I was leery about getting my home ducts cleaned after all the awful on-line horror stories, but they really needed cleaning. Doubt it's ever been done. Mr. Duct's service was awesome. My Technician Juan explained everything and seemed to do a fantastic and thorough job from what I could tell. He was also very friendly, professional and experienced, as was the staff on the phone. Pricing was very competitive (I got three bids with Stanley Steemer far higher). Recommend Mr. Duct - and getting this service done every few years. read more

Mr. Duct does a nice job cleaning out HVAC ducts. They are up front, full-informative, and courteous. Their follow-up on customer service issues leaves a bit to be desired, however. Coming highly recommended from my HVAC service, I went with Mr. Duct for a full duct cleaning. They were easy to schedule with, provided great info up front, and were professional throughout the appointment. They even showed before and after pictures in select ducts! I did have one issue after the appointment that I still have not really had any follow-up on... I emailed after the visit to share that the vacuum, where it was placed, had killed a spot in our lawn (see pictures). I contacted them a few days after the visit and didn't hear any kind of response. Then, 15 days later, I received a voicemail regarding my issue. I've returned the call a couple days later but was told the rep that contacted me was gone for the day. That was nearly a week ago. In all, I'd recommend Mr. Duct but would caution you as to my experience with customer service. Perhaps withhold payment until you can confirm that everything was satisfactory (a reasonable ask as the credit card machine was not working during my visit and they had to call me later when it was). read more

Mr. Duct - Dead spot in the lawn, that didn't appear until several days later, where the vacuum was placed during the service - Heating & Air Conditioning/HVAC Near Me - Lisle, Illinois

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Tech was on time and friendly he kept me posted as to arrival time. I think the price was fair for the service.

Like so many duct cleaning companies, this one is deceptive and a waste of money at best. The ONLY effective duct cleaning follows NADCA guidelines. Call NADCA and they they will confirm what I describe below. 1. Any duct cleaning company with NADCA certification should only offer cleanings in compliance with NADCA guidelines because it's the only cleaning that effectively cleans ducts. This company is NADCA certified (all their technicians however are NOT- see below) yet they offer a "NADCA cleaning" and a cheaper "premier cleaning." This is a violation of NADCA rules, there is no EFFECTIVE cleaning that does not comply with NADCA. 2. When I politely insisted they only send a NADCA certified technician to perform my cleaning they told me it's not necessary because the company as a whole is certified. This is not true and individuals techs can and should be certified. The truth is they probably don't want to expend money to certify their technicians. Tom was rude and dismissive when I politely offered to wait until a certified tech is available. If you look hard, you can find companies that will send at least one NADCA certified technician to perform your cleaning. To preempt any nonsense response from the company- know that your conversation was recorded and I'm sharing it with NADCA. read more

They came to clean our dryer vent for $170 and we were told we needed almost $700 of new ducts before they could service. We called another local company who came out and did the job for $140 without a problem. Stay away!!!! read more

Cost was affordable and was able to get same day service, however they left a mess in the basement and by the front door, and they didn't screw all of the duct covers back on. read more

Called Sunday night left voicemail for estimate / service request. Received call Monday morning, got estimate, booked a couple hours later. Juan showed up, unloaded, setup & got right to work. All registers & Returns were cleaned/sucked out w huge vacuum outside & large hoses through to furnace. He was very professional & efficient. I am thankful for the team's punctual service. The price I paid I felt was a good value. The hvac system in the house was 6 y/o and had never been serviced. I can now breathe easier thanks to Mr. Duct! A+ read more

Mr. Duct - Yuck! Before Mr. Duct - Heating & Air Conditioning/HVAC Near Me - Lisle, Illinois

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My furnace was slowly dying since last winter. It finally gave in over the weekend. I called Mr. Duct and had it installed within a day! Ben was professional, efficient and very clean. Aside from the beautiful new unit you would never know he was in my house. I highly recommend. read more

Mr. Duct came to do a dryer vent cleaning and they were on time, quick and professional. The cost really wasn't bad either, so happy that we did it in our new house, I feel so much safer knowing that is cleaned out. read more

I was able to get in right away. Tech was respectful of my home. I feel the difference w the cleaning

Work was done on time, at the quoted price, efficiently, but thoroughly. Highly recommend.

Professional and respectful to our property. Clearly explained the process. Quality work at a fair price.

Had dryer vent cleaning service done at a very reasonable price. Great customer service follow up to resolve an issue. Will definitely use again. One suggestion is to provide some after phone pics of lint/debris since they don't offer camera pics of inside vents. read more

We are very satisfied with the service from Mr. Duct. I filled out a contact form on their website and got a call within minutes. I was able to schedule an appointment for the following weekend. This was our first time using a service of this type and didn't know what to expect. The techs, Ricky and Ryan were very professional and friendly. They showed up on time, explained what they were going to do and how they were going to do it. They worked in a timely manner (less than two hours). They answered all my questions and they took note that we're expecting a baby and congratulated us on when they found out and once again when they left. They offered to wear shoe covers but I told them there was no need as it was dry outside. I as well as the Techs wore masks the entire time I would highly recommend this crew to another customer and can see myself using Mr. Duct again. Cost was reasonable. We we received a new customer discount. read more

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Note - The quote I received has the address on Belle Plaine listed on it. However, the employee stated he was based out of the Lisle location which is why I'm writing this review for the franchise located in Lisle. My condo association hired Mr. Duct to clean some of our dryer vents. One of the owners found them via a Google search after Stanley Steamer said they wouldn't service anything beyond the first floor. I didn't glance at the reviews for Mr. Duct and had never heard of them before the appointment was made so I wasn't sure what to expect. Anyway, the gentleman cleaned three dryer vents in the building. Malik was one of the guys who came out. (Can't recall his colleague's name) He was affable and friendly, but a bit unprepared when it came to job preparation. I needed a bird cage to cover my dryer vent, but my neighbor neglected to mention it when the appointment was made. Malik said he had been late to work that morning so he forgot to stock on bird cages. He said he sold his last one and didn't have any. He also couldn't provide me with a receipt because he ran out of them and didn't get any of them either before starting his shift. I get being late... it happens to us all. I'm not mad about that, but you've got to be about your business. Excuses are unacceptable. The franchise owner or corporate company should be upset about these kinds of things because this is the kind of stuff that customers remember. I would be hesitant to use Mr. Duct again because of their employees lack of preparation. I definitely couldn't recommend them to family or friends either. Malik said someone at the office would email a payment receipt, but I don't know if it was actually sent because I didn't ask the owner who made the appointment. (He read my card number to an employee in the office over the phone) I do know that they charged the agreed upon amount so that's why I'm not so concerned about the receipt. Anyway, I asked Malik's colleague if they could take photos of anything they find. He told me yes that could "definitely" happen. He said this when he was inside my condo as he was the one who was going to turn on the blower. However, when I went outside a short time later Malik said he couldn't take photos and that there would be nothing to see since I live on the third floor. He said everything would just blow away before it reached the ground. I've never had a dryer vent cleaned so I don't know if this information is correct or not. I did take note of the different responses from the two employees though. I honestly don't know if the guys did much of anything when it came to my dryer vent because I didn't stay outside to watch them. I could see Malik on the ladder though from the multiple cameras on the side of the building. I know my neighbors on the second floor needed their vents cleaned though because their bird cages were full of lint and debris. We received a quote of $220 for the second floor units and $265 for the one third floor unit. However, I was asked to pay $5 more than the quote I received because Malik said the prices had increased. I didn't argue about it since it was only $5, but that was yet another strike against Mr. Duct. You can't change the quoted price (in writing) at the time of payment AFTER the service is rendered. At any rate, I ended up paying less than the quoted price after all. I didn't realize this until several days later when I looked at my credit card statement. Lastly, the employees didn't even bother to clean up the lint after they'd cleaned the vents!!! They'd quoted us $705 to clean three vents and couldn't be bothered to ensure that the property was had been left in the way that they found it. Again, this goes back to doing good business... I saw that they'd left a mess before they even had collected the last payment, but I didn't say anything. I asked the last gentleman if they were done and he hesitated. He seemed to be looking towards the area where the dryer vents were located. I wondered if he was debating about whether or not they should clean up behind themselves. Either way he ultimately said no and they left shortly thereafter. I ended walking the perimeter of the property picking up lint. It didn't take long and didn't harm me, but the point is that they should have done it as a matter of practice. Needless to say I'll definitely be steering my condo association and everyone I know towards a different service provider whenever they're looking to have their dryer vents cleaned. read more

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This is an update from my original post dated 2/11/24. I received a call from Joe the service manager to discuss the issues with how the technician left my home. I am very happy to report that Joe came to my home, viewed the vents and completed the necessary repairs to put my house in the original condition prior to the duct cleaning. I now feel better referring a company that puts customers satisfaction as a priority. read more

Had air duct cleaning and excellent experience. Highly professional, prompt with friendly technicians who communicated the whole process. Will recommend and use again. read more

This week we had Mr Duct technician, Zach work on cleaning our duct work. He was very professional and knowledgeable and explained the entire process prior to starting the work! Everything exceeded our expectations on this type of work read more

Very happy with our choice with this Company. They were ez to schedule with, kept me informed as to when tech was coming. Tech was very nice to deal with. Left everything all clean read more

Great response time... Service was explained and reviewed. Technicians were friendly and professional. They showed us before and after pictures and were respectful of our home and belongings...and even tolerated our dogs being here...with us. We will re hire for any further needs. Thanks!!! read more

A big thanks to Mr. Duct for coming out and cleaning my vents and furnace. The guys that came out were very professional. They explained what they were going to do. And put everything back the way it was. read more

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I used Mr Duct for the first time, and I don't think I would use any else now that I have experienced exceptional service, the price is fair and reasonable. This company is fair and honest, the people are amazing. I would recommend them to everyone. read more

Good experience with the technician who came to my house, good value, but the amount of messages that I received from customer service asking me to schedule after I'd already scheduled were annoying. I requested a quote through Yelp, then I also followed up with a call and made the commitment on the phone. I don't recommend requesting a quote though yelp unless you want to get frequent messages afterwards read more

Mr. Duct did a fabulous job! They were able to come out the last minute on a Saturday when the large concern we used to put in our unit were not giving us any definite answers. As it turns out there was a needed screw within the motor which made something fall apart? Now everything is running great and I don't have ice cubes for toes any longer! We will continue to use Mr. Duct from now on!! read more

Found these guys on Yelp and they were so fast, communicative and so reasonable with their price. They service guy came in and was really quick and explained everything to me. If you need a dryer vent clean, these guys do it so fast and easy! Highly recommend!!! read more

I just wish to let you know that Scott handled my service order today and was wonderful He was Is polite professional And knew exactly what he was doing. Also very clean left no mess whatsoever I was very impressed did a great job on my dryer ventI just wish to let you know that Scott handled my service order today and was wonderful He was Is polite professional And knew exactly what he was doing. Also very clean left no mess whatsoever I was very impressed did a great job on my dryer vent. The price was also very reasonable for the service performed. read more

I Cannot recommend Mr. Duct enough. Kirkland was our technician he was very efficient, courteous and very honest. Explaining everything before he started, Shows before and after pictures. cleaned up after himself, The scheduler was Very honest told me about a coupon to use, very reasonable price! other companies were way over priced.. definitely will recommend Mr. Duct to family and friends, and will definitely tell them to ask for Kirkland for their service technician! read more

Luis did a wonderful job cleaning my vents. Very thorough, friendly and knowledgeable. I highly recommend Mr Duct and especially Luis.

We recently used Mr. Duct to do a much need duct cleaning (never done after our home was flipped). They were professional from start to finish. I was able to get the visit scheduled promptly and they were very communicative throughout the process. The office called me about half an hour before the crews arrival. I don't remember their names but the crew was friendly and efficient. The whole process took about an hour and a half. The vents were SPOTLESS once completed. The quote was fair and honored after the job was completed. Highly recommend. read more

Quick to respond and came out to the house within a few days! Much faster than others who gave us very expensive quotes. Reasonable and got the job done quickly. read more

Check dryer vent light came on and I called Mr. Duct. Kobe came out that afternoon, removed a birds nest (second floor vent), cleaned the exhaust vent and put a change over the vent to prevent future birds from nesting . Great work. read more

We never had experience with duct cleaning before. We called Mr. Duct and they were here within 4 hours. They were very professional, knew exactly what needed to be done, and honored the quote we were given over the phone. We will definitely recommend their services. Thank you Mr. Duct!! read more

I had Mr Duct scheduled for an AC clean. Coincidentally I had a gas leak the day before my scheduled service! I had Four Seasons come out to provide an estimate to replace the small area of piping Nicor said was leaking. Four Seasons provided me a quote of $3,000 and $6,000. I declined... When Mr Duct came the next day to complete my AC Clean, the technician Sergio took a look at the pipes that needed to be replaced per Nicor. Sergio was able to resolve the issue at the same time of my AC Service for a fraction of the cost Four Seasons tried to charge me! I was able to get my gas turned on by nicor right as Sergio was wrapping up. He even stayed to make sure nicor gave the ok! Mr Duct is honest, and treats their home and your concerns as if they are their own!! I have also had past duct cleanings and dryer vent cleanings done by them. I HIGHLY RECOMMEND! read more

Very professional, competitive pricing and friendly staff. Was able to get a quote within minutes. Communication and notifications kept me informed and ability to pay via credit card over the phone was convenient read more

The customer service was top notch, getting our cleaning scheduled very quickly and plenty of follow and notifications. Kirkland was the technician that did our cleaning and he was very quick and courteous. We are definitely breathing easier after having our ducts cleaned. read more

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Why do I have to give one star? This is a bait and switch. Beware. They offer a great service but do less than basic work. Rude customer service when you call them out. Stick with Stanley Steemer. You get what you pay for. read more

Ulises and Alex came out today and they were awesome! Called ahead and showed up on time. Explained the work and the process and completed everything efficiently. Ulises took the time to show me our furnace has a rod and clip that help to hold your furnace filter in place which helps to keep it from being overworked. He also correctly taped our microwave vent which had been secured by duct tape from the previous home owner for no charge simply because he said he likes to help people. Extremely friendly and professional all while working safely and clean. Will be calling them back for furnace and AC estimates when weather gets better. Mr. Duct you should be proud to have Ulises on your team. read more

The owner keeps his promises! The work I had done was complete furnace and dryer cleaning. The crew was outstanding! They explained everything, offered a video camera view of before and after cleaning. The workers covered their shoes, respected my home and completely cleaned up when finished. They answered all questions honestly and respectfully. My home is dust free. I would recommend Mr. Duct to anyone seeking a quality duct cleaning. The team surpassed my expectations!!! Bobbie Speer read more

Wow these guys did a great job. The camera they used showed us how mush dust was in there. We moved into this house and apparently they had never had the ducts cleaned cause there was construction materials thrown in there Ps the house is 60 yr old read more

Mr. Duct sent two technicians to clean the ductwork within my home as well as a relative's home across the street. The Techs. were very polite and respectful people. The work began at my relative's home with a one hour delay due to a non-functional air compressor. I would have thought functional testing of the equipment prior to arrival would be common practice, but evidently not for Mr. Duct. I would have expected a professional means of connection for the 8" vacuum line to my system, but instead it was crudely fastened using duct tape. The duct tape was also used to join the numerous sections of 8" vacuum hose together which I found odd for a company whose main focus is the cleaning of ductwork. Why don't they have a system of couplers to join the sections??? Managing the negative pressure generated by the vacuum would seem to be the key to successfully removing as much dust and dirt from the duct. If one path is available, it stands to reason the negative pressure would be greatest via this path. With that being said, it made no sense when one Tech. went to each level of the home removing the registers in advance of the other tech who introduced the compressed air hose into the duct with the purpose of dislodging the dust/dirt. Starting at the furthest point from the furnace on the highest level of the home made sense as this would naturally allow the dust to migrate downward. What didn't make sense was not closing off open registers when the compressed air was delivered through the main return and supply ducts in the sub-basement of the home, causing clouds of dust to be emitted from the registers and into our home. When I brought this to the attention of the Tech., he mad a cursory attempt at cleaning the mess by dragging the 8" hose from my sub-basement, through my family room, and onto the main level where my kitchen and living room were dust laden. I was told on the phone that a HEPA filtered vacuum would be used for access point cleaning, yet none was brought into either home. I was told photo/video evidence of before and after conditions would be shared with me; none was produced. As my ducts had never been cleaned before, I would assume they are less dirty than before Mr. Duct serviced them. However, given the experience at mine and my relatives home I would recommend looking elsewhere if you are in need of duct cleaning. Break is over, my wife and I are cleaning the mess left by Mr. Duct. read more