I usually don't take the time to write reviews, but I wanted to give Service Advisor Wendy Duong a…read moreshout-out. We own three different makes of vehicles, so we've had our fair share of experiences with dealerships. Unfortunately, the service at the other two dealerships has often been disappointing. My experience at Volkswagen Pasadena has been the complete opposite. I've taken my ID. Buzz in for service twice, and Wendy has been absolutely amazing. She is responsive, professional, communicates clearly throughout the process, and truly provides outstanding customer service. It's refreshing to work with someone who genuinely cares about her customers. Thank you, Wendy, for making the service experience so easy and enjoyable. Volkswagen Pasadena is fortunate to have you on their team!

I recently purchased a pre-owned 2023 VW ID.4 Pro S Plus from Volkswagen Pasadena, and I couldn't…read morebe happier with the whole experience from sales to service! Buying my first EV came with a bit of a learning curve. John, my salesperson, was incredibly patient and took the time to answer all of my questions as a new EV buyer. Right after finalizing the purchase, a few post-sale concerns came up, and Mike stepped in on behalf of the GM to address them. He really went above and beyond to make sure every question was resolved, making me feel completely confident in my investment. The fantastic support didn't stop there. When I brought the car in for its first checkup, Thom (my service advisor) and Paulo (the service manager) took exceptional care of me and ensured my first EV service experience was completely seamless. It's rare to find a dealership with this level of integrity, teamwork, and post-sale support. VW Pasadena truly stood by me every step of the way, and I will definitely be a returning customer!

You may have noticed that I have a post below, but that review was for my mom since she does not…read morehave a yelp account. It was now my turn to look for a car and I decided to ask for assistance from Alan based on the previous positive reviews from others. I went to multiple dealerships and tried to find the best option for me but ultimately Alan was able to find the best price! He was super friendly, listened to my concerns, and ultimately saved me money and a lot of hassle of dealing with salespeople. He is a really good dude and as my mom said previously, I cannot recommend Alan enough. Thanks again!

these guys at legend are PHENOMENAL!!…read more three days ago i requested the make model and trim and guess what i have my car today... prompt fast and concise

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Unprofessional and UNFAIR USED CAR experience…read more Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time!

On 7/24/26 I bought a truck from these guys (2023 Toyota Tacoma) and had a truly great experience…read more(I dealt with Arman specifically, but the whole vibe here was solid). Arman was accommodating and supportive of me having a mobile inspector check the truck out at the dealership prior to making the purchase; he was completely transparent and forthright throughout the whole process, in fact. I'd never met these gentleman before finding the truck I wanted and yet I felt like I was buying a vehicle from several good friends who had my best interest in mind. Highly recommend PAG.

Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled…read moreacross this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby!

"I would recommend Crown City Motors to anyone who needs a car. This is our second time doing…read morebusiness with this company. Frankie is the best salesman anywhere. Frankie treated us with the utmost respect. My husband really did drive the first car a lot, so we had to turn it in. Not knowing that we would be offered another car. Thank you Frankie for showing us so much love. We didn't have to put a down payment on the second car, they just added it to our payment. I would tell anyone if they needed a car, and did not have a lot of money, and still get a good deal on a car, this is certainly the place to come, and by all means, ask for Frankie, he will show you much love. Thanks again Frankie you are the best. Anthony S.

Scam. Sold my mom a lemon twice. Yes they have affordable prices but not worth it. Mom recommended…read moreit happily when she first bought her car but I wont do it. She now has to deal with way more than she signed up for. Don't believe these people.

This dealer rocks. Raffi is awesome answered all our questions very patient and nice. I got the car…read moreI wanted. After months of looking for a dealer and car I'm so glad I found Prime Automax on CarGurus.

After narrowing my search down to top picks I gave a call and made the 60 mile drive the same day…read more When I arrived Jack (owner), had the car washed and in great condition ready for my inspection. When wanting to make the purchase you can expect a transparent history on the car and an honest price. No dealership fees, you only pay the necessary dmv paperwork and registering costs which in perspective is MUCH LESS than what your local franchise dealer asks for. Jack's service and care for your interests are unparalleled, I mentioned coffee and was brought Starbucks when we sat and discussed my minor dislikes. On top of everything I was given a 5oz bottle of the cars paint, a number of free oil changes and the option to receive a paid rental car during the period Jack's shop works on my minor dislikes (chipped front bumper paint). I paid below Kelly Blue Book value for my 2015 Mazda 3 Grand Touring, and will surely be back in the future. Thanks again man! 170+ point inspection Jack has a successful body shop & garage as well Overall a great experience

Excellent process purchasing from Enterprise today. It was the most straightforward and honest…read morecar-buying experience I've had so far! No hassle, fair pricing, variety of good options. It makes the process simple and pleasant. Special props to Diana in Pasadena - attentive, positive and helpful!!

I recently purchased a car from Enterprise Car Sales in Pasadena and I can't say enough good things…read moreabout the team there. I want to give a special shoutout to Jesus, he pays attention and actually listens to me as a customer. He listens to understand, not "just to respond". Jesus does not come off as "salesy", he was genuine. I complained about the two stickers (one on window and one on back of car) and expressed concerns about having it taken of and leaving scratches or sticker stains. Done. When I came back to the shop and asked about it he always said, "oh I already took care of it for you. Jesus displayed patience and care. He went above and beyond to ensure I felt comfortable and informed at every step. And I also have to mention Lior, the manager, who made sure the entire transaction was smooth and truly went the extra mile to deliver top-notch service especially with the financing part and the Key. The team's dedication to customer satisfaction was evident in every detail, and I'm truly grateful for their hard work and professionalism. Highly recommend them if you're looking for a hassle-free car buying experience!

I needed to purchase a car and found one that was at Sakadi Motors. I contacted Art who encouraged…read moreme to come, see. He told me at the time that he had one he thought I'd like more. Once I arranged for someone to take me to view, we were on our way. I ended up wanting the one he recommended. The purchase went very smoothly and relatively quickly. Art was extremely nice, accommodating, professional, and helpful with the funding. I now have a car, parked in my driveway that's perfect.

Amazing service. Very professional and responsive. I am so happy with the car I bought from them,…read moreand they guarantee to fix any outstanding problems for free in the first three months. I highly recommend them!