This is a great company. I got excellent service on the phone, extremely competent service technicians and a wonderful product. They cleaned all the air ducts in our 3600 sq ft home and it was done for literally 1/2 the price that my regular HVAC company had quoted. Not only that? But the technician correctly diagnosed a strange noise coming from my HVAC humidifier...a problem that had eluded my regular company. I am really, really impressed. I think its time to change my HVAC company to Mr. Duct. read more

We scheduled a dryer vent cleaning with Mr Duct in 06/2021. Scheduling was quite easy through yelp and I was even offered a special price because I was booking through Yelp. Scott came out in his scheduled time window and was phenomenal. Even though he wasnt able to clean the duct because of cheap piping that was pre-installed, he spent an hour in the sweltering heat cleaning out a birds nest, repairing the pipe and giving us recommendations on how to fix the piping. We will definitely consider using Mr Duct in the future read more

After writing my last Yelp update, I finally received a reply from Veronica at Mr. Duct and had a very pleasant conversation. She said that she had not replied to my emails because she was trying to get info from the technicians on how they could resolve my issue. She also indicated that they are a small company, and are very busy (which I can understand) and that the technician who had done the initial work was no longer with the company. She said that they didn't feel Mr. Duct could be of any more assistance to me, but suggested that I contact another HVAC company to do the work, and that Mr. Duct would reimburse for the charges. I feel this is a very diplomatic "solution" to my issue, and in the end they have come through with very good customer service - It just took a while. However, I also feel the entire situation could have been avoided with a simple reply to my initial email stating "We are looking into this and will get back to you shortly". I still give Mr. Duct 5-stars for furnace cleaning/check-up, dryer vent cleaning, and A/C check-up - their service in that area was outstanding. It's only the situation with the A/C returns that I am disappointed with. I have increased my rating based on my recent experience with Mr. Duct, and will follow up again, once the work is completed and I have been through the reimbursement process. read more

I scheduled a duct cleaning with Mr. Duct for 2-4pm on a Wednesday. I received a call asking if we would be flexible and move to 3-5pm as they're running behind to which I said yes. When they hadn't arrived by 4:45pm I called the office and they told me the contractors were en route. At 5:50pm they still had not arrived nor contacted me so I called the office and was told they're 15 minutes away. At 6:20pm I had not heard from the driver and the office closed at 6:00pm so calling them wasn't an option any longer so I left a message asking to not be rescheduled as I got the run around all afternoon and I moved meetings / work to be flexible with their schedule. I also believe that the employees were never en route as I live in a building with a call box and a doorman and neither alerted me that someone was here for me. VERY disappointed in this company and would NOT recommend them to anyone. Best of luck to anyone who uses them, but there are too many duct cleaning companies in Chicago to use a company that treats customers this way. read more

Joe from Mr. Duct did a phenomenal job!!! I had MULTIPLE issues/concerns that were ongoing, and the result of a terrible job performed by a different duct cleaning company a few years ago. Joe came out today and resolved the issues perfectly. He totally understood my concerns and was careful in the process knowing what my concerns were. I HIGHLY recommend Mr. Duct for your dryer vent cleaning needs (that's all I had taken care of at this time, but will surely consider them for other services as well when the time comes). read more

Mr. Duct is one of the best and most professional company's I ever done business with and would highly recommend, the technician's James and Marcos were very prompt, knowledgeable, and got the job completed as stated, Up front and Honest. Thanks Again. Daman Young...... read more

Quick, responsive, and professional service from Mr. Duct. Thank you for a wonderful experience!

Delayed update- company called me quickly after posting my review, saying they are a small business and they would be willing to come out and inspect my ducts and fix things "if appropriate" and in return could I consider updating my review. Fine, that's all I wanted in the first place. Ridiculous I have to call you out on yelp in order to get basic customer service. Mr. Duct came out again, 2 people this time (likely to avoid a he said/she said scenario and wise from a business standpoint). The guys went through my house and reinspected everything while I mostly followed them around this time, and end result was the initial person cleaned about 30-40% of my vents and never did the others according to the techs that came the second time. The second time took 2 guys about 4 hours to complete the re- inspection and cleaning. The second techs took before and after pics for me just on their personal cell phones down vent openings and the before and after was drastic. So, end result- some techs are fabulous, some are incompetent. Not sure if I would use again because hard to know the quality of work you're getting unless you have the day off to follow them around for hours. And it's stupid that when I have picture evidence to show you that work didn't get done you ignore me as a dissatisfied customer unless I post a crappy review. Although I did appreciate how quickly they reached out after the review, it was stupid it needed to be posted in the first place. You could have fixed my problem without the fuss by just reinspecting and seeing how obviously it was done poorly. read more

I called and received a quote over the phone and received a follow up email. Obtaining a quote was very easy and hassle free. I made the appointment without hassle on the day and the time frame that I needed. The the technician who came out was very professional and did a great job. He showed me the vents with a camera when he was finished. They sent an email to follow up with customer satisfaction. I will be using this company in the future. read more

The crew today was very helpful and swift for our 4-unit condo building dryer vent cleaning. The top unit had never been cleaned from the external vent because it's so high off the ground, but Mr Duct was able to do it! The two workers (I'm sorry I don't remember their names--my fault, they introduced themselves very politely!) got the job done and cleaned up afterwards! Great job. read more

Do use Mr.Duct. They did not do a good job when they came into my home. They keep their shoes on, no masks, broke a vent and failed to put back three vents and the just made an unauthorized charge on my credit card. They are untruthful. We had to hire another company to finish the job. Do not use this company!!!!!! read more

Called for help with a dead animal stuck in the vents. Explained the situation and they expressed they could handle it. Techs came out wasnt informed of the situation and looked as if they did not want to do the job. thats exactly what happened made a reason up that they couldnt clean my system and left. I dont reccomend using there service located in the chicago land area. Very unprofessional read more

We couldn't recommend Mr. Duct enough! Kirkland (our technician) was right on-time, efficient, clean, and a pleasure to work with for our duct cleaning. He walked us through each step and provided great advice for how to manage dust / further duct cleaning. Thank you for the wonderful service! read more

The guys showed up and did a great job with my air ducts and dryer. They were careful with moving furniture and getting their work done. They cleaned up after they were finished and left everything as it was when they arrived. The two guys were courteous and efficient. read more

Mr. Duct cleaned my dryer air duct today, the same day I contacted them for service. Jason was very thorough and explained what had caused the problem with my dryer vent. I had another company service the vent only 22 months ago , and I needed this redo after such a short time because the other company did not clean the duct in the proper manner. Mr. Duct's price initially was much higher, but they applied various discounts to get the price down into the same range as the other company. Jason said I should not need to have it cleaned for another five years, whIch is a big difference from only 22 months. The other co. cleaned the duct only from the outside of the house, which I questioned at the time, and thanks to the quality job Mr. Duct did I now know that the right approach is to go from the dryer to the vent on the inside of the house. read more

I am only giving it one star because I can't do less. When they arrived the furnace was checked to make sure it was working, it was with no issues. The technician was now ready to start cleaning the vents. I asked if the furnace needed to be turned off, he then said no it stays on during the cleaning. I was not sure, but I don't do this for a living. After the cleaning, my furnace was making a revving sound. we asked the technician if that was normal, because it was not doing that before. He stated "No its fine." Fast forwarded to after the cleaning, and my furnace won't heat my house? When I sent an email about the issue, and quickly received a call. I'm am now thinking wow that was fast, and good customer service. The individual I spoke to said that they do nothing with the furnace and they just check to see if it is working then they turn it off during the cleaning. NOT WHAT HAPPENED HERE. The company sent out two techs to inspect and they also stated that the furnace is just checked to insure it is working and then turned off and was not sure as to why it was not done that way. After their diagnosis they were unable to determine the issue. One technician stated "I am sorry, but our company will take care of this, we will have our HVAC guy come out. I'll call the office now and let them know what we are seeing." A few minutes later the technician returned to our home saying his office is stating that our furnace must have a bad part and there will be a charge for the repair. When I contacted Tom at Mr. Duct and explained to him how everyone (except the initial tech acknowledged) that procedure was not followed and they could not be at fault all he could do was offer repair prices, even though his technicians could not accurately diagnose the problem. Standing behind your techs work is not done here....IF THEY DO NOT FOLLOW PROCEDURES DO NOT BLAME YOUR CUSTOMER. I found them on Angie's list, but I guess that was a mistake as well. LESSON LEARNED. I WILL NEVER USE THEM AGAIN. I hope this keeps someone else from making the same BAD CHOICE. ****UPDATE**** I hope I am doing this correctly, I do not normally write reviews. Since the time of my last review, the Customer Service persons at Mr. Duct have contacted us to rectify the situation. I do applaud their responsiveness to the issue that was expressed initially. read more

I contacted Mr. Duct's Lisle office to set up a dryer vent cleaning. Then the stay at home order hit. When the order was lifted the company said they had two man crews again and they would come out. The day of the appointment two service techs arrived, Kirkland and Alfredo. I was keeping my 6 foot distance and the techs went in to the utility room. Then Alfredo disappeared while Kirkland set up the vent cleaning machine. Alfredo came out of the hallway. There was no reason for him to have been any where near any other part of my home. He indicated to Kirkland they needed to hurry along and Then both went outside. A few minutes after leaving, the blowing machine fell off the vent behind the dryer and I called the company to tell the techs we had a problem. Kirkland returned and taped up the machine to the vent with a considerable amount of duct tape. And he went back outside. A little while later Alfredo appeared and proceeded to take photos in the utility room. I asked him what he was taking photos of and he said Kirkland has the photos. I pressed him that he clearly was taking photos in the utility room. I asked him why. He couldn't answer me and clearly did not want to answer the question. Shortly after Kirkland came back inside, he removed the blowing machine from the vent and cleaned up the lint and dust. I asked the technicians about the photos, Kirkland said to put my email on the invoice and he would forward them to me. Later that day I received an email from the company to see if I was happy with the service. I asked about the photos in my responding email. I did not hear from the company that day. The next morning, Tom, with Mr. Duct left a message and indicated it was not their policy to take any photos so none would be forth coming. I called the office and was informed that Tom was gone and was put through to Keith, who indicated he would call me back in 10 minutes. An hour and a half later I called him back. He apologized that he forgot to call back. I explained about the photos and we discussed that my machine's sensor kept stopping the dryer before the clothes were dry. He indicated he would look into it and set up another appointment. I received a call from Jordan who set up an appointment for the next week. I told her I still would like to know what happened about the photos. She said she would have Keith call me back. Over the course of several calls between myself, Mr. Duct employee, Jordan, and Keith (who I understand at this point is the owner) I was informed that both technicians deny taking any photos. I pressed them to investigate further because they had admitted taking photos. I received another call from Jordan who indicated that the technicians now admit that there were photos but they were deleted. When I spoke to Keith he said, well, you know these millennials. Like that was some excuse for his employees coming into my home, roaming around, taking photos and then repeatedly lying about having taken any. Not lying just to a customer and to fellow employees but to the owner of the company!! And no repercussions! I informed them that I did not want them to come out to my home. Keith the owner said that his intention was to have Kirkland and Alfredo come out again so I could ask them myself about the photos. I responded that I saw no purpose in having them come out just to lie to my face again. That is when Keith replied that his intent was to then give me a full refund. I told him I did not want a refund. I wanted to know why he was okay with his employees coming into a customer's home, taking photos and then repeatedly lying to everyone about doing it. He just kept repeating that I was getting a full refund. I insisted again I didn't want one but he said too bad you're getting one. I told him that clearly this was meant to let him sleep at night. I did receive a full refund but I would never use this company again. I do not trust them. read more

This company came highly recommended and they didn't disappoint. Crew came on time and did an amazing job with cleaning air and dryer ducts. Took special care with taking down glued on and painted vent covers. Will use them next time for sure! read more

We had Mr. Duct come out to clean our dryer vent in June 2019. The service itself was fine, but the process left our washer/dryer unit unbalanced and making loud noises during the wash cycle. I called to ask them to come out and address this issue- they did send someone out, but he just shook the machine and said it seemed level. Then he said to take a video of the unit making the noise and they would come back out and fix it. I captured it on video and called to make an appointment and they would not come out! The manager said that it was not their fault and would not send someone out to fix the problem. It's not a good sign when the company won't back up their own work! We will not be using them again. read more

Caeser arrived when expected an did an exceptional job of cleaning our HVAC ducts, cleaning the registers and returns, inspecting the furnace and cleaning the dryer. He was professional and courteous. He swept up the floor after he finished. I have used Mr Duct before and was pleased with their service. read more

I have had a bad experience with Mr. Duct. Only seven months or less since they cleaned my duct, for $175, my drier stopped drying. The repair man took photos of the duct, which was filled with lint. The repair man said the dryer overheated because the duct was not clean. I asked Mr. Duct to come back out; I offered to pay half the price because the duct could not be filled after so short a time, only two of us here. I sent the photo to Mr. Duct. Mr. Duct's rep said they would not come back unless I paid $125. I'm not giving them that much. I'll start again with a new cleaner. Abt cleaned the duct three years ago, and we never had a problem. I already had to replace the thermostat for $250 because of this problem; and I'm not happy. The repair man is very nice. TEC Appliance. He didn't even charge me for coming back today. and now an update; Mr. Duct immediately called me back, and came back today at no charge; and they were very gracious. i appreciate that they care about good service, and i will use them again. please review and ignore the first two paragraphs. alls well that ends well. very nice service man removed lots of lint and now our dryer is purring read more

I was having some leaking in my AC unit and called these guys. I will say they get kudos for being pretty fast; they were there within 2 hours which is why they get 2 stars out of me. Once the technician got there however my review drops to 1 star. I was charged nearly $400 for this guy to tighten a knob, blow some air through a pvc pipe, and use pipe glue to glue it back together after taking it apart to blow air through it. Tell me how you get to $400 for that level of work?! What makes it worse is that my boyfriend left my house shortly after and saw the technician sitting outside in his van marked four seasons. if I wanted four seasons I would have called four seasons. Don't farm out your work and if you do, tell your customers! I just got scammed. Don't be next!!!! read more

They messed up my walls and didn't even vacuum up the debris in the furnace. Within the main air ducts it didn't do anything....you could run your finger through the dust still there. When I called to complain, they didn't get back to me. Then they keep calling for followup appointments... DO NOT USE. They just blow air through your ducts but it doesn't do anything. read more

I would recommend Mr. Duct to anyone needing their service. The workers Cesar and Kevin were quick and cleaned up afterwards. They were very knowledgeable and explained things that we never knew before about our heating system and connected our humidifier back up. I can tell the difference and my allergies are much better. The price was exactly what they quoted with no hidden fees. They also showed up the pictures inside our ducts which was pretty bad. I will always use them again. read more

So I used Mr. Duct after another company was unable to complete my request for cleaning the hvac and dryer vents in my 3 bedroom condo. The workers were great people...very nice, professional, and took off their shoes in the house. But in general, these guys just can't clean vents. They have a great sales pitch when you call, giving you this comprehensive list of things they do and how long they've been doing it and their NADCA certifications. don't fall for it. I am updating this on a request from the company to make a few points. They wanted me to notate that they were honest about their capabilities...which they were. They said they might have challenges in accessing the dryer vent in which case they wouldn't do it. That doesn't change my rating of "Eh, I've seen better". They also have offered to send someone to check the quality of the HVAC vent cleaning. That all being said, there is still no reason to call these people...just call a company who can do the job in completion the first time. If they spent half the amount of time marketing and following up on Yelp reviews as they did on updating their equipment and learning how to do the job right in today's day and age, I wouldn't be writing this review. First, on the dryer vent, they claimed they couldn't clean the vent because the exit of the vent was on the side of buildings and that the buildings were too close together. Chicago...buildings too close together...really? Then, when they clean the HVAC vents they just force air through them...no brushes. On top of this, they use the most antiquated equipment I've seen...literally being held together with duct tape. They use a gas generator which is outside the building and drag feet after feet of hose versus better companies who have more powerful electric machines that can be plugged in within the house/condo unit. I ended up having to hire almost any other company that had a flexible 25 ft brush to come clean the dryer vents. Nice people, was nice to support a local business, but won't be using these guys again. read more

How many times do I need to be rescheduled at your convenience? Three and then I decided to cancel for good. (Amusing that every time your office called to reschedule they asked me when it would be convenient for ME.) read more

Four stars for these guys - they came out and spent 20-30 minutes going all around inside and outside our place trying to even FIND the vent to our dryer duct and when they couldn't find it, they didn't charge us. I really appreciate that they were so thorough in their search and also honest about not being able to help us out and therefore not charging us even for the visit. I'd call them again, once we have a vent put in! read more

Overall, my husband and I were really pleased with the service and follow up from Mr. Duct. We recently bought a home from 1941 and the furnace badly needed to be serviced. The guy that came out was efficient and thorough and recommended that due to the age of the house, we should have our ducts cleaned. They came out a second time to to clean the ducts and they had NEVER been cleaned. Needless to say, it was a big project but they were clean, and walked us through what they did and how to properly use our vents with the different seasons. We are pretty picky and looked at other providers in the area but happy we went with Mr. Duct. Would recommend them again and would call them again! read more

Summary: I had to schedule Mr. Duct last minute for duct cleaning in my newly remodeled 2 bed, 2 bath condo in Evanston. Scheduling was quick and the technicians were professional and did a great job. Full Story: my condo had just gone through a remodel, and the ducts hadn't been cleaned in 30+ years. So, I was anxious to get all that grossness of previous owners cleaned prior to moving in. I had another company scheduled to do this, but they abruptly cancelled in a rude manner. After searching reviews, I came across Mr. Duct. When I called, the guy on the phone was great and was able to schedule a crew to come with only two days' notice. I told him how relieved I was that it was still going to happen when I wanted. Fast forward to cleaning day... I'm there cleaning the condo with my family, and it's almost the time I'm expecting the crew to arrive. The guy from Mr. Duct called and said, "I'm sorry, but we won't be able to make it there today..." Before I could respond, he says, "I'm kidding! They'll be there in 20 minutes. I just wanted to get you since you didn't book with us from the start." It was HILARIOUS. I got got by Mr. Duct. I told him that's fair, and great job with the prank. The crew was very professional and careful moving their equipment around the freshly painted walls. The cleaning took around 90 minutes, and they kept me informed about the progress. In the end, they said they cleaned out a lot of debris. Right away I could feel the AC blowing stronger. I'm happy it was done, and I'd recommend this company to others. read more

I recently hired Mr. Duct to clean out our dryer vent and HVAC in our duplex condo. We'd never done this before and it appears that the owners who lived here before us for 10 years most likely didn't either. The men that came showed me with a camera how much dust was in all the vents. Super gross and then pretty amazing to see it after they cleaned. They were very professional, cleaned up their mess and were communicative. If you need this service, I highly recommend them! read more

These guys are great! Unfortunately they were not able to clean my dryer vent because all the vents in the building were re-routed through the chimney. However, they were very responsive in setting up the appointment. They came on time and were extremely courteous and professional. read more

I just had 2 techs out by the name of Mario and Mario to check my dryer duct. My husband tried to clean the duct yesterday and he ran into problems. They explained the problem to me clearly and showed me where the problem was and even took a video of the issue. They were on time, and both techs were knowledgable, professional, and courteous. I am going to recommend this company to my family, friends and neighbors. BTW, the office emails you a copy of the cost of the service with a coupon and a separate email to give you a window of time when they will be at your house and to confirm the appointment with them and a phone call when you can expect them to come. ( 30-40 minutes, etc) I would have given them a 10 if it was on the scale. Sue read more

I just had the best experience with Mr. Duct. First of all, they matched a lower price I had found from another company. Then, the workers showed up on time, were super professional and efficient, and showed me incredible before and after photos. They were extremely polite and friendly. I would recommend Mr. Duct for anyone who has just had a renovation or who hasn't had their ducts cleaned . read more

UPDATE. The next day we had another furnace cleaning company come check furnace( and expect to be told we probably need to fix something). Turn out the furnace( particularly sensor part) was not cleaned correctly so furnace was not working. They cleaned it and furnace starts working very well since then. 3 weeks later, I got a call from Mr. Duct, Evelyn said she saw my yelp review and tried to find out what's going on. After telling her what happened, she apologized on behalf of their staff and wanted to make up for us. She offered to cover our cost to another company who actually cleaned our furnace. I am glad she called because she listens and makes sure air duct cleaning service was satisfactory. It does feel better knowing they do not disappear after the payment has been received. read more

These guys are really great. They cleaned out our house vents a couple months ago and we just had them clean out the vents at our commercial space a few days ago. They came on time, showed me pictures of the before and after, cleaned up every speck of dust on the floor and even scrubbed down every vent cover inside and out. There was a follow up call and a follow up email to make sure everything went as planned. The price is very reasonable for the service they provide. read more

The high pressure switch on my two-stage furnace was tripping, I bypassed the switch and it still wasn't kicking on the secondary blower. This indicates it is either a blocked vent or a bad blower motor, which is when I called Mr. Duct since I don't have a snake camera to look in the vents. I told them this before even coming out. They came out in a timely manner, however, this is about the only positive thing I can say about them. They were there for about 15 minutes when they said it was actually the thermostat that was causing the problem. I didn't want the thermostat they were offering, plus I can replace those myself. Skeptically, I replaced it and lo and behold, same problem as before. I called them up and asked them to return because their assessment was incorrect. He promptly told me that he would be charging me another $79 service call since we "refused service." I told him that was incorrect, we just didn't want the thermostat they had, plus, that wasn't even the problem, so they didn't even earn the initial $79. He told us tough, and that there was no way he was coming again until we paid another $79, so I called their competitor. Turns out, as I suspected, I had a bad blower motor (and circuit board actually). So if these guys weren't so concerned about extorting another $80 from me, they could have had almost $800 in parts and labor. A few days later I got a follow-up email from Veronica asking how our service was because they "value [my] business and hope everything was to [my] satisfaction." I emailed her back and explained the situation and that I was in fact very unsatisfied. It's been two weeks and she hasn't even responded to my email. So I guess they don't really care, they just want to hear when they do well. Those are nice words and all but they don't really mean anything with no follow-through. read more

Just had my vents cleaned and wanted to say this is a top notch company. Everyone from the techs to the customer service reps where all very helpful and professional. I would highly recommend this place to anyone who is looking for work done on there home. read more

The guys who came out today were amazing! They were able to find a rat that got into our duct-work (and died in our furnace two months ago!), which no one else had been able to find until this point. We are so grateful for their help - thank you! read more

Professional and friendly staff. They showed up on time. The job was done in a timely manner. Cesar answered all my questions about the procedure. I would recommend them. read more

really unprofessional service. left the door open and rain water got inside the on the wood floor, paint chipped every intake cover, put them backward. send customer service and email never received a response from them. won't use them again won't recommend them. read more