Definitley one of our favorite hotels ever…read more
First impression was very warm and inviting, the lobby is beautiful and the staff is ultra professional. Unfortuntely, we were not pleased with the room they gave us (right next to the noisy front desk, view of the parking lot), so I requested something better (it was our 30th anniversary, after all) and they obliged, which went a long way with us. And everything was a huge thumbs up from that point on!
The room itself spoke strongly to our aesthetics - dark wood, cozy, cabin-like feel, but with all the amenities of an upscale apartment, including a comfortable bed with cushioned headboard, well-stocked kitchen, full-size refrigerator, pod coffee machine, WiFi, two large screen TVs. And we had a great view off the patio/deck.
There was no run-down furniture or bad carpet or imperfections in the wood or curtains. Everything was pristine clean, including the outdoor chairs and table. And everything worked perfectly and intuitively - lights, plugs, fireplace, shower (with great water pressure!), stove, small kitchen appliances, and a refrigerator that was super cold when we arrived. It might seem like these are all obvious things. But we have stayed in so many hotels, some quite expensive, that had all sorts of little things that didn't work right, were dirty or worn, or were difficult to figure out. Those little annoyances added up to big disappointments. The fact that everything was functional, clean, and easy here was a fantastic relief.
Side note on the room: our one complaint was the pillows. Standard "bulk buy" flat flat flat hotel pillows. This is such a ubiquitous thing (the one and only exception I've ever experienced in the US was the Lotte Towers in NYC) that I can't really let it affect my review, but I did find it a little disappointing that they don't spring for better pillows.
Service was wonderful. They sent up sweets and drinks on two different nights, as anniversary gifts. The doorman happily brought up our load of luggage, with door to door service. Front desk was always helpful and friendly - the with directions and recommendations and they sent up slippers since we forgot to bring any kind of slip ons to go to the pool. In the lobby, coffee is available in the mornings, fruit and water in the afternoons, and dessert every night from 7:30 to 9:30.
We spent one late afternoon at the indoor pool and jacuzzi at the spa, and then made our way up to the 4th floor hot tub with mountain views. So beautiful and relaxing.
We also visited Spur, which we did not enjoy, but I reviewed them separately and do not feel that should carry over into the hotel review.
No question we will come back here when we visit the Tetons again!