Moka Movers, a contracted company used by City Moving, delivered our household items when we moved to Hawai'i, and picked up our household items for shipping when we moved backed to the mainland. When Moka Movers delivered our items to our house when we got to Hawai'i, the Captain of the team of movers was immediately rude, disrespectful, and short, with a nasty attitude. When my husband addressed him, it almost got physical. We refused delivery and I called the company and reported the incident. Mr. John contacted me, we talked and he sent out another crew. The second crew was the complete opposite. While they were delivering our items, Mr. John showed up. He had a discussion with both, me and my husband and overall made things right. In June 2023 when we decided to move back to the mainland, we used Moka Movers. This time the team that was sent were respectful and got right down to business. When they had almost everything packed, my husband said, "Don't forget my weed eater and blower." The Captain of the moving team said that "I got it." This young man wrapped each item (the weed eater and blower) with care and placed them on the truck. We signed off on the paperwork that was available on the iPad, and they left. Keep in mind that this company is contracted through/by City Moving. Once our household items made it to the destination and we did our inventory, looking for damage and assuring that all our items were delivered, we noticed that the weed eater and blower weren't delivered. We've been trying to speak with someone in management from that company and no one will return our calls. We contacted an Attorney to see what legal grounds we have to stand on and were told to write a demand letter for payment of those items...if they do not respond, e can take them to small claims court. We've done that, and we are headed to small claims court. We will not use this company, nor will we use City Moving again. City Moving will be a whole different review! read more