I had to quickly clear furniture out of my Mother's apartment to make space for her to come home on…read moreHospice. I showed up quite flustered, and the staff here were very kind and accommodating. The storage was on the second floor, and we were able to easily use one of their freight elevators to load everything in at once then meet it upstairs to unload into the unit. Thank you to all the staff there.

"Be careful with this place. The first month's rent is cheap, but after 3 months they start…read moreincreasing the price. It feels like a bait to get you in first, then keep raising the rent. I don't recommend renting here--look somewhere else."

Definitely recommend this storage unit! Very friendly staff. The place is very clean and I feel…read moresafe leaving my belongings here.

We started renting a small storage unit (about 10x10) on 7/31/2022 for $289/month. Since then, the…read morerent has skyrocketed: $289 (2022) - $339 (2023) - $404 (2024) - $444 (2025) - $574 (2026) That's nearly a 100% increase in under four years for the same unit, with no upgrades or added value. Each hike came with the same vague, copy-paste explanation about "market conditions" and "facility costs," but nothing actually changed except the price. This predatory pricing strategy clearly relies on the fact that moving a storage unit is costly, time-consuming, and disruptive for customers. If you rent here, assume the initial rate is temporary and expect aggressive annual increases.

So thankful for Nicole! She immediately advises us when our…read morecargo arrives so we can handle fast storage. She is the BEST asset at Arco Storage, So. SF.

Julie greeted me when I got there and offered me a coffee, which I appreciated. She walked me…read morearound and helped me find the exact space I needed without any confusion. She was easy to talk to and made the whole process feel simple and comfortable. I was bringing in a couple of high value items from my business, so security was important to me. Julie took the time to explain how everything is set up and reassured me that the space is as safe as possible. She even showed me the security cameras so I could see for myself, which gave me extra peace of mind. Overall, she was helpful, straightforward, and made me feel confident about leaving my products there.

I had a unit with Pacific Self Storage since 2018 and they were fantastic. A few small rental…read moreincreases over the 7 years I rented from them - but nothing astronomical at all. And I recently had to close out my unit mid-month - and move to another location - and they reimbursed me for the 2 weeks I wouldn't be using the unit. The people in the office are fantastic - this place is a class act and treats their clients with respect and I never had any issue with my unit.

Would be 5 star if open earlier on weekends. I store surfboards there and like to get to the beach…read moreearly on weekends. After 8AM on Saturday and Sunday and I will be waiting a while for a parking space. It would be nice to be able to get to my gear before then.

On March 2024, I rented a 10'x15' space and the initial rent was $272/mo. After 4 months rent was…read moreincreased to $369/mo and then after 9 months they increased my rent to $483. That's 130-135% rate increase, wtf?!! The staff at this location are very nice and responsive although they don't have any control over drastic rent increases by corporate greed. However, they didn't mention to me any of these future, extreme rate increases when I first rented a space. I guess it would turn away customers if they did.

do not rent any of the storage units that have chicken wire as a ceiling cover. your items will be…read morerummaged and stolen by the neighboring units if those units are vacant. i called daly city police and a police report was filed. however, i did not have any insurance allocated to my unit, so when management was contacted, it is what it is. you have zero recourse besides the police report filing. moved out immediately when my items were stolen. again, if you see chicken wiring in the storage unit, specifically in the inside units, don't bother. or risk getting your items stolen.

I've used this Public Storage location in Colma and overall had a solid experience…read more The facility did look clean, organized, and easy to access, which made moving items in and out much easier. They also provide carts, which was a big help. The overall process was straightforward with no confusion--just a place that does what it's supposed to do. A couple things to keep in mind: pricing can increase over time, so it may not stay at the initial rate if you're storing long-term. I also noticed the front desk wasn't always staffed during posted hours, which could be inconvenient if you need assistance. There is a bathroom on site, but it wasn't available for customer use. Overall, it was reliable and served its purpose when I needed it.

Unit broken into and near all possessions stolen; lock replaced with new public storage lock. Told…read moreit happens often. No cameras in any hallway. No help and no recourse. It's unbelievable they can operate this way. Police called and said this is common. Do not work with this company or facility.

Terrible customer service for new customers , so needless to say I'm not coming back here. I…read morecalled in advance yesterday and said I'll be coming by to look at the space. I get here today nobody is here . I call customer service to ask for help the guy was rude and obnoxious and told me either I can pay now or I can go elsewhere . I told him I'd need to see the space first logically.. he just hang up on me . Rude. Welp you lost a potential long term customer

Avoid this location and this company. We arrived on out move-in day with a loaded truck only to…read morefind our assigned space locked. No one on-site to assist. No one reachable on the phone to assist. We took our business elewhere.

Just moved my stuff out after years at Lock It Up. This space was the best, friendly staff (thank…read moreyou Lori), clean facilities and super easy to get in and out of.

The best storage space with the kindest on-site managers who keep the entire compound clean, safe…read moreand secure. I never had to worry about safety day or night because the managers would always come by to make sure I was doing okay while I was sorting through my boxes. Very grateful and highly recommend.