Did a wheel alignment for my Camaro SS1LE. They are expert for Chevy performance car. Car drive a lot better now. Only cost $129. Good price. They also provide free shuttle. Thanks. read more

Dave Gill Chevrolet - Alignment - Car Dealers Near Me - Columbus, Ohio

Had an issue with my tire pressure and called bill and he immediately told me what could be the issue he wanted me to drop bring my car in to him so he can reset my PSI for free! He's very knowledgeable about cars and I can see that he loves to help out everyone with care I will always bring my car back to you guys!! read more

My service advisor was Jim and he did not seem to care about my business much. He told me I had an appointment set for my service truck to get in a bay and looked at on Wednesday, Friday comes around and my truck hasn't been touched yet. I called back and he had a very dismissive attitude. I told him I was going to send a wrecker to get it taken somewhere else and his response was "Okay." He didn't even attempt to keep my business. Would not recommend this place. read more

I dropped off my Chevy volt to repair the AC. The guy quoted me at $1600 and about one week. It seems steep, but okay, what am I going to say? It ended up taking a few days shy of a full month and costing me $1850, for what was reportedly some line/hose that needed replaced. They had the part in after one or two weeks, but I was told that they give all of the electrics and hybrids to one guy to work on. I asked why it would matter, since with respect to the AC system, the volt should be no different than a Malibu, but got the same answer: they just give all the electrics and hybrids to the one guy. I know good work costs money, but to take that long and also cost significantly more than I had planned is pretty disappointing. I'm just lucky that I walk to work and had a backup vehicle available to drive when I needed it during the month my Volt was in their shop. I guess I should finally learn this lesson: the dealership is not the place to get work done on your car. Two stars because time and cost notwithstanding, my AC does seem to be working again. I'll update if it fails any time soon. read more

The tow person was great, very attentive and helpful. I'm happy to do business with AAA.

Christian the sales consultant, Alex the finance manager, Travis the owned manager, and Ron the detailer did above and beyond more than I could ever imagine with the 2018 Cadillac XT5 I got!!! Let me start with them opening the door and complimentary water, coffee, or pop. My experience here is a never forgotten memory, I cannot explain how welcoming and family feeling it felt throughout the whole process of financing a car. Through emotional stress from my car, which I traded in for the Cadillac, my stress was relieved by the help of Christian and everyone I mentioned above. The test drive was an amazing experience I have NEVER gotten from ANY OTHER DEALERSHIP! He showed me EVERYTHING and I mean EVERYTHING about the Cadillac. There was NOT a single question that I needed to ask, they were all answered to above expectations. Paperwork for financing with Alex was all electronic, made this experience 10X better without hand-cramps / paperwork. Everything that I went through today, my fiancé was with me, and he just got a 2022 Honda from a different dealership, and we noticed our experience we had today we compared with what the other dealership DID NOT DO, and we ABSOLUTELY recommend DAVE GILL CHEVROLET FOREVER!!!! After paperwork, me and my fiancé walk to the front of the showroom and Chris came on the speaker to announce my accomplishment with me getting a Cadillac and everyone in the showroom applauded and I felt so welcomed you don't know how much everything they did mean to me today. He handed me the keys and congratulated me. They filled my gas for me, detailed my used/felt like new Cadillac, and took a picture with me, my fiancé, my new car, and my trade in car in the same picture. Today has been the best day of my entire life. You never know what people are going through in life and Dave Gill Chevrolet really went above the high standards. Outstanding customer service, beyond expectations, THE BEST DETAILERS AROUND, family feeling involvement, inclusion, and wonderful salesmen who actual listen and don't feel like you are wasting their time as well as your time! read more

Dave Gill Chevrolet - We both were emotional. My old Ford and now my newer Cadillac! Blessed and excited for what the future holds for us! - Car Dealers Near Me - Columbus, Ohio

Always remember dealerships are in the business to sell cars not repair them. $4k later my suv is pretty but not safe to drive. Apparently it was all a scam to solicit me for a new suv. read more

My car was towed here allegedly, I called to verify it was and was on hold for 90 minutes. I had to hang up and be a mom. I still have no idea if my car ended up here. However long they say it will take I expect it will be much longer. No faith in anyone if they can not pick up a phone. read more

Dave Gill Chevrolet - On hold with the service department for 90 mins.... - Car Dealers Near Me - Columbus, Ohio

Just a couple of months ago they were very dismissive about my business and then out the blue I was informed that I was granted a $30 credit from GM...so of course I wasn't going to let that go to waste. My only complaints today is the cleanliness of some items in the waiting room. The remote control was so filthy and I glanced down in my seat and seen crumbs and whole cheez its pieces; they have to really be mindful of the little things. I will say that coffee was delicious though. read more

Dave Gill Chevrolet - Cheez its in between the seat cushion - Car Dealers Near Me - Columbus, Ohio

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I bought a used 2013 f150 it's a lovely truck the sales person was Todd awesome but the services are completely garbage the muffler on the truck had three U clamps holding it in place the muffler fell 4 times they did not wanna get it well did for me they did not want to pay for the welding for the muffler their only solution was to retain the screws on the U clamp you know they're just money hungry they don't care about the customers read more

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I just got my car 3 months ago and took it to the service department because it was running hot. they sold me a hybrid and when I take it in after scheduling the appointment, they tell me they have get a hybrid speclal to work on it. they only have one person and could not take me that day. I rescheduled and when I take it in again they call back and say I need a new engine and it will cost $6,000. They refused to fix it or even assist. They knew this car was bad when they forced it on me. I wanted an SUV and they told me no that one is trash here take this one. How does an engine go out on a car I had only long enough to make two payments! Now I have a car payment for a car I cannot afford to get fixed! I'm a 20 year old nanny! These people are heartless and should have offered me some kind of assistance and charged me $175 including $22 for antifreeze. Really???? NEVER BUY FROM HERE OR USE THEIR SERVICE DEPT!!! read more

I came here because they advertised selling new vehicles with no MARKET ADJUSTMENT and it was the truth. Purchased several vehicles together for my business from Tracey who was such a pleasure to work with. The dealership itself works hard to make sure there customers are happy. Most dealers push you through the transaction but Dave Gill and Tracey let me purchase in my own time. I had looked at buying a 2500HD pick up and was scared I would buy the wrong truck. I went in and checked out the trucks but wanted time to lookup and research what I had found there. Normally the sales people would push you and want to feel like you're leaving the only vehicle in the world at that moment but I was encouraged and even helped by Tracey to take the time. Tracey followed up with me every couple of days and didn't press me or push. I even went to another dealer we will just call "Marky Marks Place" and was treated like crap and then threatened with a $5000 "Market Adjustment " if I didn't buy the truck the same day. I went back to Dave Gill about a week later and was treated like it was still my first time there and they were happy to see me again. Tracey asked me what she could do to help me with my decision and helped get me in the right vehicle. After getting the financing done with Lisa which was a breeze. Tracey walked me through the service department, Helped me setup my onstar, And explained all the features of the truck. The best part was the courtesy full tank of fuel (which with a 40 gallon diesel tank was a deal on its own) but that's there standard treatment for every vehicle. Seriously though it was the car buying experience that you hope for. read more

Dave Gill Chevrolet - Car Dealers Near Me - Columbus, Ohio

I took my car in for a oil change and tire rotation and ask them to check my brakes and they did not do it they said there was nothing wrong with my brakes so I take it to Midas and my brakes were at 1 and grinding I will never take my car there for service anymore read more

The past year I've been getting text messages that Sales wanted to talk with me, because "I requested some information on another vehicle". This is not true and it was told to me that "Chevy sends those out to past customers". I got yet another text asking me to talk to them about my "recent payoff request; they had some details about it". Again, I never made such a request. But this time, I took the bait and replied to the text. After a few conversations, I decided to stop by and see what I can get in another Impala. I currently have a 2015 LTZ I purchased from Dave Gill. So here come the issues: 1. They run my credit and show me a number WAY LOWER than what it actually is according o the actual Experian web site. 2. The person that took my car for a ride, was hidden from me. The sales guy I was working with had to walk to and from where the other guy was at. This person never introduced himself to me, or made any attempt to introduce himself to me, so I knew who else was in involved in this sale. 3. I was going to trade my 2015 for a 2016 Premier and then told by my sales guy that I needed an ADDITIONAL $6,000. WHAT? Are you kidding me? No mention of WHY this was the case. If there was an issue with my current car, if there was an issue with me, if there was ANY issues. Nope, not a peep. At that point, I bit my tongue from busting out laughing. I grabbed my keys, and said "And we're done here", and said goodbye to the other staff members I was talking to while waiting. Later that night over a black tie dinner, I mentioned to my friend what happened with Dave Gill and was told, I should never have gone there and why. Long story short, I'm test driving a 2019 Primer later today at a competitor and pretty sure I'll be driving home in a new car today. A word of advice o Dave Gill - people that work in the shadows like the Wizard of Oz, makes your place feel shady. I will never send anyone there to do business or even use your bathroom. read more

What a great experience at this dealership. I just purchased a Chevy suburban and it was time for an oil change. I just moved to Ohio and was unfamiliar with the area. After reading the reviews I headed in for an oil change. What amazing customer service! I am so sorry but I forgot the amazing girls name who helped me. She was so super thorough and even called the dealership in Florida to see what kind of warranty I had to see if it covered the oil change. She was so professional! The waiting room was gorgeous also. Big screen tv and comfy seating. Oh! And they gave me a free car wash next door with the oil change! Head on over! They will not disappoint! read more

Dave Gill Pontiac GMC provides the best customer service I have ever received from a car dealership! My experience begins with the search for an SUV. I needed something reliable but not necessarily too pretty. I wanted a basic vehicle that would drive through the snow with ease, and without costing a lot. Matt Ringlien is the new vehicle sales manager, but took on my used vehicle request as a referral from a friend. The process was simple, I emailed Matt with my requests in preferential order and the price range I needed to stay within. With his magic touch, and in just a few weeks, he was able to find me a 2000 Jeep, at around $10,000! Perfect! It had 4-wheel drive which I needed and was even good looking. I could still take it on sales calls. The search was a breeze for me. I didn't have to do a thing! No negotiating, nothing. The purchase process was smooth sailing too. quick credit check and we were good to go! Since then, I've been back for service a couple of times and have been equally pleased. Referrals are everything, and I would highly recommend asking for Matt! read more

Dave Gill Chevrolet - courtesy of www.davegill.com - Car Dealers Near Me - Columbus, Ohio

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Needed a good family car that was good on gas, found this one on the Facebook marketplace. Turns out it's the perfect car for my wants and needs. Excellent service, they helped me get a loan for my car and even filled the gas tank. Jacob Baughman helped me with everything, including information using Facebook messenger. Really great and nice guy. This is my first car from a dealership and probably will be the best car buying experience. Thank you read more

Dave Gill Chevrolet - Lincoln MKZ Hybrid - Car Dealers Near Me - Columbus, Ohio

Bought my 2nd car yesterday hassle free thanks to Sylvia Reynolds in Finance & Matt Ringlien Sales Manager. I also always have my cars serviced there as well! Thank you all at Dave Gill Chevrolet for taking such good care of me! Special thank you to Bret Blankenship & Penny Smith in service, you're wonderful! read more

Well where to begin... first and foremost - do NOT trust these people with your safety, the safety of your family, or anyone you know. These people 100% do not care about your well being and made that wildly clear during my visits. I was the victim of tire and rim theft a couple months ago. Truck was left on blocks. In order to tow it, Dave Gill had some different rims put on there so it could get on the flat bed. Fast forward a week and my truck is "done", they call me and tell me to come pick it up. I get there, they don't really tell me much, give me my keys and send me packing. Once getting on the highway I noticed an extreme shake in my truck and called the dealership and spoke with Jordan. Explaining the situation to him he tells me that he needs to speak to his supervisor and would get back to me. Realize I'm still driving down the road as he didn't tell me to come back. Never returns my call. I make it home that day. Next day I wake up and call again. Voicemail. Left a message. Hours later no return call. Called again. Voicemail. Hour later same thing. Eventually I get someone on the phone and they tell me Jordan told me to take my truck somewhere to get the tires balanced.... wait... you don't want me to bring my shaking truck back to you? Nope. Take it elsewhere. They were clearly done with this job. So I do just that. Took my truck to Hugh White Chevrolet where they took amazing care of me. Immediately finding a spacer the previous ( Dave Gill) left on my truck from the loaner wheels. The service advisor there went on to tell me that my studs were stripped and my wheel was about to fall off. Literally. I call Dave Gill. They offer to pay for my labor at the other dealership knowing they had messed up. Other dealership literally told me my wheel would have fallen off. Dave Gill didn't even want to look at the work THEY HAD DONE. Safety hazard if your wheel comes off your truck on the highway? I think so. End of the day Dave Gill Chevrolet does NOT care about your safety. They couldn't have been anymore clear. Hugh white told me I would have wrecked my truck if I kept going. Thanks Dave Gill for showing your true colors. I promise to NEVER trust my life with you or your service department again. Thanks, Brian Griggs read more

Collision Department is as slow and as unhelpful as can be open 6 days a week can't return calls when open horrible communication and updates on service and service completion times. Will never be taking another vehicle here again for anything. read more

In April 2017, Dave Gill Chevrolet lost a customer, and several others in my family. I am highly disappointed with the service I received in the auto service center. Since I purchased my vehicle back in 2011, for every single repair needed was done by Dave Gill (until I moved away for a few years). I had my car towed into Dave Gill due to a broken engine mount on 4/15/17. The repairs were complete on my car once the parts got in on 4/18, or so I thought. I had a loved one come and pick up my vehicle. Once it was brought to me, to my surprise, the "check engine light" was on. I also noticed that my air conditioner was no longer working as well. I was told over the phone prior to pick up there were no other problems. On 4/19/17, I had a conversation with "Penny" (who by the way is wonderful and very professional), and she told me to bring my car in and they'd find out what was going on. On 4/20/17 I was finally able to bring it BACK IN. They told me it was the result of some wire being pulled due to the engine mount breakage. I asked if I could speak to a manager to discuss my displeasure with my service. Penny directed me to Glen H. Before I could get a word in edge wise Glen just started speaking, and SPEAKING, AND SPEAKING (and quite frankly wouldn't shut up). I am a customer. My expectation is that if I have a concern, I would be able to freely express them in a calm respectful manner to the "manager" without feeling like I am verbally getting stepped on. My perception is that my voice was not heard. When I had the chance to speak FINALLY, I was rushed and dismissed with a friendly "shake of the hand, come back again" followed by a FAKE SMILE. Unacceptable. Completely UNACCEPTABLE. The fact is, Dave Gill charged me FULL PRICE for a service that was not completed. The fact is your "manager" Glen H made no attempt to compensate me for my lack of service and time. If I pay $388.08, most of which were "labor" costs...$238, my expectation is that the job would have been completed right the first time. Another manager offered for me to bring my car back in to "recheck" the why my AC was not working, I declined. My check engine light has been on ever since my visit. read more

I visited Dave Gill Chevrolet yesterday for service on my car. Although I didn't purchase my car from here it needed a type of service that could only be done at a GM dealer. I was very impressed with the level of service I received, especially not having been a customer of theirs. During my time dropping off and picking up my car I observed the way they treated their customers. People were polite, friendly, attentive and informative. They all pitched in and helped each other out where it pertained to customers. These things are extremely important at a time when you're experiencing a very difficult, typically stressful and potentially expensive situations with your car. They even offered rental cars to avoid inconveniences associated with being without your car. My experience made me want to be a customer. I am in desperate need of a new car and really wish I was in a position to do business with them. Kudos to the Dave Gill team!!! read more

I had a recurring gas smell in my '04 Pontiac Grand Am that only seemed to come up when it was cold out and when starting the car after sitting overnight. Had taken it to a few shops previously but no one could ever find the cause. Decided to bite the bullet and pay the diagnostic fee at the dealer assuming they would be the most qualified to determine what is going on. After renting a car from them and leaving it overnight so they could experience the gas smell starting it up in the morning, they tell me it is my fuel lines. They said they are not rusted enough for liquid fuel to leak out, but enough for fumes to seep out and quoted me $1895 to repair. I did not feel the car was worth that investment and paid the diagnostic fee and car rental and cosigned myself to just getting another car. However, I found out it might be possible to just patch the fuel lines so I took it somewhere else where they said they could do that but after looking at it they told me the fuel lines, while rusted, are not that bad and not the source of the gas smell. Unfortunately they still couldn't determine what it was but they said fuel lines either leak and are wet or they don't. There's no such thing as only fumes and no liquid fuel leaking from rusted fuel lines and mine were not leaking. By some stroke of luck, I happened across a video online for a leaking fuel pressure regulator on my exact car with the same exact symptoms. The video shows the fuel slowly spreading up the side of the regulator. I went out to my car, opened the hood, and started it. Lo and behold not 10 seconds later I see the same exact leak on my fuel pressure regulator! $50 and maybe an hour later it is replaced and the gas smell is gone! Searching online for the regulator on this year range of GM car it appears to be an extremely common issue. I'm very upset that Dave Gill tried to push a nearly $2,000 repair on me that was definitively not the problem. Its ridiculous that none of the shops I took it to ever noticed this visibly obvious leak, but pushing an expensive unnecessary repair is simply unacceptable! Will not be doing business with Dave Gill ever again! read more

I brought my 2014 Chevy Volt in for scheduled maintenance. I loved the ease of scheduling through the website. I choose to wait on the car and was back on the road in just a little over an hour - awesome. The waiting area was vey nice and I really appreciated the Keurig Coffee and assortment of flavors - nice perk for those that choose to wait. The advisor was very friendly and took care of me right away. I saw him as well as other advisors interacting with customers and it is obvious the customer service is sincere at Dave Gill. In a past appointment I used the free rental car that was offered. That and the free shuttle service offered will make me a loyal Dave Gill customer for years to come as well as influence my next purchase. It is priceless that it is so easy to get back on the road and to work without hassle or additional cost. read more

I called to make an appointment to get my oil changed. I was told I didn't need to make an appointment for an oil change and to just come in the next day when they opened. When I arrived I was asked if I had an appointment. I told them no. I was directed to a line with one other car while several other cars that arrived after me were helped. When they get to me I was once again asked if I had an appointment. I explained, again, that I did not and why I was there. The guy told me I obviously misunderstood yesterday when I called to make an appointment and they would try to get my oil changed today. I told him that I could go somewhere else if they couldn't get it in today. I told him I could make an appointment for the following Saturday if necessary. I was told no and they should be able to get to it today. So let's see if they get it done today... read more

I recently purchased my very first NEW car from this dealership in March of 2019. from the very beginning a received excellent customer service. the employees were excited with me about my new purchase and helped me through the process. I then had the GLORIOUS luck of someone hitting my car not even 2 months after my purchase. Brad in collision was so so so friendly, kept me updated and was extremely personable. The collision team was also amazing, i picked up my car to a fresh wipe down and sweep on the inside, and the repair was impeccable. i appreciate the hard work and upkeep! read more

I had a FANTASTIC experience at Dave Gill. My Serviceman - Chad - was a terrific help in isolating and resolving the issue I had with my truck. Also, while I waited, my Sales Consultant - Rhonda - kept me company and showed me what was in inventory so that when I'm ready, I can shop with confidence. I'm more than happy to recommend to my friends and family Dave Gill Chevrolet for quality sales & service. read more

The staff at Dave Gill Chevrolet were very courteous, professional, and efficient during my most recent visit to service my 2014 Chevrolet Cruze. I called ahead to make an appointment for a basic oil change on a Friday afternoon. Despite being booked for the day, they did let me know they did walk-in oil changes as well. I arrived shortly after 4 p.m. and they were able to fit me in no problem. I have bumper-to-bumper GM Certified Warranty, so it's nice to know that I can go to a reputable place that honors the warranty. There are a few dealerships here in the Central Ohio area that service GM vehicles, but the folks at Dave Gill are what makes the difference. I would definitely recommend Dave Gill to anyone that owns a GM vehicle here in Columbus for anything from an oil change to a tune up. read more

We drove two hours to buy a used car and the used car manager took full advantage! He did not disclose the car had damage before our long drive up. He sat in his glass office and waved bye bye to us after we asked for a price reduction. We left came back got 125.00 knocked off. read more

I was exceptionally pleased with my experience here. The photos online were accurate, and I received an email promptly after I inquired about the specific car. When I arrived, the car was prepped for the test drive, and was signing paper work within a half hour. John was great! He answered every question, and helped make the whole process of buying a car, which is not know for ease, a walk in the park. read more

One star because you can't do 0 stars, my daughters car was diagnosed as needing a new engine. After replacement engine they can't figure out how to reset codes. After charging for more diagnostics say it needs another engine. A local mechanic suggests having computer reprogrammed for new engine. They won't try saying it's redundant because diagnosis says to replace engine. I'm afraid if the engine was replaced again they would still get the same codes. One would think that a GM dealership service department could diagnose and repair a GM vehicle. So daughter DRIVES car away (to someone who is capable of resetting codes to match replacement engine) Car runs perfectly now with zero engine lights on. Also when paying dealership over phone for work on vehicle that absolutely fixed nothing, the lady taking info was flat out rude because of connection while trying to copy credit card number. Worst experience ever with a GM dealership . It seems as long as they're making money that's all that matters read more

I have to say, this was probably the easiest, quickest, and best experience I have ever had buying a car. My husband and I were in and out of the dealership in two hours after being hustled at another Chevy dealership earlier in the day. I don't know about many others, but I have almost always found car-buying to be an all day affair. This experience was completely different, and for the better! We went in this past Saturday, 10/24/2020. We had Todd as a salesperson, and he was awesome! He asked what we wanted, we told him (which was a Chevy Spark), and he pulled it up for a test drive, even before we started talking numbers. He was very considerate and listened to what we wanted/needed, especially with our budget for a monthly payment. After our test drive, we decided to look at the next step up, model-wise, and went with that. Todd was amazing with getting us various incentives and was overall great. He negotiated for us regarding the monthly payment. Sylvia, our finance person, was also amazing. She had a rule that you have to have fun in her office, and I would say we did! She was extremely easy going and was very quick when going over all our paperwork with us. All in all, Todd and Sylvia were great parts of Dave Gill Chevy. I plan to come back for another car purchase in the future! read more

By far the best experience I have ever had in a dealership. My saleswoman was Tracey. She was so much fun! She got to know each of us personally! (my boyfriend and I) We weren't in the best circumstances to get a car, but we really needed one. Tracey worked her butt off for us. Stayed late, and came in on her day off to negotiate with the banks. She somehow managed to get us a brand new Chevy cruze with the RS package and all the cool gadgets close to our price range! I can't thank tracey enough. She is a great woman, and even felt like kind of a mother figure to me. She was worried about our safety and stayed in our price range as best as she could do to the circumstances. She rocks. And if I ever buy another car. It will be from dave gill. And I will request Tracey. read more

Each time I have been to Dave Gill they have reared me like I am their only customer. If I have a problem they fix it!

Yesterday my mother who owns a 2007 HHR was over at my house and her key was stuck in the ignition, I tried and tried to get the key out but it was a loss. I did the research and saw that her car was one affected by the recall for the Chevy ignition switch issue. Had her call Dave Gill this morning (since it was the closest to her) to let them know and ask her what to do. They told her that it was a known issue and NOT apart of the recall and would cost her around $400+ to fix it. I was furious so I did some digging and had her call another dealership and she talked to the service manager there and they said in fact that it WAS part of the recall and to bring it in immediately. She did and they told her with the back order of parts it was going to take around 30 days to complete the repairs but not to worry, they gave her a rental car and said "we are covering the bill until your car is completely fixed and we are sorry for the inconvenience." Thank you Jack Maxton Chevy for taking care of the issue! And Dave Gill I can't believe you would try and take advantage of an older woman like that and you will not be receiving my business again. read more

You know the service level to get a simple oil change is outrageous. I have to take a day off work, just to get an oil change. Almost makes me want to pay at another place just so I can get in and out. read more

I had my 2014 LS V6 Camaro serviced here in Oct 2017. I went in for standard oil change and tire rotation. They told me my service was finished. Upon inspection they hadn't rotated the tires when I told them this they asked if I wanted the service done. I said yes I'm paying for it complete the service. When I made this comment the lady at check out made a nasty comment about u can't rotate tires on all Camaros they aren't the same size and I said well my you can, rotate them. The reason for this review a year later is my car is due service again and I have a credit at Dave Gill from when I bought the car. I was looking at the invoice and the last time I was there they charged me for 7qts of oil, the car only holds 6 qts actually 5.5. Heads up to anyone going to Dave Gill they are a bunch of stealing liars be on your A game or just avoid them all together. read more

Do NOT go/use or buy from!!! There are FAR BETTER service departments and dealerships... Went into this dealership to shop for a used vehicle. The salesman Joe (fantastic), did his job. He listened to our wants and needs and took us to multiple options that fit of desires. We were confident in Joe and happy with his service and professionalism, thus we bought a 2016 GMC. The road swiftly shifted when having to finally sign the documents to purchase the vehicle... Their finance lady Peggy (or something with a P) attempted to STRONG ARM me into using their financier after SEVERAL mentions that I had my own financier. It wasn't until I told her that I was calling my husband to pick me up and I no longer wanted the vehicle that she backed off. Hindsight, should have known then to walk away from this dealership!! Whenever I buy a vehicle, I get it serviced by the dealership so that the service history is consistent. Well, the only work I'd had on the vehicle since purchase was an oil change by said dealership. About 7 months after purchase, the vehicle's tire sensor began to go off. At the next availability, I asked for them to check into the issue. I was informed by Chad, in the service department, that a really OLD pug, which never should have been done, was faulty and I'd need a new tire. After dialogue and discussion, he informed me he'd send my request to the used car manager Travis. Upon retrieval of my vehicle, I was informed that my information was never transferred to Travis, and that notation of the tire issue was never made. Travis was called and we met about the issue. After much debate, it was agreed on that the used car department would pay for 1 tire replacement, and I would pay for a 2nd. Welp, I had my vehicle serviced for 2 tire replacements and a tire rotation. After a day and a half of driving my vehicle, guess what, same message "left rear tire pressure low". Needless to say, I called to inquire about what work was done on my vehicle. I was given several horrible explanation. One to include, "Well, the sensors of the vehicle may not be connected properly". I expressed concern that if the service department was to fix the tire issue wouldn't it behoove them to remove the tire with the issue. To which, Travis attempted to say that the two worse tires were removed, and he was assured of this by the service tech that did the work. All in all, I DO NOT recommend Dave Gill to anyone especially when shopping for a used vehicle. Joe should seek employment at a different dealership. read more

Good start but horrible finish with these guys. I won't name names today, however, when I first came to their dealership last week I was impressed with the young sales guy (we'll call him Bill) that greeted me. You go to some dealerships and the guys are shooting the shit about the good old days. Bill came in from outside and we got down to talking shop with no bullshit. Most of the details were agreed upon except for the exact amount of our trade as it's reasonable they need to drive the car before they settle on a price. One of the key points that was communicated on my first visit was my parents were older and they don't want the typical car buying hassle. My dad as early dementia and my mom has multiple heart, diabetes and long-term pain issues. So they are not comfortable waiting for the typical games played at car dealerships. I made it very clear on the first visit we wanted a smooth process the day they came to sign things It didn't happen in any respect. It was made clear to Bill we didn't want any of the "extras" dealerships try to sell. In the original numbers, $199 was included at etching for I.D. purposes in case the car got stolen. I had discussed with Bill this was not anything we wanted. Anyways, after I brought it to his attention it came off of the order. So now we get down to the trade-in value. KBB returned $3,600 (worst value category) and the used car guy came back at $1,500. We are okay if they take a little bit of a discount but not $2,100. As I climbed into our trade-in car to head to Byers downtown for a 2nd opinion, Bill came out to say they will give us $2,500. Our family are experienced business people and seek to be treated as such. Just get down to the bottom line and don't make us wait. The day before the sale, the financing was all arranged with our bank so all that was needed was to bring our I.D.'s and sign on the dotted line. The exact color and car were already pre-determined, so there shouldn't be much to consider. After the haggle about the trade-in, we were informed that it would be one hour before the finance people could get things done. Isn't it just plugging some numbers in the computer and spitting out paperwork to sign? My dad became restless because he doesn't like to be away from home and my mom needs to have lunch due to her blood sugar. After some serious insistence on my side, the new car manager got his butt in gear. I am the customer and should be treated as such. If one finance person is working, cross-train someone else or have two on staff so customers don't have to wait. It must be a very comfortable market for dealers here in Columbus. Lastly, we waited another 20 mins. for them to clean and prep the car. That's fine but it should have been done the day before. All in all, what should have taken 45 mins. from start to finish, took 2.5 hours. What a waste of time. Sell me the dealership and I'll outpace the rest of the market here in Columbus! read more

I had the misfortune of hitting a deer in 2013. I was new to the area and my insurance recommended Dave Gill as one of their preferred body shops. Initially all seemed to be going well, I was looking at a two week repair period. I understand that things take time, and given the extensive damage my car had encountered, two weeks was reasonable. After the first week, I was informed that there was more damage than initially found and that the repair time would be three weeks rather than two. When I enquired as to why I was told that due to my car being out of production there was difficulty finding the radiator and radiator bracket required, as well as other necessary parts. At this point I knew that they were trying to pull one over on me. For one thing, my car is a 2009 Pontiac G6. It was 2013. The car was still under the original factory warranty. For another, almost every auto manufacturer utilizes parts commonality. I know for a fact that the Pontiac G6 uses the Epsilon platform, as does the Chevy Malibu. I also know for a fact that the two share the same radiator, and radiator bracket. So what this dealership was trying to sell me was that the parts needed for my still under factory warranty car that are also utilized by a vehicle for sale on the NEW car lot, are no longer available. Any one else find this hard to believe? About halfway into the second week I contacted my insurance to have my car moved. Miraculously my car was magically going to be finished that week. About two days after I picked it up, my headlight was leaking. So I had to go back and wait two hours for that to be replaced. Now, two years later the paint on my bumper is peeling around the headlight. I contact my insurance, as this should be covered by the lifetime warranty, and am told to contact the dealership. I called 4 times with no return call. Finally I filled out the "Contact us" on the website and received a return call. I made an appointment with Heath at 9:00 AM on a Saturday. I drove the 30 minutes to this dealership, and waited for him to be ready for our appointment. When he inspected my vehicle, I was told that the headlights were displaced due to "pulling up too far in a parking space" and he would take pictures and submit them to the insurance, but it was doubtful it would be covered. Seriously?!? So apparently a car is designed to have the headlights misplaced when pulling too close to a curb. Who would buy that? I went to a different dealership, Jack Maxton, and he pretty much laughed when I told him the explanation given to me by Heath. I then contacted my insurance again, who put me in touch with a claims manager, Mike. Mike scheduled a time to meet me at the dealership, where he determined that my car was incorrectly put back together and the damage was a result of a poor repair to begin with. The second repair will be covered in full, as well as a rental car being provided. Mike then informed me that there is no one for the dealership to "submit photos" to, and that Heath should have contacted him when I called Heath. Overall scammers who do shoddy work and won't take responsibility for their errors. Edited: The bulb on the headlight that was replaced burned out, and when I went to change the bulb found the entire thing melted and burned out. My insurance company had to have yet another part of this repair corrected by someone else, as the headlight assembly was missing a piece when installed. Unbelievable. read more