Gustavo and his team came out on time and conducted their services quickly. He communicated well…read moreabout condition of our dryer as well as vents and advised on timelines for other needs in the future. Really appreciated the help from his team!

Great service! Very quick and great job! Highly recommend them. Easy booking and great…read morecommunication.

Have used them three times in past few years. Very good service, reliable, professional. No issues.read more

We have now used Mr. Duct twice for air duct cleaning and both experiences have been wonderful…read more First and foremost, the main office is very communicative and helpful, ensuring you have all the information you need before, day-of, and post cleaning. I greatly appreciated this communication and that I always felt in the loop! I especially appreciated getting an alert a half hour before the cleaners arrived so that I was ready. From the moment the cleaners arrived, they were kind, professional, and efficient. They helped me get everything ready for the cleaning, get the cats put in a secluded space, and got me setup outside for a work call. They were very respectful and willing to work around my work situation. The requested service of air duct cleaning was completed within a timely manner and very thoroughly. A few hours after the cleaning, I can already tell the difference in the air quality! Wonderful job, Mr. Duct! Best of all, Mr. Duct is very reasonably priced for such high quality service. Truly a great value! After working with Mr. Duct twice over the course of several years, and experiencing high quality service at a great value, Mr. Duct has won our confidence! We will definitely be using them again next time we need air duct cleaning!

I was very impressed with the quality of the job that the 2 young men did today! They explained…read moreeverything and I saw each step as they described it- they even cleaned my vent diffusers, cleaned behind the washer and dryer and cleaned out the dryer vent on the roof! I highly recommend them- price was very good !

Professional service all the way around. Prompt and very courteous. Would do business with again.read more

I have used them before for a salon and now for my home. Great job of cleaning and reasonable…read moreprice. Thanks again

After this issue we contacted the owner and he refused to answer phones. His employee came to…read moreassess the issue and also said that they caused the problem since the space was not like that prior to the service. The employee tried to resolve the issue, but the owner did not care. We asked for insurance and he would not give it. We contacted the BBB to help with the issue and Ugly Ductling did not respond to them. In order for the place to be in living condition again we had to hire a professional cleaning service. That cost an additional 5k. This company does not care about customers at all. It's a quick in and out job to them. I highly recommend never using them.

ER Air gave me a very reasonable estimate with the dryer vent cleaning as a complimentary service…read more They were able to accommodate my work schedule and fit me in on a Saturday. They arrived within 30 mins of the 2-hour window and were done in 3 hours. They did an excellent job, and the pictures and videos they showed me of before/after proved how badly I needed this service! I wouldn't hesitate to recommend this company to friends and family (and already texted the contact number to a friend looking to do this service)! Thank you for making this easy!

Super friendly, communicative and prompt in scheduling and completing our dryer vent cleaning…read more Thank you!

Excellent - top notch! Thorough and professional. Would highly recommend them. Couldn't beleieve…read morehow much crud was in duct work.

Duct Masters did an amazing job cleaning my dryer vent today. They were courteous, professional,…read moreand very thorough. They didn't cut corners at all and spent a lot of time cleaning the dryer itself before even starting work on the vent. They also replaced the vent hose behind the dryer at no charge, which I really appreciated. Excellent service and highly recommended.

Further update- we just learned that we have carbon monoxide circulating from our furnace. The…read moretechnician who ran positive tests for carbon monoxide in multiple ducts throughout the house pointed to a faulty heat exchanger and/or poor installation. He noted that the heat exchanger was set to combusting gas. As I wrote in my last updated review, we became aware of issues with the installation last season when I noticed water pooling on top of our furnace. Another HVAC technician diagnosed the pipes venting the furnace were not sealed. This allowed condensation to escape at multiple joints in the pipe that seeped down and pooled on top of the furnace. When the technician removed the front of the furnace, we found a layer of rust and build up on the bottom interior of the furnace. He said that we are lucky that this didn't come in contact with a nearby circuit panel, but that we should take care of it ASAP. Chicagoland Air Duct reiterated that it was outside their warranty, and further added that they no longer do furnace installation. After speaking with a Goodman Rep about a possibly faulty heat exchanger I was told that the part definitely is covered by the warranty, but that the labor is not. Another HVAC company quoted around $2000 for that labor. I am about to contact Chicagoland Air Duct and ask them to please do the right thing and address this problem. Wish me luck.

Update: We had to dispute the charge with the credit card company and filed a complaint with the…read moreBBB. They lied saying it was "refunded before we complained and it only took a few days". B.S. The last time we spoke to Josh on the phone he had said his boss never put in the request yet. The radio silence. No one answered the phones, no replies to voice messages/emails sent. Save yourself the headache and find a better business. Terrible communication and business practice. They lost out on loyal, repeat customers here. No thank you!

Great service and on time really appreciate thier work. DID THE WORK THAT I NEEDED. User air…read moreflow you won't be disappointed Bill Gladstone

I hired Air Flows Chicago to install a fan in my bathroom exhaust vent based on the many positive…read morereviews. The total cost came to $950, which included a $139 service call. The technician was in my apartment for about 40 minutes total (less than 15 minutes for the service call and about 25 minutes for the installation). The technician was prompt, polite and professional, but we had a miscommunication about the wiring in the vent. When it was installed, the fan could not be turned on or tested because the wiring was not connected to any switch. I understand they don't handle electrical work, but I was under the impression that the wiring was tested/checked during the service visit for the estimate. After speaking to customer service, it seems the technician assumed that the wiring would be okay because a fan had previously been installed. When I reached out for an itemized invoice, I was told they are not provided. I asked for the specifications of the fan, and the images I was given led to a listing for a $30 fan on Amazon, which has some negative reviews for failing after a few months/being noisy. I was surprised by both the cost and source of the fan, and it made me question the overall value of the service. I called customer service, and the message was that pricing concerns should have been raised earlier, which is understandable. However, I accepted the quote because I trusted that it was fair and necessary for the amount of work and the quality of the product. In future, I will request more detailed quotes including parts and labor. My biggest concern now is that once the fan is connected to power I will need to replace it, and this whole experience will have been for nothing.

Mr. Duct sent Miguel out to clean our ducts. He did a great job. For those looking at duct cleaning…read moreservices, you should look for National Air Duct Cleaners Association (NADCA) certified shops. You should also shop around because some places offer bonus services that you may or may not need, or may even be hazardous to the occupants of the home, like sealants or chemicals. Check the EPA page on "Should You Have the Air Ducts in Your Home Cleaned?" for a thorough treatment of the topic, though note that it's much less enthusiastic about duct cleaning than people's subjective experiences, especially people with allergies or sensitivities, or if you've just done a remodel. I'd refer to "Is it worth it to get your air ducts cleaned?" on r/homeowners and "Is air duct cleaning a scam?" on r/hvacadvice. With that out of the way, Miguel cleaned our ducts quite thoroughly. He inserted the vacuum to the air handling unit. This would provide the negative pressure to ensure most of the dust and debris would go to the vacuum. Then he use a air compressor to knock loose the dust at each register and as far into the ventilation as he could push the nozzle. My registers unfortunately went up towards the attic, so dust was guaranteed to get knocked loose into the room, so we had to vacuum. This would have gone smoother if Mr. Duct had sent a partner with Miguel. Miguel was also very helpful in airdropping the photos of the ducts to my phone, which was important because we were trying to identify what might be triggering allergic reactions. For roughly $300, it was very reasonable. I would recommend Mr. Duct to those who need duct cleaning services.

I recommend this company, they were able to fit me in the same day service at a great price! The…read moregentleman that did my air ducks and dryer vent was okay, a little bit careless and worked rushed. I wish he would've been more careful and taken his time he would have better work quality. He broke my ring holder while moving furniture around (I got credited back) and left residue of the dust behind. Price was good, I would hire them again but not have the same gentleman do the project.