I had a bad experience last night at Mukuni. I have been eating there, literally, at least 3 times a month for the last year (because it's my daughter's favorite restaurant in Davis).
We always get the same thing, the vegetarian combo platter and we add on rolls as we go (or we just order a second combo platter). This is our routine at Mukuini. Coming from SF, the experience here has never impressed me but my daughter loves it so we frequent this Davis Mukuni location.
Last night, they were less busy than they usually are when we arrived and we did not even have to wait for a table like we usually do. I only mention this because it's relevant that they were less busy than they usually are when we frequent.
Our server right away seemed distracted and stressed. When I ordered our combo and a glass of wine, I said, "We'll start with that and order more soon if that's okay?" Our combo platter arrived in not too long and we started eating...as we neared the end of the platter, we had not seen our server again. He never came back. We kept eating and after completely finishing our platter (and my glass of wine), I finally had to politely ask a different server if he would mind letting our server know that we would love to order more sushi. He was super nice and said, "No problem, I'll let him know!" About 5 minutes later, the other server I had flagged down came back and said, "Actually, your server is also bartending tonight and he's too busy right now so I'll take your order for him." We ordered a second combo platter.
For 15 more minutes, we sat with our original platter empty still sitting between us on the table (because our server still had never come to check on us or clear the empty dishes or replace my empty glass of wine). Our original server *did finally* come back to our table while we were waiting for our second combo platter and he was holding a tray of soy sauce containers and simply said, "I'm just going to switch out your soy sauce," and he exchanged our soy sauce and still did not bother to remove the large empty platter on the table or my empty wine glass that had now been sitting for a good 20 minutes at least. (He literally prioritized side work over clearing our plates or offering a second glass of wine... after not having visited our table even once since we had originally ordered).
A woman (who I think may have noticed how long our empty plates/glasses were sitting came out to us randomly and asked if we were being helped. I told her we had been waiting for a long time but that some other server had put our additional platter in for us and that we had now been taken care of after waiting for quite some time. As a side note, the other server who helped us, he had a table seated next to us and they ordered and were served appetizers *and* dinner before we were even able to order our additional sushi.
When I told this to the woman who came to our table randomly, she said, "oh, the vegetarian combo takes longer than other combos and we can't control how long it takes for food to come out."
I had no issue for how long the food was taking to come out. The issue was that we were unable to order at all because our server never came back to our table after taking our initial order. We were then told that our server was "busy bartending."
Totally understandable if they were short-staffed or any other unpredictable issue that may have arisen that impacted table service..but to become defensive about it and not show any grace was unwarranted. I was speaking politely and I even said, "I don't mean to be rude or complain but we have been waiting a really long time and our server has not ever come to our table for over 30 minutes."
We usually order two combo platters plus appetizer and I usually have 1-2 glasses of wine with dinner...so our usual tab at Mukuni (with a 20% tip) is around $100 for myself and my daughter. This is the first time I've ever complained at Mukuni and, as I said, we frequent this location. It's really disappointing that the table service plus response to my concern was handled so poorly. I would not be leaving this review now if the concern had simply been handled with some amount of grace or a modicum of customer service that is beyond what might be expected at a fast food restaurant.
I'm bummed because I just can no longer justify spending this much money for sub-par food and really crappy table side manner. read more