Purchased a car from this dealership - they stated it was serviced by their mechanic for a check…read moreengine light related to ad-blue diesel exhaust fluid on a 2015 Jetta. No check engine lights hen purchased. Trailered vehicle home - first drive was to be dealership to get timing belt and transmission services since it has 180k on odometer. As I drove 35 miles to be dealer, repair that 614 cars did, caused exhaust system electronics part they replaced to short out since their mechanic didn't bother to route the wires the same way they took them off, melted on exhaust pipe next to wires they worked on. At time of sale - they stated if any issues with their work they did, just let them know and they'd make it right. I reached out. Received initial response asking for quote and pics from my dealer. Then ghosted. No response to texts or call - sent to voicemail after a couple rings (only called 1x, texted 3 over several day period). Caused $1500 in damages due to their poor service that was done so on top of price of car, I immediately am stuck with a $1500 repair bill. I asked they cover half which was cost of parts in my text. Also discovered they are committing tax fraud! I negotiated price to $5900 out the door - from $5900 plus ttl. They apparently changed sales price on receipt from total price plus tax to equal $5900 to a total price of $3500. Reporting to the Ohio tax office for tax fraud. Was a great experience in person working with these guys, too bad their mechanic made a bad repair and then the "good game" they talked at sale, was nothing more than lies. Guess if you are lucky and get a car without their mechanic making bad repairs, you are probably good but sadly that wasn't my case and watch the price info as these guys are shady.

I have bought 6 vehicles from CARS and been pleased with all of them. I have personally known Kelly…read morefor over 30 years and always found him to be honest and trustworthy. I can't recommend this firm highly enough!

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Great, honest car lot. Everybody is extremely knowledgeable and straight forward. The whole…read moreexperience was easy. I'll buy again from this group.

I recently bought a car from this dealership, and I'm really happy with it. It drives beautifully,…read moreand I got it at a great price. I'd definitely recommend it--the staff are truly honest and friendly.

Overall, this is one of the better car-buying experiences I've had in my 25+ years of driving. The…read morecars are newer to not as old and are rebuilt titles, meaning they have been involved in an accident but the guy who runs the joint only sells cars that have only suffered body damage. They do their own body work and do excellent work to the point that you cannot tell the car has been damaged. He can give a price break because of the depreciation the cars face over having been in an accident but because he's less expensive than everyone else, he is not generous on trade and will not come down on the price. Be prepared to pretty much pay his asking price plus ballpark of $1,000 for tax and title. He's probably going to be better than anyone else you could buy a car from.

I love this place and my beautiful car they have great service and more go get you one this is by…read moresecond car from them and keep doing me right

We recently purchased a certified used 2024 RX 350 here. The entire experience could not have been…read morebetter. We got a good deal and all of the employees are top-notch. Our salesperson, Preston. The sales manager, Bryan. The tech expert, Anthony. All great. We bought a certified used GS 350 from here 8 years ago and had the same type of experience. Maybe we will visit again in another 8 years! Maybe sooner?

Came here to purchase a used vehicle. Staff was very friendly and accommodating. The only issue we…read morehad was their financing office. They gave my wife a loan with a 6.89% interest rate saying it was the best rate they could find. My wife has a 788 credit score and is a member of a credit union where she could have had a 5.99% rate. Lesson learned!

Originally we purchased a car. I've had some troubles and they fixed everything even after the…read morewarranty had run it's course. We decided to come back my son and I and we're not only credited extra for keeping the other car clean and in very good repair, he was able to sign for the car with less than perfect credit for himself. Tigran, Arman and Art are amazing and helpful. I have purchased many a new car and used car. I will purchase my next car through them. That is saying, a lot has I have never been through for smaller dealership, i've always gone to the largest ones. Honestly, if I could rank the car higher, then the 5 Stars, I would because of the service. And because of their ethics and the way that they handle their business.

Highly recommend! We recently purchased a peppy 2015 Ford Fiesta, with low mileage at a good price…read moreand a one-year warrantee. Runs well, and any time we have a question, they are always available to help. Really appreciate the customer service, including friendly attention down to the little things (thank you, Art, for helping me pair my phone in the blazing heat!)

Chip and team are the consummate professionals. The inspection results with pictures and…read moreexplanations for everything are great. Buy your car there, service it there, be happy!

I called them up and asked if they worked on classic Audi 90 Quattro they said yes. They asked me…read morewhat I was going to need done on the car, I asked if they would listen to the motor it has a slight know in the number one cylinder and let me know if it's coming from the top or bottom of the motor, I'm only asking for the mechanic to listen to it. They asked me how many miles were on the car I told them 254,000. They said oh no that car is 31 years old and has too many miles, we won't even look at it or work on it, sorry. This is sad that a shop only wants to work on new cars and only wants to do the easy Jobs. I don't recommend this shop unless you have a 2025 or newer. How sad.

Service people are all very helpful. The waiting lobby is…read morevery nice, all the comforts of home. I would recommend them!!!!

I like to periodically update this review to say:…read more Take your business elsewhere. Their sales people suck. They will say anything to get you to sign. Their financing people will keep you there after close for HOURS. They wasted my time - don't let them waste yours. (Their service department is good, though - but their sales can piss off, as well as their "customer service") Second Subaru I ever bought will be the LAST one I ever buy.