1 star
Really…read moredisappointing experience at this Love's.
My wife and I stopped here to get gas, food, and use the showers, and the experience was frustrating from start to finish. The employee, Jenny, was extremely rude to my wife when she was simply asking for an extra towel. We had to ask around five times before getting one.
The shower was also in terrible condition. There was a dirty towel left inside, hair in the drain, mucus in the sink, and no toilet paper. For a place that charges people to use the showers, this is completely unacceptable.
We asked to speak with a manager, but were told there was no manager available, leaving us with no real way to address the situation in person. On top of that, there was no one at the front counter for a while, and it took an unnecessarily long time just to get a ticket for the shower.
Overall, the customer service was poor, the shower was dirty, and the whole experience was extremely frustrating. I hope management actually addresses these issues because customers should not have to repeatedly ask for basic necessities or pay to use an unclean shower.
Honestly felt like we were being judge!! because of my wife and i being women. Never in my lifetime have i've expected customer service in such a judgement way. we 100% taking this too corporate. Very disappointed...