Stay away from this Subaru dealership, no morals and truly unethical business they sold me a 2015 Impreza wagon with curb rashes. Drove to Modesto from San Jose (90 miles in traffic at 4pm) finally got to the dealer at 7:30pm they close at 8pm. Didn't even have the right car picked out i specifically said WAGON not sedan. I was working with Brenda who was extremely lazy and not giving me any updates on anything just terrible service. I finally emailed the sales manager and what do you know they emailed me back within 5 mins. I never felt so rushed to buy a vehicle, didn't even give me a chance to go over the vehicle. But since I made that commitment drive I basically just bought the vehicle and this is a Subaru certified preowned with no floor mats, not even closely being detailed to the slightest. Of course like any dealership they tried to bump up the price of the vehicle when it was clearly advertise on the website for the asking price. Left the finance department with no registration sticker. "Oh we can just mail you that sticker"at that point I was checked out and just wanted to leave that shit hole. Texted the sales rep and sales manager about the wheels the next morning with no response of course showed him the pictures regarding on what happened. Got a call from this manager by the name of ED basically called me a liar and said "how do we know it wasn't you?" Blown away on this purchase came out to be. I rather deal with a dealership on crows landing rd took in the vehicle for service and ended up finding multiple issues From another Subaru dealership. Please take note that I purchase a CERTIFIED PREOWNED Subaru vehicle. Was never told that the vehicle was from Massachusetts, I ended up finding rust all over the vehicle, such a dissatisfied experience truly the worst ever read more

Huge shout out to Modesto Suburu My Husband and I were looking for a Toyota forerunner and a really good price since the car I had that was 14 years old it was time for it to go. From the get-go a gentleman named Brent was very helpful when we called and talked with him and then called and left you messages he was very prompt and calling us back. We are handed over to the Internet sales consultant George Kramer we again received top-notch service there was multiple appointments for the forerunner that we were looking to buy this past Saturday we got there first thing in the morning and we're hoping for a great deal. We had no idea we would not be pressured rushed or lied to. George made it so we had a great deal on our vehicle that both myself and my husband were happy with and we are now the proud new owners of a pretty stocked Toyota forerunner. This is been my dream car for years and I still can't believe it's a reality. And that's all due to the amazing customer service and the experience staff and Modesto Suburu you guys are doing it all right at your location thank you so much for making us feel right at home. We won't be needing a vehicle.for years but we will always com back to this dealership Thank you to all the staff and manager and Francisco who printed all her paperwork on a USB stick so we didn't have to walk out with a bunch of papers thank you guys so much for your amazing service go in Modesto Suburu read more

One of the best Subaru dealerships! Dan DiDio has helped us several times and has always provided us with outstanding customer service. Very helpful, knowledgeable, and kind enough to add on service coupons and discounts! Thanks Dan! read more

I've been looking at all different makes and models for a litttle while now but kept going back to the Subaru Forester. Between the salesman Daniel Radcliffe, the Manager Nelson Peterson and knowing that I had done my homework made this experience the best most relaxing car buying experience I've had. While other dealerships were very pushy and expected a deal just because you walked on the lot, Daniel was knowledgable, courteous and did not flip out when I told him I wanted to look at another vehicle. I would definitely recomend this dealership and Daniel to friends and family, in fact my friend who went with me to just look, ended up buying an Impreza himself. My kids and I love the Forester and will be back for my next vehicle. Jimmie P. read more

Very pleasant experience. No pressure and very helpful. Our Subaru is so much fun to drive too.

I am on yet another Subaru. I won't give the count but it's the car for me. I went to the 2015 Outback event and met Brittany. I liked the 2015 but wanted a color they did not have. Brittany kept her eye on the pipeline and found one for me. I enjoyed the ease and no pressure of the purchase. She kept me updated via e-mail. We ended up picking it up on our way home from a weekend get away. No problem that I didn't have everything that needed to go with the trade in. I've had the car for three days and really like the new features (which she went over very thoroughly). Nelson Peterson did well supporting her as her manager. The financing woman was a pleasure as well - and Jessica in service has always been great. The car purchasing process was a pleasure. Thanks Brittany! read more

Timely, efficient, and persistent when they couldnt locate the weird noise on my car. Good customer service.

We recently bought a new Outback from Modesto Subaru and had an outstanding experience. Modesto had a better price than the Bay Area dealerships I called and the service was superb. Anthony, our sales consultant, was knowledgeable, straight-forward, and made the whole process painless. Finance was easy to work with too and we drove away about 2 hours after we got to the dealership! read more

What a wonderful experience we had last night. We went to 3 different dealerships before our stop at Subaru. I was feeling tired, hungry, and almost gave up on buying a car that same day. Until we met Jesus! What a great guy. Amazing costumer service. He knew what he was talking about and made us feel well taken care of. He had so much knowledge about the car, and never made us feel like he was being pushy. We ended up buying a 2013 Forster. I can't thank Jesus enough!!!! I love my car and my experience and Subaru. Thank you thank you thank you!!! read more

I hate car shopping so I usually bring a wingman and brace myself for a horrible 5+ hour experience. Not the case at Modesto Subaru. Nelson was knowledgeable, professional, and a pleasure to work with. He knew exactly what I wanted and didn't try to do the typical back and forth price haggling that I detest so much. The financing and trade-in process was so quick and easy that I was out of there in 2 hours and on my way home in my new Impreza. Thanks so much to Nelson and Brittany for giving me the best car buying experience to date! read more

Warning! They tricked you when negotiating the price and changed it in the actual contract! Think twice and read very carefully before you sign the contract! I bought a car from them recently. They promised to give me a two-year service (about $500) for free. Then in the contract, they charged us for this plan and added another $1800 plan for extended warranty. My husband did not read it carefully before signing since it was late at night and my child was starving. Then we found them the next day and they did not admit the oral negotiation at all. Part of the fault is on us not reading the contract carefully. But they are not honest people to work with for sure! read more

Very happy with the service done on my crosstrek today. Nick, the service technician that helped us, was very knowledgeable and kind. Myles also helped us, and he was great, really thorough. They checked our vehicle thoroughly and even found a bulb that needed replacing. They were able to change the bulb during my oil change and had us out of there fast. I was worried about the fact that they don't make appointments for oil changes, but they are very efficient!! When I take my Toyota for oil changes at modesto Toyota, I have to make an appointment and am usually without my vehicle for half of the day- at least! Really happy with this express service system they have. Combined with the great service from Nick and Myles- we will keep coming back! read more

Absolutely the best!!! Staff was amazing, helpful and got me a great deal! I am a very happy girl!! Thank you for your help Drew!!! Thank you John, you are awesome!!!! Nelson, you made it all happen...you are the best! Thank you all so very much =)) read more

Modesto Subaru - My sweet new ride!!! I love it!!! - Car Dealers Near Me - Modesto, California

Great dealer, great sales team, great SUV. Buying my second Forester was a great experience. Jeff Anderson read more

Fast service Taken ON TIME Clean waiting room Good snacks read more

I bought new Subaru Crosstrek here about a week ago. I walked in and was immediately upset with the general manager Reggie white. I felt that he was being dishonest with me to try to get me to choose Subaru over other manufacturers. I was turned off but still had questions. That's when Jesus Franco jumped in and answered all my questions honestly and kindly. Even though I decided I liked Subaru and Jesus, I wasn't going to back to that dealership because I thought I would have to hassle with the Reggie person. But, the next day my co-worker told me about the Costco care buying program which took the haggle out of the purchase. I thought, now I can go back there and give the sale benefits to the guy who deserves it... Jesus Franco!. He did a great job. He never lost his patience and Thankfully Reggie wasn't there. I was happy with everything except the 150 miles that was put on my car to drive it from Auburn to bring it to Modesto for me. It was not explained to me where the car was coming from our how many miles it would have on it. I was shocked and disappointed. Maybe this is common but I was not told not did I know about this. Ed martin sales manager was told about my dissatisfaction and compensated me some gas and a Subaru jacket. It helped me feel better about it. I would recommend Modesto Subaru for sales, too early to know about service and repairs. Thank you Jesus Franco again. read more

Called these guys from our home in Ann Arbor to get a California car. They were just amazing! I wish I could remember the sales guy's name...Ryan??? Anyway, I was just so impressed with their professionalism and friendly attitude. Just Wonderful!!! read more

They were very efficient and catered to my every automotive need. The service and parts department was top notch. If you can, try to get Tamara, Brittany, Irene, Dan, or Steve. Their crew is excellent. read more

My husband and I waited for 15 minutes for the salesman to return with the key of the car we wanted to look at. When he didn't return we finally left. As much as we would like to keep our money local... it's back to Livermore Subaru! Never leave your customers standing around without some word of what the problem is. If you couldn't locate the key... at least come out and say so. Very poor salesmanship, young man! You made Modesto Subaru look bad. read more

Modesto Subaru has the absolute BEST of staff! I had almost given up hope after shopping around at previous car dealerships due to their overall rude and unsatisfactory customer service THEN stumbled upon Sales Advisor Jesus Franco who caught us looking at vehicles past their hrs of operation from the sidewalk (we wasted too much of our time at previous car dealerships). He approached us and basically with opened arms, welcomed us inside the dealership. He stayed after hours sharing his very knowledgeable information on their SUV's and didn't try to press us into buying something, yet warmly invited us back with an appointment around our schedule which was still a week away in when we'd be able to return. In previous attempts at shopping around, salesmen had tried to get us to buy then and there or make a return right the following day, no layaway time it felt like, cause then we'll "lose" the once in a life time amazing deal. Mr. Franco followed up with a phone call and we were there the next week to purchase a new model. He worked with us in pricing and got us rolling in our new wheels! Mr. Perry the sales manager there also worked with me in obtaining all the extra features I wanted and made sure I left happy and satisfied, he made calls and deals with us so that we as the customers felt at ease and good about our buy. Overall, great experience and I will most definitely continue to send family and friends their way when shopping for vehicles! read more

Modesto Subaru does exactly what they say they will do, when they will do it by and what it will cost. No worries, no stress!

Great and transparent service made it super easy and pleasant. Would def recommend this place to anyone! Go see Rick! He'll help you find the right car in your budget read more

I took my car in for an express service. The technician did not perform all items as indicated on the checklist. Instead of an apology, I was given an excuse that the express services are not done by the experienced techs. No matter who does the service, I should be able to trust that you have done the work you have said you would do. read more

This is only in regards to the Service Department. Well they don't call them stealerships for nothing. I purchased my new BRZ from here and was impressed by the level of professionalism and respect from the Sales dept that I decided to continue business with them in the service department. I am no dumb dumb when it comes to the fact that dealership make a good chunk of their profit for the Services dept, at the end of the day a business has to make a profit somehow, but come my 60k service, that ended. I was quoted almost 1500 for my maintenance on my vehicle which included oil change, tire rotation, change tranny fluid, brake and clutch bleed, amongst other things. I quickly changed my mind decided to jump ship before it was too late. I then did my own research and bought all of the things needed to do the service myself and found that it came to less than $300 and a few hours of my time. I am competent in DYI when it comes to cars and maintenance and came here solely due to the fact that I supported this business due to how well the sales process has gone but after finding out that this "stealership" was going to make over $1200 off me, that was the last straw. If you can do your own maintenance, do it, its not worth your lost money on supporting this kind of rip off read more

If i could put less than one star trust me i would..let me tell you how i received horrible customer service by employee carlos and manager sean. Waited about 2 weeks for a car they had "found and were processing" to make its way into town (i understand the regulations due to COVID-19) that was not the issue. Carlos failed to give me any updates, i had to text him every couple days to even find out anything going on. Then promises me he will have a update by x date and fails. Then tells me "they sold the car" when it was "in process" to come to the dealership? Both Carlos and sean had talked to us and said the car would be coming it might just take a while due to the circumstances but never was i told of the possibilities that could happen or that i would have to bug a "salesperson" to do their job correctly. If you are thinking of buying at this location, please be cautious because clearly they do not care to waste your time or take you serious. read more

Bought a used Subaru from these thieves. They sold the car with worn out tires, that's illegal in California. The cd player which is combined with the A/C controls, including defroster, would only take one CD and after playing a CD for 20 minutes it would shut down the entire system, including the A/C controls and defroster. The car also only came with 1 set of keys and 1 remote. After several contacts with the sales manager, he agreed to send a reimbursement for the tires, but he did not send the mounting fee. He would not stand behind the CD problem, even though it caused the defroster to not work. A dangerous and again illegal situation. After 3 weeks he "found" the extra keys but when he sent them to me the keys were not programmed and that cost nearly one hundred dollars since normal humans cannot program keys for this car. He said he would reimburse me for this out of pocket expense but then decided to again lie and not pay. So I am out of pocket about an extra six hundred on this car. read more

In oct. 2016 I bought a Subaru Crosstrek, which I love. I had an issue when I bought my car in that they had the wrong VIN for it which caused me to have to return to the dealership, contact my insurance and generally be inconvenienced. I also had problem with my trade in. Yesterday I received the second parking ticket on my car I traded in. Obviously Modesto Subaru did not transfer the title properly when they resold the car. I now, once again, have to make a copy of the transfer of title to Modesto Subaru and mail it in so I don't have to pay a parking ticket on a car I no longer own. I contacted Modesto Subaru the last time this happened and was assured they would take care of it. Clearly they didn't. I caution anyone buying a car from them that their handling of paperwork is sloppy and cause you issues in the future. read more

I had been looking for a new used car after my last car finally went out at 302000 miles. I had been looking since Thanksgiving and had been to private sales, used dealerships and a couple pro dealerships. Subaru Modesto was great from my initial call to the final sale of the vehicle I purchased. The vehicle was one of the cleanest I had seen, since I had been looking. Ron was my salesman and he was personable, friendly and was not pushy at all. I highly recommend Modesto Subaru for your vehicle needs. I want to make one comment from another post I saw on this thread. I was able to take my test drive on the freeway. I told Ron most of my driving was on the freeway, so I wanted to test it drive it there. He said no problem and off we went. read more

I had a great experience with this dealer. I originally bought a 2014 Forester, sold to me by Ron Mier. Unfortunately, I had a run in with a deer 6wks later and the car was totaled. I called Ron and asked him to get me another car. We did everything over the phone and within a week he had a car for me and even had a driver come and pick me up! The car was exactly as I wanted, and he made it so easy for me! He went over every feature of the car and even took the time to program the Bluetooth for me. I would never buy a car anywhere else! read more

Our story began with a 12 year old Subaru Outback wagon which would stop on the street - or in the Safeway parking lot! It could not be restarted. After 2 stops on the street & more trips than that to the service dept, they could not find the answer. Ron heard our frustration & wanted to help us in whatever way would make us happy. At first we considered having it towed to the dealer where we bought it in the Bay Area since we couldn't get an answer. We hadn't been ready to replace it yet, although we had looked at the new Outback a month or so before & met with Mark at that time. We asked Ron for some time to consider what we wanted to do. I realized I never wanted to drive that car again even if it were "fixed", so we chose the replacement path. Ron never pushed us at all. He explained all the options & models for the Outback & helped us choose the one that we wanted. He offered us a courtesy car while we decided. He gave us a better trade in price than we had expected. Buying a car has been miserable in the past. When we bought the first one at Carlsen Subaru in Redwood City, it was the first time there was no pressure to buy. At Modesto Subaru, the same was true. Ron, Mark & Lapon all worked with us. Lapon found the car in the color & with the package that we wanted! He has a huge amount of knowledge about this car. Now we have a new 2015 Outback with the features ( mainly safety but color too!!) that we wanted and it was not stressful at all. Ron, Mark & Lapon treated us exceptionally well. The model & package we chose did not include leather seats. They told us we could have the cloth replaced with leather at a local business for a reasonable price- they are fantastic - hard to believe they were added after market. Modesto Subaru Sales Staff have been terrific. Already we have given cards for Lapon & Mark to several people. We highly recommend them & Reggie to anyone who may consider buying a Subaru in the area. While we had some issues with communication within the Service Department on this occasion, we had good service in the past. Carl Hansen, the manager of that department, did listen to us & we like working with him. All in all an excellent experience from a less than auspicious beginning. read more

Great customer service. Felt completely comfortable during test drive. Helped me through the financing and worked with us to find the right lender read more

I'm on my second Subaru from them. 1st time I ever bought 2 cars in a row from the same dealer. :)

Professional and courteous Service Department. Most likely more expensive overall compared to an independent auto service.

Brought in my Subaru Legacy for the first time for repairs and I was impressed with the entire experience. I was greeted with a smile and the Service Advisor Steve quickly wrote up my problem and set me up with a loaner car so I can get on with my day. When I picked up my car later that day he explained the repairs in layman terms so I can understand. The dealership was clean and they provided coffee and snacks which was refreshing. They were honest, friendly and professional. I will definitely be a return customer. read more

Enrique and Steve were amazing when I bought my 2017 Subaru Legacy Sport! Both extremely helpful and friendly!

This is strictly a review of the service center. They have terrible customer service. If you call to try and get information you will most likely get the answering machine. Don't waste your time leaving a message because they will not call you back. When you go in the employees are rude and don't know what they are doing. I have been to the service center about 5 times and on two instances the girl misquoted me my invoice and tried to charge me more than what I owed. Very unimpressed with them to say the least. read more

On Memorial Day Enrique Mejia did an amazing job helping us out, helped us with all the questions we had and showed us everything they had available to find the right car for us. However we were not too thrilled that after we test drove the car we had already thoroughly inspected decided to purchase, the keys were given to another associate to park it for us, but instead the other guy drove it around back and sold it to a different family. When Enrique told us what happened as we were midway through the purchasing process, told us that there was another car exactly like the one in the side lot. Since it was at the very end of the evening past their normal closing time almost 10pm, it was dark outside, we were rushed and weren't able to fully inspect the car that was delivered to us before leaving the lot. The other associate dampened the experience for us, but Enrique did a great job in trying to help us out as much as possible, we will be going back to Enrique in the future for our next Subaru purchase. Thanks Enrique and Jason! read more

I generally detest buying cars, especially the endless haggling. I've used programs in the past with guaranteed pre-negotiated prices just to avoid the hassle. I showed up with a very lived in Forester and a preset goal in mind (trade-in price, sale price, and interest rate), and a 45 minute self-imposed time limit. I knew both the sales manager, Reggie, and the floor manager, Frank, from my purchase three years ago (the employee stability is a good sign), and they handed me an offer that hit my goals thirty minutes after I walked in. They've managed to do this twice now, so yes, I am happy with the sales experience, and will give them the first chance again when it's time for a new car. read more

Steve was attentive and personal. No monkey business or "extras" suggested. They are slightly less costly than dealers closer to Bay and Sacramento. My neighbors drive Audis and BMWs--my outback runs better and costs less to maintain. Second outback...I've been to Roseville, Livermore and Elk Grove..Modesto is best. read more

One of my very best car buying experiences was with Modesto Subaru. Luis was awesome to work with. So was Crystal in Finance. I recommend buying from this dealership. read more