Serious post-sale issue regarding a Nissan Titan (that we purchased a post sale inspection on as…read morewell) purchased on September 18th and delivered to our store on September 19th following a Post Sale Inspection (PSI) on this specific unit. Upon delivery, our service department identified a faulty dosing valve, and we immediately scheduled service with Nissan. Nissan reprogrammed the dosing valve and returned the vehicle nearly a week later, stating the issue had been resolved. However, on the same day, the check-engine light reappeared. Nissan's follow-up testing determined a #6 injector failure requiring replacement at a cost of approximately $4,000. Nissan further advised that the DEF malfunction and 5 mph speed restriction might persist even after the injector repair, and that the vehicle could additionally require complete catalytic converter replacements estimated at $9,887. Within two weeks of purchase, we contacted your auction regarding these concerns. We were informed that the vehicle was our responsibility and were offered four auction credits. The response we received from the manager (Rich Peyton) at that time was unsympathetic and dismissive of the seriousness of the issue, despite the scale of our partnership. While we understand occasional challenges in post-sale scenarios, the circumstances here, particularly with a vehicle that underwent your PSI, are unacceptable. Given the vehicle's current state and the projected repair costs, we believe this transaction represents a complete breakdown of process and accountability. We are requesting that the vehicle be returned to your auction for unwind/repurchase.

New ownership has made a significant impact on every aspect of this auction. The almost entirely…read morenew staff is friendly and knowledgeable. Programs have been added to make find a vehicle on the lot a cinch. Improved layout and processes now make pickup and drop off vehicles safer and efficient. These people know how to run a sale! Many improvements to facility have been made and it seems they are ongoing. Pleasure doing business or sending our associates there to work.

If you want to sell your car, I highly recommend checking with Legacy Automotive. They recently…read morepurchased my late model, low mileage sedan. Their price for my car met my expectation of its value, the process was fast, and the staff was professional.

I purchased my vehicle from them almost a year ago. They got me into a nice car at a payment that…read moreI could afford and the loan process was very easy. The loan itself was for 2 years which I totally happy with....not a 5 year loan and several thousand down on something with 150,000 plus miles like another place I looked into (see the ladies in the commercials) I have recommended them to several people and will continue to do so.

I recently bought a car from this dealership, and I'm really happy with it. It drives beautifully,…read moreand I got it at a great price. I'd definitely recommend it--the staff are truly honest and friendly.

Great, honest car lot. Everybody is extremely knowledgeable and straight forward. The whole…read moreexperience was easy. I'll buy again from this group.

I was very pleased! The guys working here were helpful and so kind to us. I was extremely…read morepleased with the car I bought! They were comfortable to work with and did not put any pressure on me to buy something from them. I had not heard of them before, but reading all the good reviews convinced me to go to them, and I am sure glad I did!!! I'd definitely go here again!

Eric was amazing. Easy transaction and nicest guy ever. Very easy to work with. Would buy from…read moreagain.

I had a great experience with Tanner. He was extremely knowledgeable. Made the process quick and…read moreeasy. He answered all questions and explained everything to me as the process went on. Highly recommend! Great experience and great customer service.

Purchased a car from this dealership - they stated it was serviced by their mechanic for a check…read moreengine light related to ad-blue diesel exhaust fluid on a 2015 Jetta. No check engine lights hen purchased. Trailered vehicle home - first drive was to be dealership to get timing belt and transmission services since it has 180k on odometer. As I drove 35 miles to be dealer, repair that 614 cars did, caused exhaust system electronics part they replaced to short out since their mechanic didn't bother to route the wires the same way they took them off, melted on exhaust pipe next to wires they worked on. At time of sale - they stated if any issues with their work they did, just let them know and they'd make it right. I reached out. Received initial response asking for quote and pics from my dealer. Then ghosted. No response to texts or call - sent to voicemail after a couple rings (only called 1x, texted 3 over several day period). Caused $1500 in damages due to their poor service that was done so on top of price of car, I immediately am stuck with a $1500 repair bill. I asked they cover half which was cost of parts in my text. Also discovered they are committing tax fraud! I negotiated price to $5900 out the door - from $5900 plus ttl. They apparently changed sales price on receipt from total price plus tax to equal $5900 to a total price of $3500. Reporting to the Ohio tax office for tax fraud. Was a great experience in person working with these guys, too bad their mechanic made a bad repair and then the "good game" they talked at sale, was nothing more than lies. Guess if you are lucky and get a car without their mechanic making bad repairs, you are probably good but sadly that wasn't my case and watch the price info as these guys are shady.

Great place clean environment, helpful staff and very attending. Didn't end up buying a car but was…read moreimpressed by their level of service.

Very honest Macedonian salespeople who offer excellent prices on their cars. I bought a 2014 Jetta…read morewith only 48k miles for $7400-- an awesome deal. The owner had his mechanic replace the rotors and brakes at no charge and the car is amazing. I recommend Samso, the owner and his salesperson Filip as they are genuine and honest. The man stands by his cars-- more than most local lots. The sales experience was seamless and I would buy from them again! - David B.

you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

PLEASE SPEND THE TIME TO READ THE ENTIRE POST. I submitted an application online, yestobk.com, but…read morewas contacted by a company called "US Auto Connections". Which I'm not 100% sure is even a legit business. I applied on yestobk.com being that I filed bankruptcy and this site deals with bankruptcy clients. I started having contact with Audrie Stoker. I informed her I was looking 4 a truck. She sent a few trucks with prices but would never give me a website to look at the vehicles they have 4 myself. Well after doing some research on my own, I found out that each of these business names are all associated with Miracle Motor Mart. I found the trucks that Audrie sent me on their website. The prices she sent with the trucks in the email were almost $4k less on the website. I questioned the price, I never got a response from her about that. I was contacted by the finance manager, Jerry. He told me that they buy the truck from miracle motor mart 4 the price listed online. He stated they put a mark up 2 make profit. Come 2 find out, they are all linked with Miracle. I picked a truck, was sent tons of pics & info on this truck. When I started the process 2 buy the truck, I requested videos of the truck. That's when I saw the tailgate, bumper & damage 2 the side. WAS NOT THERE IN THE PICS I RECEIVED AT THE BEGINNING. Entire back of the truck looked different and half fixed. I questioned Jerry on it, supposedly 1 of their guys backed into something and tried to fix it themselves. He agreed to send it to a body shop to repair damages. He told me on a Thursday that it would be ready the following Monday. So Monday I reached out the Audrie and Jerry both asking when the truck would be shipped to me. Audrie replied that the truck would not not be ready till that Friday. Which i replied, "Friday"? As I was shocked. She replied, "do you want the truck fixed properly or not?" SHE IS ONE VERY RUDE LADY. Once they got the truck back from the shop Jerry called and stated he wasn't shipping the truck to me bc of the small dent on the side of the bed won't come out. I then told him that if that is all that is still there then I will still take the truck as is as long as that's the only issue that wasn't fixed. He confirmed that's all that was still there. So truck was shipped. Upon delivery of the truck, I noticed the tailgate looks better but scrubs the bed when letting up and down, they only painted over the other damage and didn't fix the issues properly. Also, the passenger bed of the truck is damaged and wasn't fixed. The dent on the side of the bed was indeed there but Jerry failed to tell me the entire panel is bent and can't even be attached to the wheel liner. The same day, I took the truck thru the car wash when I noticed water pouring into the back seat in both corners. I contacted Jerry and his response was we will just pick the truck back up instead of trying to make things right. I let him know I like the truck but just wanted it fixed properly. While discussing these issues on the phone he then proceeds to tell me that he did tell me that the damages was not fixed properly. WHICH IS ABSOLUTELY NOT TRUE. He then told me that they won't do anything else to fix the truck and offered me a $500 check. After arguing with Jerry about these issues he agreed to mail me a check for $900. WHICH THEY DID SEND. Which is nowhere near the amount it costed me to fix the issues with the truck. I wanted Jerry to hear my concerns and disappointment before putting this behind me and moving on from this. He told me he didn't care to listen to what I had to say. That either I take the $900 and keep the truck or they would take the truck back. Being that there's only 1 bank willing to finance to me with the bankruptcy I felt forced to keep the truck being that it's the only opportunity I have to rebuilding my credit. This place is very rude, disrespectful and constant liars. I also added the pictures of the truck they sent prior to delivery. Not even the same tailgate or bumper. PLUS THEY STILL OWE ME $1k.