We were in need of a car fast and we saw that MAG Dublin had a wide variety in their lot and we decided to stop by on a Saturday. We met with Sarah Edwards and we explained that time is of the essence and what we were looking for she immediately gave us options and pros and cons. She did an amazing job from the first minute. She is very friendly and knowledgeable. We traded in an older vehicle and she prepared the paperwork for that and the new purchased car in no time. Buying a car can be stressful but Sarah was patient with us and we appreciate the attention to detail and care that she treated us with. We had such a great experience and we love our new car. read more

I have been researching cars for about a month and narrowed down my search to a few -- VW being one. I decided to go to MAG, even though a family friend who collects Ferraris (has over 30) told me NOT to go there (he didn't elaborate on why). So I walked in to MAG, wandered around the showroom for a few minutes, waiting for someone to help me. Eventually a salesman walked through and basically ignored me. I am a 25 year old female (and I look about 18), but that is no excuse to not take me seriously. I am a professional, and a potential source of income!! I then asked him if he could help, and he said he was busy. At my insistence, he rushed over a few auto specs, and basically told me that to lease a 2012 Jetta (that costs less than $20K) would be almost $400 a month for a 36 month lease (WITH money down). Now any idiot can see that that is ridiculous. He ended up pawning me off to another salesman to go over prices, but they "couldn't give me any estimates" supposedly because a specific guy was not there. Seems ridiculous. I then went to Hatfield VW, whose salesman was helpful and kind... and they gave me realistic prices.... About $200 a month LESS than MAG's "prices." Needless to say, I will NEVER go back to MAG and I will tell everyone I know (and I've told strangers, too), not to do business there. I am a paying customer and deserve to be treated with respect. Obviously MAG doesn't understand this... or just thinks they're better then me. Fools. read more

Went to go look at cars today and a gentleman by the name of Andy Burton was VERY helpful in the decision making for my new car! Great experience!!! Look for Andy! read more

Make no mistake about it. The sole purpose of ths outfit is to separate you from your money.A simple search of the reviews will bare me out. 1) Over priced trouble shooting methods 2) Miss diagnostics of a problem 3) Charging customers for repairs that do nothing to solve a problem 4) Arrogant and feed you BS like they think you dont know which end of a wrench to hold. (Might work on the unsupecting women) Might not sound like much but when it runs into the thousands its a different story. There are many indpendant VW specialists out there that will treat you respect and value you as a repeat customer. They have lost me as a customer and I will pass this experience to all my friends and family. read more

Run the other way!! Fast!! MAG, BMW dealership in Dublin has the worst customer service with the most unprofessional and rudest Managers. A while ago my model BMW was recalled through a national class action settlement, regarding problems with the cracking sub frame. I brought it to MAG and they performed the work at their official body shop. After 29 days, I received my car back and immediately noticed severe and dangerous pulling into the left while the steering wheel was into the right. The 4 wheel alignment was performed again and again in a number of different shops and no one was able to solve the handling issue and align the car. Obviously the sub frame was welded onto the car incorrectly. A few weeks later I moved out of state for number of years and had to drive the car in such a condition. When my job brought me back to Columbus I tried to re-address the ongoing issue with the MAG but was met with thug like attitude of every manager there. Yesterday I was practically chased out of their dealership after speaking with Director of fixed operations, Kirby Morrow and later on with the manager, Pat Biles who was unbelievably rude and belligerent. Now I am driving a dangerous car with a DSC, (Dynamic Stability Control), warning light ON, confirming what I have been experiencing all along that the car is unsafe to be driven. Manager Pat Biles basically chased me out of the MAG and was not even interested in test driving the car to see how severe the problem is! read more

I have bought 2 cars from Nick at MAG Mini and he went 100% above and beyond for me. I was a nervous car buyer, wanted a good deal, had my heart set on colors and specific packages, and Nick did everything he good to make sure that I was able to purchase the car of my dreams. When he didn't think he had it on the lot he spent an extensive amount of time searching for a Dealership that could ship him exactly what I wanted. In the end I found the perfect Mini Countryman on the lot and he was able to help with some extras to ensure that is was exactly what I wanted. The best part about my experience is I never felt that I was being an inconvenience and I never felt uncomfortable or pressured. They worked with me on everything they were able to (price, color, financing, EVERYTHING) and were respectful. Nick also has also helped me out with thing that are totally outside of his job ("Nick I can't get my bluetooth set up" - "no problem swing buy and I will walk you through it"). If everyone could work with Sales Team at MAG Mini car dealerships would never have such a bad reputation and no one would complain about how terrible buying a car is. I did it twice with these guys and they are really great! I would recommend them to a friend in a heartbeat. read more

I had missed my appointment and they called me and scheduled one for when it was convenient for me. Never made me feel awkward and wouldn't accept my apology. As I walked in the next morning 15 min late, they were immediately attentive. I waited less than what they estimated for my car to be serviced. Lobby was nice coffee was hot. They vacuumed my car and washed it! I paid $0! Thanks MAG Volkswagen! read more

Absolutely the worst service ever. Tried to buy a Land Rover, went in, waited, watched one person walk by & look at us 3 times. Not one person acknowledged us. They were busy; however to not even say hello or "I'll be with you shortly." Amazing! I will travel to another city & make my purchase there. Would highly recommend others do the same! read more

I've been to this dealership several times since purchasing my new VW beetle convertible in April (I bought the car at a different dealership, so I can only review the service department). Each time I have been, everyone I've interacted with has been so pleasant and helpful. This time, I brought my car in for a 3-month check-up. The service folks took care of it quickly and made sure I knew when I was due for my next service (an oil change). They also ran the car through the wash and hand-cleaned some sunscreen stains on the door. I really appreciated them taking that time; I hadn't been able to get the stains out at home. Another great experience! read more

Had a great experience here both times we have came. Purchased our first BMW here and I called on a whim on our way to Cleveland to et our oil changed on our Porsche and they got us right in and out with no notice. Very impressive. read more

I just purchased my second BMW from MAG, a 2017 X3 and I absolutely love it. My salesperson Mark Naquin was super great! Answered all my questions, very personable and no "pressure" to buy. Jessie in the finance department was friendly and didn't rush through my paperwork. Everyone was so accommodating, friendly and easy to work with. I have been going to MAG since 2011 and have always had great service. Couldn't imagine going anywhere else to purchase a vehicle!! Stop in and see Mark, Jessie!!! Laura Roberts, Chillicothe, OH read more

Called for an actual part number on our now 15 yr old vw Jetta as vw in its infinite wisdom decided that year to offer two parts completely different and the part number on the piece is niot an actual part number for buying replacement parts. The item can be purchased for between $100-300 anywhere else the top end being an actual vw parts store. The guy on the phone looked up the number told me he had it in stock and it was mine for $450!!!! Then wouldn't tell me the part number?! Holding me hostage basically to buy a part for a 15 yr old car that would probably sell for $2500!! I can understand if it was competitively priced or if the car was under warranty years old but jeez this is highway robbery. As a rep for vw they should be offering this service to owners who want to fix their cars properly anyway. I love my vw but every interaction with MAG I have ever had has been a bad customer service one. Now I will NEVER put business their way even for my next vw which I planned to buy new later this year! Oh and picked up a replacement via amazon of all places for $90. Works fine! read more

Do NOT go here! Ever. Under any circumstances. Took my car in for new break pads. I had a 9 am appointment and they told me they would call with an estimate. After two days, my car had not even been seen by anyone for an estimate. I went up and got it.. I still have no new break pad. Never again. read more

Land Rover service department- waited longer than I would have liked however the the building was quite nice to walk around. Main reason for the review is at first I was not happy with the price of the services perform on the vehicle, told the manager my concerns, and adjusted it to a more reasonable price. Overall I had a fair experience. The manager in the service department is the reason I am giving them 5 stars. Thanks for making it right man! read more

We have used only VW service (for a Passat purchased elsewhere), so cannot speak to sales or other brands. But we are quite happy with the service that we've received. Service costs have been close to those of independent shops, but the MAG technicians have the advantage of working only or at least primarily on VWs, which are not always the easiest to repair. All service that we have had done there has been done right the first time. For scheduled maintenance, MAG does *not* follow the all too common practice of adding to the manufacturer's recommended services. With our other car -- not a VW -- every dealer in the area tries to include extraneous, costly services with scheduled maintenance. You have to quiz them to find out what's really required. MAG does not seem to engage in such shenanigans. We recently had some pretty extensive work done on the car. We were very impressed with the willingness of the service consultant to explain what was going on in great detail, to help us through the options, and to keep the price of repairs under control. The facility itself is nice -- plenty of spaces to wait, including a waiting room with a TV that is sometimes off (hooray! -- a quiet place to get some work done) and tables scattered around the showroom as well. WiFi that actually works, decent coffee and tea. And, if you don't want to wait there, a free shuttle service. Another reviewer mentioned that even simple service is slow. I guess that's true, but the facility is nice enough that we've never really been that impatient, and we will trade off some speed for being confident that everything is done correctly. (And by comparison other places don't seem that much faster.) Definitely recommended. read more

I have a great car in my VW Jetta TDI. Great performance, great mileage and all around great experience. The best place I've found in Columbus for service on my VW is MAG service department. I grew up in Detroit and spent lots of my youth learning about cars and servicing them. A good service garage pays attention to details and these guys pay attention to details! I have had good experiences with them over the past 4 years. They are consistent, considerate and thorough. They charge a bit more than some other places but I've found that service on VW is always more. I would recommend MAG to anyone! read more

Pro: MAG has the best service- always friendly staff. It is nice to see the same faces around from when I bought the car and go back for service. They have the coolest showroom I have ever seen! I love listening to Bloomberg radio in their waiting room bathroom, haha. Con: Sometimes the estimated time of work done for service is a little low. read more

I went there for the 30K mile checkup, oil change, etc. The people were great: very helpful, not too pushy (but a bit pushy), and very knowledgable. They offered me a rental car ($20/day), but I decided to stay (free wi-fi). Waiting room was comfortable (bring headphones, in case someone is watching TV). Overall, it was a great experience (we all have to get our cars fixed/maintained), and they did a very good job of making it as good of an experience as possible. read more

If we could make this a 4 1/2 star review that's what we would give MAG's. The dealership isn't perfect but they do try and make things right for us every time we go there. We own 2 high mileage VW's and usually go straight to Zach Higgins as our VW service advisor. Zach is very knowledgeable and is good at explaining the needed repairs. he has earned our trust. If Zach is unavailable the other service advisors are always eager and willing to help as well. The only problem that we are finding is the cost of repairs keeps going up and up, at some point we're afraid that won't be able to afford dealership repairs anymore. read more

I brought our 2014 Golf TDI to MAG for its 10,000 mile service. The work took less time than expected and everyone was friendly and helpful. Joe took care of us and he was great. We have been a VW only family for 21 years and have bought 5 cars from MAG. We have always been happy with their service and staff. We recommend VWs and MAG. read more

Representative very courteous, friendly. He took the time to listen as we explained what was going on with the car. Very knowledgeable explained the work that was done to my car. He went over the car inspection sheet when we picked up the car, car was ready when promised. The visit was my first visit there but it will not be the last. read more

Never buy a car from MAG and most importantly NEVER under any circumstances should you have your car serviced by MAG. They truly do not care about you or your car. Not only will they charge you an arm and a leg, but they won't fix the problem and you WILL be back for another visit at which time they will laugh at your misfortune while they will attempt to rip you off again. Even my rich friends tell me they won't go here due to their obscene negligence and lack of empathy. Ugh, if only I would have just made the trip across town to Byers. read more

The parts guys here are the best. I have been going there for years getting parts from Porsche's to VW's and they always take the time to make sure IM getting the part I need and have even asked mechanics if I had an issue. Thanks again for the guys in parts. Also I did buy a truck there a few years ago and the treatment was fantastic. Very professional dealership. read more

I discovered MAG through an internet search and chose this auto group as my local service provider upon relocating to this area. When the check engine light of my VW CC suddenly came on, I noticed oil leaking from the underside of the car. I decided to use caution and have it towed. Good move... as it was diagnosed with a rear main seal leak. My vehicle is 5 yrs old with 65000 miles... I was advised by Shaquil that the rear main seal was no longer under warranty, but the good news was that the intake manifold was covered under manufacturer warranty and would be taken care of. I was also advised that due to excessive carbon build up of the VW CC engine that I should have the manifold "blown out". When the repairs were made I was charged $1250.00 and $156.00 towing and recovery. LESS than 24 hours later, the vehicle broke down on our sons birthday, stranding us at a restaurant. I contacted MAG service dept. and was told by Daniel they absolutely would not tow my vehicle back to their service center. When I explained that the vehicle had left their establishment LESS that 24 hrs ago... he hung up on me. My husband then called and spoke to an adviser named Zach, whom assured us that we should have the vehicle towed and relay to the tow provider that MAG would write a PO once the vehicle arrived. However, the tow company said we had to pay as they didn't have an acct. with MAG. We had no choice as our vehicle was already loaded. The vehicle was now towed for a second time back to MAG.I was contacted 3 days later by Zach, whom told me that the car was running just fine and that a piece of carbon was probably blocking a fuel injector causing it to go bad, but VW will not replace the injector until it goes completely out. LESS than 30 days later....our check engine light is on again. We had it towed and was referred by Zach to use Shamrock Towing and he would write a PO for towing. I am now being told that the problem is a PVC hose and $700 to repair... and they will not cover the towing. When I tell them the car has not ran right since the initial repair of the seal and ask questions... he simply hangs up. Has anyone had these problems with this dealership before? I feel very frustrated and I do not understand what a breather valve even does. Yes, I have looked these repairs up online... If MAG stands behind their service, why am I having continuous difficulty with these repairs? I love VW, we own 3 VW cars and have never been treated so poorly by a VW service department throughout the US. I have asked to speak with a manager several times and seem to be shuffled from voice mail to service adviser. I have requested a quote for trade in value and exploring the ideal of purchasing our 4th VW. No response as of yet... our car is currently in their service department as we wait to speak/meet with Stan. read more

I am writing this review based on the professionalism of Zac Higgins, the Assistant Service Manager at Midwestern Auto Group (MAG). I bought a 2015 Volkswagen Passat on Friday 9.18.2015 & that following Wednesday the back window would not go up & down properly. I stopped by Byers first because it was about 2 miles where the window incident happened. A service representative from Byers told me they could not get to it until tomorrow & they could not provide any loaners because they did not have any for almost two weeks. I called Zac Higgins at MAG in Dublin, Ohio, where I bought the car. I left a message & he called me back within minutes. He told me to bring the car in & they could provide a loaner. Zac Higgins was professional, kind, and reassured me everything would be fine. Everything turned out fine & my window was easily fixed. Wonderful service from Zac Higgins!! read more

Mark Naquin did an excellent job helping me find the perfect vehicle. Thanks again to the staff at MAG of Dublin you provide stellar customer service and I look forward to working with you in the future. read more

I get most of my parts from MAG BMW and Dustin Rhoades in the parts department has been a godsend. He will work with me over email to ensure I am getting the part I need, let me know if it is in stock and if not will order it, and quotes me a fair and competitive price. I recommend any and all BMW owners go to MAG as their prices are better than the other dealer in town and they are great to work with. Be sure to look up Dustin! read more

MAG was a great experience for my fiance and I. We found exactly what we were looking for and their customer service was great! Overall, we were very pleased with our visit! If you're looking for a good guide and someone truly invested in helping you find what you're looking for, I suggest asking for a young man by the name of Joseph White! read more

Dustin Rhoades of the parts dept did such a great job in helping me. He was mannerly and kind. I'd ask for him again if I need help.

Went to MAG for my '13 mini cooper for issues with the engine and the timing and received an estimate for $2273. I was told need a new timing chain for $1700. Went to my local mechanic and he fixed my problem, only need a tune up, clean my my spark plugs and coils and cost me only $600. Get a second opinion! MAG has too much overhead. Their estimate cost me $165 and then I took my Mini to my local mechanic,only cost me $600 and my car runs great. This dealership is very nice and professional, but will gouge you! Get a second opinion is cost matters. read more

I never thought I would consider my auto service people like friends, but that's how I feel. My 2002 Beetle, "George," is always well taken care of by Bob and company. They make sure I can get back and forth to work and keep me posted as to the progress on the service. On the RARE occasion that there has been an error, they have always made it right to my satisfaction. Bob even advocated for me with an extended warranty claim. "George" has nearly 150K miles - middle age for a diesel - and I expect to keep driving him for many years with the help of the VW service team at MAG. read more

My service rep went above what was required. I had the car repaired at an insurance recommended location and there were issues related to the repair. I brought the car to MAG for the proper repairs and the service rep helped me negotiate the fixes with my insurance company. He did a complete inspection and helped to identify items that would have otherwise gone unfixed. My insurance company asked me to take the car back to the original repair company to make them fix it right. I refused because I did not trust them after the original work. Even with the insurance rep reviewing what was identified they refused to pay for some items that I thought were from the accident. The insurance agent said no that it would not have been caused by the accident. The MAG Rep reviewed the parts, proved they were not VW parts and had obviously been replaced with sub-standard parts that were not functional. I owe MAG my thanks and probably a percentage of my savings. I do want to point out that the car is my daughter's and I am not only happy for the savings but I feel the car is now safe for her to drive. I know that it was not the case when it was originally repaired and i shudder to think what could have happened. Sometimes there are more important things than money and the safety of my children is one of them. read more

Terrific service every visit. Scheduling appointments online a plus with a hectic schedule. Would not take my 2008 Passat elsewhere for service. read more

Sales member Dave Perry is extremely personable, responsive, and knowledgeable. I will buy through him again. The vehicle I ordered did arrive later than expected due to apparent shipping mishaps, but was in the expected (amazing) condition on arrival. Only other hiccup was the financing did take awhile the first time around, but was much smoother with the second vehicle. All in all, will return, Was one of the smoother vehicle purchase experiences I've had. read more

When I was shopping for a new car, I went to all of the different dealerships in Columbus. The absolute best experience I had anywhere was at MAG Volkswagen with Tom Greenwell. He was experienced, respectful, patient, and responsive to all of my many questions, either by phone or email. Unfortunately, MAG didn't have the car I wanted, so I went to Hatfield Volswagen. My experience there was the worst I've ever been through trying to buy a car. I negotiated a price and put a deposit down on a lease-back, but it needed to be detailed. When they called and said it was ready, I drove all the way out there, only to find it still filthy and smelling like smoke. They said they would clean it again. Every time I called to see if it was ready, I was transferred to a different salesperson, and got a different story about the status of the car. After 2 weeks of waiting, I called to say that I needed the car and was driving out there. Guess what? They had sold it to 'someone else'. No notice or apologies, just a snarky comment that I would get my deposit back soon. So back to MAG, where Tom Greenwell did another search for me and found the same car, 1 year older, but in beautiful shape, almost brand new. We negotiated a very fair price, and Tom made sure that the car was perfect when I went to pick it up. He took a lot of time with me, explaining the navigation and sound system and all the other little things that would take a lot of time to learn on your own. There was never a question about the car that he didn't completely and patiently answer for me. If you are looking for a Volkswagen, I would highly recommend taking the time to talk with Tom at MAG. read more

Most reliable and honest Volkswagen Service Department in the area. Always courteous and extremely thorough. My bug is a rare one as it is a TDI. It is a challenge to find a service department that truly knows how to take care of a diesel automobile. I have also found them to be the most honest service department. Safety related repairs are immediately brought to my attention. If there is a repair that will be needed in the next few months, it is brought to my attention and an estimate is provided so that I can budget for the repair. Considering the bug has nearly 150,000 miles on it, knowing what the next routine maintenance will cost and what to watch for between now and then is a big plus from this service department. read more

After a negative experience with another dealer, I started bringing my 2003 Jetta to MAG VW for service, as that's where the CarFax showed that the previous owner took it for service. The difference has been night and day, and I haven't looked back. Dan, who was my service adviser (it seems he has recently moved to MAG BMW), always took the time to tell me what was wrong with my car and if it was something he thought was worth fixing on an older car with my budget (I'm a college student who pays for all of my living expenses). Although some other cheaper options exist, the convenience, knowledge, and trustworthiness I've come to expect from MAG make it the only place I take my car. read more

This place has lousy customer service and sales people. They are the most high end car dealer in Ohio so I went to check it out. I am from Cincinnati and went up here to check out the Bentley's and Maserati's but they were way over priced compared to the dealers in Florida for high end cars. I live in Miami Beach as well so I am used to high end cars and dealers but this place has the worst service of all. Avoid this place like the plague. read more

The people their were nice enough but they did try to rip me off as far as I was concerned. My Mini had been running poorly and I called and asked about a diagnostic test and was quoted $125. Which seemed reasonable. When I went to pay the price had increased to $230 because it took longer for the tech to diagnose the problem. I was also told I needed repairs that I didn't. For example an oil pan leak. My Mini has never leaked oil as evidenced by my clean garage floor. I was also told I had a coolant leak, a weak battery, needed a new thermostat etcetera. The main problem is actually a defect in the engine which is upsetting as it only has 116,000 miles on it and has been well taken care of by me. They wanted me to pay $5,000 to get it fixed. I'm a nurse, I don't have that kind of money for car repairs. As it stands it was cheaper to buy an engine and have it put in by my regular mechanic at less than half the cost they wanted to charge me. I new they would be expensive but I didn't think that they would forcibly sodomize me like that. Never again will I go there for any automotive help. Maybe if I was wealthy I wouldn't have cared but as a working class woman I just thought that was intolerable. read more

Avoid this dealership! I visited the dealership and worked directly with Evan. I had seen multiple sales offers online with a set of Passats, and the advertised price of around 17,799 was very desirable. I entered the dealership fully intending to purchase the vehicle after a test drive. Once we drove the car, we sat to discuss the pricing. After Evan learned that I had planned to purchase the car with my own financing he got quite uncomfortable. The price he quoted me, after meeting with manager Curt was significantly higher than the online advertised price. When I questioned him about the online price special, he mentioned that it was a "cash" price special. When I told him that I was a "cash" customer because I was writing a check for the full amount to MAG, then he changed his story to say the online pricing included "financing incentives". First mentioning it was a cash special and then shifting to say it involved financing incentives was awkward, and I actually felt bad for Evan that he had no idea how to navigate this situation. Clearly Evan was not equipped with a proper story from The manager to divert us from the real truth of the scam they were trying to pull. It seems very clear that they had changed the pricing because we were not using their financing. Nowhere on the advertising does it mention any cash or financing required, and pricing online appears multiple places on multiple vehicles, including for the vehicle that we test drove. To add further insult, after learning of our plan to purchase the car with our own financing, the price offered for our trade was also dropped even though the higher number had already been presented. It was either a bait-and-switch or deliberate lying; either way, it is definitely cause to avoid this place. There are plenty of better options out there. read more