so I called on 3/10/20 to start the process of getting my landline installed. We scheduled installation for 3/19/20. I was advised the day of when the tech arrived at my home that they were missing a part. I called customer service to confirm and I was advised that it would be ordered on Monday, 3/23/2020, and we could schedule for Wednesday, 3/25/20. We scheduled for Wednesday for 9am-1pm. No one called or showed. I called and the nice rep who I consistently got through all my ordeals reached out to field tech managers for verify the tech's ETA. Before this I was already on hold for 20 minutes so I had the live chat on as well. When the rep finally got back on the line she advised the manager told her the tech was running behind and would be there because they had another customer in my complex. Mind you this is after 1PM. The rep on the live chat finally responded back and told me the field tech stated my part was just delivered and I would have to reschedule for next week, 4/1/20. So I call back to get clarity because customer service was friendly and the lady was trying to help but no one answered customer service again. I called multiple times and the phone would disconnect after holding for 22 minutes each time. Since the COVID-19 I was instructed to work from home based on the initial installation. I have missed 9 days of work because this company can't seem to get a tech to install my phone line and actually care. I am highly disappointed in this service because I was the one that didn't have problems. This shows that they have no empathy for their customers and will not attempt to go above and beyond for them. If I was given options for an appointment for 9am-1pm or 1pm-6pm, why can't I get squeezed in for a later appointment if I've been waiting for weeks to get service and you did a no show for your morning appointment? Managers make things happen but you can't get anyone on the phone to assist you further. UPDATE 3/26/20: A supervisor called me back today and explained the issues and apologized for the inconvenience. The supervisor also contacted the tech field manager to get clarity on what the problem is. I am still scheduled for 4/1/20 hoping the part is configured and sent in time.

Hard to get in touch with. Cannot locate customer service phone number for Virginia. Service…read morethrough Direct TV and they could not locate a service phone number for Access Media 3 in Virginia. The number we have onsite at my property nobody answers. Frustrating!

I was promised the dismissal of my overcharges in the amount of 60 and 80 dollars (two billing…read morecycles) in exchange for a plan upgrade to unlimited to avoid overages in the future. I have screenshots and video recording of the live agent chat with Vijay (as you're not able to speak with live representatives). I have spent countless hours, over 6, cried and experienced immense frustration due to follow-up regarding this as my modem for my new plan was delivered but my bill did not reflect what was promised. When following up, a chat agent purposely disconnected the chat because they didn't care to speak to me. The next one kept repeating things that wasn't the concern at the time such as what I currently owe on my bill, how I can make a payment, etc to cause frustration and confusion to avoid reaching a solution regarding the matter. I have where it was repeated 5 times, before and after, the signed change in plan where it is promised my overcharges would be dismissed. They acknowledge this was said, stated they'd contact Vijay but that they can't uphold the agreement but would like to help me set up my new equipment for my plan. They acknowledged the distress this situation had caused me, how I was a valued customer of over 7+ years but that they could only offer me a 60 dollar remediation and asked me to agree. Due to numerous statements stating plural "overcharges" and confirmation of 60 and 80 dollars in total, I refused to agree to such an agreement. They directed me to call: 1-888-565-4329 to discuss things further as they only had so much they could within their limits. After calling and being redirected to over 4 different people at this number at 11p at night, they told me all they would be doing is the ticket#: ECM0018044776 and to call back in a few hours to see if they'd move forward with forgiving the other 80 dollar charge. They purposely told me they'd forgive the overcharges to secure the upsale of their products under false pretenses. I have reported this to the BBB. Blatantly fraudulent.

From the owner: We are open and here to serve you! curbside available, call set up your account and pick up at the…read morecurb or have the equipment shipped directly to you. special holiday offers! internet 100mbps $35, 400mbps $50, Internet and TV $80 with $100 visa card. call today! 708-990-3344

I have bought a laptop and desktop from Computer Greeks. I have also brought my computer in for…read moreinfected check up. Each time they have been so helpful and took the time to explain the problem to me without making me feel like a dummy. I would recommend this place to anyone who wanted to update their computer or get advice on their current one. Thanks guys!

Never use these hacks. They are completely inept - they're rude & have no sense of customer…read moreservice. Wouldn't trust them to change a lightbulb. They charged me to break my laptop that was working completely fine & just needed a new fan. I pick it up from them, they didn't replace the fan, the old fan is louder than ever, & the screen now doesn't work. What did these guys do? They then called me telling me to buy a worse laptop from them for $100-off a $900 laptop (the one they broke was $1500). Bunch of guys who have no idea what they're doing & don't care about the customer. Never trust them. TLDR: Charged me $100 to break my laptop