The Cloudveil, Autograph Collection
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The design of this hotel is stunning. I came during christmas time and loved every single room and detail. it felt clean and cozy. The staff were all very pleasant
I love this place and can't wait to come back. Everything was amazing. The bed is super comfortable the shower is luxurious and the snacks near the elevator are delicious.the room came with a daily event and fancy local toiletries. There is a nespresso machine in the room but they also have snake river roasters coffee in the lobby from 5-9. The hot tub outside is the perfect temperature even on a freezing cold night. If you need anything just ask and the front desk can help.
After 3 nights of staying at a cabin at the Yellowstone Hotel, we had a much needed stay at a proper hotel stay at The Cloudveil. The lobby was inviting. Our room was spacious and very well appointed with a modern ski lodge decor. Much attention was paid to the finishing details including leather-wrapped trimmings to the furniture and fixtures. The bathroom is very laid out with a 2-person shower stall and a separate toilet room. We are most impressed with the little things like complimentary water bottles. Each floor has a refueling station with water, tea and snack bars. Loved our stay at the hotel.
Another great experience at an Autograph Collection. While planning our Wyoming trip, there were a few hotel choices for us. We decided on cloud veil because of its location and let's just say best choice ever! Each floor has a snack bar - chips, trail mix, goldfish mix, hot chocolate mix, tea, water stations and La croix. Amazing. They also provide water bottles that became very useful during our hike days!! Service was great. Room was cozy, great bed, large bathroom with lots of vanity space (hard to come by) and the in room fireplace is amazing! Don't look any further, stay at cloud veil!
The Cloudveil is conveniently located downtown near all the shops, restaurants, as well as nearby tourist attractions. Rooms are modern / clean and the free water bottles and snacks near all the elevators are a nice touch!
Dog friendly hotel rooftop bar. Great atmosphere great food. Server recommended the food and we love it!
For the most part I really liked this hotel. The location is great and as other reviewers have mentioned, it has a Cowboy Chic style to it. It's definitely the most modern option in the area. They had really nice touches like a hot tea station and complimentary snacks and La Croix sparkling water. The lobby was quite bustling and they put on fun events and pop-up shops. And they have a real wood burning fireplace! Valet was always ready to get our car and house keeping was fairly good. They forgot to give us new water glasses and coffee mugs one day and I had to call down for them though. Something that really made the stay not perfect was their AC system. The air would blow super cold in the middle of winter and there was no way to turn it off from the room. Each of the four nights we stayed I had to call down to the front desk and ask them to turn it off manually from their control system. We finally just started using the small opening in the window to cool off the room because it was such a hassle to turn off the AC. The fireplace was a really nice touch, but it didn't have a thermostat, so it would make the room super hot, hence needing the AC or an open window in the middle of winter. But the fireplace was an amazing touch to the room. Made it super cozy! We ate one night at The Bistro to dry hamburgers with hard fires and a burnt bun. But the room service bacon and eggs were good. The Bistro's chocolate croissant was hard and stale one morning and fresh and soft another. There was also no coffee service in the lobby. We were told upon check-in they would have coffee until 7am. But there was none. The guy at the front desk was nice enough to go get me a cup at 6 AM. But I usually drink more than one cup and just wanted a coffee station. The Bistro didn't open until 7 AM, so my options were slim and the Nespresso machine in the room was so incredibly loud, I couldn't use it without waking my boyfriend who sleeps in later than me. I loved the modern bathroom and large shower with amazingly powerful shower head. The toiletries offered also smelt great! They also made my hair look good! However, the outlets all went out in the bathroom and despite asking the hotel to fix it, they never did. So I had to blow-dry my hair with an outlet by the fireplace. The bed was super comfortable, as Marriott brand hotels often are. And they had feather pillows upon request that were equally as comfortable. I'd say overall this hotel pulled at my heartstrings a bit. At times I loved it and at times I was frustrated with it. But I do think it is the most modern option in the area and the staff is super friendly. I would recommend springing for a room above just the basic. We did the least expensive option and the view outside the room was of the alley and construction of another building. Not the prettiest sight for a snowy morning in Jackson Hole! But the room itself was modern like the rest of the hotel and I loved the Cowboy Chic style!
Hands down the nicest and hippest hotel in Jackson. The aesthetic of this property is dreamy. Think chic cowboy. Location: The Cloudveil is right off the main square. This is the place you want to be in Jackson and is in the centre of it all. Employees: Very kind, sure there are a few hiccups, but the property has only been open for four weeks. I encountered nothing but gracious above and beyond service standards Rooms and common areas: I have to admit I love those chic hotels with a modern feel. The Cloudveil delivers in a different way you probably haven't seen before. There is clearly a Wyoming, cowboy vibe, but it's modern and fresh. I had a one bedroom suite and let me tell you. You'll be giddy when you walk into the room and I've stayed at alot of hotels. The tub, amazing, the shower amazing, the bed, an engulfing cloud.... too many highlights to mention. Wonderful expresso machine for your morning coffee... and a refrigerator drawer... to store your snacks. I will tell you we did have to wait about an hour for our room (we arrived about 3:00 PM.) but listen, when you're at a place like this... go and sit at the bar, have an appetizer and enjoy. The staff was kind enough to buy us a really lovely cocktail and took our numbers and texted when our rooms were ready. Bonus: As you get off the elevator they have a little station with chilled La Croix and snacks like granola bars. These are touches that distinguish a 5 star and a 5 star PLUS property. Cloudveil, You've spoiled me and when I have to stay ANYWHERE else, I am already prepared to be disappointed.
1 month ago
So I didn't stay in this hotel but: I came here for dinner hoping to check out the rooftop bar and ended up having dinner downstairs/going through the lobby. Turns out the rooftop hotel bar ("The Cloudveil") is only opened during the peak summer months, and I came late May 2026 and was informed that unfortunately they weren't opened yet. The hotel isn't very tall but none of the buildings around Jackson square are, so I'm sure from the rooftop bar you'd get a gorgeous view over the square! That said - the hotel lobby is lovely and the staff are friendly and helpful. The lobby bathrooms are immaculate. If you eat at the attached restaurant on the ground level (adjacent to the lobby), it's a wonderful experience. Overall, I don't know how the rooms are in this hotel, but all the other features (restaurant, location, theoretical rooftop bar that wasn't open yet) are all excellent. I'd come back just to eat at the bistro alone, so it's certainly a place I'd consider staying . read more
3 months ago
Held our post-wedding reception dinner here and we couldn't have been happier!! Seriously, it was PERFECT. From start to finish, Jen helped me coordinate an evening that was tailored exactly to our own personal requests and the venue/layout/food couldn't have been better in my dreams. While on-site, Carlos was the absolute best to work with as well. He was so professional and friendly to our guests and the whole evening went on seamlessly. We cannot thank your team enough for their exceptional level of service and are only sad that it's over! Next time we are in town we will absolutely be stopping by to pay everyone a visit. read more
4 months ago
Really loved my stay at The Cloudveil in Jackson. The hotel feels genuinely luxurious and the location is perfect for walking around town. The service stood out right away, especially how pet friendly they were. They brought my dog a bed and water bowl for the room which was such a thoughtful touch and made the stay feel even more welcoming. The rooms were beautiful, the atmosphere was cozy and upscale, and the hot tub was honestly one of the highlights after a long day out. Definitely one of those hotels that makes the whole trip feel elevated. read more
10 months ago
I love this place and can't wait to come back. Everything was amazing. The bed is super comfortable the shower is luxurious and the snacks near the elevator are delicious.the room came with a daily event and fancy local toiletries. There is a nespresso machine in the room but they also have snake river roasters coffee in the lobby from 5-9. The hot tub outside is the perfect temperature even on a freezing cold night. If you need anything just ask and the front desk can help. read more
1 month ago
2 months ago
6 months ago
After 3 nights of staying at a cabin at the Yellowstone Hotel, we had a much needed stay at a proper hotel stay at The Cloudveil. The lobby was inviting. Our room was spacious and very well appointed with a modern ski lodge decor. Much attention was paid to the finishing details including leather-wrapped trimmings to the furniture and fixtures. The bathroom is very laid out with a 2-person shower stall and a separate toilet room. We are most impressed with the little things like complimentary water bottles. Each floor has a refueling station with water, tea and snack bars. Loved our stay at the hotel. read more
Another great experience at an Autograph Collection. While planning our Wyoming trip, there were a few hotel choices for us. We decided on cloud veil because of its location and let's just say best choice ever! Each floor has a snack bar - chips, trail mix, goldfish mix, hot chocolate mix, tea, water stations and La croix. Amazing. They also provide water bottles that became very useful during our hike days!! Service was great. Room was cozy, great bed, large bathroom with lots of vanity space (hard to come by) and the in room fireplace is amazing! Don't look any further, stay at cloud veil! read more
1 year ago
1 year ago
3 years ago
The Cloudveil is conveniently located downtown near all the shops, restaurants, as well as nearby tourist attractions. Rooms are modern / clean and the free water bottles and snacks near all the elevators are a nice touch! read more
2 years ago
Dog friendly hotel rooftop bar. Great atmosphere great food. Server recommended the food and we love it! read more
3 years ago
2 years ago
For the most part I really liked this hotel. The location is great and as other reviewers have mentioned, it has a Cowboy Chic style to it. It's definitely the most modern option in the area. They had really nice touches like a hot tea station and complimentary snacks and La Croix sparkling water. The lobby was quite bustling and they put on fun events and pop-up shops. And they have a real wood burning fireplace! Valet was always ready to get our car and house keeping was fairly good. They forgot to give us new water glasses and coffee mugs one day and I had to call down for them though. Something that really made the stay not perfect was their AC system. The air would blow super cold in the middle of winter and there was no way to turn it off from the room. Each of the four nights we stayed I had to call down to the front desk and ask them to turn it off manually from their control system. We finally just started using the small opening in the window to cool off the room because it was such a hassle to turn off the AC. The fireplace was a really nice touch, but it didn't have a thermostat, so it would make the room super hot, hence needing the AC or an open window in the middle of winter. But the fireplace was an amazing touch to the room. Made it super cozy! We ate one night at The Bistro to dry hamburgers with hard fires and a burnt bun. But the room service bacon and eggs were good. The Bistro's chocolate croissant was hard and stale one morning and fresh and soft another. There was also no coffee service in the lobby. We were told upon check-in they would have coffee until 7am. But there was none. The guy at the front desk was nice enough to go get me a cup at 6 AM. But I usually drink more than one cup and just wanted a coffee station. The Bistro didn't open until 7 AM, so my options were slim and the Nespresso machine in the room was so incredibly loud, I couldn't use it without waking my boyfriend who sleeps in later than me. I loved the modern bathroom and large shower with amazingly powerful shower head. The toiletries offered also smelt great! They also made my hair look good! However, the outlets all went out in the bathroom and despite asking the hotel to fix it, they never did. So I had to blow-dry my hair with an outlet by the fireplace. The bed was super comfortable, as Marriott brand hotels often are. And they had feather pillows upon request that were equally as comfortable. I'd say overall this hotel pulled at my heartstrings a bit. At times I loved it and at times I was frustrated with it. But I do think it is the most modern option in the area and the staff is super friendly. I would recommend springing for a room above just the basic. We did the least expensive option and the view outside the room was of the alley and construction of another building. Not the prettiest sight for a snowy morning in Jackson Hole! But the room itself was modern like the rest of the hotel and I loved the Cowboy Chic style! read more
1 year ago
Hands down the nicest and hippest hotel in Jackson. The aesthetic of this property is dreamy. Think chic cowboy. Location: The Cloudveil is right off the main square. This is the place you want to be in Jackson and is in the centre of it all. Employees: Very kind, sure there are a few hiccups, but the property has only been open for four weeks. I encountered nothing but gracious above and beyond service standards Rooms and common areas: I have to admit I love those chic hotels with a modern feel. The Cloudveil delivers in a different way you probably haven't seen before. There is clearly a Wyoming, cowboy vibe, but it's modern and fresh. I had a one bedroom suite and let me tell you. You'll be giddy when you walk into the room and I've stayed at alot of hotels. The tub, amazing, the shower amazing, the bed, an engulfing cloud.... too many highlights to mention. Wonderful expresso machine for your morning coffee... and a refrigerator drawer... to store your snacks. I will tell you we did have to wait about an hour for our room (we arrived about 3:00 PM.) but listen, when you're at a place like this... go and sit at the bar, have an appetizer and enjoy. The staff was kind enough to buy us a really lovely cocktail and took our numbers and texted when our rooms were ready. Bonus: As you get off the elevator they have a little station with chilled La Croix and snacks like granola bars. These are touches that distinguish a 5 star and a 5 star PLUS property. Cloudveil, You've spoiled me and when I have to stay ANYWHERE else, I am already prepared to be disappointed. read more
2 years ago
4 years ago
Stayed here in December of 2022. This hotel is right where you want to be when you go to Jackson Hole - Wyoming. It is right there!! Right walking distance to the small little town! I had one of their best hotel rooms. It came with a balcony, big screen tvs, in room fireplace. There is a good restaurant in the Lobby and if you need to go anywhere beyond walking distance they have a free shuttle service- just tip the driver! What they do need is a Coffee station in the lobby. I'd stay here again. read more
5 years ago
Rooms aren't huge but I love all the western cowboy touches. Fridge drawer is keeping our beverages cold. Had to ask to change rooms due to noise and the gentleman at the front desk was very apologetic about the issue with our first room (115) which back up to the lobby bathrooms. Unfortunately if you're in that room you'll hear toilets flushing constantly. We were moved to the third floor at the fat end of the hall and it's much quieter. They even sent up a bottle of wine as a gift YIR the inconvenience. Staff here is truly amazing. read more
5 years ago
Staff could care less about guest satisfaction. Workers started drilling outside our room at 10 and didn't stop until 5:45 pm. This made it impossible for our daughter to nap in the afternoon. When we talked to the manager he tried to say it wasn't their property. The workers were standing on our balcony and it was clearly the property. The only open room they had was the one next to us which they obviously left empty because of the construction. Totally understand a new hotel and finishing things, but the "I don't care" attitude is unacceptable. read more
5 years ago
One of the best experiences we have had. I'm a platinum elite member and travel a lot. This was a top 5 experience for myself and family. I loved the decor, western chic is what my wife called it. We like to venture out but ended up coming back early to use the pool and amenities after dinner. We had breakfast and lunch at the bistro and would highly recommend checking it out. Overall I am very particular about cleanliness and service and this hit the top mark! Only negative we wanted to stay a second night and it was booked so had to go to another hotel. read more
3 years ago
3 years ago
4 years ago
A MUST READ: I'm here--now.. this is a live review. 1st NOTE: I want NO money, NO refund or NO adjustment or NO reply from management.. 2nd NOTE: I prepaid 500 a night in advance of getting here--I can afford it and the price is of no object to me what so ever. 3rd NOTE: I know Jackson like the back of my hand and understand the lay of the town and how Jackson is and how it operates. I'm not a novice to Jackson or Wyoming and certainly not to the company that owns the Hotel, as I have stayed in their properties in many places--but this is the first time to the "Autograph" collection. The place looks very nice--sort of upscale in the center of Jackson--there's a nice Bistro and upscale bar and a lobby that's pretty appealing. Everyone is nice.. After that it goes straight into the ditch.. you are told right up front by Valet that if you park "anywhere on the entire street" that runs parallel to the Hotel, that you will ticketed and towed and you are reminded again inside at check in--but you CAN pay a valet charge to park your car, OR you can go 2 blocks away to public parking, OR you can go to another lot they own 2 streets away.. OK.. that's the 1st rub--so I go to the OTHER side of the street and park and the Valet says you're good there--so, in other words it's a "hustle" to get more money through parking--alright, i'm still in a good mood even though it's a total hustle--and at 500/night they should valet it for free and kiss your ahz while doing it. NEXT: If you want water or amenities you have to go OUTSIDE of your room to the elevator area to get water (there's not even "1" bottle in your room) that pure bullsh_t and a cost cutting measure some bean counting accountant came up with during design--PERIOD. Who wants to either load up on the way TO your room after a long drive, OR go back after settling into your room to a public area to get water or refreshments--are you kidding me?? PUT WATER in the room. NEXT: I go to the heating and air conditioning system after a walk around downtown Jackson with my WIfe (it was sunny and hot today) and I turned on the AC, as the room temp was 76 degrees inside my room--the air didn't come on.. I thought, it may take a minute--I go back later and it's not on--so I cycled it through "off, heat and ac"--no change--NOTHING.. So, I call the front desk and tell them the AC doesn't work--the Lady on the desk gives me a scripted answer, that ALL the rooms are on the SAME system and cannot be changed individually and that they would have to send up a tech to "change the AC system" to turn it on.. In other words it is NOT broken but DESIGNED to not be adjustable.. I thought WTF??!! I said "do whatever you have to do, I want AC".. About 30 minutes later, "knock knock knock".. A tech with a ladder is standing at the door--a NICE guy--and we talk for a moment and he explains again that the entire system is symbiotic and NOT individualized to each room--I said "what?" You mean to tell me that I have to call you guys to turn on the AC??" He said Yes sir.. (again he is VERY NICE) I tell him straight up--"your not the problem, your nice--but the notion that I would have to call to gain permission to turn on my AC is ridiculous".. He tries to explain it away but I tell him I want AC.. He says ok and has to bring the ladder into the bathroom and through a trap door he changes the flow and "allows" AC to come on in my room.. I thought, ARE YOU KIDDING?? As he finishes, I asked him "So, if later on tonight I want heat, do I have call you back here up to turn on the heat? and he said YES... I thought to myself, WTF??!! ARE YOU KIDDING ME?? A 500/night hotel has to GIVE ME PERMISSION AND COME MANUALLY CHANGE the desired room settings?? This is an OUTRAGE and yet another bean counter stupid F'ing accountant decision, made long ago during DESIGN of the Hotel. I can stay in a 2 star Holiday Inn where I can change my room temp AT WILL, anytime I want to and I do NOT have to gain permission, OR worse yet, get an interruption INSIDE MY ROOM by having a tech come up INTO MY ROOM, to turn on the AC/Heat flow-who the hell is making decisions during design? What committee approved such a STUPID, idiotic cost cutting design?? There is NO good reason for it--period. Who am I to challenge or question their reason..? I'll tell you who I am--I am a Fortune 100 C Suite Exec who spends money and travels.. I am an Exec who WOULD FIRE unceremoniously, ALL parties involved with such a LUDICROUS design and "cost cutting" agenda--fire ALL of them--I don't care if it goes to the TOP of the Company--BLOW OUT all people would agree to treating Customers like this--quickly. I have managed huge retail platforms ALL over America and I've seen these types of cost cutting measures discussed in Board meetings and anyone who does this, should be FIRED TOP DOWN post haste. read more
2 years ago
5 years ago
This is an amazing place the design is so unique, we loved every detail including the buffalo and elk walking down at the end of the hall. One of our favorite hotels. read more
4 years ago
Not 100 percent perfect but close. Lovely upscale King room with a much used gas fireplace which warmed the cool October stay without the need to put on HVAC. We had a balcony with a view of rooftops and a mountain in distance. It was lovely to crack the sliding door for a bit of fresh air and listen to the whistling wind a couple of nights. Hotel is located in the thick of town with a coffee and ice cream shop a few steps away as well as many fantastic restaurants ($$$$) and retail shops. Everyone is so cordial here. If I were to improve the room, I'd have had heated bathroom floors and better lighting in the bathroom. Rain head shower had great water pressure!! Speaking of, the local tap water is divine! Bring your skin moisturizer! Great coffee maker and spacious refrigerator drawer as well as 4 diff trail mixes and seltzer water provided on each level. Shout out to the Concierge VICTORIA for her friendliness, knowledge and helpfulness. The Valet staff were friendly and held the doors or helped us get gear out of car every day. Fitness gym has weights, cardio including peloton bikes and a lulu lemon mirror. Beautiful courtyard area with good looking pool and large hot tub. Robes and slippers in room. We will be back. read more
4 years ago
This hotel deserves much higher rating than five stars. I have stayed at a number of luxury hotels in Jackson and around the world but this hotel leaves the others in the dust. Rooms are beautiful and clean. At the end of every hallway are life size video images of Jackson wildlife. Every floor has a snack bar station with fresh hot and cold water to make tea beverages. The decor throughout the hotel is beautiful. As you walk down the hallways you fell the outdoors from aspen trunks to tree bark laser cut to frame the doors. The rooms and hallways are so clean and fresh you could eat off the carpets. Somehow they have managed to maintain a full house keeping staff to keep this hotel in immaculately clean shape. Your going to need reservations to eat at the restaurant. We had diner and breakfast and the food and service was five stars! It's location of this hotel is perfectly located on the corner of Jackson Square and from the roof top bar you can watch the famous Jackson Hole cowboy shoot out from the roof top every day at 6pm! The roof top is designed for events with heated floors and moveable canopy. Drinks are good and strong to where you need the elevator vs stairs on the ride down. Parking is in the back of the hotel and offers great valet service. This will forever be out hotel when we visit family in Jackson. Well done Marriott! read more
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