If I could give this place a 1 star I would. I brought in my iPhone XS for a screen replacement. It was cracked and partially black out. It was mention that they will test that all feature was working before replacing. When I received my phone, I noticed that my Face ID was no longer working. When I mention it to them they told me to bring it in and they will see what they can do but according to them it "wasn't" working before the replacement. Which was not mention to me but I know for a fact it was working before even when the screen was cracked. My touch screen was still working with a partially black out screen. There was a few way I could have proved to them that my Face ID still worked with my black out screen, including using Apple Pay or simply unlocking my phone with Face ID. But this was not brought to my attention. Fast forward, instead of owning up to their mistake, all they offer is to put my old screen back on and refund me. Which make zero sense because my Face ID havealready been destroy by them. After the incident, I did some digging into their reviews and the same thing had happen to someone just a month ago! read more

Went in with my destroyed ipad. Customer service was great .... but it would mean nothing if my ipad was fixed right. It was perfect especially since not only it was cracked but the frame was bent. They were able to give it back in great condition. Would go again if I had too. read more

Prompt friendly service! I needed a quick Turnaround and they were excellent. TJ was reassuring and delivered my horribly cracked phone back to me looking like new in record time. read more

I needed a battery replacement for a 4 year-old smartphone and came across Jet City via Yelp. It was incredibly easy to schedule an appointment online and describe the service needed. They were upfront about the cost (~$66 including tax), which was extremely reasonable considering I wouldn't able to do it myself. I submitted a request in a late evening and Jet City confirmed my appointment the very next morning. I came by in the afternoon. The shop was cute and conveniently located in the loop. The staff were friendly and knowledgeable. They only needed ~45 minutes for the repair. I hung out next door at the Wells Street Market food hall. Before I knew it the repair was done. The replacement battery has been functioning well so far. 5-stars for convenience, efficiency, service, and cost. read more

My iPhone XS Max took an unfortunate dive into a pool over the 4th of July holiday and water got inside my camera lens (both front and back). Walked into Jet City Repair, and within 30 minutes I had my phone back and the cameras worked as good as new! These guys are great and I wouldn't hesitate to take any repairs to them in the future! Thanks Jet City!!! read more

Nice folks good service good work Fair price Basically the kind of business you want in your neighborhood read more

This review is for the Loop location on Wells. My husband cracked his ipad screen and was pretty bummed about it. They fixed it one day for 120 bucks. This was a few dollars more expensive than the Apple store but it was a quicker turnaround than the Apple store would be. The screen is as good as new. This place is great! read more

I've been to them so many times and they've never let me down! Most pleasant experience was a situation when my out of warranty iPhone screen stopped working, and apple couldn't diagnose it and told me that I could buy a new screen for $200 and HOPE that it works. JCD not only diagnosed the screen issue for free by using a test screen, they also charged me less for the new screen. Of course their free iPhone screen protector replacement is always a plus as well! read more

A week or so into the pandemic, my small child was having a ball with my new iphone. Eep, brrrng, crack! The screen shattered against our granite counter top. I felt so foolish.... I had a role in this for sure. I reassured my daughter and sought repair. Close to $300 (or $400? I can't remember) from Apple and closer to $150 from Jet City. Easy peasy! This was one of the only storefronts I have entered in the past 12 weeks. One customer at a time. Masks on the guys. Hand sanitizer. It felt totally safe. My screen looked cracked again this week - it was only the protector screen, which they changed for me in a minute. They've been nice to talk with at every point of contact. Smart and kind. I know who I'll call when the next device goes screwy. Thanks, Jet City! (Matt and Noel) read more

Quick, easy, cheap, and friendly service. I called and got in within 30 mins. Phone was fixed 30 mins after I came in. I'd totally recommend them read more

I honestly recommend this shop to everyone I know. I have been bringing my devices here for the last three years and not once have I been disappointed. From a minor cracked screen to serious serious LED damage they have saved my phone repeatedly. In addition, the people who work here are so friendly and knowledgeable. I cannot recommend this device repair place more. read more

They did a great job. My spot was at 3, they said thirty five minutes and it was ready at 3:35. Working perfectly looking like brand new!

Great professional friendly service... I highly recommend Jet City Device Repair.....

Went in with for support of a device and I sat back and watched the professionalism of all who worked there. They also fixed the problem within a minutes and did not charge because of how mundane the procedure was. Fantastic staff. Really vibey. 10/10 recommend read more

Modify My Device - Who doesn't love the office?! - Mobile Phone Repair Near Me - Chicago, Illinois

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Great job repairing my iPad Air 2 screen! Thank you and best price I received locally. Friendly folks, highly recommend!

Have you cracked your IPhone and just need to replace the screen? This is your place to go. Appears to be small business owners who are professional, courteous and kind. Super fast service, clean environment and drop off and pick up brief parking right out front. Alexander helped me out today and was great. I would definitely recommend. read more

I have used Jet City a few times now. Each time, scheduling an appointment was easy, the service I received was wonderful and my devices were both repaired and I was very satisfied. Randie read more

Super quick and friendly service. I highly recommend them! I needed to have the screen repaired in my iPhone 7. It was repaired in 15 minutes. Thanks Jet City! read more

This might be my second review but honestly I love Jet City so much everyone should come here FIRST if they're having phone or screen issues. F - Apple or tour carrier, come here first! $80-100 and your phone will be as good as new! Everyone who works there is also the best! read more

Needed my phone fixed in a pinch and found Jet City. It was close and they had my phone fixed in about 20 minutes. I'd recommend them and use them again if needed. read more

Everything you want out of a repair place: incredibly fast, knowledgeable, kind, and very competitive on pricing. My 5yr Macbook had a bad battery and they swapped it out in an hour. Parts cost would have been the same if I had gone through ifixit. Why go anywhere else. read more

Friendly and responsible! Quick response and charge fairly! Saved my mackbook earlier than expected

They gave me my phone back on 1% charge. Really fellas? I'm probably happy with the screen replacement, I won't really know until I'm all charged up, but the cracks are gone. I wasn't offered a screen protector either. C'est la vie. read more

Great service. My 6 gen iPad screen was completely smashed and out of warranty; the Apple estimate to fix is $250, about $75 less than a brand new one. WTF. JCDR has it looking and working brand new for $89. I'll definitely be back. read more

Great service. Came in on a Saturday after calling and arrived a few mins before appointment time. Handed over my phone and Noel replaced the broken screen within 30 mins and it cost less then most other fix it places. No reason to go anywhere else. Really easy location right off the Lake St EL. Professional and friendly. Quicker and cheaper than any other quotes I got. read more

Great dudes. Cool spot. Super convienant! They got us in and out and made sure we were taken care of. If we lived here we would be customers for life! ;) good pick fellas read more

Smashed my phone during a day of skiing over last weekend. The day I returned to Chicago - I Yelped iPhone repair in the loop and found Jet City. Turnaround time for a quote was under 10 minutes, so I headed over after work to have my screen repaired. I walked out 30 minutes later with an intact screen & was happy to swipe my card with these guys. Super efficient & friendly service! read more

iPhone Xs was stuck in a boot loop due to water. Brought it in and 30 minutes later it was good as new. Great job add I highly recommend.

Fixed my busted iPhone XS back glass quickly and at a reasonable price. Recommended!

hi, last time my wife's phone this time my iphone SE (first gen) was not charging. In my case they were able to clean the charging port waaAAy better then I ever could and all working now - a simple fix - no need for huge repair. Thanks Jet City for the quick, honest fix. read more

Modify My Device - Tom agrees, go to Jet City ;) - Mobile Phone Repair Near Me - Chicago, Illinois

These people are good and fast and not expensive. I brought my phone in for a screen replace. They not only did that, but also fixed a couple of other issues that had been plaguing me, still all within a half hour, and for the cost of a screen replace. They also gave me advice on how to trouble-shoot issues in the future. Parking is actually pretty easy right there too. The whole experience was a dream! read more

These guys are great. My iPhone 8's screen was smashed to hell and they fixed it in under 30 minutes. Great price, had a good deal on a new case and screen protector. Hopefully I never have to go back but will recommend to anyone else who is cocky enough to live life without a phone case. read more

5 star rating over 475 odd reviews and ratings. Need I say more.? These guys are the best in the business. They know what they're doing and they're absolute professionals at it. Fixed up my iPhone 6s (water damaged) straight up and now it's working as new. They walked me through each step of the process and it was all very transparent. And lastly, the cost is very much reasonable. Thank you so much guys! I hope I never come to you again(:P) but if something's not working, you'd the first person I'd talk to. read more

For my family of four, they've fixed three iPhones over two years, from simple glass replacement to replacing the lightning port and display. Their service is quick, their work holds up, and the repairs come in as estimated. And they're friendly guys. Highly recommend. read more

Had my phone fixed by Jet City. It unfortunately went dark again about a month later, but I was able to mail it back to them and they fixed it for free under the warrantee. Thank you! read more

Been here twice. First time was for a cracked screen. In and out within 30 minutes. Have referred others to both the Lincoln Park location and the Loop location for the same thing. Everyone had a great experience. Second time was for a iPhone 6S charging port that was not working. I made an appointment online and stopped in ahead of schedule. There were two employees up front which were busy working. They literally both stopped what they were doing to assist me. One pulled up my appointment while the other immediately started looking at my phone. Within 1 minutes, they identified the issue, corrected it and plugged it in for 15 minutes to ensure there were no other issues. It was simply lint that was stuck in the port and they found the solution immediately. Many places will charge you for the 15 minutes of time and I expected to pay, but I was not charged for any labor. These guys are up front, honest, and are good at what they do. Thank you again! keep up the good work! read more

They did a good job on my phone. The front screen was cracked and they fixed it, it's working very well. I would definitely recommend it! read more

Fast. Responsive. Friendly. Convenient. Transparent and competitive pricing. It's all I wanted and exactly what you got. If you have a device that needs repair, don't look any further. read more

By far the best place I've been around chicago to fix a gadget. Fixed my sons broken ipad in just an hour. Amazing! Very reasonable price fee too. Place is a gem! read more

Called this morning after my charging plug broke off in the port, drove over and 5 minutes later my ipad was fixed for FREE! Thought for sure I would need a new charging port. Thanks for all the help. read more