I received a call today from the owner in response to my experience. In retrospect I still wished that I just re-upped my contract and got a new phone but it meant a lot that they reached out to try and resolve my bad experience. This is a small business and they really do care about delivering good service. My experience wasn't ideal but it happens. I would recommend this place to people, actually I already have and I will again. read more

My S4's active screen broke and I came here to replace it. Basically, they are the best at losing stuff inside and outside of the phone. They lost two of the rings covering some of the screws on the phone (I didn't mind since they were accessories and didn't affect its waterproofing). When I got back home with the phone, I noticed it wasn't closing properly, so I opened it and found out that they replaced a wire with another similar one from a different phone; the length of the wire was wrong so it took more space. (I replaced the wire) I just went swimming with the phone (S4 active is waterproof) and it got damaged; it doesn't charge from the USB anymore. I opened the phone and compared it with my brother's phone (who has the same exact phone) and apparently they didn't close a plastic cover that covered the USB so the water got in. The plastic USB cover gets closed by two screws. I assume they lost the two screws and didn't know what the plastic cover was. TL;DR they lost a lot of stuff from my phone including screws and a wire. Which resulted in a water damaged phone (my phone is waterproof) Edit: the manager, Ted, massaged me and understood everything. He also offered the full refund for the hand work on the phone (I.e. not the spare parts). He also said that the employee who fixed my phone doesn't work there anymore, so no one should be worried. Note: I haven't tried them now, so I can't say anything about their work now. read more

This was the absolute best phone/laptop repair service I have ever had. They saved me a lot of money by finding manufacturing problems on Apples end with my devices. I had an extremely difficult experience with Apple customer service (They were so awful) but Mobile Kangroo helped me out by giving me my phone and then dealing with Apple themselves. It was really top tier service. My laptop screen and iphone are now both repair at no expense! Strongly recommend! They also have very nice and helpful people working there :) read more

Replaced the cracked screen on my girlfriend's iPhone. Works Great. Use the coupon to get $20 off !!!

I looked around for places to fix my iPhone 6 screen and found Mobile Kangaroo. I emailed them asking for pricing and received a quick reply and very surprised that they were $50 cheaper than others I'd called. I took in my phone, and Chris was a wonderful help. He did an awesome job and finished quicker than expected. Thanks for the awesome customer service! I recommend this place to everyone! It will for sure be my go to! (hopefully I'm not breaking things too often tho) read more

Fast courteous service! Repair seems good, though it reacts with my polarized sunglasses more, otherwise looks totally original!

broke glass on back cover of my phone when doing repair. No refund or discount offered. still charged me $109. phone they broke Samsung S6 Edge. No mention was ever made of fragile back glass. In fact, it wasn't even there for anything regarding back glass repair and there was no fracture in existing glass so don't make stuff up. I was told was it would cost 109 dollars and it would be available the next day. Also, it was in for a SIM card removal I was told the contacts for SIM card might be bent or damaged since it had the incorrect size SIM card. Thanks for the offer of fixing something you broke but I don't trust you to handle my phone. I'll gladly pay to have someone else fix it. read more

Phone and driver's license were stolen this weekend so I got a new SIM card but it was a standard size, and needed a nano size one. AT&T wouldn't give me a new SIM card since I didn't have a form of ID and I was told to come check out Mobile Kangaroo. The owner cut my SIM card for me, and it still didn't fit however he personally sanded it down to make it fit and everything works perfectly! He didn't even charge me for it! Thanks a bunch! read more

Awesome fast service nice guys! I would highly recommend MK Berkeley Fair prices as well. read more

I dropped my iPad 3 & shattered the screen. The Kangaroo team quickly repaired not only the screen, but also a damaged LCD unit. Prompt, informative, and helpful service. I'm giving 4 stars only because it took a return trip to completely resolve the issue (though at no add'l cost!) Thanks, Team Kangaroo! read more

Paid $40 for them to unlock my handset, and found out later I could do the same thing myself online for 1/4 the cost. By all means, make a profit on the services you offer, but a 400% markup leaves a bad taste in the mouth. Edit: the manager contacted me and explained I should not have been charged $40 for an unlock code and offered to refund the difference. So, if you need a handset unlocked and are not confident using an online service, by all means, use these guys... just don't let them charge you $40! read more

do NOT come here ! they lie to you and make you believe that they can fix your laptop or apple product . once you take it in to the shop they keep you waiting for a response . i took my laptop in there because it crashed , only to tell them they're charging me a fee .. BECAUSE they CAN NOT fix my laptop ! how are you charging me a fee for not being able to fix something ?! they might be apple authorized , but they are trash customer service wise . read more

Occasionally a business or individual stands out for their special service and it is very satisfying to be able to call attention to them. For the second time I am delighted to make a ruckus over Kangaroo in Berkeley. They consistently provide outstanding help in a professional and most pleasurable way. This time it was Peri, a charming lady who resolved my phone dilemma in minutes and sent me on my away, smiling broadly. If you have phone questions or need advice, it is imperative you make Kangaroo in Berkeley your first stop. read more

very helpful. they did all they could to repair my phone without having to do a factory reset, and tried to save my data at no charge. friendly, nice service. worked with Chris, the manager there. read more

Poor product and POOR customer service!Went in the other day and bought a charger for my iPhone in the morning. wanted to charge my phone during lunch and found out that the charger port is cracked before I try to plug it into the phone. Went back to the store and explained the situation but the guy with black hair behind the counter asked me if I cracked the port. I told him, No, I haven't even use it yet. He still questioned me and kept saying just to plug it in and take out could broke it. He did replace the charger at the end, but was just plain rude. I had to make 2 trips to the store for a charger and was being accused of broke their poorly made product. I mean how fragile is your product, did I bite on it and crack it? And on top of all that, the tech's attitude made me feel very bad, it was such an unpleasant experience. Would not recommend their service to anyone. read more

The store was quick to make amends after hearing of my dissatisfaction. It turns out that they really do care about the customers, and whatever happened earlier had been a fluke. I was able to have my phone screen replaced for no charge with the warranty renewed. So far, the screen has performed admirably. This has genuinely turned around my opinion of the place. read more

Repair was done faster than anticipated and the salesmen were very friendly. Just got the phone done and so far so good! Definitely would recommend this place, they were the best price I could find! read more

They charged me $50 for an iPhone 5 battery replacement. In and out in ten minutes. This is great since it's barely half as much as Apple would charge, and Apple would require me to ship the phone and go without a device for a week. read more

Josh replaced my iPhone 4S screen in 45 minutes for $70. Turns out that screen was wonky and he replaced the replacement the next day, no questions asked. New screen works fantastic. Fast, great customer service. Wouldn't hesitate to recommend for repairs. Screw Apple, screw Verizon, I'm running my 4S into the ground! read more

My iphone 4 button was not working properly, so I came there and the guy solved the problem in under two minutes. He brushed some buildup from around the button using a toothbrush that was dipped in a lubricant and charged me 20 dollars, no receipt. I'm not sure what to think, so make up your mind on your own. read more

Came in hoping for a quick and easy Samsung phone camera lens repair. That's exactly what I got. Also very friendly staff and some pretty awesome old school instrumental hip hop playing in the store :) read more

Great place! Walked in just before closing and they were extremely fast friendly and helpful. Definitely recommend.

Mobile Kangaroo quickly replaced the back cover/glass on my iPhone 4. I appreciated the friendly service and speedy work. For similar repairs that allow you to avoid purchasing a new device, I would recommend Mobile Kangaroo. read more

Professional repair and amazing customer support. I came several times to repair my computer.

Scheduled an appointment via the apple website. Was told that they would need my phone all day. Not sure how that would ever work for anyone's schedule. read more

Was having some iPhone issues and after visiting the apple store on 4th st with no luck to resolve the issue I went to mobile kangaroo and Derek not only fix the issues but also help me making a CD of some messages that I have recorded in my phone and needed to copy then in a transferable file All that in about 15 min, smiling and with the best attitude. Oh, he was not wearing any "genius" shirt. Thank you Derek! Was a pleasure swing by your store read more

Unlocked an old Blackberry for me within a half hour of walking in the door, and the cost was so modest after using my Yelp voucher -- reasonable even without one. Great to be able to have a repair done on the fly. A throwback to a different era, but with hip branding, dealing with modern technology. read more

Great service! They fixed my phone in an hour and were really nice!

Great deal on repairing ur phone my granddaughter was satisfied they did a good job it didn't mess up the phone all the functions work properly Thanks Kangaroo Mobile read more

OK, one week later I'm not quite as pleased with the replacement for my iPhone's back cover. A clear plastic sticker which should have been removed was left covering the camera lens after the repair. It didn't take very long for the plastic to get scuffed up, at which point upon close examination I noticed the plastic and removed it. But this did leave me with somewhat washed out photos for my trip to Yosemite. read more

Replaced my shattered iphone 6 screen after a 3 foot drop to concrete. First the Good: On the spot service. Honest. The sales guy told me it would be cheaper to go to apple, and the new screen was not an Apple OEM part, and their warranty would be void after replacement. The LCD quality is identical to Apple's as far as I can tell. I needed a new screen, and couldn't wait a week for an appointment with apple. so I went for. it. The Bad: The Bad looks like it's really a plus. the phone cracked in my pocket the next day. I figured fly by night company,too bad, i'm on my own. But! they contacted me and offered a replacement for the defective screen. I'll be headed in to replace shortly. So, MobileKangaroo stands by their product, which is pretty great. Actually much better than I expected. Quick service and standing behind their product is a great combo. read more

Outstanding, I literally had to force them to accept a gratuity for inserting my sim card into my (hated) Pantech cell phone

This was my first time going in, my phone battery would not charge so went there to get it fixed. They were very helpful...and they have a good customer service read more

Incredible service in just 30 mins! I cracked my iPhone 5c screen and was so glad to find this place in Berkeley! Chris was really helpful and even changed the screen protector for me twice when I wasn't happy with it at first! 100% recommend coming in here for efficient and friendly service! read more

Ted and Derrick were very helpful. I had an ipod touch 4th gen glass replaced and it took a bit longer than I had hoped, but I was very pleased with the price-point and the customer service. read more

Great service, friendly staff. I got my iPhone 5s fixed and it took under 30 minutes. They have a very nice waiting area to watch TV until they're finished. Very happy my phone looks brand new! read more

I had my screen repaired here. They are fast and professional, and the price is also pretty good!

Good service. They repaired my broken screen but the adhesive from it wore off after about 2 months. They fixed it for free though which was very kind. read more

The employee is very nice, but this is no substitute for the kind of care that Apple provides. I was told I'd be lucky if they could diagnose the problem by the end of the day and that any fix might take a week or more. Despite having an appointment I had to wait to hear the news that any fix would be hugely delayed until after all the drop in people there ahead of me were served. It is really dirty, and hard to imagine this would be a good spot to have your computer opened and the sensitive electronics exposed. I would have been better off taking an appointment at the Genius Bar even if I had to wait a whole week. read more

Got my phone repaired while I waited. Used my $25 voucher purchased for $10. MORE than HAPPY.