I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

i used them for my lock replacement and they did the job perfectly. and the service cost was budget…read morefriendly.

My tenant lost the key to her top lock Richard from locksmith came right away and did an excellent…read morejob. I had all the locks changed to one key and it was very reasonable. Richard was very polite and very professional. Will definitely use this company again.

Great personal service, Friendly, answers all questions and guides you through the alarm system…read more Great vacuum systems.

From the owner: Low-Voltage products and installation for residential and commercial applications including:…read moreSecurity Systems, Security Monitoring, Home Theater Systems, Audio/Video and Whole Home Audio Control Systems, Central Vacuum Systems, Intercom Systems, Video Intercom Systems, Window Candles, Access Control, DataCom Wiring, Phone/TV/Data Wiring, and Surveillance Systems

I had some initial startup issues regarding scheduling. I spoke with an office manager, who…read moreassured me the technician would be available the next day and he would give me 2 months free monitoring. I couldnt believe that when i went online to check my account i have a credit for 2 months....the installation was smooth, the installer provided me with all the information i needed to control the system...most importantly they kept their word!!

Horrible customer service. Chat can resolve anything. Camera seems to only work when it's me coming…read moreand going or the characters that I know but literally the ones I don't and that I'm concerned about, nothing appears.

Great experience. Inherited a hard-wired system (from company that went out of business) from prior…read moreowners who had no idea how to use it / no code. Hugo was able to gather some details over the phone & confirm that he expected to be able to service the system. Once on site, he was able to quickly assess, troubleshoot a few things & get the system working again, and explain various features/functions -- very clear and helpful. Even though I am not using them for monitoring, did not try to upsell me at all. Would recommend to anyone who needs an old system serviced (and would absolutely use them if I were in the market for a new system).

I recently moved into a new home and wanted to secure my home. I looked online for a few different…read morecompanies, most were not able to accommodate my schedule and unable to come out right away. However, go safer technician Navin was very friendly and gave me same day appointment. I was very satisfied with overall service, no complaints, felt they went the extra mile!!!

Best of the best in Baltimore. Excellent professional work and no job too hard for them to tackle…read more When other locksmiths failed to deliver, it was a piece of cake for these guys. Great service and moderate prices. A+++++

I've been doing business with Baltimore Lock for years. They are always professional and responsive.read more

What a wonderful experience! We flew in to the area on short notice and Shawn and his team were…read moreable to accommodate a last minute private security service (2-3 hour notice). The process was easy and straight to the point. I reached out via Yelp and contacted 7 other agencies. Others responded hours later or after the event time. The gentleman was at the destination early and was prompt. The event flowed smoothly and our team felt safe and important to him. All around a great company and individuals! Highly recommend.

Came across this company on google maps. They got back to me immediately that Friday and within a…read morefew hours I had security reserved for an appointment/event the next business day/on Monday which I was weary about participating in alone. My security, Alvin, arrived early, was friendly, very experienced, and I felt completely safe the entire time. He also had experience and understood my particular circumstances which was very helpful. I can't speak on behalf of other reviewers, but based on my experience, I would hire this company again.

This is a long overdue review for a company and people that deserve more than 5 stars…read more I had cameras (2 doorbell cameras and 1 fixed camera) installed at my home about a year ago. Chris and Rose came out to do the install and did a wonderful job. They hid the wires well and made sure everything was in good working order prior to leaving. (They even stopped work to help look for the cat that we thought escaped while the door was open.) They answered all the questions I had after installation and helped to resolve issues with video quality and connectivity. About 4 months after installation one of the doorbell cameras malfunctioned and caught fire. I emailed Chris and Rose about what happened. They came that same evening to help secure the door since the fire department ripped out the door frame to stop by fire. They didn't stop there. Chris and Rose figured out what happened and went back to the manufacturer. They were able to get the manufacturer to exchange the doorbell cameras for an updated version. When they came back to replace the doorbell cameras they found replacing the one that malfunctioned would no longer be the best option because of the addition of a storm door. Chris and Rose suggested a fixed camera instead. Chris came back a 3rd time to install the fixed camera. There was no hesitation or complaints from them about having to come out a 3rd time. It's now about 8 months later and things are working well. I know if I ever had additional questions or issues, Chris and Rose wouldn't hesitate to address them.

I just got my car door repaired and these are the nicest people. They are prompt and easy to work…read morewith. They repaired my door in no time.