This was honestly one of the worst and most unprofessional moving experiences I have ever had. From the moment the movers arrived, the entire experience was frustrating. We were told beforehand that we did not have a large amount of furniture and were assured that the move would be straightforward. Instead, the move took an excessive amount of time, and the movers appeared completely unprepared for the job.
They arrived without a dolly and without the tools needed for furniture that we had already discussed would need to be taken apart and reassembled. They ended up taking apart beds and other furniture, only to leave them unfinished at our new home because they could not locate all of the necessary pieces. They eventually told us they were not working for free and did not have any more time, despite the fact that we had already paid $1,650 for the service.
Our furniture was also damaged during the move, including the handle being broken off of our Broyhill six-drawer dresser. We were left with damaged furniture and furniture that had been taken apart but was not properly put back together.
The professionalism was also extremely disappointing. The movers arrived in pajamas and appeared poorly prepared and unprofessional. There was also a strong odor that made it seem as though basic personal hygiene had been neglected. I understand that moving is physical work, but the overall presentation and professionalism were far below what we expected from a company we were paying this much money to provide a professional service.
To make matters worse, when we attempted to contact management to discuss the problems with the move and find a resolution, we were hung up on. That was extremely frustrating and showed us how little they seemed to care about addressing our concerns after receiving payment.
We were originally quoted approximately $1,000 over the phone but ultimately paid $1,650. After paying significantly more than the original quote, we were left with damaged furniture, unfinished work, and a terrible customer-service experience.
I would strongly recommend thinking twice before hiring this company. Make sure you get the price, services included, and expectations in writing, and thoroughly document the condition of your furniture before and after the move. read more