I'm not going to one star the place but feel the need to warn other to be diligent when purchasing a vehicle from CarMax. The shopping experience and selection has always been good, but my third experience has come to bite me in the wallet. I've owned an Odyssey purchase there for about five years, and a couple years into it I got a flat tire in my garage from a sheet metal screw. Turns out the driver side wheel liner and plastic shield underneath the engine had been reinstalled with sheet metal screws at some point prior to our purchase. I was annoyed and contacted the corporate office only be told that their inspection should not be the basis of a purchasing decision. This vehicle also had a clean Carfax report. This brings me to today. During a recent family vacation, the driver side fender started popping out, pulled the wheel liner that then shredded against the tire, and exposed a rather extensive Bondo job. So my Odyssey now sits in a body shop with about $1,600 in estimated repairs. I was a little too trusting and assumed that these sort of issues would have been discovered prior to selling a vehicle. Really hoping this wasn't a CarMax repair. read more

Was selling my car to Carmax and it felt like a bait and switch scenario. The vehicle is in excellent condition, yet they offered me 2/3 of the online quoted price. read more

Easiest way to sell my car!! 10/10 would recommend to anyone looking to sell. Service was fast as well!

We bought a car from CarMax In Oct. Overall, It was a good experience and would recommend. If they do not have the car you are looking for, then for roughly a hundred bucks they will ship a car in from another location. I would not say by any means it is the best cost option but we knew what we were looking for and found it in their network. I will add it was listed at a reasonable market price-point within the Kelly Blue Book Value. The Easton location was great, it was a decent experience, and would recommend this location as an option when looking for a car. read more

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This store needs a new manager let's start there. Walked in for a test drive waited 30min. Yes staff were busy but instead of management stepping in and offering to help, they just said to continue to wait till the next available person would be free. I've test drove a lot of cars at Carmax locations from SF, LA to TX and FL never had to wait over 10min before I was handing my DL and insurance over to test drive. I'll happily take my business to the Dayton store where a potential sell will be recognized as this would be my third car bought with CarMax in the last four years . Would not recommend this location to anybody that values their own time. I left after 30min because I most definitely wasn't gonna wait another 30 minutes or possibly longer as they didn't have a definite time of when somebody could help me. read more

don't buy a car from this place ... told me my car would qualify for a tax credit when they sold it to me .. but when time comes for me to get the form I need for the credit they say it isnt eligible... no accountability whatsoever. read more

The sales department is good and very helpful. But the service department is awful. I dropped my vehicle I bought from them off to service the engine. They've had it for over a week and half and have not told me what the potential issue is. Plus I've called them multiple times and no one answers I leave a message and they have yet to call me back. This is forcing me to take time off work to physically go to the store and ask for updates. read more

CarMax drilled 2 holes into the bumper so they could put their "CARMAX" sign on the front of the car. Now my car has 4 unnecessary holes in the front bumper. Thanks CarMax, that was a very selfish decision. Part 2. Our trusted, Certified Volkswagen mechanics (Dandini) did an inspection on the car and found rust on the brakes (a $700 repair). It was obvious because thew brakes lurch and squeek everytime they are released or applied. This condition is one CARMAX was supposed to remedy before selling the car. Only after TWICE compelling Carmax to honor the terms of the sale were our brakes repaired. We were insulted, manipulated and hustled. Conclusion: Carmax has no interest in repeat customers nor good referrals. They gave us an ultimatum, "If you don't like the holes in your bumper, return the car." -and- "You know, the rust on your brakes happened overnight." (Ignoring that the car sat outside in Illinois all winter). Hustlers, manipulators....Don't buy from CARMAX. read more

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I had to sell an older car I had. I went to the website, answered their questions, they provided an estimate and a time to bring my car in. It worked exactly how they said it would. I brought my car in. I did have to wait but got the price they quoted online. read more

Very easy to dealing with CarMax. We are selling our car and have not decided what we want to buy. No pressure from salesman which is why I have bought and sold cars here for years. Buying cars is always stressful until you shop at CarMax. read more

I've had an amazing experience selling my car! Before you trade-in your car, please take it to CarMax. I received 2k over the dealer price! It was a great experience and the service was excellent. read more

CarMax - Used Car Dealers Near Me - Columbus, Ohio

I found a car online (I live in Cincinnati) and drove up to Columbus for a test-drive. I ended up buying the car, but that is not due to anything CarMax did. It is in SPITE of them. The car had not been cleaned...at all. If there was not a 30 day return policy, I would not have purchased the car. -Back trunk area was full of pet fur -Dust all over dashboard -Arm rest area / console area dusty and dirty -Liquid (likely coffee) spilled down inside of the passenger side door, leaving a trail -Very negative smell emanating out as soon as you opened the door The salesman said he was going to tell the guys to clean the car while I filled out paperwork, and that he was making a note to have it extra cleaned. After the paperwork, he brought the car out and the dashboard was still all dusty, they had not touched the passenger side door (I did not see the coffee spill until later that day when my friend rode with me and pointed it out), they had not cleaned out all the fur, and there was a piece of trash in the console area. The salesman made a comment about how "what could you do, it was kids cleaning it." He also made a snarky comment about how "your [my] car must be sparkling," since I wanted them to clean this one. I told him no, it is not, but I also did not just pay a whole lot of money on my car, and I was spending it on this one. Over the next two weeks, I tried multiple things to get rid of the smell, to no avail. I also replaced the cabin air filter, and I am fairly sure it had never been cleaned or replaced... and the car had almost 33k miles. I tried vacuuming the rest of the fur out, but could not get all of it. I called and complained, and after one person telling me that CarMax does not clean cars like I wanted it to be cleaned (um, check your web site, it clearly says part of the CarMax Certified process is deep interior cleaning), I complained enough and suggested they call the Cincinnati CarMax and tell them to clean it. Cincinnati CarMax has been wonderful, and I did end up keeping the car. They were able to get the odor out (at least as of right now - hopefully that is permanent) more than I could on my own; they deep cleaned it; put the yellow bow on it (which is a CarMax thing and Columbus should have done); and cleaned up some scratched areas on the exterior with paint. I have zero complaints about Cincinnati. I was referred to CarMax to purchase a car. If I had only been left with Columbus Easton, I would never recommend CarMax to another person (I still would recommend AGAINST Columbus Easton). Cincinnati CarMax has been good and based on their service, I would recommend them to another customer. Columbus Easton was rude, unprofessional, and dirty. Not very high standards. read more

The salesman, Alpha, was awesome. He was very patient with us and showed us a lot of options and wasn't pushy at all. When we got the vehicle I was a little disappointed right away with the fact that it wasn't very clean, it even had a dirty rag left in the middle console. After having it for a couple of weeks we'd started noticing a lot of issues with the car: parts where paint was chipped, broken vents, and some strange engine noises. So we decided to return it. We had to wait about an hour and a half but we were able to complete the return. Overall, we were disappointed with what we got but happy that we were able to make the return. read more

I'm a little worried about CM. Not much, just a little. Stained and ripped carpets. Their own moniker banner decal, that you see big and bold, on the far wall, as you enter... peeling and curling like old wallpaper. Bugs were crawling on the floor by the waiting area, and vending machines. I appreciate the online appointment reservation. The email and text from the individual we were to meet. It made it convenient to bump our time back an hour. Customer service was as courteous and friendly as you would expect from a sales showroom. We came for an appraisal, and received one after about 30min of driving on the lot. It was as I expected, but not as my wife did. How dare you insult her sentimental value by offing $100 over the lowest KBB? I calmed her down by saying this was our salesman, not the appraiser. * * * Note to others... Tell the salesman to skip the policies, reasons, comparisons, and time. "What's the price?" Otherwise snatch the paper from their hand. They're going to hand it to you anyway. If you don't want a check right then, say "Thank you, and goodbye". You have a week to accept the offer. It's low because they have to sell for a profit. Add a couple hundred and sell it yourself. You're paying for their time. On a separate occasion we came here for a small suv shopping. They dragged us up and down the lot, looking over rooftops for another option, without listening to our specific needs. We used them for sizing tall person fit and comfort in various vehicles. Then be prepared for the onslaught of followup correspondence. 5 so far in 3 days. I DON'T WANT TO TAKE A SURVEY. Full size dealerships have golf carts, complimentary drinks & food, and a larger on site inventory. **Oh don't let me slight that CM has a nationwide inventory. They can bring a car from any lot to your lot for a $$$ fee. Not refundable if you don't like it, or buy it. read more

CarMax - Quit blowing up my email. - Used Car Dealers Near Me - Columbus, Ohio

When we bought our new to us Kia k5. We had it shipped from Michigan and when we paid for shipping, we asked if there was any defects with the vehicle we were told no. When it arrived, it had a lot of defects. We brought it up to the managers attention, and he wrote down all the issues and told us bring it back in when Service calls, and they will fix all the issues with the vehicle when we received the vehicle after a week only three out of the 10+ were fixed. Whoever worked on the vehicle said they were with in spec. There was a chip in the doorhandle that we wanted painted or replaced because there was a chunk missing, there is rust on the A pillar on the passenger side, we asked for the interior to get cleaned, rubbing compound on the seats, there is footprints on the roof scratches on the wheel well rubbing compound on the roof still. Missing pieces to the interior the interior on the driver passenger door had a rip in it, and we asked for them to fix it, and they did not. All of these issues were put in the notes as within CarMax spec. You guys had the vehicle longer than we had possession of the vehicle. When we brought it up to the managers attention, she blew us off like this was a daily occurrence. she offered no solution the office counter didn't offer any solutions. Are car buying experience went from excellent to really shitty once we receive the vehicle and service "fixed". The sales manager when we returned our vehicle because we are unsatisfied on the repairs just took the vehicle in the back without making sure none of our belongings were in the vehicle or asking if we had anything else in the vehicle, she just proceeded to take it without discussing anything with us we were tossed papers for the return, it was a very unpleasant experience with buying this car. No one offered solutions. The manager felt extremely cold to talk to like this was a daily occurrence. We pretty much got told to sign paperwork and get out. read more

Joe Cunningham at Carmax Sawmill in Columbus, Ohio is great. He made the whole process of purchasing a vehicle easy. I have been a carmax customer since 2007 and Joe sold me a SUV back in 2013. Great service all around to include the business office staff. read more

CarMax - 2019 Subaru Crosstrek - Used Car Dealers Near Me - Columbus, Ohio

Let me sum it up for you. Customer service is a cut above here. Ask for Justin when you go. Here's what they did that was so great: 1. The CarMax team treated me and family like a royalty through the entire process 2. Justin provided us with all the information we needed to make the right decision. 3. My family drove off in a used certified car that we loved. A big thank you to the CarMax team. Don't forget to ask for Justin will help you find whyour new car. read more

Horrible service..condescending managers and flat out liars. Paid CASH (check) for a $15000.00 car..drove it 4 miles and it stopped accelerating. We brought it back within 30 minutes and now two days later NO CAR..MONEY FROM OUR ACCOUNT WITHDRAWN and still waiting for resolution. Fellow VETERANS please do not use this place. read more

We just purchased our second car from CarMax -- where you get a new car experience with the savings of a great used car. We loved the no-haggle pricing, great choice of vehicles, and excellent customer service from the sales team, business office, and service department. The first place anyone should look to purchase a quality used car is CarMax. We are completely satisfied with our buying experience the second time around! read more

I drove my truck in and my truck was return with a flat tired after having it in the shop for over 6 weeks. Also the problem was not fixed. And the representative I dealt with she didn't care about them giving me my truck back with a flat tire she sent me across the street instead of telling me before I got there my tire was flat. I also felt racially profiled. I thought it was just me but now I know there Has been others feeling same way. I don't recommend anyone buying vehicles or doing business with carmax . Is not worth it . read more

Rip off!! Don't use their services! Wasted a half hour of me and my wife's time and offered a ridiculous lowball price for my car!! Because of " slight body rust"! We are in Ohio!! Snow and salt! Do they not drive in the winter??? Skip and advertise on your own, read more

I went in over the weekend to sell a vehicle I no longer needed. I was thrilled to see that the entire staff was taking the COVID-19 CDC guidelines very seriously. There were markings on the floor where customers were asked to wait, the waiting area seats were spaced 6 feet apart, and while signing the paperwork, both the counter and pen were sanitized before and after my use. I interacted with about 4 different people there and everyone was taking these precautions. Definitely want to thank the staff for making the experience feel safe and clean during such a strange time. read more

Decided to go to Carmax to sell my 2017 Chevy Equinox. Decided not to sell it myself, as I did not want strangers coming to my home and having to deal with the no-shows, tire kickers and the "I'll talk to my wife and get back to you" buyers. Checked KBB and a couple local dealers and Carmax offered a better price by several hundred dollars. Made an appt. online and showed up at the pre arranged time. The guy at the check-in desk showed us where to go and we were quickly checked in. We waited about an hour while they inspected the vehicle and prepared the offer. The offer was the same as the online offer and I accepted it. Took another half hour to sign papers and so forth. Overall, it was a pretty good experience. I got a decent price and walked out with a check. Of course, you're not getting the retail price, but that's understood. You're paying for the convenience. My only complaint is, I don't know why it took so long as they were not busy that day. We were there about 90 minutes and it seems it could have been completed in an hour or less. In conclusion, I would probably use Carmax again in the future. read more

Son bought a new car so we had an extra car to sell. Lets take it to Carmax because they are no hassle. Made an appointment for 2pm and arrived early. It is now 4pm and i am still here. Poorly trained uncaring staff is the only description i can offer. Do not waste your time here, they have better things to do and serving you is not one of them. I won't waste my time on a place like this ever again. Not worth the wait! read more

Highly recommend! Very low stress, no pressure. Easiest car buying experience ever! We drove several cars and compared options. And then left without buying anything. Went back a week later and had set up an appointment online to sell my current car and purchase a Jeep I had placed on hold. I had already done a pre-qualification application. It was all very simple and smooth from start to finish. Sold one car (and feel I was given a fair price) and left with my new (to me) Jeep! Just an overall great experience. And they tied it all up with a pretty bow! read more

CarMax - Used Car Dealers Near Me - Columbus, Ohio

Carmax Easton was a fantastic experience. From start to finish the experience was easy and hassle free. The staff does exactly what they say they will do. I purchased the car from Vince, who actually called me back when he said he would, and was very helpful. I transferred my car from a North Carolina location. When the car arrived it had some paint flaws. Vince inspected the car upon arrival before I saw it and was very honest about the paint flaws. Carmax offered to fix the flaws with no hassle, and provided me with a rental. The service department called me for regular updates on the status of my car. I have purchased from standard dealerships before, with much aggravation. Carmax Easton was a different experience, a class act through and through. I would suggest purchasing from this location to anyone. read more

I'm not too happy with my current car. I've been pondering trading this one in for a used one - less payments. However, before I could even think about proceeding, I needed to know the current value now. Decided to have CarMax do this. Jordan, I believe was his name, was patient and a good listener. I tried looked around and sat in many while they were working and valuing my Car. It took them about 30 minutes. Im very happy now that I know what my car is worth. read more

I love CarMax. I never feel like they are trying to get over. They are straight and to the point. No dealings, or coming and going back to the manager pretending to cut the price. I just brought my second car from them. I highly recommend them. Joyce Madison read more

I did it! My very first adult purchase! I put a down payment on my new (to me) car yesterday!! After a lot of nerve wracking "adulting," I drove off the lot with a 2013 Honda Civic. Jordan Mitchell from CarMax at Easton was the best to work with! Walking onto the lot I had no intention of purchasing a car; I told myself I was supposed to be browsing. Laid back and patient, he let me do my own looking, comparing, and debating. I didn't feel as if I were pressured to buy a car right then and there like you often do when you visit car lots of this size. After explaining my situation to Jordan, we sat down and compared a few different options and we came up with the BEST car for me; his down-to-earth advice pointed me towards the right decision. Jordan worked with me to figure out what financing payments and warranty options were going to be the best for my situation. Even with a couple small hiccups, I was so happy with my experience. I couldn't leave without giving him a hug before driving off the lot! If you are looking to purchase a new car in the near future, I would definitely recommend seeing Jordan! Even if you don't buy, I guarantee you will enjoy your experience. read more

CarMax - My car tied up with a bow! - Used Car Dealers Near Me - Columbus, Ohio

I'm disgusted with the associates at this location. The moment my boyfriend and I walked in, we were racially profiled and treated as though our money wasn't as green as grass because the color of our skin was slightly more tan than theirs. Disgusting this type of mentality is still prevalent in 2020! I hope these associates are addressed as their ignorance has no place in 2020 and represents the entire Carmax company. #ignorance#alllivesmatter#blm#endinjustice read more

In January this year, I financed a Honda CRV for a friend in Ohio. I live in California. I spoke with Robin on the phone prior to arranging a test drive. I explained I planned to finance for a friend that I was visiting. After test drive, and down payment and insurance info made (about a 6 hour experience...... with a child.......) and having to page Robin from other calls multiple times... Finally, processing the stack of paperwork. I again tell the paperwork folks the situation as I am signing documents. One state-related document I had asked questions about and was told that I needed to sign because I lived out of state (this statement was way false, i later discovered.) ANYWAY, Robin set up paperwork as if I was buying the car to bring back to california with me. Now, the person who should be driving this car is unable to get tags for the vehicle because the title is problematic or something? Carmax tells me to talk to my lienholder, and they say they just handle the financials, and yes, carmax should be the one to handle this. Ohio DMV has no idea what to do, California DMV has no idea what to do...... NOW WE ARE STUCK WITH A VEHICLE WE ARE UNABLE TO USE! Carmax has asked me for feedback from my experience... with no follow up...... At this point I want this vehicle GONE! Take it back!!!!! I will NEVER do business with CarMax again and will defer as many people as I can from doing business with you guys. read more

Great experience. Good customer service. My sales person took his time, explained most everything. I appreciated that the sales person allowed me to view vehicles without looking over my shoulder or pressuring me. Would recommended Car Max if your looking for a "new" used vehicle. read more

As far as car buying experiences go I have never had a more pleasant or easy experience than I did with Rob Talley at CarMax. Extremely professional, knowledgeable and helpful service. The no hassle price removes a lot of the headache in the shopping experience and if you come in with a clue on what you are looking for, what you want to spend and researched financing then you can be in and out fast. I had a vehicle transferred from out of state to be purchased at this location and Rob kept me informed of the process each step of the way, when the car arrived we scheduled an appointment and because I had my financing worked out prior to coming in I was in and out within 45 minutes driving my new car. I don't think I would look to another dealership in the future for my car buying needs. read more

One of the worst buying experiences of my life...I attempted to detail how bad the experiences was, but I ran out of characters... So here are some of the highlights... - Wednesday Failed first attempt at a test drive because my assigned sales person could not find someone to cover for him and he would not let me go alone because I didn't have my insurance card. I had supplied all relevant information, but didn't have the little paper card - Friday Failed delivery of the truck because, despite having explained exactly when I would be in, my assigned sales person didn't try to start the car until a couple minutes before I got there. He then looked at me incredulously when I said I wouldn't take delivery of a $30k car if it had to be jumped to start it - Saturday Despite having explained I had a wedding that evening the sales person texted me an hour later than he committed. Also, despite having texted him with the exact time I would be in, nothing was ready for my arrival. Not paperwork, not the truck, nothing... -Bad to Worse I agreed to $1000 down and despite having mentioned several times I would be paying with a credit card the sales person failed to mention they do not accept them for down payment. I discovered this at the cashier's station and because we were behind schedule the banks were now closed and I was running behind to make it to the wedding, When asked what they could do to help me solve the situation the only solution offered was for me to WALK to an ATM in 30 degree weather or test driving my truck (which wasn't ready yet) to go get my debit card at home (20 minutes away). I should have ran far, far away at this point, but I walked to the nearest ATM and the ATM's limit was $800. When I got back, $800 in hand, now extremely behind for the wedding, I once again asked if they could do anything for me to which everyone stared at me blankly and once again pretty much stated it wasn't their problem. So, $80 in Ubers, 2 failed delivery attempts, and nothing proactively ready at any point, they still couldn't help me. Ultimately, my truck came out of detail, I got to another ATM, gave them the final $200, signed papers, hit the road in my new truck only to find out there is a shake in it at 70+ mph. On top of everything else, I incurred $50 in cash advance fees, was late to the wedding, and during the wedding my credit card was shut down because of what looked like suspicious activity on my card (I.e.- the cash withdrawals) - Irony I decided to return the truck because there was no way, based on the customer service I experienced to this point, I could trust them to resolve the issues in a convenient fashion, but before returning I called the sales person, the sales manager, and corporate to see if anyone cared. No surprise, they didn't, and simply explained the return process... And let me tell you, believe the hype, the return process was easier than buying. I gassed the truck up, handed the keys over, signed one paper, and I was free. The sales person and the sales manager both passed me while returning the truck and it didn't seem to bother them at all. And in what I thought was the ultimate irony, after everything they put me through, they couldn't fully refund my $1000 at that time of return. They could only give me $500 and committed to send the rest by draft in 7-10 days. Just overall awful and a week later I am still waiting for my check.... Luckily, I did call corporate again and reached Daniel. Daniel was very apologetic and agreed to expedite my check processing for me so I should receive it in 48 hours. A shame Daniel doesn't work at the Easton (Columbus, oh) location. read more

Sales person was talking about me to other sales people in the middle of the showroom and then said, "Here's the guy I was just talking about". What the Hell, I will continue looking for a car somewhere else. read more

I got a ridiculous lowball offer. I've bought and sold cars for years and have used carmax before, and was well aware of the worth of my car. Their offer was even less than Kelly blue book's INSTANT CASH offer, which allegedly uses a less specific algorithm. Don't waste your time here. read more

Went in and told them the specific car I was interested in. They told me that the next available salesman would help me. Said I'd go out to the car to look it over. 25 minutes later, no salesman. I guess they weren't really interested in selling the car. I'll find a seller who is read more

Came here looking for a fair deal on my car. They tried to give me 3k less than Fair Marker Value. Also claimed there was damage on the car when in fact there's no damage at all. Frauds. Do not consider them. read more

I am so surprised that a business would not return a call from a new customer. Got my new Mercedes home to realize there were NO FLOOR-MATS. Have called Hannah, my salesperson, several times, left messages, and have not heard one word back. They have my money now, and that's clearly all they care about!! read more

I visited Carmax on Friday October 12th to have my 2017 Nissan Leaf appraised. I was given Patrick Kalista as my agent who failed to introduce himself or shake my hand. He took the info needed to start my appraisal and asked if I had any questions. I asked him if the appraiser had any experience working with electric cars. I told him I was concerned about the test drive they would do as I didn't want them to drain my mileage range, as I still had to drive the vehicle back to Grove City. I told him I didn't want the appraiser to do anything stupid that might harm the vehicle. He assured me the appraiser was capable of operating my EV. He also said he would tell the appraiser "not to do anything stupid", in a somewhat sarcastic tone. I sat down in the waiting room, Patrick had said there were 2 appraisals ahead of me. I soon realized that I could see the rear of my vehicle in the reflection of the windows ahead of me. I glanced at my vehicle often and after about 25 minutes saw a gentleman raise the rear hatch of my car. He went in out of my view several times and at one point took a photo of my vehicle. To my knowledge, he never drove the car. He walked back in to the store and after another 20 minutes or so, Patrick brought me a printout of the appraisal. I read the large print offer and of course you always think the price they offer is not enough. Having said that, I actually sold a car to Carmax 5 or 6 years ago, but this offer seemed surprisingly low. As I read over the finer print, I saw where they declared I had a ding in my rear passanger door. "that's news to me", I told Patrick. I insisted he come out to the vehicle with me to show me this "ding". On the way to the car, Patrick said "we may have to replace the door". When we got to the car, I immediately noticed the dent. This was very odd. I had hand washed and towel dried the vehicle the day before and there was no ding. I had immediately pulled my vehicle back into my garage and did not drive the vehicle until leaving my house to come to the appraisal appointment. I had also sprayed tire wet on my tires the very morning of the appraisal without seeing any damage to the car. So, I am confident there was no mark on that car when I pulled on to the Carmax property. I left the lot, wanting to go back to my garage and look at the vehicle under that lighting. Maybe I had just missed it. However this was not the case. The ding was clearly visible. My car was damaged at Carmax! I immediately called the dealership and spoke to Shawn, the manager, and explained my position. I think the appraiser did the damage. On my paper work it lists the appraisers name as Michael L. and I think he was offended by me questioning his abilities. Of course, Shawn defended his employee. He said maybe the ding was from some other customers car door that had bumped mine. I told him that would be ironic that after owning the car for 16 months, I come to his lot and it gets damaged. Besides, I was parked on the end of the line next to the curb and I am aware when that happens and always pull as close to that curb as I can, thus allowing more room for the car next to me, further decreasing the chances of a car door ding. Shawn stated that this appraiser had over 10,000 appraisals and my car was in good hands. Yet, why was my vehicle in the "running" mode when I got in to leave the dealership? Obviously, Michael L. knows a lot less about EVs than he is telling. I know I can't prove any of this, I told Shawn that. I realize I will have to repair my vehicle, I told Shawn that also. BUT, I was told by Shawn that he would look into this AND GET BACK WITH ME. I am writing this review 8 days later. How much time does Shawn need! I think it's obvious. Michael L. was pissed off and purposely damaged my car. I really don't think that is a stretch. If you have a manager that is a LIAR then having an employee under his watch being a vandal, is quite possible. Don't do business with Carmax. Buying or selling, they have no qualms about ripping you off. read more