1. Legacy Automotive

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Columbus, OH

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Legacy Automotive

4.4 (7 reviews)
Closed • 10:00 am - 4:00 pm

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9 years ago

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11 months ago

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9 years ago

Matt really helped us out. This is our 2nd vehicle from Legacy. I would recommend them to anyone who needs a new vehicle.

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10 years ago

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10 years ago

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10 years ago

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Drive Direct

Drive Direct

(61 reviews)

Maize-Morse

Went to DD with intention of buying a car. I was going to pay cash. I met JAKE a nice young man…read moreand we sat and talked about cars n cost. My brother went with me and we drove 3cars and none we liked. I drove a Toyota Corolla from 2018. It was a lovely car and I bought it, its a sweet ride. I'm very happy and if you go, ask for Jake he was great.

I have worked in the car industry both nationally and internationally, and this is without a doubt…read morethe worst dealership experience I've ever had in my life. It's useless, unprofessional management systems like this that give car sales a bad name and make people hate buying cars. Before driving 4 hours, I agreed on a $30,500 OTD base price before trade with Dakota Berridge. We already had a 5.74% approval through our credit union, but they don't accept outside state financing. So we did a credit application but Dakota tried telling me my wife's credit wasn't good and tried to cap us at an insane 13.39%. I work in sales, I asked for the Risk-Based Pricing Notice which forces them to show the real credit tier instead of playing rate markup games. He got a little bit offended by that and told me nobody ever asked this in his sales career. Well it's understandable that normal customer won't ask it. Told him we wont do it until its close to 7-8%. Final approval came at 8.24%. When we got to the store, they said he left early. So another salesperson tried to hand us paperwork marked at 10% interest. I caught it and made them fix it to 8.24%. On the finance contract the trade-in tax credit wasn't applied. I caught that too and let it slide in good faith thinking it was just late-night human error. The main problem was when i came home and reading the contract. Somehow I missed that the desk never updated the agreed vehicle price to match our $30,500 OTD math, stuffing a $967 overcharge right into my financed total. When I brought it up right away to Dakota, he said "contracts are signed and funded." A professional dealership doesn't hide behind that excuse when a clerical mistake is made, you honor the agreed price and write a check back to the customer for the difference. I've done this job, and that is how real business is done who not only care about making profit but also their customer. I tried calling every single sales manager on the floor, but nobody answered or returned my calls. I reached out directly to Rich Persiani and Ryan Belcher by phone and email multiple times, and never heard a word back. Leaving a $967 price mistake on a contract isn't just dishonest, it's pure sloppiness from a management team. They only care about profit, not customer service or integrity. Once the car is sold, you get zero help or after-service. I have attached the proof of conversation. If you don't want to get screwed, buy your car from somewhere else where they care about long term relationship with customer and honesty.

Roush Honda - Waiting area and cashier

Roush Honda

(220 reviews)

Roush Honda is top notch! I wouldn't trust anyone else to my vehicle if I felt there was a major…read moreproblem. I have had the pleasure of working with Nick, November and Ken in the service department and they are all excellent. I feel they have gone over and above to solve my issues. You can tell they treat your car like their own car. I highly recommend them.

I damaged a wheel rim on a pothole and ordered a new rim, which I was assured would be in by the…read morenext day. The next day, when the phone rang, I thought "There's Roush telling me my wheel was ready" NO! They were calling to tell me they had ordered the wrong wheel. The advisor said he ordered the correct part and assured me it would be in by the next day and mounted and balanced ASAP. When I called late morning to see where my wheel was, the service advisor had no idea what I was talking about and tried to set me up with a service appointment, when all I needed was my wheel and tire. When I finally made him understand, he referred me to another service advisor. By this time I had driven to the dealership and went inside to see him. He said my wheel tire was being mounted and would be ready in 15 minutes if I wanted to wait. 15 minutes later, it was ready as promised and he said as soon as I checked out with the cashier, I would be good to go. I had paid in full for the tire when I ordered it, along with a $50 core charge and thought a refund of the core charge was the only reason I needed to see the cashier. NO! They wanted another $366! It turns out that they charged me twice for the tire, and no mention of a $50 core charge. The cashier didn't seem to know much about anything and disappeared for 5 minutes. Another person hurried down and did some things at her work terminal, smiled at me and then disappeared. After another 5 minutes of no cashier, I asked one of the other cashiers if they could tell me what the hold up was or get someone who was actually able to help me and they just stared blankly at me while mumbling some king of vague apologies. I happened to notice my cashier out in the service bay talking to my service advisor and a manager(?). They were more engrossed with something on their screen than in helping me on my way and the service advisor eventually said "just take the tire and go". I was still wondering about the core charge refunds and when I got home went over both invoices in detail and see that they overcharged me by more than $105. My wife stopped me from storming out the door to go back and settle the matter in person and I am now waiting a call back from someone who knows what they're doing. There is just absolutely no excuse for this level of clusterf**kery

Legacy Automotive - usedcardealers - Updated October 2026

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