I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

I had to pop in really quickly while out running errands, and only a hardware store would do. I…read moreneeded garbage bags, and the last time I grabbed them from the grocery store, I got the wrong size, and they wouldn't stretch over the mouth of the big garbage can I had. Indeed, it was square peg into round hole territory. So even though they surely have the right size at a grocery store, and even though there is a grocery store in this same strip mall development, I popped in to Ace. It's a smaller store, but still has all of the home basics for hardware. I prefer these place much more over massive warehouse big boxes, but the truth of the matter is that the big boxes have much more room for all kinds of items that Ace just can't carry. But garbage bags, they've got. Basic tools, paint, hardware, fasteners, garden supplies -- it's all here. I forget how country Ace can be as well; you can get a Red Ryder pellet gun at this spot. It's like hardware store meets farm & tack. A throwback to old school Provo. This development is always a bustlin' with some restaurants, grocery and hardware. That makes it super convenient, but also super busy. That's good news for Ace. I hope they're around for a while.

Stopped in for some swamp cooler line accessories staff very friendly and helpful atmosphere very…read moreinviting well organized store very clean awesome experience will definitely be returning

It's so easy it is to pop in and out of this Ace Hardware, it's never crowded, and the location is…read morevery convenient. They also have an impressive selection of screws and bolts, which makes it a perfect one-stop shop for my projects.

I genuinely wish I could give this place zero stars. I placed an online order for pickup...simple,…read morestraightforward...and somehow my items "disappeared" between confirmation and arrival. No explanation, no accountability, just a shrug and a waste of my time. The store feels disorganized to the point of being careless. The security setup is... let's just say not confidence‑inspiring. When a business can't keep track of paid orders, it's hard to trust anything else about how they operate. Overall, the experience felt sloppy and unprofessional. Save yourself the headache and go literally anywhere else.

Ordered 3 Pokemon tins and was charged and sent order confirmation. I drove 45 minutes to Gordon's…read moreand when I asked for my order everyone acted confused and sketch and said "we saw them back here this am but kids come in here and steal things all the time" Long story short I was given a run around after run around from multiple employees and told "we're reviewing the cameras but the shovels hanging from the ceiling block cameras for the pick up area and we can't see because of that." Simply what happened was an employee took my tins and acted as if they were stolen. I don't think it's profitable for a store to know that "crazy teenagers" are pillaging the store for Pokemons and they just continue to allow that behavior and tell there paying customers. What a joke.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

It's really nice to look up on their app before coming. It's just hard if you go to where it says…read moreit is and they haven't updated the new location. But you can usually ask someone. The store is clean and helpful employees! We come here often!!

They have not done anything to make sure their pants are watered correctly so their plants looking…read moresuper bad because they top water. The prices of the plants are terrible as well especially with the conditions of their plants. The service is terrible every time I go it seems like the employees avoid the customers . The pricing at Lowe's is a bit extra. Lowe's quality is a bit higher than Walmart and target but that doesn't mean much. I recommend going to Home Depot which I have positive experience with customer service, better plants and conditions and the prices are so much better.

I only go to Home Depot for the plants. The plants at Home Depot are far better then lowes. What I…read morelove about the plants here is they have more mature plants. So when you see the dahlias here they are massive. which you don't see a lot. they have lots to pick from. But the bad part of shopping for plants at Home Depot or lowes they never water their plants correctly so the plants always have black scorch marks and the leaves are browning and dry while being green as well. So the best time to buy is when the plants are fresh off the truck and haven't got watered yet haha. But if you want massive dahlias for a good price this is the place.

They never give you the warranty for any tools. I've tried multiple time with different tools which…read moreall have a warranty. Not once has Home Depot replaced my tools. If you're hard on your tools look anywhere else for them because Home Depot will not work with you.

These people are clueless. Drove all the way down here to pick up two items. A generator, and a…read moretool box. Well over $1,000 in purchases. I called ahead to verify my products were there, and was told to just head down and pick them up. Went to take the tags for my products up to be scanned. Nothing is correct, tags don't pull up my product, that they aren't in stock (showed them website that says otherwise) Incorrect product advertising, to top it all off, I was asked to sit in the parking lot for 2 hours while they unload a truck. They wouldn't even take my number down to give me a ring when they found my products. I have never been so poorly served at an establishment. Gave up on them, went to Home Depot.

Armando Serrano, GREAT ,EFFECTIVE and goes beyond the call of duty…read more Armando is very knowledgeable and easy to approach. The PRICES are the BOMB!!!! Parking area was nice! everyone wore mask, very professional!! Will be going back for MORE!!