After this issue we contacted the owner and he refused to answer phones. His employee came to assess the issue and also said that they caused the problem since the space was not like that prior to the service. The employee tried to resolve the issue, but the owner did not care. We asked for insurance and he would not give it. We contacted the BBB to help with the issue and Ugly Ductling did not respond to them. In order for the place to be in living condition again we had to hire a professional cleaning service. That cost an additional 5k. This company does not care about customers at all. It's a quick in and out job to them. I highly recommend never using them. read more

Excellent experience with Ugly Ductling! Christian and James did the cleaning of my air duct and dryer. They actually saved me from a potential fire because my dryer wasn't not hooked and there was paper near the igniter! They cleaned all of my vents as well as my dryer in under 30 minutes. It was filthy because I haven't had it cleaned in a while. Although I wish I would have asked to see the dust in the machine just to measure how much dust had accumulated over 3 years. I feel good that I am breathing cleaner air and do not notice dust everywhere like before. I do think the pricing of the duct cleaning is a bit expensive for an apartment unit and the amount of time it took to clear out dust. However, I thought they did a stellar job and would schedule with them again. read more

I have used them before for a salon and now for my home. Great job of cleaning and reasonable price. Thanks again

Armed with a portable vacuum and a leaf blower to treat a 13 unit condo. Worst of all vendors in my 20 years living here. Flexible duct was not detached from dryer and cleaned per proposal. Tech told us we had to call Stanley Steemer for that service. Paid 895.00 for tech to vacuum out dryer drum and lint catch on 13 dryers. Comes out to almost $70 a dryer. What a racket. Didn't even clean the exit vent. See photo. Called Karl, the owner, to voice my concern. He said he'd look into it and call me the next day. That was a week ago. The best part was when the tech first arrived. Before he started any work, he said, although it's optional, tips would be appreciated. Good luck. read more

Ugly Ductling - Air Duct Cleaning Near Me - Chicago, Illinois

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We moved into our new place three months ago, and slowly but surely noticed that the air quality in our house was a problem. After going through two air filters in a month, we realized that the HVAC system must not have been cleaned out in years (not to mention after the complete remodel prior to our purchase). I reached out on Yelp and they got back to me in minutes. A quick phone call later we were scheduled and ready to go. Within minutes after the friendly, informative crew was finished, we noticed a dramatic improvement in the air quality in our home. The guys were informative, clean, and upfront- no hidden costs or gimmicks. I hope I don't have to use them again in the near future, but I would HIGHLY recommend them to anyone that does. read more

Ugly Ductling - Air Duct Cleaning Near Me - Chicago, Illinois

Anthony did a great job He went above and beyond explaining what he found and the work done. read more

Great experience with Ugly Duckling, and specifically Phil and Christian. The company was referred to me by my realtor (which is usually a good indication that the company has already been vetted). These guys were thorough, explained everything they were doing, were easy to schedule and well priced. I definitely recommend them! read more

Excellent price, really friendly technicians, they also showed me how to clean out my dryer vent myself to avoid paying extra money in the future! Highly recommend them for their quality of work and their friendly service! read more

Highly recommend. This is our second time using them. We recently had some work done on the house that had caused a lot of dust and decided we needed the air ducts cleaned. They were able to get us scheduled right away. They showed up on time, were friendly, and thorough. They went out of their way to answer any questions and concerns. Very happy with the service! read more

I'm just going to be honest...I have no idea if the price offered was competitive as I only called these guys. However, what I liked was I called later in the evening and received a phone call the next morning to schedule and they came out the following day (Saturday) to perform the work which was a dryer vent cleaning. The price on the website is $199 and that's what they charged. I'm so tired of getting the run around from service professionals and not even getting a call back that the speedy service was a pleasant surprise. read more

Three man team was done in less than an hour for 2 hvac systems. We were surprised how fast they were. They brought shop vac and hand held vacuums to suck the vents. They didn't remove the vent covers to clean the vents either. Easy appointment and they were able to get us in during the same week. We had renovation work done around the house prior to them coming so we needed our ducts cleaned from all the sanding and construction work. Two weeks after our ducts were cleaned one of our hvac started leaking water. We had a contractor come take a look for repair. One of the guys from Ugly Ductling did not put the air filter in properly causing the system to have no air flow; which caused the leak. During the repairs we were informed the ducts still had lots of dirty stuff. It wasn't cleaned. And the air filter that Ugly Ductling put in had lots of dirty dusts on it already; given it's only been 2 weeks! This led us to think the air duct cleaning wasn't a good job since it was done in less than an hour for 2 hvac systems. Also costed our hvac system to leak water. Not going to be using them again. read more

I can't recommend Ugly Ductling enough! This is my second time using them for drier duct cleaning in my small condo building, and first time using them to do air vents in my unit and they did an amazing job. I will continue to use them as my go-to going forward! Christian and Hose, the technicians who did the job, were friendly, professional, efficient and all-around wonderful to work with. I also feel the pricing is reasonable for the service and they were easy to schedule. read more

There was a dead animal smell coming from one of our bedroom air vents, so we started looking into duct cleaning services. I'm so thankful to have come across Ugly Ductling, because Chris and Adam were great to work with! They walked me through the entire process, as well as all the equipment to be used and how the air flows through our new home. Both incredibly knowledgable regarding HVAC and general contracting, and were able to answer all questions that I had. Not only that, but they also got whatever deceased animal out of the vent, as the rotting smell is no longer there as the vents come on. Local services in my area quoted me nearly double for the exact same cleaning, so I'm thrilled to have gotten such great service and pricing from this company. Will be referring them to all my friends and neighbors who will need duct cleaning services and furnace tune-ups - Best, Charlie read more

A+ experience from start to finish. While finalizing the sale of my father's old house in Edison Park, the buyers requested to have the air ducts cleaned since the property sat vacant for over a year. Not wanting to lose the sale, I reached out to Ugly Ductling based on their stellar reviews and quick response rate. Literally within 2 minutes of me reaching out via Yelp for a quote, the owner Karl got back to me with pricing, a detailed explanation of their process, and was even able to work around my schedule to get the job done around some other work that was happening in the house. The team that did the work was amazing, specifically their lead technician Chris. He explained everything that they would be doing that day to clean and sanitize the vents, and was so personable, professional, and respectful throughout the whole process. By far the best experience I've had with a contractor... Every business on Yelp could take notes on how to treat their customers like Ugly Ductling. Highly recommended! read more

In search of someone to clean my condo and dryer vents, I went to Yelp and ran across Ugly Ductling. I made the appointment completely via email. They had the date I available I wanted them to come out, which was great. They arrived on time and called before they got to my place. The cleaning didn't take long, about 30-40m. They left my place in great condition and all the dust is now gone. Plus, they were super friendly. I highly recommend this company. read more

I hired Ugly Ductling to clean my vents and ducts and since they completed their work I've had problems with my furnace and dryer. I have never had issues with the furnace or dryer as both them are less than 5 years old. When trying to contact Ugly Ductling I would never get call backs to resolve the issues. I ended up having to hire a contractor to come out and fix my dryer which costed me $200+ on top of the Ugly Ductling fee. I would highly suggest that you consider other options. Ugly Ductling's workers were in and out of my unit so fast and didn't take their time in conducting the work right. They were more worried about getting to the next job than doing my the right way. Very disappointed. There are a lot of options in the Chicagoland area and you should definitely choose another. read more

I have asthma and allergies and was worried about the quality of the air circulating in my home (not to mention the additional concerns amid the COVID pandemic). I contacted Ugly Ductling to have my air ducts cleaned. I initially spoke with Karl who was super helpful with explaining the process and getting everything scheduled. The team that showed up to do the service was also incredibly professional and knowledgeable. The process from start to finish with the company exceeded my expectations. They were so easy to work with, the service was great and the pricing was surprisingly competitive. I highly recommend them. Air ducts are clean, sanitized and I'm breathing much better. Thank you guys! read more

They arrived on time, did a great job and were honest and respectful! Definitely recommend!

These guys are great - affordable, friendly, and flexible (they'll even come out on weekends). I'm the King of our condo association - an 8 unit fiefdom - and earlier this year I arranged for them to come out and do a yearly cleaning of our dryer vents. Had no problem scheduling a Saturday visit two weeks out over the summer. They arrived on time in the morning and finished in half the estimated time. They are very friendly and will do follow up work to answer questions, without hesitation. We saved about $200 compared to our prior vendor, and will definitely be using them going forward for our yearly maintenance needs. Highly recommended. (Yes, yes, the name is an awful pun, but don't blame the playa, blame the game - for some reason the duct industry is rife with punsters. But better a punocracy than a kleptocracy, amirite?) read more

These guys are the real deal.. Chris and his guy went above and beyond to satisfy a difficult job. Would HIGHLY recommend them for your needs with knowing they will stand behind the job and not only get it done but with the care to leave the place as they found it. Another satisfied customer who will be recommending them to others. read more

I enjoy research. Looking into things. Discovering hidden treasures. That's how I stumbled upon Ugly Ductling. I'd heard that dryer vents required cleaning every year or two to stay efficient and avoid little things like fires from lint buildup. Never knew that. Jumped on yelp, read about a kabillion reviews, called about thousand companies, spoke to about a hundred reps and narrowed it down to Ugly Ductling. They checked off all the boxes: small family-owned business (brothers Karl and Kurt), tons of 5 Star reviews, nice people, responsive to calls and emails, great price structure. (And bonus points for such a clever name.) I posted my findings on my condo association's facebook page and 50 of us signed up for their service. Three technicians showed up to do the work (Chris, Adam and another Chris) and no surprise, they were totally professional, efficient and damn nice. Oh, yeah... they also knew what they were doing. Ugly Ductling. 5 stars. And a pleasure to work with. read more

Did a great and fast job cleaning out our vents after purchasing an older which had not be cleaned since....never. Thank you, Ugly Ductling.

These guys are great, fair and reasonable, just moved in to my home.... ducts look like they had NEVER been cleaned. These guys came in on short notice, and got the job done. Thanks again. Have used them before in my old home and will continue to call. read more

Update: I had thought it was just a miscommunication issue before, but from the owner's response, I started to think they just used to lie all time. When I call them on the 19th, they NEVER offered to come on that day! I did ask what they could do about it and he kept saying nothing they could do, they have booked all the way until a week away! I raised my voice a little bit (if you call that Yelling) because of that! He never said any single "Sorry" at all, and it clearly that he is not trying at all to help! Called them last Thurday March 14 and he said they will come "next Tuesday" to do the work. Nobody showed up today and I called him, he said they booked my for next Tuesday March the 26! I told them clearly during booking that we need it done by Thurday the 21 before we move in, and he never mentioned "next Tuesdays" means 12 days later! We end up with moving in with a very dirty duct full of construction dust. Terrible terrible service. read more

My dryer started having some issues, and the dry time had slow down drastically overnight- I needed to run several cycles just for a couple items. I was worried about a blockage, I called ugly ductling and they were able to clean both the duct and the dryer out. (Some other places I called would only do ductwork and then refer someone to come out and look at the dryer) So being able to find someone to clean out both the dryer and the duct was incredible! Even better they were able to send someone out the same day.. my dryer is working now and is drying a full load on a single dry cycle. Both owners are incredibly nice! I spoke to one on the phone and the other was actually the technician who came out to service my dryer!! I can't recommend this place more and will definitely be using them for yearly maintenance on my dryer! read more

The Uy Ductling was easy to contact and get an appt scheduled. They were on time, quick, and efficient. Also very affordable! Get your ducts cleaned! read more

After getting my floors redone and walls painted I realized my condo's air vents were in desperate need of a cleaning. Thankfully I called Ugly Ductling who was able to come out within the week and got everything cleaned in less than an hour. I appreciate that the technicians explained which air filters I should buy going forward. Overall a great company that got everything done for a fair price. read more

Be prepared for loud machines! They tried to be accommodate all of us who were working from home.

Zach from Ugly Ductling came by today to clean our ducts. He was friendly, thorough, and efficient. And now our ducts are spotless! It was a pleasure doing business with Ugly Ductling! Highly recommended. read more

I just had Ugly Ductling come out to clean my air ducts. Chris and John were terrific! They were knowledgeable, courteous, respectful, neat and thorough. Chris, the lead technician did not try to push his services but answered questions honestly. Chris seemed to really enjoy his job which is why he is probably so good at it. An additional bonus for me was they were able to come early due to a cancellation. I highly recommend them! read more

Come for the hilarious pun, and stay to hire Ugly Ductling to give your air vents that extra-clean shine. I got a quote in 5 minutes with a very reasonable price (and a very professional message too, I might add), and the technicians came out the next day. The techs were right on time, very polite and with a good sense of humor. My poor cat was terrified, and they carefully worked around his hiding place with minimum extra noise. My air vents were atrocious, and my dryer was nearly a fire hazard-- but an hour later, it's all safe and clean thanks to Ugly Ductling. They even pulled out our furnace air filter and cleaned it before replacing. Now the air vents are so clean that they look brand-new, and I feel a lot better about the air we're breathing. The techs even left magnets on each appliance with the next service date on them. I'll definitely be back next year! read more

Ugly Ductling - Our air vent before-- eek! - Air Duct Cleaning Near Me - Chicago, Illinois

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First, I think the work they did was good, $400 good, we'll see how cool our place gets. What gets me is the guys that came in (a 1/2 late after our 8am appt time - not like they had an appt before us to be fair), and asked us TWICE why we called their boss. It wasn't to get anyone in trouble, but we had other appointments today and were concerned about being late to them. We also didn't have any other number to call but that number. We don't know we're calling the boss/ owner or worker. Sorry, you were late, not us. read more

This is business that knows what customer service means! I called for a duct cleaning service and coordinating it with work and school schedules was difficult, Karl the owner did everything he could to make sure we accommodated. He and I went back and forth until he found something that worked for us, and did it within a very reasonable amount of time. When he arrived at the house he explained to my wife what he was doing and why, then went above s d beyond to make sure that job was done perfectly. He made sure that she was completely satisfied and gave her other recommendations for upkeep. Great job and I would recommend them highly to anyone who needs their furnace or ductwork cleaned. read more

Our HVAC service recommended Ugly Ductling and we've used them ever since. Reasonable prices and on-time, reliable, nice technicians. They wore protective covers over their shoes which was appreciated. Omar and Eric took the time to explain the process/answer any questions I had. read more

They cleaned ducts in my 6-unit condo building. Right away, I noticed that my dryer stopped drying and was damp. After a phone call, Christian and Stan came within a couple of days and found the issue within 5 minutes. They were great! (As a result of the cleaning, lint had build up right where the duct met the outside.) they double checked the inside as well, and were gone within 10-15 minutes. They did not charge for this visit. I was very happy. read more

I have allergies and was concerned the air circulating through my apartment was not of the best quality and the air ducts had never been cleaned since I moved in 8 years ago. I contacted Ugly Ductling on Saturday and Karl, the owner, was able to get me on the schedule to have my air ducts cleaned that same week. He was extremely helpful and explained the process in detail. Chris and Kurt showed up on time and did a fabulous job. They explained everything they were doing from start to finish. They also suggested I not run my furnace while my new carpeting is being installed in my bedrooms later this week. Chris even sent me a text to remind me to get a new filter along with the size that is needed now that everything is cleaned. They were incredibly professional and knowledgeable. The process from start to finish exceeded my expectations. They were so easy to work with and the service was great. I honestly cannot say enough good things about Ugly Ductling. I highly recommend them. Air ducts are clean, sanitized and I look forward to breathing much better. Thank you so much, guys! read more

I am absolutely amazed at how clean all my vents and ducts are! They where super nice and respectful! Thank you to the two guys who answered all my question and concerns! read more

This review is long overdue. I was very satisfied with the service of Ugly Ductling. I couldn't believe all the dirt that they got out of the vents. I highly recommend getting your ducks vacuumed and cleaned. It helps with the allergies, asthma and your heating and cooling bills. read more

What great service and very respectful! Neighborhood guy that has great manners! They even had covers for their shoes on a snowy day which kept the house clean! If you ever have workers come to your house you know how rare that is!!! Cleaned all the ducts out within 90 min and we definitely have a difference in air quality! Our children were getting sick constantly and thought this will help and it sure did! Thanks for the great work guys! Call them now, you won't regret it!!! - Diana's husband read more

**EDIT:** Ugly Ductling did reach out to me, and say they were willing to cover the issue even though they wouldn't normally cover it because it's not caused by their service. I just wanted to note, that the technician they sent out did advise it -was- actually caused by their service. They must've broken off the ceramic igniter during the cleaning service. He did apologize after the fact, so as an act of good will I am amending this review, but leaving the original below. In the future, I would advise Karl and his staff to do a bit more due diligence before blaming the issue on normal wear and tear. This whole thing has caused a significant amount of hassle on my end where-as it could've been easily remedied had they tested the unit afterwards or were able to identify the broken ceramic igniter during their inspection. I do believe Karl to be acting in good faith here, and I hope he will take this incident as a learning experience so that customers don't run down this same path as I did. **Original**: Ugly Ductling came out to my residence last week and perform a dryer duct cleaning service as required by my HOA. After the service was performed the dryer was no longer functional. They sent a person out to take a look at the dryer and said that they would need to organize with my property management and facilitate a repair by another company as they don't have the ability to repair it. I specifically asked how it would be paid for and they said they were a "reputable company" and since the dryer stopped working right after the service that they would cover it. Today I hear back from my property management they would not cover it. I called over to Ugly Ductling and spoke to a person, who was apparently the same person that came over to look at the unit the day before. He lied to me saying that they would "never say this" and "never say that". Their argument is that this is a normal wear and tear failure, and not related to the service. Now, I can't prove that their service directly caused the failure, and perhaps it is normal wear and tear. That's fine. But I cannot tolerate them lying to my face, and backtracking on what they've previously promised. Apparently you cannot trust anyone anymore and you need to get everything in writing or on recording. read more

Ugly Ductling - Air Duct Cleaning Near Me - Chicago, Illinois