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    Central Valley Chrysler Jeep Dodge Ram

    3.6 (370 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 1 month ago

    Services - Central Valley Chrysler Jeep Dodge Ram

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    My 2025 Ram 2500 limited

    I took my brand-new 2025 Ram 2500 Limited to the very Dodge/ Ram dealership where I purchased it just recently. It currently has under 3500 miles, At the time of sale, I pointed out several other issues with the truck, and the sales team promised me the world--exceptional post-sale support, quick resolutions for any problems, and top-tier customer service as part of buying a high-end Limited model from them. Instead, I brought it in for multiple previously acknowledged concerns, including a serious water leak into the cab from under the dash on the driver's side. This has soaked the carpet (which I've spent two weeks drying out--it's still damp to this day), with visible water actively dripping from under the dash during rain. This isn't minor; it risks mold growth, electrical damage, ruined interior components, and major long-term issues on a vehicle that's essentially new. When I dropped off the truck and detailed the symptoms clearly, service advisor Nick Wharton immediately asked if I'd left a window down in the rain. Seriously? With water actively dripping from under the dash (not from doors or windows), the initial response was outright skepticism rather than genuine help. I understand they need to replicate issues, but this dismissive tone was a bad sign right away. They held the truck for two days and called to say it was ready because they "could not confirm a water leak." At pickup, Nick explained they used their "rainmaker" machine to test it, I asked what that was, and it's clear they have this specialized equipment because water leaks are common enough in Rams (including recent models) to justify it. Yet they still couldn't (or wouldn't) find the problem. I specifically mentioned that my driveway is canted toward the street and I back in, so the truck sits nose-down--replicating that angle might be key to seeing the leak flow properly through drains or channels. His reply? "We don't get paid to do that." Unbelievable customer service for a premium truck under full warranty, especially from the dealership that sold it to me with big promises. To top it off, as I was leaving, another rep who had overheard our conversation followed me out to the truck and apologized for Nick's behavior. Nick had earlier claimed he personally checked the carpet and felt no moisture. Right then, I lifted the mat in front of the other rep, he felt it and immediately acknowledged "wet carpet." That moment confirmed everything I'd been saying and made me believe Nick either didn't check properly or outright lied about it. Water leaks into the cab (especially driver's side from pillars, seals, clogged cowl drains, windshield areas, or related paths) are a well-documented issue on many Ram trucks, including recent and heavy-duty models like the 2500, based on numerous owner reports across forums. Dealerships see this enough to have tools like the rainmaker, yet here the effort was minimal, attitudes were poor, and the problem was ignored. I left with the same unresolved leak that could destroy the interior over time. This experience was disrespectful, incompetent, and a complete betrayal of the promises made when I bought the truck there. Avoid this dealership for anything beyond basic service, I'll be escalating to Ram corporate immediately, documenting all evidence (photos, videos, notes from the visit), and taking my future business elsewhere. This shouldn't happen on a brand-new high-end truck, and the dealership's failure to honor their sale commitments makes it even worse.

    This is the offer I'm referring to in the review. As of this writing, it's still listed on their own website (the local dealer site).
    Manoli K.

    I've been going to Central Valley Chrysler since purchasing my vehicle in 2017, regularly servicing my vehicle there. Today, I went in for an oil change using a 2 for $130 oil change coupon directly from the dealer's website. The service advisor, Nathan Birdsong, told me they don't accept Mopar coupons, despite the coupon coming from their own web site. Just to be clear, this is from the Central Valley Chrysler Jeep Dodge Ram website, not Mopar or Chrysler's national website. I explained that I've always used these exact offers since purchasing the vehicle. You pre-purchase 2 or 3 oil changes at a time depending on the current offer. Despite this, Nathan insisted they hadn't accepted them for a long time. I pushed back on why this coupon would be on their website if they didn't honor it, and he said it wasn't that they didn't honor it, but that I had to purchase a service contract from Mopar and then it wouldn't cover the entire cost of the oil changes. The coupon came directly from Central Valley Chrysler's site, not Mopar, and clearly states it covers up to 6 quarts of oil per change, filter, and inspection. If you don't want to honor a national coupon, I have no problem with that. It's very common to see "at participating locations" on offers. But when you list an offer on your own website, you should either honor it, or not list it. I requested to speak with the service manager or GM, but neither was available. I find these practices deceptive and dishonest. As a retail business owner myself, I can't understand how a reputable dealership can advertise an offer on their own website and then refuse to honor it. I will no longer do business with Central Valley Chrysler due to their misleading practices.

    Samantha M.

    The staff at Central Valley Chrysler Jeep were simply outstanding!!! Everyone was friendly and took care to make sure our needs were met. Ramsen was amazingly friendly and helped us purchase the car we set out to get!! There was no pressure and the mood was quite pleasant!! I highly recommend Ramsen and Central Valley Chrysler Jeep!!! It was a great day!! Thank you!!!

    Waiting
    D F.

    Rude and slow The service department is ssssssoooooo ssssllllooow and rude they make the California DMV look fast and friendly. I can schedule an appointment with America's Tires or Les Schwab for new tires with alignment, be out in one hour. I can go to any oil change business, be out in the within an hour . Central Valley Chrysler Jeep Dodge RAM Service Center needs the whole day! ? I was so happy after my service package was done. I was so thankful I would not have to deal with the Central Valley Chrysler Jeep Dodge RAM Service Center again. THEN JEEP had a recall, I needed to get it fixed/repaired. Called the MODESTO Central Valley Chrysler Jeep Dodge RAM Service Center on 08/09/2024 at 09:47am ....ring, ring, ring. Finally someone answered.. I explained I received a letter from JEEP regarding a safety recall with a buckle switch/airbag light. The Service Center receptionist tells me I needed to talk to the parts department to make sure they have the part. She transferred me...again I explained I received a letter from JEEP regarding a safety recall with a buckle switch/airbag light. He puts me on hold..., hello (I think he was surprised I was still there) he says, I do have the part. I'll transfer you back to the service department to make an appointment. Now I am back with the receptionist...ring, ring hello. I explained she had transferred to the parts department to make certain they had the part. They did, I needed to make an appointment. The soonest she has is 09/18/2024 at 10 am, I took it. She asked if I was going to leave my Jeep. They offer Uber within Modesto area... I live outside of that area. I told her no I was going to wait the letter I received stated it would take one hour. She stated it may take up to two hours. Ok, I still have no other option but to wait. When I arrived on 09/18/2024 approximately 9:48 am. I pulled into the service area, parked, went into the service office. There was one customer ahead of me. After he was done with the him, I explained why I was here. The employee stated I needed to go to the next office over. I walked into the next office, there was an male employee at the first desk, Aric Malberg, he was intensely working on initialing paperwork. It wasn't long before he said, someone will be with you. There was another male employee assisting a customer at the end, I waited. Then another male employee entered, Justin Guest. Justin asked, How can I help you? I walked to his desk/counter explaining I had scheduled an appointment to have a part/repair done regarding a safety recall on my Renegade. He looked at me so confused . He takes my key, we walk out to my Renegade....he looks at me and say you need something out of the car, yes. After getting my book I walk around my Renegade to where he is scanning the bar code on the inside of the driver's door frame. I asked, wasn't the information regarding the recall included when I made the appointment? He gives me a blank stare, with a nasty tone says, I'm checking it in now. I'll meet you inside. I said, copy that. I went inside asked Aric Malberg what was the name of the service dept manager. Aric Malberg tells me. I asked is his card here. I said never mind it's probably inside. Aric Malberg says, thats what I was about to say. Then he starts to talk...at this point I have no desire to speak to anyone. I wait for Justin Guest to return. Justin Guest comes in begins doing paperwork on the recall. While he is working on it an older male employee wearing a white Central Valley Chrysler polo shirt walks in. wow Justin Guest's tone and demeanor totally changed. He is being polite and professional, he hands me paperwork, I signed he says, it takes about an hour and half however it may roll into two. We'll do our best. We exchanged the usual thank yous. I waited in their waiting room (which has a pretty cool coffee machine) for 2.25 hours. When I got in my Renegade my cameras had been unplugged and a part laying in floor. I went back in, found Justin. I showed him the part. Justin said he would get a technician for me. I walked back to my Jeep to wait, with in minutes Justin came out. It took him a few minutes but he figured out where the part went and attached it. I asked him why all my camera plugs had been unplugged and hanging. He said the recalled part was behind and under the front seats. The technicians probably had to push the front seats all the way to the front. They probably unplugged to move the seats up. His demeanor and tone were short . I would NOT recommend the Central Valley Chrysler Jeep Dodge RAM service package. You cannot use it at any other location.

    Chrysler Pacifica...
    Brandon P.

    I have a Pacifica Van... I am happy with the service and how they treat me also amazing..... I came in early on my service, and the man who was helping me....his his name is David Lemus .. He is so nice and tells me what's my van needs to be done and multi inspection after all everything was fine....later, I found out he was a service manager... He is so friendly and kind ..... I recommend this dealership if you would like to purchase a Chrysler or services .....

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    3 days ago

    Everything went well great support even after the sale all the staff is truly interested and attentive in the customers success

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    25 days ago

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    3 months ago

    "yeah come on down waste fuel and time to get a quote just for a part number because we don't do part numbers over the phone"

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    2 years ago

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    7 months ago

    I am happy with my truck purchase. Negotiating a price was hassle free and transparent.

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    10 months ago

    Nasir and Jeff are awesome! They gave us everything we asked for in a 2025 Jeep Gladiator

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    11 months ago

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    Ask the Community - Central Valley Chrysler Jeep Dodge Ram

    Review Highlights - Central Valley Chrysler Jeep Dodge Ram

    Honestly, Anthony and Gladys are highkey life saviors, and Central Valley is SO lucky to have them.

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    Central Valley Chrysler Jeep Dodge Ram - car_dealers - Updated May 2026

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