I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

It's the week of getting house stuff done before I go on vacation. So my door has been drafty,…read morecreaky, and crooked for a while, but I finally decided to get it addressed. Right after putting in an inquiry on here, I got a message and then a phone call not long after that. I scheduled for the 2-4pm time frame for someone to come and give me a free estimate, and two guys showed up at 1:53pm. I was surprised, because I was told I would get a text, but I didn't. It didn't work in their system for some reason, I saw him try in front of me. But it was a pleasant surprise, I was available! Their names were Elmer and Kingston. They assessed the door, told me what they would have to do to fix it, gave me the honest price point, and asked me whether I wanted to hold off or have it done immediately. I decide to just get it done, and so I asked them to hold on for me to secure my cats so they wouldn't run outside. They literally had to take the door off of the hinges! They used that time to go grab tools and a patiently waited for me to let them know when my cats were secured. The job didn't take that long, I didn't actually time it.... Maybe about 40 minutes? They were efficient and really did their thing. So now, my door is fixed and I'm ready to go on vacation. They aren't the closest geographically, but they do serve the entire area. Would recommend if your door is having issues!

Ben was at my home today and did an amazing job at opening the safe that I've been having issues…read morewith for a long time he came in promptly and on time and did the work efficiently and didn't leave any scratches or holes inside my safe. I would definitely recommend you using them and I would definitely use them again.

I had an excellent experience working with High Tech CCTV. They are truly professional,…read moreknowledgeable, and reliable when it comes to CCTV installation and support. From the first consultation, they explained everything clearly, recommended the best options for my needs, and delivered exactly what was promised.

From the owner: Protect your business with Hi-Tech CCTV —a trusted security systems expert in Reisterstown for over…read more20 years. We specialize in custom security solutions for commercial properties, including gas stations, retail stores, and offices. From surveillance cameras to access control, our experienced team delivers reliable installations and service you can count on. Call Hi-Tech at +1 (667) 755-9169 for a professional security assessment today

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

I just got my car door repaired and these are the nicest people. They are prompt and easy to work…read morewith. They repaired my door in no time.

The handleset and lock on our back door was misaligned, sticking, and not holding very well. I had…read morea replacement and needed professional installation. I found ACL on Yelp and was amazed at their 5-star rating with 40 reviews. When I called on Friday, Rose listened and said that we needed a more experienced locksmith. Because ACL was very busy, she could not schedule anything right away and suggested another locksmith. However, since my need was not urgent, I was willing to wait. Chris contacted me the next day and in a little over an hour installed the new handleset and lock. The previous reviews were spot on and I am pleased to add my own 5-star review. I appreciated that Rose really listened to my need and offered honest feedback, even if it was to recommend someone else for quicker service. Chris was knowledgeable, attentive to detail, and did quality work to fix my issue at a reasonable price. I will use them again and I strongly recommend them.