We have now used Mr. Duct twice for air duct cleaning and both experiences have been wonderful. First and foremost, the main office is very communicative and helpful, ensuring you have all the information you need before, day-of, and post cleaning. I greatly appreciated this communication and that I always felt in the loop! I especially appreciated getting an alert a half hour before the cleaners arrived so that I was ready. From the moment the cleaners arrived, they were kind, professional, and efficient. They helped me get everything ready for the cleaning, get the cats put in a secluded space, and got me setup outside for a work call. They were very respectful and willing to work around my work situation. The requested service of air duct cleaning was completed within a timely manner and very thoroughly. A few hours after the cleaning, I can already tell the difference in the air quality! Wonderful job, Mr. Duct! Best of all, Mr. Duct is very reasonably priced for such high quality service. Truly a great value! After working with Mr. Duct twice over the course of several years, and experiencing high quality service at a great value, Mr. Duct has won our confidence! We will definitely be using them again next time we need air duct cleaning! read more

As a former general contractor in Chicago, I really appreciate quality work at a fair price. After calling several duct cleaning companies in the area--all of which quoted very high prices--my neighbor recommended Mr. Duct. I was a bit skeptical since their pricing was about one-third of everyone else's, but I needed to have all three of my HVAC units cleaned, so I decided to give them a try. Scheduling the appointment was quick and easy over the phone. Juan, the technician, was wonderful to work with--professional, courteous, and very respectful of my property. He kept everything tidy throughout the process and even showed me before-and-after photos of a few ducts. The difference was incredible! All three of my units are fairly straightforward, and the entire job took about two hours per unit. Overall, I was extremely pleased with the service and value. I wouldn't hesitate to recommend Mr. Duct to anyone looking for quality work at a reasonable price. read more

Have used them three times in past few years. Very good service, reliable, professional. No issues.

TLDR: THE. WORST. Really, it should be ZERO STARS. Do not spend your money or time with this company. Terrible, insulting customer service and sub-par work on a very basic job. The Details: Mr. Duct came out last week to do a dryer vent cleaning--all started fine. Got an early call from Tom, the Operations Manager, with a time they would arrive (give or take a few with traffic.) They showed up 40 minutes after the given time. Came, did their work and left. The dryer didn't heat afterwards. They agreed to do a re-inspection. Same drill this time. Technician showed up more than 30 minutes past the time I was given by Tom earlier this morning. Talked with Tom when they hadn't shown up, and he was rude and talked over me--said that his specific time of 8:30 was only an estimate and that the tech would be there in the window. He was not. Vince (the re-inspect tech) couldn't figure it out and said he didn't know what else to do. He called the office multiple times, and the last time, Tom got on the phone. I requested another person to speak with given his prior terrible service. He refused and, again, talked over me. He then spoke as condescendingly to me as I've heard, telling me to call a dryer tech, and they would come out. And then they would fix it. It's not Mr. Duct's problem. Their Sales Director, Alyssa, called back to apologize. Only helpful customer service interaction that was good. But it was still terrible. Called a few appliance repair companies, including one that I had used for a microwave issue a few months back. OVER THE PHONE, he asked me to send him pictures of the gas line. AND IN TWO MINUTES, he advised that *they didn't turn the gas line back on*. It was completely their fault and such a minor, basic thing that the original tech should have done, Vince should have caught and the office manager Tom definitely should have caught. Instead, I got treated poorly and wasted hours this morning. AVOID MR. DUCT AT ALL COSTS. read more

Upfront fair pricing from Arlin in the office via phone conversation. Professional Service from Arturo & he did a good job. One star deducted, my flowers on the front porch were damaged a little. Not a deal breaker. read more

Dryer vent was almost completely clogged. They responded to my Yelp inquiry same day and arranged the appointment quickly. Cleaned it out and everything works again. read more

Everything was as promised and as expected. Professional and very communicative. Easy to work with.

Mr.Duct has been my go to HVAC company for the last several years. My latest problem was this week when my neighbor below was experiencing a leak. They were out within an hour after calling. Was able to figure out the issue and fix it immediately. read more

Responsive and available, the price felt reasonable, communication was great. I'm so glad to have our section of ductwork replaced.

They were on time, fair priced, and honest. They couldn't clean my ducts due to possible asbestos on the sheet metal in old spots. My house was built in 1929. I appreciate their observation and education on what to do. read more

Mr. Duct has been my go-to for dryer vent and whole house duct cleaning for many years. Great customer service from scheduling to being on time to the work completed to the reminders that it might be time to reschedule. Very professional and very reasonably priced. I enthusiastically recommend Mr. Duct! read more

They were quick to respond to request. Explained in laymen terms exactly what the service was, duration, and cost. Compared to other vendors they had the earliest availability and offered coupons to reduce cost. read more

Do not give them business lot of duct cleaners doing same service in $250 to $275 they are ripping people of i am sure they even charge ppl $400 They charge different price to different people my friend got his house done in 300$ 2300sq ft just 2 weeks ago i tried contacting they send me quote of $375 and when i called them to tell my friend got his house done in $300 they told me sorry we will charge you $275 I posted what they send you what they will cover please stay away they are highway robbers They give warranty of 30 days warranty to my friend Our technician(s) will be using a large commercial grade vacuum to create negative air pressure throughout your duct work. The vacuum itself will remain outside of the home, but the hose is brought inside. The technician(s) will need to create an 8-inch opening in the trunk lines to attach the hose. This opening will be sealed up after the service with a 10-inch square patch of sheet metal and reinforced with stainless steel screws and aluminum duct tape. The technicians will go around the home and seal off all of the supply and return vents, then go one by one, removing and wiping down each vent register, then using the viper whip. This device gets inserted into each vent opening, creating positive air pressure to whip around, hitting the walls of the duct work, loosening and dislodging all of the dust/debris/dander while pushing it through to the trunk lines. Air Duct Warranty Mr. Duct has a 30 Day Warranty on the Air Duct cleaning. If there are any issues with the cleaning or any debris that is left or stuck in the vents the technician will come out free of charge to re-inspect the work. Must be within 30 days of when the work was completed. Duct Work Truck, Clean Return Air Ductwork, Clean Supply Ductwork, Remove, Clean and Reset Supply Registers Return Air Grilles, Access Main trunk lines then after cleaning to be sealed. Senior Technician upon completion walk through inspection. read more

Great communication, quick service, good work! Will use again. Thank you Mr. Duct!!

I had a brand new washer/dryer delivered and the dryer stopped and gave me a warning that my dryer vent was 95% blocked. I called Mr. Duct and they were able to come out the same day and get the vent cleared. Rafael was polite and fast and did a great job. Excellent communication from the company on arrival times. And the price was great! Highly recommend! read more

This review is for their HVAC duct cleaning service. I saw a Mr. Duct truck working in my area. They responded immediately with a quote (and discounts); scheduled me for service the same week; and followed up when the tech was enroute. The tech was on time, professional and brought in some big equipment (a Compressor and industrial vacuum). He was thorough and careful and had a ladder to reach the ducts in my 11' ceilings. Highly recommend and will use them again. read more

This review is for Mr. Duct's dryer vent cleaning. This is the second time I have used Mr. Duct. I am once again impressed by the technicians (Jay & Anthony) and the prompt response (and reminders) from the customer service department. Jay and Anthony were; on time, considerate, very willing to climb a ladder and took care refitting the dryer hose & dryer to the original location. With this kind of service I will continue to use and recommend Mr. Duct. While Mr. Duct "may" cost more than other duct cleaning services, I am willing to pay more for this attention to detail. read more

After an original misdiagnosis of the issue - Mr. Duct was very communicative and professional in their business. Scott came by and cleared out my neglected dryer air duct and was super professional and quick. The price was unbeatable too. He cleaned out my air duct and now my dryer has no errors and is working great. read more

This company does not know what they're doing and they left a huge mess behind and tried to get me to cut my walls open when they didn't need to be. The owner reached out to me , and he was extremely helpful and fixed the problem. read more

Mr. Duct was prompt, friendly, and lower cost than some of the other quotes I received for cleaning out my dryer vent. Seriously, what more could you ask for? I'm extremely happy with my choice to do business with them. Plus, they booked my appointment entirely over text. My millennial heart was overjoyed. Surprisingly convenient! read more

***UPDATE*** So I posted this review on Yelp and the owner of the business contacted me right away. He was very understanding and took responsibility for the missteps that made my customer experience so frustrating. He apologized, listened to my concerns, and took additional steps to make it right. I am very pleased with how he handled the situation. This is exactly why I support small businesses...mistakes happen. Owners who work to make it right will always keep my business. Changing my 1 star rating to 3 stars. ***** Mr. Duct AC & Heating...do not use this company. I don't normally write reviews, but this experience was ridiculous. This was the worst experience I've had with a company. Multiple reschedules due to techs missing appointment windows, not having parts, tech forgot to switch breaker back on, tech did not correctly clean the unit. It has taken 3 weeks, 4 separate appointments, 3 different service techs to get my AC working again. It worked fine before the first service appointment. I was billed for parts and services NOT quoted to me at the time of service. The operations manager was completely rude, tried to tell me the reason the unit was so clogged after the first "cleaning" was because I have dogs. He said if I didn't want the parts (not quoted at time of service) they would come back and remove them. He would not take any responsibility for the problems of service his company provided and only gave me a partial refund and said they would refuse to service me again in the future. Admonished me for not supporting small business. Hung up on me and patronized me because I was expressing my frustration. DO NOT USE THIS COMPANY." read more

Another vote for the team of Mario and Danny!!! They just left my house -a 1906 old old old 4-square in Oak Park- and did a fantastic job. Danny showed me video of a big vent in my dining room "before" and "after"... holy cow. And he pulled out a bag of rocks! From the vent! There were rocks in my vent! These guys know what they are doing and just rolled with it as this house is freaking old and falling apart. Mario and Danny arrived right on time. They were both so friendly, and both worked so hard to make sure every vent- plus our furnace and dryer- were 100% clean. My house feels completely different in terms of air quality now, literally 10 minutes later. I can feel the difference! I can breathe better. Great price, too. Very reasonable considering how much work went into this. I will absolutely tell everyone I know to book these guys for vent cleaning!! Highly recommend!! Thanks Mr. Duct! read more

I usually don't like to write negative reviews but I feels I had to share my experience, which was unfulfilling. I strategically had my hvac system and dryer vent cleaned before I moved in my new house. They cleaned the hvac system fine, but I never was sent any before or after photos; my parent was there because I had to work and I was hoping to see the pics since I was paying and it was my house. In regard to the dryer vent I am extremely disappointed. Apparently my hose vented to the attic. The guy asked to take it off to inspect it and my parent said ok thinking that's what he was there for. The guy then ripped it off the ceiling. They asked if he was going to put it back on and the worker offered a friend to come and fix it for a few hundred and suggestion of a different vent line, but had no Intentions of putting it back in b/c he couldn't reach. My parent tried to fix it and ended up in the ER. When I returned home I found out I didn't have a working dryer. I emailed the company and they said "everything should have been in working order when the guy left" and would pass along to management. A few days went by and I hadn't heard anything. I sent a follow up and finally got a call. I was told they would look into it after I explained what happened. The guy that serviced my house was out-of-town and so they had to wait until his return to get "his side of the story", so I had to wait another week. I told him I had no working drying and he said to just let it "vent to the attic" which is very problematic for the home. In the interim a friend came to help me fix it and brought a whole team over. I finally heard back from management and the worker lied about the conversation he had to my parent. Management ultimately took his side- the only resolution he offered was a "group meet to sit down and discuss what we could do". I do not have time for that and honestly don't care to have anymore dealings w/ the company, especially since if I didn't have a friend help out, they would have done nothing to fix the problem they caused. read more

Wouldn't recommend. They installed our AC in 2017. In 2021 our AC wasn't working properly so they came over and added freon which seemed to fix the issue but is not common after only 4 years for a brand new AC. This year in May the AC was very weak so we had a service call and they just told us to change the air filter which did nothing. Now, 2 months later the AC is completely out and they are asking us to pay another assessment fee to diagnose the issue. read more

I must say, Kirk and Mauricio were phenomenal! I spoke with Tom and he provided me with an exact ETA for the HVAC crew. Most importantly, Taylor was very consistent and responsive via SMS, email & Thumbtack! The HVAC crew were very polite, knowledgeable, and efficient! They wore their masks at all times, kept shoe coverings on all the time, and even answered some furnace related questions for me. I received multiple offers for this job, but hands down, Mr. Duct Cleaning was #1. Best pricing in IL! I will be referring my friends and family to your company. read more

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Achoo! Achoo! My condo had gotten super dusty lately, and I realized Mr. Duct hadn't been here in five years. The crew (supervised by Pedro) arrived today. They cleaned the ducts, dryer exhaust hose and bathroom fan (the dirtiest of the three). They even went on the building roof to clean the bathroom exhaust pipe, which was plugged up. As before, the crew was friendly, efficient and very thorough. Competitive pricing, considering the high quality. Decided not to wait that long to call on them again. UPDATE ONE WEEK LATER: Hardly a spec of dust on anything. Just in time for "staying in." read more

After a dryer vent cleaning shredded the flexible duct in the ceiling (different provider), we needed at repair job with the rigid duct in time for a closing. Came out to give me a quote, which was way more competitive than the other quote I received, and they were able to get the job done the same day. They did quality work and we're respectful of covid precautions. Left the place cleaner than when they started. Very happy with my choice. read more

Quick and easy to get a quote and was scheduled for a cleaning the next morning (first stop on their list), although if I had been home they could have accommodated same-day service. The team was prompt, knowledgeable and friendly -- not to mention efficient! They finished in about half the estimated time. We live on the top of a four-story walkup and they hauled the incredibly heavy equipment up no problem, which i know is part of the job but they did it quickly and without issues -- I really appreciated their extra effort. Services performed included dryer vent and air duct cleaning, and both were well worth the value. Our building is older, and our dryer had been running extremely slow/not at all. After they were done, it works perfectly! Absolute day and night from before the team came out. We'll be calling Mr Duct again and would recommend to anyone who needs these services! read more

Scheduling was super simple and they are extremely responsive and easy to work with. The technicians were easy to work with and the service was good. We received dryer vent cleaning and was happy with the results. Will definitely use them again in the future. read more

I had Mr. Duct come and clean my dryer vent. They gave me a great tip that I didn't know. After you are done with your drying cycle, set the dryer to the no heat setting and run it for 10 minutes. The lint only sticks to the vent because of the heat and by blowing the cold air through after it sends out most debris. They also recommend cleaning once a year for fire prevention. Their scheduling process was a dream and I highly recommend them. read more

Let me give you some clear and specific reasons to avoid this company. We first hired Mr. Duct to come out and do our whole HOA's yearly duct/HVAC inspection/servicing and it seemed all was well. However, about a month later a loud knocking noise persisted (this is brand new furnace less than 2 years old) so I contacted them to come out. On the day of arrival they were late to their service window timeframe they gave me, and I had to call them to find this out as they had not shown. When the tech arrived, he did not seem knowledgeable and he said I was having some water backup in a pipe he cleaned out and he said, "who does your yearly service?" I replied, "your company - they were out here a month ago." He clearly indicated they should have done this. He then states that I just needed to get it different type of filter and the knocking would stop and he left. Later that night, the banging continues (after a filter change as he instructed), so I called the next day and indicated the situation and asked that they send someone back out as the issue was not resolved, despite the charge and service call that had said it was "good to go." The representative was very rude and cut me off as I was trying to speak and demanded to "let her talk" with all her telling me as "I can't do anything but send someone out mid-next week." I explained that I had rearranged my schedule to make the last visit and that I needed someone to come sooner given the situation and she said, "Hey, unless you have no heat, no one is coming out [until next week]." She had zero apologies for the inconvenience and didn't even take the time to listen to my concern, so I asked to speak to the manager. The owner came on, immediately defensive (what ever happened to customer service?) and would not listen to the concern or a description of the issue and the need to resolve it, with him also cutting me off and telling me "we're not doing anything until next week as your heat isn't out." No apologies, no respect for the customer, and a flippant and dismissive attitude (despite me and our HOA bringing them a huge book of service in hiring/recommending them to our owners). I told him under the circumstances that I would appreciate if he could send a tech out today or tomorrow and he refused, said it wasn't happening, and kept talking over me and even put me on hold at one point because he said "he wanted to talk and wasn't going to listen to my request anymore". I was shocked that this is how someone could run a business. He then said, "you can have a refund and go elsewhere or you can wait." I told him I preferred a refund and hung up. The plot thickens, as Elite HVAC just came out and inspected things today and the technician couldn't believe that the servicing company (Mr. Duct) hadn't caught major water staining and pooling water from leaking parts in the furnace - something that was not only causing the issue but, had I left it as is as Mr. Duct's tech had suggested, could have led to major damage to the furnace. He also discovered that when they Mr. Duct came out to do yearly service, they had also not expected and switch the humidifier part of the furnace unit as they should have. Long story short, run the other direction from this company. They not only don't respect their loyal customers, but they also provide shoddy, sloppy service that cuts corners and could leave you worse off than when you called them in the first place. I'll be taking my and our HOA's service to Elite HVAC! read more

Two technicians Juan and Sergio came to my residence in a timely manner and explained every thing they were going to do before hand. they worked quickly, efficiently, were polite, and cleaned up after themselves when they were done. they walked me through the process so throughly that I even learned a thing or two. I highly recommend using Mr. Duct services and will use them in the future. Glad to have found an honest company that made me feel comfortable and charged me fair price. I got the bundle package cleaning of my vents, hvac unit, and dryer tube. read more

I've had other duct cleaning businesses clean our ducts through the years and came away most impressed with the job Mr. Duct performed. It's been quite a while since our last cleaning so we were due for another one. The technicians Daniel and Hector were very pleasant, did a very thorough job and did a great job cleaning up after themselves. We saw and heard the sheer amount of debris/fuzz coming from out of our ventilation system. Based on the job I witnessed, I would highly recommend Mr. Duct to others. You get exactly what you were quoted on and no upselling of goods and services involved. Just straight up proper cleaning of your HVAC ducts. I know who we'll be calling the next time we need our ducts cleaned. read more

Fast, efficient and thorough. Definitely will use them again for regular cleanings. Thumbs up

Asked in a group for a recommendation, Mr. Duct was one of them. Saw the excellent reviews, company had a good feel to it. I was not disappointed - was contacted within 10 minutes and they were able to send me a tech same day to do duct cleaning and minor cleaning/repair to my two HVAC systems. The tech spent about 4 hours in the house - and we are on a fairly high floor for him to bring his equipment. I am all around pleased with Mr. Duct, very responsive, and competent, and the price I ended up paying was substantially less than what I was initially quoted by another company. read more

It was very easy making the appointment and reminders were sent prior to and on the date of arrival. The technician arrived within the time frame and was very courteous and professional. He wore booties in side the house. He cleaned out dryer vent in side residence. Outside residence he checked the vent cover and found my problem: vent screen erroneously installed blocking my air flow. Thank you for your diligence. read more

Everything was absolutely perfect the service tech was efficient, conscientious, made sure everything was clean when he left. You came highly recommended and I will highly recommend you to others. read more

Reason why is the guys that came to clean our ducts left a huge mess on the side of our building. See picture, but is a fraction of all the shit out there that we had to clean up. And, it was no bargain having these guys come out. read more

Mr. Duct - Fraction of huge mess these dipshits made at my house. No bargain either. Check their work! - Heating & Air Conditioning/HVAC Near Me - Chicago, Illinois

Whether the workers are vaccinated or not, it's none of anyone's business. After reading the one customer (who apparently felt he or she is protected by the vaccine, which is interesting. Why did the person care if others get vaccinated or not). I booked the duct cleaning service. I have lots of respects for firms that protect individual privacy. read more

Highly recommended! Mario and Danny were amazing. They were prompt, polite, professional, knowledgeable. Setting up the appointment was also simple. I requested a quote via Yelp and within 10 mins I had an appointment on the calendar! The entire process was great and I'm a forever customer now! read more