Wonderful experience. Knowledgeable and courteous. I refer all my friends to them. Won my repeat…read morebusiness!

We live in No Ky and found the exact VW Tiguan with the options we were looking for, at their…read moredealership. David Dowe answered our call and went above helping us. He sent us extra videos and pictures, checked the car over hisself. We purchased it online and he offered delivery to us. Jorge Castillo helped with the financing part. David sent pictures of it cleaned up before delivery. Two retired gentleman, one was Terry, drove the vehicle (2 plus hours away) to deliver it. He even stopped to fill it back up with a full tank of gas! The whole process was a great experience and we highly recommend them!

From start to finish my car buying experience with Raul and Germain overall was fantastic. They…read morelet me move at my own pace and weren't pushy at all, plus I love my new ride!!

Two stars because I never purchased through them. Would have left one otherwise…read more Pricing is far above nada ratings for used vehicles, even in pristine or "like new" condition. I asked to speak with someone about negociating a price. Before throwing out any numbers, I was met with a very sharp response from one of the owners, "The price is the price. If you can't afford it, you can't buy it." When I explained I had an offer in on an identical vehicle one model year newer with 8k less mileage for $1,500 LESS in Chicago, he responded, "Well, sounds like a better deal. Go there then." No thanks. Any business that gets high and mighty over overpriced cars just because they sit in THEIR lot and not another isn't worth the money, time, or effort. There are plenty of used car dealerships in the area that will not only give you better pricing and financing, but they'll treat you better too. Pass on this one, yelpers.

I bought my used 2003 G35 here over a year ago. Great car and great service from Shulak Motors. I…read morebought the car with over 100k on it and all the service that was needed had been caught up and then some. The tires had been replaced, along with the brakes, timing belt, water pump and some other things I can't remember. I felt extremely comfortable knowing that all of the things I could think would need done were done. There were a few cosmetic flaws with the car but it is a used car and the sales guy (who I think is the owner) told me about all of them. Doing my due diligence by looking at a few of the same car elsewhere, I found that they all had those same flaws. Oh, and I forgot to mention the car had a clean carfax with service records and the price came in closer to the trade in value than the retail value on NADA website. Anyways this place smashed my preconceived notions about used car places. The people were honest, upfront about everything and I didn't feel pressured one bit. I would recommend this place to anyone looking for a good car and no bs.

Outstanding car detail! Better than when I bought the car at the dealership. ;) Jeff Saunders…read moreowner provides excellent professional service.

From the owner: I Detail for you. I will clean your car like it is mine. It's a bumper to bumper clean. I even…read moreclean the bumpers. I am about Quality not Quantity. You can text me, email me or Private Message me for a quote or any questions. Thanks Jeff Saunders. Saunders Detailing

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Great car and great service, highly recommended. Very patient and answering my questions and I love…read morethe the 2016 porsche That I purchased from them. Helped me through every step of the way. A very satisfied Customer. Thanks

Clearly don't care about selling cars or getting back to customers about the cars they are selling…read more Lack of management and ownership skills. Definitely a scam!!!!

I go to check my payoff amount from time to time through the myGMC app - the moment I do, I get…read moreblasted / bombarded with your scripted CRM spam emails, your scripted CRM text messages, your scripted voice messages from Morgan of their BDC department. Morgan, if you actually paid attention to the notes you supposedly put onto my account the previous time you did this, none of this would be happening. The first time she did it, I understand but politely asked her to please stop; it happened a second time and wanted to blame it on "system errors" and that she would be sure to put notes into the system not to contact me anymore. Well, guess what everyone, I checked my pay off last night at 7:03pm EST last night, and within 2-4 minutes later, the text messages, emails, and phone calls started YET again for the 3rd time. I've been more than polite asking not to be bothered and you still can't seem to comprehend so here's this public message, STOP CALLING ME Morgan (I truly hope this public request of mine will finally break through your incompetence). Each time this continues on your behalf, you're merely leaving footprints and a paper trail to better this case. Riddle me this, why would I want to continue to do business with a company when their BDC department can't respect a person's (previous customer's) simple request? This speaks volume and goes to show you truly don't care about your customers. I've now asked twice prior to this most recent encounter, and yet you still bother me! When a person checks their payoff and you immediately contact them, is that not borderline stalking? When a customer asks twice not to be bothered anymore and they go to check their payoff and you contact me again for the 3rd time; does that not constitute as harassment? I've asked not to be bothered/contacted numerous times, but yet, here we are. YOU are the reason why I will not be coming back. Kudos to you Morgan.

Complaint about Deceptive Sales Practices at Lindsay Buick GMC…read more Today, I found myself in an AWFUL situation that strongly resembles fraud and deceptive business practices. On March 28, 2025, I called Lindsay Buick GMC to discuss purchasing a Buick Envista (VIN: KL47LBEP5SB103388). They confirmed the price and sent me an offer. I informed them that my wife was busy today, but I could come in and leave a deposit, and we would return together tomorrow. Michelle told me that they don't accept deposits, and we agreed that I would come in to purchase the car at 11:00 AM that same day. On March 29, 2025, at 8:11 AM, I received a text message from the dealer confirming the appointment, and I replied that I would be there to pick up the car, possibly even earlier. I arrived at 9:30 AM, filled out the test-drive form for the vehicle with VIN KL47LBEP5SB103388, and Michelle took me to the car. After the test drive, we started processing the paperwork. However, when Michelle presented the documents for signing, I noticed that the price had been changed from $24,785 to $26,625. I asked to see the car again, and I discovered that the vehicle had been swapped for another one (VIN KL47LBEPOSB131020) without any notification. When I asked what was going on, Michelle went silent and then said that my car had been sold earlier that morning. I immediately doubted this, as I had received a confirmation text from them at 8:11 AM, and I arrived at 9:30 AM. Later, the sales manager admitted that they had sold the car the day before. From that moment, the situation took on the form of outright fraud. They lied to me and intentionally misled me to get me and my family to come in. They provided paperwork for a test drive on a car that had already been sold and falsely claimed it was still available. When I asked how they could have sold my car, the sales manager replied, "It's our car, and it's your fault you didn't leave a deposit." This contradicted Michelle's statement the day before, where she assured me that a deposit was not necessary despite my repeated offers to provide one. I asked them to honor the original price for the car, but they refused, stating that money was more important to them than their reputation. Selling the car to another customer the day before, then contacting me to deceive me into coming in, presenting paperwork for a car that had already been sold, and trying to get me to sign new documents with an increased price -- this is fraud under federal and Ohio state laws. This is a tactic aimed at exploiting trusting customers who believe car dealerships, but know this: DECEPTION OCCURS AT EVERY STEP in this dealership. I will file a complaint with the Better Business Bureau (BBB), the Ohio Attorney General's office, and the Governor of Ohio, providing all evidence for an investigation. I will take screenshots of my review, and if you try to remove it, I will repost it along with those screenshots. I urge senior management to investigate this horrifying situation and take appropriate action. Legal Aspects: * Fraud: Under Section 18 U.S.C. § 1341 (Federal Mail Fraud Statute), fraud is a federal offense when fraudulent schemes use postal or telecommunications services. Additionally, the Ohio Penal Code (Ohio, Section 2913.01) criminalizes theft, fraud, and other deceptive practices. * Deceptive Practices: Under Ohio's Consumer Sales Practices Act (Ohio, Section 1345.02), businesses are prohibited from engaging in deceptive or unfair practices when conducting transactions with consumers. The dealership's actions may violate these provisions if they deliberately misled me about the availability or price of the car. * Breach of Contract: If a contract was made with specific terms, such as an agreed-upon price for the car, and the dealership altered those terms without proper notification or consent, it may be a breach of contract under Ohio state laws.

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me…read moreget my belongings out and making a bad day not so bad.

Needed a winch out during the recent treacherous storm. They were there in less than 10 minutes…read more (I'm in the neighborhood, but still). The whole process was quick friendly and efficient. The price was good. Would use again (although hope I don't have to).

From start (9:00 AM) to finish (9:38 AM) the entire staff and operation (fuel cap replacement…read morerecall) was prompt , pleasant , professional and polite . Clean , comfortable waiting area . And Jonathan Krimm was a total gentleman and quite considerate of my age (79) . I am already looking forward to my first scheduled Six Month warranty maintenance appointment ! Great job Byers Team ! sincerely Ms. P.D. Miller

Awesome crew. Great service, very accommodating and pleasant to work with. Would work with them…read moreagain.