After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

Easiest way to sell my car!! 10/10 would recommend to anyone looking to sell. Service was fast as…read morewell!

! ATTENTION ! They deliberately sabotage your vehicle's…read morecomputer system to drive down the price so they can buy it cheaply; then, they simply fix the system using a computer and resell it to another buyer at a high price. I urge the ‍FBI and FEDERAL authorities to investigate this. I can personally attest to this: I took my Range Rover Sport Supercharger there to get a price quote, and they sabotaged its computer system. They disabled the electronics of a car I drove every day and then claimed there had been a pre-existing fault. Now, I can't even drive my car! I do not recommend them to anyone. You will get scammed! There are millions of people like me on the internet. You can look it up. ! ATTENTION !

Roush Honda is top notch! I wouldn't trust anyone else to my vehicle if I felt there was a major…read moreproblem. I have had the pleasure of working with Nick, November and Ken in the service department and they are all excellent. I feel they have gone over and above to solve my issues. You can tell they treat your car like their own car. I highly recommend them.

I damaged a wheel rim on a pothole and ordered a new rim, which I was assured would be in by the…read morenext day. The next day, when the phone rang, I thought "There's Roush telling me my wheel was ready" NO! They were calling to tell me they had ordered the wrong wheel. The advisor said he ordered the correct part and assured me it would be in by the next day and mounted and balanced ASAP. When I called late morning to see where my wheel was, the service advisor had no idea what I was talking about and tried to set me up with a service appointment, when all I needed was my wheel and tire. When I finally made him understand, he referred me to another service advisor. By this time I had driven to the dealership and went inside to see him. He said my wheel tire was being mounted and would be ready in 15 minutes if I wanted to wait. 15 minutes later, it was ready as promised and he said as soon as I checked out with the cashier, I would be good to go. I had paid in full for the tire when I ordered it, along with a $50 core charge and thought a refund of the core charge was the only reason I needed to see the cashier. NO! They wanted another $366! It turns out that they charged me twice for the tire, and no mention of a $50 core charge. The cashier didn't seem to know much about anything and disappeared for 5 minutes. Another person hurried down and did some things at her work terminal, smiled at me and then disappeared. After another 5 minutes of no cashier, I asked one of the other cashiers if they could tell me what the hold up was or get someone who was actually able to help me and they just stared blankly at me while mumbling some king of vague apologies. I happened to notice my cashier out in the service bay talking to my service advisor and a manager(?). They were more engrossed with something on their screen than in helping me on my way and the service advisor eventually said "just take the tire and go". I was still wondering about the core charge refunds and when I got home went over both invoices in detail and see that they overcharged me by more than $105. My wife stopped me from storming out the door to go back and settle the matter in person and I am now waiting a call back from someone who knows what they're doing. There is just absolutely no excuse for this level of clusterf**kery

Can't say enough about this location. This was by far the best,fastest and easiest car purchase we…read morehave EVER done! The vehicle was online and located in Wisconsin and Brooke and Dan got it to us faster than you can imagine. The price was below market value and we didn't have to spend HOURS going back and forth with multiple people (like most car dealerships) to get to that kind of a price. This was a great experience to say the least. We highly recommend stopping by or calling Brooke as she and Dan will take great care of you and will make sure you are 100% happy just like they both did for me !!!!

I like this enterprise because the staff behavior is amazing and rental and purchases of car is…read morereasonable price, Personally, I recommend you guys to try first guys as well if anyone needs car Thanks 3200 Morse rd enterprise

Over the years we have bought multiple cars from Larry for ourselves, our children and now…read moregrandchildren. We have found him to be honest, friendly, extremely knowledgeable, detail oriented, offers very fair pricing, quick to respond and accommodating. We have recommended him to others and they, too, have been very happy with the vehicles they have purchased from Larry. We would never hesitate to send buyers to Larry at. Wholesale Auto. Vicki S.

Larry is super knowledgeable and fair. Traded in my old car, and he actually gave me more than I…read moreexpected. He really cares a lot about his work, and test drives a lot of the cars for himself.

I recently purchased a vehicle from Toyota Direct and couldn't be happier with the experience. A…read morehuge thank you to salesperson Nasir Bary for being helpful, knowledgeable, and patient throughout the process. He was clear, fair, and efficient in answering all of my questions, and he truly listened to what I wanted rather than pushing me toward something else. Thanks to him, I found the perfect Toyota 4Runner Limited with zero high-pressure sales tactics. I'm thrilled with my new purchase and will definitely be back in the future.

Overall: I like my car, but the buying experience definitely had some moments that made me raise an…read moreeyebrow. What I like: I really like my car, and Toyota Direct makes payments easy and convenient, which I appreciate. What I don't like about the vehicle: The screen in my 2025 vehicle keeps shutting down. It was repaired, but the same issue came back shortly after the replacement. A vehicle this new should not have the same problem recurring so quickly after a repair. I'll be going back to service soon. Oh, this one service guy had my keys in his hand to show me to my car with completed service and he holding my keys he asked what color my car was. What the heck was that?!? Give me my keys so I can leave! When I answered the question he gave me my keys. (BUT KYLE AND LILY ARE TRUE ROSES FOR TOYOTA. Their service is smooth, kind, informative and humble. I can truly rest in their characters. The sales experience: My salesman seemed more interested in flirting and asking personal questions than selling me a car. He could have been my son, so no offense taken. However, ladies, don't get caught up answering salespeople's questions about your dating life unless it directly relates to why you're buying the car. Divert immediately and get back to business! Now, let's talk about the financing. They showed me a credit score approximately 10-20 points lower than my actual score. A lower score could justify a higher interest rate, and my salesman was prepared to proceed with that rate. I took a picture of the credit report they showed me. What happened next? My interest rate went from 10% to 5.99%. Even more interesting, before offering me 5.99%, my salesman wrote 4.99% on paper, then scribbled it out and said, "I mean 5.99%." Then the financial advisor came out of his office and said something along the lines of, "Come on, you've been here a long time. Let's sign the papers." I found that intimidating and frustrating. I was making a major financial commitment, and I was taking the time necessary to make an informed decision. My time at the dealership was not a reason to rush me into signing a contract. Lastly, while I was signing the paperwork, the financial advisor told me he had "pushed the due date" as far out as he could. I interpreted that as a favor. Great, right? Well, I later realized that extending the due date would result in the company collecting hundreds, possibly over a thousand dollars, more in interest over the life of the loan. So much for "Oh, let me help you!" Bottom line: I like my Toyota, and I appreciate Toyota Direct's convenient payment system. However, my experience taught me to pay close attention to every detail of a vehicle purchase. Know your actual credit score. Question discrepancies. Pay attention to interest rates. Read the fine print. Understand how changing your payment due date affects the total interest you pay. And above all, never let a salesperson's charm, a financial advisor's urgency, or the appearance of a favor distract you from what the numbers actually say. I came to buy a car, not to be pressured into a financial bomb. Read everything, ask questions, take pictures, and do the math. P.S Also, my old car was towed to their parent company who was instructed not to touch anything in the car. Tell me why they pretended not to have my car while they stuffed SOME of the items back in the car that they weren't supposed to touch?! When I asked the guy in the back sitting in the middle chair if he could contact me if they found what was missing, he said ok, but never called. HMMMM...only a call was needed. Also, I was told only one credit check would show up in my credit report since they were all done together. That was a lie, three credit checks are sitting on my credit report. If any salesman there tells you this walk away, their honesty wanes to secure sales instead of just being honest because it's the right thing to do.

you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

PLEASE SPEND THE TIME TO READ THE ENTIRE POST. I submitted an application online, yestobk.com, but…read morewas contacted by a company called "US Auto Connections". Which I'm not 100% sure is even a legit business. I applied on yestobk.com being that I filed bankruptcy and this site deals with bankruptcy clients. I started having contact with Audrie Stoker. I informed her I was looking 4 a truck. She sent a few trucks with prices but would never give me a website to look at the vehicles they have 4 myself. Well after doing some research on my own, I found out that each of these business names are all associated with Miracle Motor Mart. I found the trucks that Audrie sent me on their website. The prices she sent with the trucks in the email were almost $4k less on the website. I questioned the price, I never got a response from her about that. I was contacted by the finance manager, Jerry. He told me that they buy the truck from miracle motor mart 4 the price listed online. He stated they put a mark up 2 make profit. Come 2 find out, they are all linked with Miracle. I picked a truck, was sent tons of pics & info on this truck. When I started the process 2 buy the truck, I requested videos of the truck. That's when I saw the tailgate, bumper & damage 2 the side. WAS NOT THERE IN THE PICS I RECEIVED AT THE BEGINNING. Entire back of the truck looked different and half fixed. I questioned Jerry on it, supposedly 1 of their guys backed into something and tried to fix it themselves. He agreed to send it to a body shop to repair damages. He told me on a Thursday that it would be ready the following Monday. So Monday I reached out the Audrie and Jerry both asking when the truck would be shipped to me. Audrie replied that the truck would not not be ready till that Friday. Which i replied, "Friday"? As I was shocked. She replied, "do you want the truck fixed properly or not?" SHE IS ONE VERY RUDE LADY. Once they got the truck back from the shop Jerry called and stated he wasn't shipping the truck to me bc of the small dent on the side of the bed won't come out. I then told him that if that is all that is still there then I will still take the truck as is as long as that's the only issue that wasn't fixed. He confirmed that's all that was still there. So truck was shipped. Upon delivery of the truck, I noticed the tailgate looks better but scrubs the bed when letting up and down, they only painted over the other damage and didn't fix the issues properly. Also, the passenger bed of the truck is damaged and wasn't fixed. The dent on the side of the bed was indeed there but Jerry failed to tell me the entire panel is bent and can't even be attached to the wheel liner. The same day, I took the truck thru the car wash when I noticed water pouring into the back seat in both corners. I contacted Jerry and his response was we will just pick the truck back up instead of trying to make things right. I let him know I like the truck but just wanted it fixed properly. While discussing these issues on the phone he then proceeds to tell me that he did tell me that the damages was not fixed properly. WHICH IS ABSOLUTELY NOT TRUE. He then told me that they won't do anything else to fix the truck and offered me a $500 check. After arguing with Jerry about these issues he agreed to mail me a check for $900. WHICH THEY DID SEND. Which is nowhere near the amount it costed me to fix the issues with the truck. I wanted Jerry to hear my concerns and disappointment before putting this behind me and moving on from this. He told me he didn't care to listen to what I had to say. That either I take the $900 and keep the truck or they would take the truck back. Being that there's only 1 bank willing to finance to me with the bankruptcy I felt forced to keep the truck being that it's the only opportunity I have to rebuilding my credit. This place is very rude, disrespectful and constant liars. I also added the pictures of the truck they sent prior to delivery. Not even the same tailgate or bumper. PLUS THEY STILL OWE ME $1k.

I found a vehicle on a website that happened to be at Germain Volkswagen. This dealer was over 6…read morehours from my home so I was anxious about purchasing. The sales associate, Nick, gave me a tour of the vehicle by FaceTiming me and test driving it. He pointed out any marks; however the vehicle was virtually spotless. The price was lower than any others I had researched across the country, looking as far south as Texas and as far west as California. Nick was reliable and helpful. He even drove an hour in the pouring rain to pick me up when I did find a ride to Ohio! He told me his philosophy was to be a good human and not scam anyone in hopes that his customers would return for many years. This kid is truly nailing that. They managed to get within 200$ of my price and although I truly despise buying a vehicle and the way I am usually treated as a woman, I can say this was a pleasant experience. The financial manager, Colton, who worked with me to sign the papers was professional and fun to talk to while we worked. Ask him about his dogs! I highly recommend Nick if you are searching for a vehicle. It felt good to not have to argue about purchasing a vehicle. This was the first time I left a dealership with a smile on my face and it was worth the long drive.

Kudo's to Germain VW and the sales team for my 2021 Ford Explorer XLT purchase. This was a purchase…read morethrough my son and remotely by me. Getting the paperwork completed was generally easy and the sales person Clifton Jordan was very helpful. The manager Travis Rausch and finance group were also very helpful in getting all the paper work to me because I live in Indiana and Germain is in Columbus Ohio. This type of purchase involves moving the title between both the Ohio and Indiana Bureau of Motor Vehicles and to the bank where the loan is held. By the way, getting the loan through Germain was very quick and at a great rate. The Germain people communicated via overnight mail, phone calls, emails, and text messages and this also made the purchase easy. So, the purchase of a new vehicle was a pleasant experience and I recommend Germain and their staff if you are purchasing a vehicle. THANK YOU GERMAIN!

Absolutely phenomenal buying experience! Purchased my vehicle in May 2014. I went in to buy a 1997…read moreJeep Wrangler with 104,000 miles on it so I could have a toy for the weekends and a good winter beater. I drove it and found a couple of minor issues which were reflected in the sale price and I was ok with buying it as-is. I didn't have the 7k laying around to pay cash so I looked into financing it and I thought I had decent credit so I thought it was possible. They got me a 6% interest rate and I put a little down on it and it has been history since! I love driving it and I put about 4,000 miles on it the first year I've owned it. I will definitely buy another vehicle here if the opportunity presents itself and I've sent a few customers their way as well because they were so good. I have nothing but good things to say about the guys over at Roby Cars!!

I would say that this is the place to go BUT unfortunately that IS NOT the case. I was hoping that…read moreb/c I am a woman, the stereotypical "take advantage" scene wouldn't occur, but it did. In attempt to purchase a car, my guy friend (who's so in cars) and I priced the KBB value of a 04 Volvo. They wanted 12, KBB priced at 7 but we were willing to negotiate. As a person with good credit (literally classified as good) and 1500+ for a downpayment we found it odd that they wanted nearly 30% of the car's asking price, switched some numbers to where KBB price matched there's, then tried to put me in cars that looked like they were on there last leg. Granted, each customer experience is different, but it's crazy how with good credit I was told I need a substantial downpayment and the Volvo s40 turbo was not an option, yet I went to Lindsay Acura and only put down 1500 with a brand new Acura TL... THE SAME DAY!