Lady at desk refused to serve me even though I made a reservation through the app? "As long as I'm…read morehere you will not rent this van." umm are you okay

The hours online and on the building show 10am as the open time, but here it is 10:15 and the…read moreclosed sign is still off and multiple people are waiting in this tiny lot. Today is my sisters move date and moving is already stressful in itself, so this is totally unacceptable. After waiting 30 minutes for the U-Haul to open, me and my sister went to another U-Haul that was close by, and they were able to help us and provide good customer service. When I spoke to my sister much later that day, she told me she drove by this U-Haul and they still were not open, I do not recommend this location at all, just horrible.

I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

I found the staff at this U-Stor location very helpful, professional and downright friendly…read more Their buildings are immaculate, stay dry in rain (I checked my unit on a rainy day just to make sure), and the security is very good. Each unit has an alarm that is disabled when you enter and you can't leave until you turn it back on again via a touch pad. Prices were very competitive with the other storage facilities in the neighborhood. Newer too.

Sheryl was super kinda and showed lots of professionalism and information when it came to pricing…read moreunits and what best fit our storage needs

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 13575 Goldmark Dr is no exception. Our Dallas storage facility offers a large selection of unit sizes with convenient options like drive-up access and vehicle storage. Located near Spring Valley Rd and Esperanza Rd, we're trusted by neighbors in Richardson, Buckingham, Melshire Estates, Far North Dallas, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Based on my experience, I would not recommend using this facility. My storage unit A02 was broken…read moreinto TWICE! The first time this happened, nothing was taken but other units were not so lucky. The second time we found out there was a locksmith there and was able to cut the lock on our unit because my key would not work. When he cut the lock is when we found out WE WERE ROBBED....AGAIN! They cleaned me out and was nice enough to put a new lock on there. That was why the key wouldn't work. They took our washer and dryer, this human sized dog bed I had, TV stand and all kinds of other things. We canceled that day March 19, 2026 and come to find out today, it was not canceled. A report about the theft was made and we still have not heard from anyone. Oh yeah, and there was not camera in our hallway to catch anything.

Property Manager, Samanth at the Spring Valley Rd location was so pleasant and professional. I felt…read moreso comfortable from our initial meeting. The property is very neat and clean. I must also say for my needs, the $Price$ is so Right!! (*_*)

I have had a 10 x 10 unit at this facility for a year and a half. I decided to downsize today after…read moreremoving a bunch of items. ANDREW was extremely helpful!!! I was able to get a smaller unit and moved everything into it while I was there. Andrew did a great job helping us and made the transition so simple!!! He was also very polite and explained how everything was going to work in detail. It was a great experience!!!

I've had a unit here for a few months. This facility is…read moredusty. I don't think that they even clean the unit before re-renting them. They raised my rent $30 in one month!! I am paying way more than the rate listed for online!. I would not recommend this place if this is their practice!!.

Great experience. No issues, safe and friendly. Would definitely come back in the futureread more

Very quick response about any question. Helpful and cooperative. Aal are good to accommodate and…read morevery friendly.

Our unit has been broken into 3 times, the third a week before we finished moving everything out…read more Absolutely horrible customer service. They made no effort address the problem, improve security or add cameras . do not rent a unit there!!

A few years ago, when Kiki managed this place, it was immaculate. There was always someone in a…read moregolf cart driving through and checking on things, which was great, but those days are long gone. I don't know what's happened, but CubeSmart on Coit has really gone downhill. I've posted 3 pics of what it's looked like for weeks now (end of April 2024). It's disgusting. There's garbage everywhere. The gate is always open; I don't know if it's broken or what, but I can't remember the last time I saw it locked. There's no one in the office, either. Nevertheless, they've raised the rents (of course). I vacated my unit, and I gave written notice via email but I haven't received a reply, confirming that they're aware of this. I've also made numerous phone calls, but no one has answered the phone, so I've left 3 voicemails stating that I'm moving out, and requesting someone call me back to tell me when someone will be in the office so I can turn in my keys and lock, but so far, none of my calls have been returned. I can no longer recommend this facility to anyone.

Great service and customer care. Clean storage facility…read more Thanks for all your help Dona!! brandie&brandan

The property and storage itself was fine, but I began renting a small unit in June of 2022 for $73…read more Got a latter in the mail this month saying it goes up to $103. Canceled immediately. 100% a bait and switch. I am looking on their website now, and that same size storage unit is being marketed for $44. Clearly there are way too many games with pricing so I would highly advise to stay away and find another local storage if you plan to be there longer than a month or two.

This place has been amazing with the friendliest Manager (Carol) on site who is willing to help and…read moreoffer great customer service! Also, a very clean and safe place for you to store items. The lighting, cameras and security make it safe! Definitely would recommend this place to anyone looking for a storage unit!!!

Sunbelt had great pricing for a climate control unit, is very clean, one story facility that is…read morevery easy to load and unload to your unit. Carol is so helpful, and accommodating. They have locks that come with the unit that are very secure and it saved us from having to go purchase one after a long day of moving! Gates are secure in and out. The facility is great! Carol made leasing it quick and easy! She's a fantastic manager and I appreciate her walking us thru each step. Highly recommend !