I give Modesto Subaru five stars because the staff at the facility exceeded my expectations. First my salesperson Enrique was very friendly and made the experience of buying a car very pleasing. He was extremely knowledgeable about the product he sold and took his time about explaining all the details and features of the car to me and my wife. I returned a few days later with questions about the car and met the Sales manager Russell. I have bought many cars over the years and have never met a more professional and courteous sales manager who cares about his customers needs. Russell went over and above to make sure that I was happy with my purchase. I will continue to buy cars from Modesto Subaru and will definitely recommend them to friends or family who are looking for a car. read more

After involvement in a recent head on collision with a driver totaling my 2017 vehicle, I was in the market for a new SUV. Obviously safety and comfort were my "Number One" concern and we chose Subaru as our next vehicle purchase. Reggie, Jesus, Ben and the Modesto Team were all great in working with us on the selection of our brand new 2019 Outback Limited. They carefully took the time to listen to my needs, patiently explaining every option and detail of the SUV. The Team found just the right one for me with the features I wanted. I can definitely say this has been a good experience for our family in the purchase of this new car. Being loyal customers of an "other brand" for over 12 years, our family all drive that brand daily for work and pleasure. We like our new Outback and it looks like we may have found a new home at Subaru for our future vehicle purchases. Thank you. read more

Very pleasant experience. No pressure and very helpful. Our Subaru is so much fun to drive too.

I am on yet another Subaru. I won't give the count but it's the car for me. I went to the 2015 Outback event and met Brittany. I liked the 2015 but wanted a color they did not have. Brittany kept her eye on the pipeline and found one for me. I enjoyed the ease and no pressure of the purchase. She kept me updated via e-mail. We ended up picking it up on our way home from a weekend get away. No problem that I didn't have everything that needed to go with the trade in. I've had the car for three days and really like the new features (which she went over very thoroughly). Nelson Peterson did well supporting her as her manager. The financing woman was a pleasure as well - and Jessica in service has always been great. The car purchasing process was a pleasure. Thanks Brittany! read more

If I could give 0 stars I would. I bought a used car 3 Months ago from Modesto Subaru. While the sales people were amazing, the service people were not. I went in for my first service appointment, simple oil change and tire rotation. The mechanics found that the rim of one of my tires was so damaged, that he was surprised I hadn't been in a massive car accident. It was $500 worth of damage to my car. After two different repair shops looked at it, it was confirmed that whoever had done my last service had either 1) seen the extensive damage and tried to cover it up by tightening the lug nuts or 2) never tightened the lug nuts which then caused rattling and all the damage to happen. Either way, the last place to have serviced my car (and done a so-called full inspection when purchased from the previous owner) was Modesto Subaru. Basically, either really sloppy service department or straight negligence for safety and life. I will never refer this dealership, and if you're buying a used car, have your own mechanic look it over because they don't have quality at this dealership's service station. read more

I can't believe I just bought a 2014 Subaru Forester. I was planning to purchase a Honda CRV after some research, but I couldn't resist comparing it to the new 2014 Forester when I found it was out. Thanks to their online rep Daniel Radcliffe who insisted that I need to come in to test drive. During the test drive I was very impress with John Bjork, another sales rep. He smiled the whole time while he explained all the ins and outs about the vehicle and answered all my questions. He is so knowledgeable about the Subaru vehicles. He is what I would call...Mr. Customer Service. After some negotiations, Reggie gave me THE DEAL that I was looking for. Within a few hours, I became a Subaru owner...Yeh!!! Modesto Subaru...you guys are an AWESOME team. *_* read more

Happy to say Subaru of Sonora honored the warranty that was in effect on our Subaru Outback. We ended up buying the new Subaru Ascent from Subaru of Sonora. They were excellent to deal with. We would recommend them to anyone. Nice when things work out the way they are supposed to! Will never go back to Modesto Subaru for anything! read more

Timely, efficient, and persistent when they couldnt locate the weird noise on my car. Good customer service.

We recently bought a new Outback from Modesto Subaru and had an outstanding experience. Modesto had a better price than the Bay Area dealerships I called and the service was superb. Anthony, our sales consultant, was knowledgeable, straight-forward, and made the whole process painless. Finance was easy to work with too and we drove away about 2 hours after we got to the dealership! read more

The service department here is awful. I have taken my car there for the same thing multiple times and they say they can't find anything wrong with it. The issues has persistented. The car is under warranty. At this point its like I take the car in and they pop the hood look around and say "everything looks fine" without actually checking anything. read more

I hate car shopping so I usually bring a wingman and brace myself for a horrible 5+ hour experience. Not the case at Modesto Subaru. Nelson was knowledgeable, professional, and a pleasure to work with. He knew exactly what I wanted and didn't try to do the typical back and forth price haggling that I detest so much. The financing and trade-in process was so quick and easy that I was out of there in 2 hours and on my way home in my new Impreza. Thanks so much to Nelson and Brittany for giving me the best car buying experience to date! read more

My experience with this dealership goes back several years to when I purchased my Impreza (the second Subaru we've owned). Since then, I've taken the car in several times for service; and twice for minor repairs. So there have been many opportunities to witness their operations in sales, parts and service. Rarely do I feel compelled to write reviews because I'm not generally impressed to that degree-either positively or negatively. But this is one of those times when I feel the need to give credit where credit is due: these folks take customer service to an entirely new level; beyond what I've experienced at any other car dealership. From the time you are welcomed to sales, service or parts departments, through offer of shuttle, loaner, or waiting in a very comfortable setting with water, coffee & pastries, through professional, friendly and efficient conclusion of business, you just have to be impressed. Generally I choose to wait, since I'm usually not in any hurry. So I've had plenty of opportunity to see interactions between many different representatives and customers. Every single one of those seemed to have a very positive vibe. And every employee there seemed to go out of their way to maintain that vibe. In my experience, that level of customer relations begins a the top; and is continuously promoted from the top. There is no doubt in my mind that unless things change there, my next car will be a Subaru purchased from Modesto Subaru. read more

Every time I go in to the service department, some customers are upset because this place messed up. Sloppy work, missed deadlines, lack of accountability, and unprofessional. read more

even tho there is a shortage of new cars i got an excellent deal from modesto subaru on a crosstrek sport and they even gave me a $500 discount that i was not expecting. thank you george! read more

If you need a new Subaru, ask for Thomas Whitfield. He is a professional and knowledgeable Subaru salesman.

Absolutely the best!!! Staff was amazing, helpful and got me a great deal! I am a very happy girl!! Thank you for your help Drew!!! Thank you John, you are awesome!!!! Nelson, you made it all happen...you are the best! Thank you all so very much =)) read more

Modesto Subaru - My sweet new ride!!! I love it!!! - Car Dealers Near Me - Modesto, California

Great dealer, great sales team, great SUV. Buying my second Forester was a great experience. Jeff Anderson read more

Fast service Taken ON TIME Clean waiting room Good snacks read more

Modesto Subaru has amazing sales people. Jesse Hernandez greeted me no more then 5 min after arriving. He wasn't pushy just laid back and attentive and I like that. He worked with me on the best deal possible for the 2019 Subaru Crosstrek. He answered all texts and calls promptly when I had questions. When I finally decided to buy , he had my car out in front clean with a bow on the hood haha.. Couldn't ask for better service. I haven't bought a new car in more then 15 yrs because I hate the whole car salesman BS. But I was pleasantly surprised buy this dealership. All the paper work went fast and easy. Definitely will recommend this dealership to others.. Thanks again I love my new Car read more

Nelson and Frank are amazing. They took care of me while I was there. They made my shopping experience memorable. I am extremely happy with my purchase and will definitely be back to get my wife a Subaru too. Thank you so much. read more

Stay away from this Subaru dealership, no morals and truly unethical business they sold me a 2015 Impreza wagon with curb rashes. Drove to Modesto from San Jose (90 miles in traffic at 4pm) finally got to the dealer at 7:30pm they close at 8pm. Didn't even have the right car picked out i specifically said WAGON not sedan. I was working with Brenda who was extremely lazy and not giving me any updates on anything just terrible service. I finally emailed the sales manager and what do you know they emailed me back within 5 mins. I never felt so rushed to buy a vehicle, didn't even give me a chance to go over the vehicle. But since I made that commitment drive I basically just bought the vehicle and this is a Subaru certified preowned with no floor mats, not even closely being detailed to the slightest. Of course like any dealership they tried to bump up the price of the vehicle when it was clearly advertise on the website for the asking price. Left the finance department with no registration sticker. "Oh we can just mail you that sticker"at that point I was checked out and just wanted to leave that shit hole. Texted the sales rep and sales manager about the wheels the next morning with no response of course showed him the pictures regarding on what happened. Got a call from this manager by the name of ED basically called me a liar and said "how do we know it wasn't you?" Blown away on this purchase came out to be. I rather deal with a dealership on crows landing rd took in the vehicle for service and ended up finding multiple issues From another Subaru dealership. Please take note that I purchase a CERTIFIED PREOWNED Subaru vehicle. Was never told that the vehicle was from Massachusetts, I ended up finding rust all over the vehicle, such a dissatisfied experience truly the worst ever read more

Huge shout out to Modesto Suburu My Husband and I were looking for a Toyota forerunner and a really good price since the car I had that was 14 years old it was time for it to go. From the get-go a gentleman named Brent was very helpful when we called and talked with him and then called and left you messages he was very prompt and calling us back. We are handed over to the Internet sales consultant George Kramer we again received top-notch service there was multiple appointments for the forerunner that we were looking to buy this past Saturday we got there first thing in the morning and we're hoping for a great deal. We had no idea we would not be pressured rushed or lied to. George made it so we had a great deal on our vehicle that both myself and my husband were happy with and we are now the proud new owners of a pretty stocked Toyota forerunner. This is been my dream car for years and I still can't believe it's a reality. And that's all due to the amazing customer service and the experience staff and Modesto Suburu you guys are doing it all right at your location thank you so much for making us feel right at home. We won't be needing a vehicle.for years but we will always com back to this dealership Thank you to all the staff and manager and Francisco who printed all her paperwork on a USB stick so we didn't have to walk out with a bunch of papers thank you guys so much for your amazing service go in Modesto Suburu read more

One of the best Subaru dealerships! Dan DiDio has helped us several times and has always provided us with outstanding customer service. Very helpful, knowledgeable, and kind enough to add on service coupons and discounts! Thanks Dan! read more

Great and transparent service made it super easy and pleasant. Would def recommend this place to anyone! Go see Rick! He'll help you find the right car in your budget read more

Modesto Subaru does exactly what they say they will do, when they will do it by and what it will cost. No worries, no stress!

What a wonderful experience we had last night. We went to 3 different dealerships before our stop at Subaru. I was feeling tired, hungry, and almost gave up on buying a car that same day. Until we met Jesus! What a great guy. Amazing costumer service. He knew what he was talking about and made us feel well taken care of. He had so much knowledge about the car, and never made us feel like he was being pushy. We ended up buying a 2013 Forster. I can't thank Jesus enough!!!! I love my car and my experience and Subaru. Thank you thank you thank you!!! read more

Warning! They tricked you when negotiating the price and changed it in the actual contract! Think twice and read very carefully before you sign the contract! I bought a car from them recently. They promised to give me a two-year service (about $500) for free. Then in the contract, they charged us for this plan and added another $1800 plan for extended warranty. My husband did not read it carefully before signing since it was late at night and my child was starving. Then we found them the next day and they did not admit the oral negotiation at all. Part of the fault is on us not reading the contract carefully. But they are not honest people to work with for sure! read more

Very happy with the service done on my crosstrek today. Nick, the service technician that helped us, was very knowledgeable and kind. Myles also helped us, and he was great, really thorough. They checked our vehicle thoroughly and even found a bulb that needed replacing. They were able to change the bulb during my oil change and had us out of there fast. I was worried about the fact that they don't make appointments for oil changes, but they are very efficient!! When I take my Toyota for oil changes at modesto Toyota, I have to make an appointment and am usually without my vehicle for half of the day- at least! Really happy with this express service system they have. Combined with the great service from Nick and Myles- we will keep coming back! read more

I bought new Subaru Crosstrek here about a week ago. I walked in and was immediately upset with the general manager Reggie white. I felt that he was being dishonest with me to try to get me to choose Subaru over other manufacturers. I was turned off but still had questions. That's when Jesus Franco jumped in and answered all my questions honestly and kindly. Even though I decided I liked Subaru and Jesus, I wasn't going to back to that dealership because I thought I would have to hassle with the Reggie person. But, the next day my co-worker told me about the Costco care buying program which took the haggle out of the purchase. I thought, now I can go back there and give the sale benefits to the guy who deserves it... Jesus Franco!. He did a great job. He never lost his patience and Thankfully Reggie wasn't there. I was happy with everything except the 150 miles that was put on my car to drive it from Auburn to bring it to Modesto for me. It was not explained to me where the car was coming from our how many miles it would have on it. I was shocked and disappointed. Maybe this is common but I was not told not did I know about this. Ed martin sales manager was told about my dissatisfaction and compensated me some gas and a Subaru jacket. It helped me feel better about it. I would recommend Modesto Subaru for sales, too early to know about service and repairs. Thank you Jesus Franco again. read more

I had been looking for a new used car after my last car finally went out at 302000 miles. I had been looking since Thanksgiving and had been to private sales, used dealerships and a couple pro dealerships. Subaru Modesto was great from my initial call to the final sale of the vehicle I purchased. The vehicle was one of the cleanest I had seen, since I had been looking. Ron was my salesman and he was personable, friendly and was not pushy at all. I highly recommend Modesto Subaru for your vehicle needs. I want to make one comment from another post I saw on this thread. I was able to take my test drive on the freeway. I told Ron most of my driving was on the freeway, so I wanted to test it drive it there. He said no problem and off we went. read more

I had a great experience with this dealer. I originally bought a 2014 Forester, sold to me by Ron Mier. Unfortunately, I had a run in with a deer 6wks later and the car was totaled. I called Ron and asked him to get me another car. We did everything over the phone and within a week he had a car for me and even had a driver come and pick me up! The car was exactly as I wanted, and he made it so easy for me! He went over every feature of the car and even took the time to program the Bluetooth for me. I would never buy a car anywhere else! read more

Our story began with a 12 year old Subaru Outback wagon which would stop on the street - or in the Safeway parking lot! It could not be restarted. After 2 stops on the street & more trips than that to the service dept, they could not find the answer. Ron heard our frustration & wanted to help us in whatever way would make us happy. At first we considered having it towed to the dealer where we bought it in the Bay Area since we couldn't get an answer. We hadn't been ready to replace it yet, although we had looked at the new Outback a month or so before & met with Mark at that time. We asked Ron for some time to consider what we wanted to do. I realized I never wanted to drive that car again even if it were "fixed", so we chose the replacement path. Ron never pushed us at all. He explained all the options & models for the Outback & helped us choose the one that we wanted. He offered us a courtesy car while we decided. He gave us a better trade in price than we had expected. Buying a car has been miserable in the past. When we bought the first one at Carlsen Subaru in Redwood City, it was the first time there was no pressure to buy. At Modesto Subaru, the same was true. Ron, Mark & Lapon all worked with us. Lapon found the car in the color & with the package that we wanted! He has a huge amount of knowledge about this car. Now we have a new 2015 Outback with the features ( mainly safety but color too!!) that we wanted and it was not stressful at all. Ron, Mark & Lapon treated us exceptionally well. The model & package we chose did not include leather seats. They told us we could have the cloth replaced with leather at a local business for a reasonable price- they are fantastic - hard to believe they were added after market. Modesto Subaru Sales Staff have been terrific. Already we have given cards for Lapon & Mark to several people. We highly recommend them & Reggie to anyone who may consider buying a Subaru in the area. While we had some issues with communication within the Service Department on this occasion, we had good service in the past. Carl Hansen, the manager of that department, did listen to us & we like working with him. All in all an excellent experience from a less than auspicious beginning. read more

Great customer service. Felt completely comfortable during test drive. Helped me through the financing and worked with us to find the right lender read more

I'm on my second Subaru from them. 1st time I ever bought 2 cars in a row from the same dealer. :)

Professional and courteous Service Department. Most likely more expensive overall compared to an independent auto service.

Brought in my Subaru Legacy for the first time for repairs and I was impressed with the entire experience. I was greeted with a smile and the Service Advisor Steve quickly wrote up my problem and set me up with a loaner car so I can get on with my day. When I picked up my car later that day he explained the repairs in layman terms so I can understand. The dealership was clean and they provided coffee and snacks which was refreshing. They were honest, friendly and professional. I will definitely be a return customer. read more

Bought a used Subaru from these thieves. They sold the car with worn out tires, that's illegal in California. The cd player which is combined with the A/C controls, including defroster, would only take one CD and after playing a CD for 20 minutes it would shut down the entire system, including the A/C controls and defroster. The car also only came with 1 set of keys and 1 remote. After several contacts with the sales manager, he agreed to send a reimbursement for the tires, but he did not send the mounting fee. He would not stand behind the CD problem, even though it caused the defroster to not work. A dangerous and again illegal situation. After 3 weeks he "found" the extra keys but when he sent them to me the keys were not programmed and that cost nearly one hundred dollars since normal humans cannot program keys for this car. He said he would reimburse me for this out of pocket expense but then decided to again lie and not pay. So I am out of pocket about an extra six hundred on this car. read more

My husband and I waited for 15 minutes for the salesman to return with the key of the car we wanted to look at. When he didn't return we finally left. As much as we would like to keep our money local... it's back to Livermore Subaru! Never leave your customers standing around without some word of what the problem is. If you couldn't locate the key... at least come out and say so. Very poor salesmanship, young man! You made Modesto Subaru look bad. read more

They were very efficient and catered to my every automotive need. The service and parts department was top notch. If you can, try to get Tamara, Brittany, Irene, Dan, or Steve. Their crew is excellent. read more

I have a 2013 Subaru Impriza Sport and I took in for Service and finally asked about how to use the Bluetooth and tech stuff, and I gotta Thank Angel the technician for really breaking down the information for me cuz I'm way behind on technology. Lol. But really, Angel was really well informed and patient with explaining to me. Everyone was nice there but Angel, Thanks again for informing me and serving my Subbie to Perfect Spec. A++++ read more