It sucks, that I can't leave a review for the actual location I visited today, but its all the same company. I have been to the location on Tremont St in Boston, although it is small, I had no complaints about service or the food. The new location that I visit today in Dorchester on Morrissey Blvd. I was very disappointed in the food and the service, the ambiance wasn't bad, it was more spacious than the other location. We were seated between 10:45 and 11am before the lunch crowd, I was looking forward to having a late breakfast. Well to sum it up, I had breakfast for lunch because by the time I received my food it was after 12 noon. We first were seating at a table that was extra rocky, as we found out from other patrons, that it was their problem as well, you just have to find a table that was less rocky. One patron said they just had their male partner level it by the partner keeping the weight on his side while eating. The waitress tried to assist and level the table by using napkins, but it didn't help, so we choose a different seat that was steady. Now we are seating at a steady table by our waitress, it took entirely too long for us to be served water and place our order, and no there wasn't a wait staff shortage. I received my food, as soon as I spread the butter on my french toast, I see a long piece of hair in my food, my partner summoned someone over to show them, they took my plate and now I have to wait longer for them to remake it, as my partner is trying not to be rude by eating, I told him to continue before his food gets cold. I will say I am glad they remade it vs, just taking the food back in the kitchen and removing the hair and bringing it back to me. The remade dish was missing cheese from my eggs which I noticed as the waitress was placing the food in front of me. I said there is no cheese on the eggs and before she decided to take the food back, I said it's ok, just make sure I am not charged for the cheese, but I was disappointed because of the no cheese. I had just asked for a glass of ice water. why did I have to not only wait over 15 minutes to get it but also summon someone over and ask again. I will not comment on the food too much, because I just think today wasn't meant for me to be there or my food choice was trash, but for the price of the food, I think they can do a little better with the home fries, and the bacon. The home fries was fried potatoe dices with uncooked scallions placed on top, no seasoning what so ever, and the bacon, lets say they need to cook it alot more than they did. We all know undercooked food is a risk, especially undercooked pork. My partner didn't complain about his dish, because he said for the most part it was good he just preferred his bacon cooked a lot more. We tried the ice coffee, it looked really good, but the taste wasn't for us, we definitely run on Dunkins... lol well upon finishing my remade breakfast for lunch, we received the check and of course cheese is on the check and I am being charged and extra $2 for cheese, I politely said can you remove the cheese because the remade order did not have cheese, she take the check back and goes to her station and comes back and says, although it says cheese, we didn't charge you for it, she definitely was trying to get over, but my partner politely let her know the item we ordered from the menu was $20 and she could look on the menu herself. She takes the check back goes back to the station and when she returns, the cheese is removed from the check and we are charged the correct price. Now my experience with the service and the food was so bad, I wasn't going to leave a tip, but I am not built like that so I left a small tip... $.09 shy of 15% which was decent compared to my experience.
"There's no second chances when it comes to making first impressions, so it's best to get it right the first time."
I will add although this is the 2nd day for the new location... It's a NO for me. I hope if you do try it, your experience is a much better experience than mine. read more