This review is long overdue. I was debating on whether I was overreacting about the experience I encountered however after careful deliberation I figured it would be a good idea to at least let the public know about the inappropriate comments I heard from the employees during my time at this establishment.
I was in the process of moving and needed to rent a U-Haul. I read such good reviews about Legacy so I decided to reserve a truck online through them so I could pick it up the next morning.
When my boyfriend and I arrived the next morning, the employee who usually does the paperwork for the U-Haul wasn't there. The employees that were there started off being friendly though so I didn't mind waiting and granted it was snowing outside - so I figured I would be waiting for at least 20 minutes after my appointed reservation time. It was one hell of a snowstorm. I waited in the lobby while my boyfriend went outside to check the car for his phone (he misplaced it). While I was waiting in the lobby alone, an older gentleman who happened to work there, arrived for work.
He looked at me and said "Is there something I can help you with?".
I told him I was waiting for a truck. He then proceeded to look outside, turn back to me and asked "Are you with that gentleman outside?"
I said "Yes I am".
He then says "Hmmm. I wouldn't have placed you two together."
Wow. WHERE DID THAT COMMENT COME FROM? Really? Okay. I ignored his comment because clearly he was older and very ignorant.
After my boyfriend came back inside I didn't say anything to him. I kept my mouth shut about the ignorant comment that old man said. However as time went on, the other employees in the back were trying to call the U-Haul representative to see when he would arrive. The rep said he would be there in 10 minutes. 20 minutes had passed and one of the employees mentioned It was possible for him to do the paperwork but he didn't want to be coached over the phone because...and I quote these words because they came out of his mouth... "the less he knew about the process, the better because he didn't want to be responsible for renting U-Hauls's from now on".
So all in all, they didn't want to go above and beyond to learn something new on their job to assist a customer who was waiting patiently. Also, they allow their employee to be rude and sly by saying inappropriate comments.
My advice, at least if you want to rent a U-Haul from this place, go to U-Haul on Morse Road. That's what I had to do. read more