May 31st (Wed) when I requested for a free estimate. Two of their guys (Nick and Jack) showed up and presented a well prepared portfolio of the company, what they do, and the materials they use. Fair enough, they did good in pitching their sales.
I was told that since they have another project nearby, they can passdown the savings with logistics and cut the cost (a common sales tactic of roofing companies mentioned on Yelp reviews). We walked in front of the house and pointed out obvious damages. I asked questions regarding these concerns and they promptly and assured me that they will take care of it. I was convinced. And since I was eager about the project that's been long overdue, I set aside my doubt so, I gave them my trust. That was my first mistake.
Thursday, a day after signing the contract, teardown started. Even when I was told they will "supervise", they never did show up to check. Just few of their workers tearing down the roof.
Friday, after the roof was completely torn down, Nick and their supervisor arrived to inspect the roof with me. Well, I saw it not really as to check on the teardown quality, and what needs to be replaced within the contract, but another sales pitch opportunity. I declined and told them to stick to what is in the contract -- replace 15% damaged wood. This is when I pointed out again the concerns I had on the first day. I was denied - and I was told that it's not a part of the contract even if I was assured during the first day that they will take care of it. I confronted Nick who I talked to, but he denied saying what he said on the first day. I told him how can he deny it when these are obvious damages seen even without tearing the roof down.. This is when it dawned on me that I made the wrong decision of selecting this company. I never saw him since.
June 5th, Monday, it drizzled. Water started dripping into our insulation. Good thing I woke up early that morning when I normally wake up late. Almost two hours after calling them, that's only when my roof was covered. I requested to let the roof and insulation dry for few days, but installation still happened the next day.
The sales reps aka project managers (Nick and Jack) that's supposed to be here overseeing/checking the quality of the work, not even once showed up during the teardown and installation. I never had the opportunity to check, so now, I am just hoping for the best that I won't have issues with the roof when it rains. If I don't call or text, I won't know what's going on.
Sunday, I had the chance to check the lower part of the roof. It looks good on the outside (I'll give them the kuddos for that), but underneath, the wood installed tells a different story. The wood they used to replace the decking is not the good type. It's like they bought wood not carefully inspecting each one. The good side is placed on the outside, what the eye can see.
I am deeply frustrated how this project went. If I could only turn back time, I would NEVER have agreed. Their sales team is good in convincing people, but unreliable after homeowners sign the contract.
LESSONS LEARNED:
- DO NOT completely trust what they say. If you questions or concerns that needs attention, have it in writing. Have everything in black and white.
- DO NOT award the contract immediately. They will let you hear what you want to hear. Give others the opportunity to present their business.
Being a military vet and an aerospace inspector by trade, I should have known better. It's just sad that when you start trusting people, some kick you back down.
Today, July 5th, a month after signing the completion paper, no one from their company reached out even after I stated I was frustrated with how the project went. read more