We moved into our house in Emerald Hills about a year ago, and knew that one of the things we wanted to do was to replace our Patio Deck. It was falling apart (the wood had eroded significantly), but fortunately the structure was still good.
I recall our real-estate agent mentioned Trex to us when we were doing the inspections, so decided to look into it more. Fortunately Trex had the TrexPro program and we asked a few folks to come over for a quote. Mike was one of the many that showed up but we immediately hit it off with him - we felt that he really took pride in his work, and had a clear vision of what needed to be done - we ended up replacing both the decking materials as well as the rails - we went with Island Mist and Feeney Cable rails. We were not sure which color to pick, so Mike sent us to a local lumber yard to check out the samples in a larger format - to our pleasant surprise, everyone in the lumber yard also highly recommended Mike - "you're in good hands with Mike"
Leading up to the work starting, Mike stopped over a few times to take measurements, and refine his plan (it's rare to see contractors do so much prep work). Once the work started, things were rolling pretty quick (probably as a result of the pre-planning that Mike did) - however, due to the settling of the foundation piers, Mike and his team really had to put the work in to level it as much as possible, which was not evident before the old deck was torn out. Mike even went above and beyond to repair a portion of the structure that eroded through water damage/termites at minimal cost. All-in-all, it didn't add much time at all to the project.
Everything was finished within 2 weeks, and everything looked amazing! However, here is where things started to go south a bit for us. Someone from the City showed up (a week after Mike finished) and let us know that we were supposed to get a permit for the project (we all thought that you didn't need one to repair an existing structure where we didn't do any structural changes) - in any case they wanted to tack on a huge fine if we didn't submit an application for a permit in retrospect. I contacted Mike, and he went out of his way to spend significant time with the City to obtain the permits and get the City off our backs. Thanks again Mike for doing this! This really shows that Mike not only cares for his work, but for his customers as well.
We have thrown a few parties, and everyone - guests, neighbors, co-workers are all super-impressed with how nice the deck looks now. read more