I had an electrical issue where several outlets and a switch on my ground floor stopped working…read more Luis arrived on time and carefully diagnosed the problem. It turned out to be more complex than expected, but he was very thorough in testing everything and even consulted with a colleague to make sure the issue was identified correctly. After about two hours, Luis fixed the problem. He was polite, professional, and explained things clearly. Pricing was fair and the service was excellent. Highly recommend.

This company was quick and professional when it came to mounting the lighting outside our home at a…read moredecent price. Now I can see where spiders are making these oversized webs at night (I'm starting to think I'm the catch...).

If you are looking to have your IT job done right, look no further! Rob is a seasoned IT and home…read moresecurity professional eager to share his knowledge and willing to go the extra mile to make sure your job is completed in a way that meets his high standards and attention to detail. Rob and his crew expertly navigated the challenges posed by my 115-year-old rowhome, installing 14 drops with no visible cable in a very short amount of time. The server rack they installed to manage all of these drops is incredibly well-organized and will make future network management a breeze. In addition, Rob is genuinely great to be around and is the kind of professional who is eager to share his knowledge on everything from IT to home maintenance. I would gladly work with Trebor again in the future!

The service was quick, professional, and reasonably priced for the scope of work. The owner was…read morehighly communicative and we work together to finalize the project details without issues. The work was completed in a timely manner, and they did an excellent job of keeping things tidy and cleaning up after themselves when done. If I ever end up needing residential networking installed at another local location, they will be the first folks that I call.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

I love this company, we have had them for years and will never change, they always answer their…read morephone and try to resolve the problem, if not then I get a service visit from Bob who has been with them for years. He's very professional, patient and explains everything. love this company

I do not recommend using Vector. TLDR; The camera quality is very good but there are so many…read morenegatives that make it not worth the monthly payment. I have 3 cameras that were here when we moved in so we went with this company. The agent that came by did NOT tell me it was a 3 year contract. We don't plan on moving but do not want it for 3 years. We pay $75 a month to have very limited video clips. I have called Vector multiple times and each time it is long hold times and constantly getting disconnected and having to call back. when I called and spoke to a Vector tech he wasnt able to help so he looped in Alarm.com and they were more helpful than Vector. She knew more about my system then Vector did and gave me the answer I needed. The installation is only during our working hours and there was no effort to work something out. She asked for a day/time and I said I will confirm once I see if someone could be home. Sure enough, I get a text on that day an installer was at my house. I had never confirmed that day and LUCKILY someone could come home but it was very inconvenient for us. I had to call for my account number to set up the app, It wasnt automatic. I had to call and set up audio as well, the tech said it wasn't activated? So I wait on hold for so long for a fix that took 3 seconds. Also, when speaking through the front camera it tends to say the session timed out. So I have to go back, reopen it, and ask the person to repeat themselves. The app isn't the best, there are 3 different ways to access the same thing, it could be simplified. There are other companies that are cheaper and give the same benefits. Listen to the reviews AND LOOK AROUND before signing up. now we're stuck for 3 years because they weren't upfront about the contract.

Great people, priced well, and quick to respond, they made this process super easy and painless -…read morevery appreciated!

We just bought a house in Arlington, received a couple of quotes from a couple of different…read morecompanies, not only was N&D competitive, they have gone above and beyond. The people that work here really care, the owner is very responsive, could not be happier with our choice! Highly recommend!

Great experience. Inherited a hard-wired system (from company that went out of business) from prior…read moreowners who had no idea how to use it / no code. Hugo was able to gather some details over the phone & confirm that he expected to be able to service the system. Once on site, he was able to quickly assess, troubleshoot a few things & get the system working again, and explain various features/functions -- very clear and helpful. Even though I am not using them for monitoring, did not try to upsell me at all. Would recommend to anyone who needs an old system serviced (and would absolutely use them if I were in the market for a new system).

I recently moved into a new home and wanted to secure my home. I looked online for a few different…read morecompanies, most were not able to accommodate my schedule and unable to come out right away. However, go safer technician Navin was very friendly and gave me same day appointment. I was very satisfied with overall service, no complaints, felt they went the extra mile!!!

I strongly advise anyone considering working with Monica Escala to look elsewhere. My experience…read morewith her has been nothing short of a nightmare, and I feel obligated to share it to prevent others from going through the same. I hired Monica in December 2024 to install: 28 security cameras A sound intercom system with 18 speakers 5 access control pads integrated with the fire alarm system As for the security cameras, she agreed to install 28 after reviewing my architectural plans but only installed 16--and did so carelessly. Wires were left hanging, ceiling tiles were damaged with large holes, and I was never given access to the security system, while she retained full access and was apparently monitoring the premises without authorization. The cameras themselves were cheap, low-quality models from Amazon (under $50 each)--completely unsuitable for a commercial setting, despite charging me for a professional setup. I paid her the full contract amount for this portion, and she has yet to complete the job or give me access to recorded footage. Despite paying her half of the contract amount upfront, she never delivered or installed a single access control pad. Even worse, she had no clue how to connect them to the fire alarm system--something that should have been fundamental to her scope of work. I had to bring in my fire alarm vendor and general contractor to explain to her how to do her own job. Still, nothing got done. Regarding the sound intercom system, she was supposed to install 18 ceiling-mounted speakers. Instead, she purchased cheap desktop speakers (less than $30 each) from Amazon, dumped them on the floor, and suggested installing wall shelves to mount them near the ceiling--completely unprofessional and unusable for a public facility. Meanwhile, she continued demanding more money and delayed my entire project by over five months--from December 2024 to May 2025--causing serious disruption and financial loss. To make matters worse, she repeatedly entered the property without my knowledge or permission, even after I explicitly told her not to. She frequently asked the building's front desk for access, showing a complete lack of respect for boundaries and professionalism. Monica Escala has shown a complete lack of expertise, ethics, and professionalism. She overpromises, underdelivers, delays critical projects, uses substandard materials, and ignores basic contractual obligations. In my experience, this was nothing short of a scam.

From the owner: At AICyberHelp, we work together to elevate your home or office with automations, AI, and other…read moreinnovative technology. As well as anything needed for smart home and businesses. With our smart cameras, you can view and interact with your space remotely and receive real-time alerts. By integrating smart home technology with our cameras, smart shades, audio systems, video game rooms, smart tag readers, all by a touch from your smart phone we enhance your control and promote energy efficiency in your environment. Moreover, we emphasize strong cybersecurity practices with robust firewalls, antivirus software, and phishing training to protect your data and surveillance feeds. Our flexible solutions are designed to adapt effortlessly to hybrid or remote settings, ensuring productivity and security no matter where you are. Based in Washington, DC, our dedicated team of builders, developers, designers, and cybersecurity experts is committed to making technology more approachable and useful for residents and businesses alike. We believe technology should be intuitive and genuinely assistive, saving you time instead of consuming it, and empowering you without adding unnecessary tasks to your day. With a multitude of apps available, each presenting various pros, cons, features, and benefits, it’s easy to feel overwhelmed and stuck in a cycle of indecision, preventing you from finding effective solutions to your challenges.

I had an excellent experience working with High Tech CCTV. They are truly professional,…read moreknowledgeable, and reliable when it comes to CCTV installation and support. From the first consultation, they explained everything clearly, recommended the best options for my needs, and delivered exactly what was promised.

From the owner: Protect your business with Hi-Tech CCTV —a trusted security systems expert in Reisterstown for over…read more20 years. We specialize in custom security solutions for commercial properties, including gas stations, retail stores, and offices. From surveillance cameras to access control, our experienced team delivers reliable installations and service you can count on. Call Hi-Tech at +1 (667) 755-9169 for a professional security assessment today

This young man was very Patient helpful polite considered informative made what I thought was going…read moreto be difficult easy and I learned something New I 73 and appreciate the patience and considered and the time he took to make sure everything was right

This company is only focused on making money on new construction homes and has zero interest is…read morecustomer service or a quality product. I built new with QBH. We are very happy with the home but the builder made us use Vintage. You could find electricians and alarm install companies that could do a better job for a fraction of the cost. They charged us nearly $2500 just to run coaxial and Rj-45 cable in our home. They wanted another almost $5000 to wire the doors and windows. It's a scam between builders and Vintage. All the Vintage reviews say that they'll sell you a product and good luck ever getting an actual technician or customer support to help you after you move in. This is exactly what happened to us. They told it would be THREE weeks before we could have someone out. I instead bought my own switch, wires and did the hookup myself. I would NEVER recommend this company and if your builder makes you, fight them or walk away from builder.