I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

i used them for my lock replacement and they did the job perfectly. and the service cost was budget…read morefriendly.

My tenant lost the key to her top lock Richard from locksmith came right away and did an excellent…read morejob. I had all the locks changed to one key and it was very reasonable. Richard was very polite and very professional. Will definitely use this company again.

Great personal service, Friendly, answers all questions and guides you through the alarm system…read more Great vacuum systems.

From the owner: Low-Voltage products and installation for residential and commercial applications including:…read moreSecurity Systems, Security Monitoring, Home Theater Systems, Audio/Video and Whole Home Audio Control Systems, Central Vacuum Systems, Intercom Systems, Video Intercom Systems, Window Candles, Access Control, DataCom Wiring, Phone/TV/Data Wiring, and Surveillance Systems

I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

I learned the hard way that Vivint isn't actually monitoring my alarm system... I had two…read morebreak-ins/burglaries while the alarm was set, and neither I, nor my secondary contact, nor the police were notified. The alarm system components were stolen and/or damaged. When I contacted them about the issue, they made promises to refund monthly payments and cancel the loan balance on the alarm system, with the possibility of covering limited liability costs if the police report was consistent with the information I shared with them. But the catch--I can't cancel my account in the meantime, or I will get nothing, and am still on the hook to pay for the alarm components that I no longer have. It took a while to get the police report, but now that I have submitted it, they are reneging on loan cancelation and refunds, even though they confirmed that I am eligible for limited liability payment. Meanwhile, they've been charging me for monthly monitoring, which I know they are not doing because I NO LONGER HAVE THE ALARM SYSTEM. They weren't even monitoring when the system was in place... Stay FAR FAR AWAY from Vivint. This company is a scam.

Great experience. Inherited a hard-wired system (from company that went out of business) from prior…read moreowners who had no idea how to use it / no code. Hugo was able to gather some details over the phone & confirm that he expected to be able to service the system. Once on site, he was able to quickly assess, troubleshoot a few things & get the system working again, and explain various features/functions -- very clear and helpful. Even though I am not using them for monitoring, did not try to upsell me at all. Would recommend to anyone who needs an old system serviced (and would absolutely use them if I were in the market for a new system).

I recently moved into a new home and wanted to secure my home. I looked online for a few different…read morecompanies, most were not able to accommodate my schedule and unable to come out right away. However, go safer technician Navin was very friendly and gave me same day appointment. I was very satisfied with overall service, no complaints, felt they went the extra mile!!!

I've been doing business with Baltimore Lock for years. They are always professional and responsive.read more

Best of the best in Baltimore. Excellent professional work and no job too hard for them to tackle…read more When other locksmiths failed to deliver, it was a piece of cake for these guys. Great service and moderate prices. A+++++

What a wonderful experience! We flew in to the area on short notice and Shawn and his team were…read moreable to accommodate a last minute private security service (2-3 hour notice). The process was easy and straight to the point. I reached out via Yelp and contacted 7 other agencies. Others responded hours later or after the event time. The gentleman was at the destination early and was prompt. The event flowed smoothly and our team felt safe and important to him. All around a great company and individuals! Highly recommend.

Came across this company on google maps. They got back to me immediately that Friday and within a…read morefew hours I had security reserved for an appointment/event the next business day/on Monday which I was weary about participating in alone. My security, Alvin, arrived early, was friendly, very experienced, and I felt completely safe the entire time. He also had experience and understood my particular circumstances which was very helpful. I can't speak on behalf of other reviewers, but based on my experience, I would hire this company again.

Hey there! I just had a great experience at Elements 2026 and wanted to personally thank one of…read moreyour guards for treating me so kindly. I didn't catch his name, but he was working outside the VIP showers near Glamping on Sunday morning around 6-7am. I was first in line for the showers as the sun was rising and he was generous enough to offer me his chair while I waited. Just wanted to say again how grateful I am for that small kindness. Also, shout out to all the other guards working the festival. Every one of them that I encountered had good vibes. My dad works security so I understand all it takes. Thanks again y'all :)

was that xfinity live PA? These people do not know how to de-escalate situations. As it states what…read morethey do as on there business information. I was there on Friday take 40 minutes to remove one person that was being disrespectful to dancers. They're all small look like children, but on their website they want military background that's not what I seen building was very unsafe had to get involved as they stood behind her and recorded the whole incident instead of helping her do not hire this company.

I just got my car door repaired and these are the nicest people. They are prompt and easy to work…read morewith. They repaired my door in no time.

The handleset and lock on our back door was misaligned, sticking, and not holding very well. I had…read morea replacement and needed professional installation. I found ACL on Yelp and was amazed at their 5-star rating with 40 reviews. When I called on Friday, Rose listened and said that we needed a more experienced locksmith. Because ACL was very busy, she could not schedule anything right away and suggested another locksmith. However, since my need was not urgent, I was willing to wait. Chris contacted me the next day and in a little over an hour installed the new handleset and lock. The previous reviews were spot on and I am pleased to add my own 5-star review. I appreciated that Rose really listened to my need and offered honest feedback, even if it was to recommend someone else for quicker service. Chris was knowledgeable, attentive to detail, and did quality work to fix my issue at a reasonable price. I will use them again and I strongly recommend them.