I booked the hotel based on beautiful pictures and some nice reviews. However, my experience became an awful one. Let me pin point the "highlights" about the real experience: 1. Don't deceive by the beautiful pictures on the website. When we opened the room, I was happy because the decor looks as nice as the picture shows. Then, I found the trash can wasn't even empty. Inside had some food previous customer threw. We didn't complained about it, I just simply tied it up and changed the trash can. Later it's the time to go to bed, I felt I wasn't sure if they really changed the bed sheets. When I brought my parents to the swimming pool, the water was cloudy blue with a lot of bobbles on the surface. Of course, we didn't use it.
2. They did provide the breakfast. However, when you checked in, they will not tell you automatically. You have to ask them. On the book sites, they'll not mark they provide any breakfast. If you ask, then you'll get it. In the morning, you have to walk to the counter and tell them which one you'd like to have. The sausage biscuit or bacon biscuit. It looks like a cafeteria counter, you need to pay in order to get your food which will turn away people who didn't know about it. The food was salty.
3. The high point is the very bad customer service. If there is no issue, you are lucky! If there is an issue happened, then you'll feel you are in the hell. Let me tell the true experience. My father put his wallet under the pillow the night. The second day we checked out from the motel, he forgot about it. Until afternoon we were in Yellowstone National park, he remembered it. We called the motel and was told to call back the second day morning since housekeepers left already. Then we called the second day. The lady answered us asked what happened, then we were put in hold for a few minutes. Then she told us that housekeeper didn't see any wallet in my room. I told her that we were 100% sure that wallet was under the pillow if the housekeeper was cleaning the bed, should be able to see it unless this person wasn't honest about it. The lady answered us rudely that "housekeeper told what it is. If the housekeeper said not see anything, that means you didn't lose your wallet here, you lost somewhere else. If you lost, then you lost!" Then she just simply hang up on me. Anyway, we didn't expect we would get our money back since it was money. However, it showed me how the staffs were handling any issues.
In a word, I learned my lesson. Before when I booked hotels, I love to see the pictures and nice reviews and overlook the bad reviews since I only think that is only some situations. Now after this happened, I really go back to see the reviews. On book.com; TripAdvisor and so and so. I really read them and people complained about customer services, cleanliness and stolen jewelry. Now I know why. Sorry had to write this long, but hope this review could help. I will definitely not recommend this motel to anybody. Maybe things could not happen to everybody, but when it happens, good lucky!
Wrote at May, 2019 read more