Interesting reviews, but I feel misled, although I didn't read Cherish's review--darn. The writers of 5-star reviews did not stay in Room 16. Turned out to be 20 minutes from the freeway, which I didn't read anywhere, so if you are on an I-5 road trip, beware. I asked the girl on the phone if there was internet, a microwave and a refrigerator. Yes, yes, yes. First, the key card didn't work so I walked back to the lobby and got another, which also didn't work at first but after some jiggling, I realized the door just doesn't work properly. I got it closed and latched once but then after trying several times again, and calling on the phone, I discovered that you have to LIFT the door while closing it because the latch doesn't line up with the strike plate properly. The microwave is dirty; I imagine the housekeepers forget to look inside. The smoke detector has been removed from the wall -- probably by a guest who was awakened with beeping in the middle of the night (it always happens in the middle of the night). One of the questions was if it is a secure place because my car is well packed. She said, "Oh yes, we have security cameras all around the perimeter." Then, when I got here, I asked if there was someone in the office 24 hours a day. No, it's unmanned for some hours. so there's no one to watch the security cameras. The girl assured me that if my car was broken into, the cameras would show the police who did it!! LOL. After getting all settled in, I realized there is no password noted anywhere in the room. No "house manual" of any kind. So I called the office and the gal gave it to me. Then I called back because it doesn't work and she said, "the signal must not reach that end of the complex." Then I discovered the bedside lamp doesn't work. The phone in the room looks like it's from the 70's and hasn't been cleaned since then, and it also doesn't work. I had to keep calling the front desk from my cell phone. Too tired to change rooms. Is that all? Well, there's no coffee maker. There is a microwave but no complimentary coffee, no mug, no glass. There is no lotion, no facial tissue and a small bit of tp left on the roll, so I better stop drinking water for the night (from my own bottle). There is no blanket, just a lightweight bedspread over sheets, so I guess this is a Bring-Your-Own kind of place. It is a pretty depressing room and perhaps the worst I've ever rented, even for the low price.
I called about the toilet paper and the next gal offered to give me some if I walked over in my bahtrobe (or changed my clothes again), to get some. And I could have my money back if I wanted to leave right now. Since she just came on duty, I told her about all the deficiencies but all I asked for was TP. There is one person on duty so no service at all. And just so you know, while it is miles from the freeway, it is located on a noisy highway.
If I could give zero stars, I would. read more
