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    CarMax

    2.7 (64 reviews)
    Closed 9:00 am - 9:00 pm
    Updated over 3 months ago

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    Les R.

    We bought a car from CarMax In Oct. Overall, It was a good experience and would recommend. If they do not have the car you are looking for, then for roughly a hundred bucks they will ship a car in from another location. I would not say by any means it is the best cost option but we knew what we were looking for and found it in their network. I will add it was listed at a reasonable market price-point within the Kelly Blue Book Value. The Easton location was great, it was a decent experience, and would recommend this location as an option when looking for a car.

    Two new holes in the bumper only for the Carmax sign.

    CarMax drilled 2 holes into the bumper so they could put their "CARMAX" sign on the front of the car. Now my car has 4 unnecessary holes in the front bumper. Thanks CarMax, that was a very selfish decision. Part 2. Our trusted, Certified Volkswagen mechanics (Dandini) did an inspection on the car and found rust on the brakes (a $700 repair). It was obvious because thew brakes lurch and squeek everytime they are released or applied. This condition is one CARMAX was supposed to remedy before selling the car. Only after TWICE compelling Carmax to honor the terms of the sale were our brakes repaired. We were insulted, manipulated and hustled. Conclusion: Carmax has no interest in repeat customers nor good referrals. They gave us an ultimatum, "If you don't like the holes in your bumper, return the car." -and- "You know, the rust on your brakes happened overnight." (Ignoring that the car sat outside in Illinois all winter). Hustlers, manipulators....Don't buy from CARMAX.

    I've had an amazing experience selling my car! Before you trade-in your car, please take it to CarMax. I received 2k over the dealer price! It was a great experience and the service was excellent.

    Quit blowing up my email.
    Tom H.

    I'm a little worried about CM. Not much, just a little. Stained and ripped carpets. Their own moniker banner decal, that you see big and bold, on the far wall, as you enter... peeling and curling like old wallpaper. Bugs were crawling on the floor by the waiting area, and vending machines. I appreciate the online appointment reservation. The email and text from the individual we were to meet. It made it convenient to bump our time back an hour. Customer service was as courteous and friendly as you would expect from a sales showroom. We came for an appraisal, and received one after about 30min of driving on the lot. It was as I expected, but not as my wife did. How dare you insult her sentimental value by offing $100 over the lowest KBB? I calmed her down by saying this was our salesman, not the appraiser. * * * Note to others... Tell the salesman to skip the policies, reasons, comparisons, and time. "What's the price?" Otherwise snatch the paper from their hand. They're going to hand it to you anyway. If you don't want a check right then, say "Thank you, and goodbye". You have a week to accept the offer. It's low because they have to sell for a profit. Add a couple hundred and sell it yourself. You're paying for their time. On a separate occasion we came here for a small suv shopping. They dragged us up and down the lot, looking over rooftops for another option, without listening to our specific needs. We used them for sizing tall person fit and comfort in various vehicles. Then be prepared for the onslaught of followup correspondence. 5 so far in 3 days. I DON'T WANT TO TAKE A SURVEY. Full size dealerships have golf carts, complimentary drinks & food, and a larger on site inventory. **Oh don't let me slight that CM has a nationwide inventory. They can bring a car from any lot to your lot for a $$$ fee. Not refundable if you don't like it, or buy it.

    2019 Subaru Crosstrek

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    8 days ago

    Easiest way to sell my car!! 10/10 would recommend to anyone looking to sell. Service was fast as well!

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    We just purchased our second car from CarMax -- where you get a new car experience with the savings of a great used car.

    Mentioned in 2 reviews

    Read more highlights

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    Toyota Direct

    (321 reviews)

    A couple of days prior, my check engine light came on so I went on my computer. This is where my…read moreadventure started yesterday with me making an appointment for today. I was able to get a 0700 appointment. Showed this morning and was first in line. The doors opened at 0700 as advertised and I pulled in and got out of my car. I was greeted by Jason and he asked if I had an appointment. I stated I did for 0700. He looked on the computer and couldn't find my appointment but went ahead and booked me in anyways. I was getting an oil change. I told him that and funny as it is he said I should get a transmission flush and a radiator flush that I was overdue. I just had to laugh and told him no. Funny thing was I literally just watched a YouTube video that talked about Service Writers will always try to upsell these two services because of the huge margins they make on them. I then went into their lobby to wait. They have a great lobby to wait in while you wait. In the morning they free coffee and pastries for customers who are waiting. After about an hour Jason came in and waved for me. I followed him back to his desk. I told him I had a coupon for the service, he was a little perturbed by that and lectured me about it not being presented when I came in. No big deal, finished the transaction and he told me my car was outback. I went out and got in my car. Whoever moved my car had to be a short person because I struggled to get in because they had the seat all the way up to the steering wheel. Finally got in the car and adjusted the seat and started the car. To my surprise my I look down and my "Check Engine " light is still on. My thought was I should go back in and show them but decided it wasn't worth the trouble. I'll definitely make them come out to the car next time before I leave.

    called them five times for service, left three messages and two voicemails. No one ever called me…read moreback. Ended up going to Tansky's instead.

    Mercedes-Benz of Easton

    Mercedes-Benz of Easton

    (86 reviews)

    Easton

    Five stars wouldn't be enough to describe my experience with Lisa Vann, a Sales & Leasing…read moreConsultant at this particular location. I don't think one hundred stars would even be a fraction of the minimum. I was in the market for a trade-in and had my eye on a particular C Series that, unfortunately, was sold merely hours after I initially viewed it. Feeling somewhat defeated and devastated, even after shopping with a competitor before my visit, Lisa not only showed compassion, she found a way to make it right. She went above and beyond to locate a vehicle that was not only similar, but she educated me on why she'd think I'd like a particular CLA they had in stock and the best part. She didn't have the often exaggerated judgment of a "sleazy car salesperson". We had a delightful conversation about life and our upbringing, and often we would derail car talk with personal talk. It felt like I was communicating with a friend. I'm now the proud owner of my first brand-new vehicle after 18 years as a licensed driver. This wasn't a sales tactic to lure a buyer; this was one of the most pleasant experiences I had in purchasing a vehicle. Lisa is a star in the making, and her charisma and talent should be acknowledged at the highest form and loudest of voices. She is not only the future of Mercedes Benz but also the perfect face for the brand.

    Came in for a simple oil change maintenance guy told me to do them once a year or every 10k miles…read morewhich is super bad for an engine tried upselling for service A or B ignoring the fact that i told him multiple times i just need Simple oil change over all pressuring me would not recommend this place to anyone specially add to the fact that he quoted me 450$ and 5 hours of labor which usually should only take 20min over all super negative experience wish i could put zero stars

    Drive Direct

    Drive Direct

    (52 reviews)

    My husband and I bought a used 2022 Tacoma from here with almost all positives. We called before…read morecoming to verify availability, walked in, got keys to test drive in less than five minutes. Told our salesperson that we were ready to purchase when we came back and got into the full swing of it. Went back to see Jack to run through finances with no issue. He was very informative and helpful guiding us through the process. Vehicle looked almost exactly the same as it did online and drove great. Had been on the lot for about 3 weeks and needed a wash. Dealership was courteous and filled up gas before we drove off with it. About 3 hours from walking in and test driving to leaving with the keys.

    This was one of the most frustrating dealership experiences I've ever had. I came in with a…read morepre-approval from my own lender, ready to purchase. My salesman was great--friendly and professional--but everything changed when it was time to finalize the deal. Instead of simply providing the purchase agreement, the finance team pushed me to apply through them, insisting it wouldn't impact my credit. When I declined and stood firm on using my pre-approved financing, they suddenly refused to sell me the car. Apparently, because they couldn't make additional profit from the financing, my business was no longer valuable to them. They basically are not interested in selling you a car if they can't add unnecessary charges and fees--which SUCKS and is horrible customer service. I've heard of dealerships doing this, but experiencing it firsthand was eye-opening. The sales manager's dismissive attitude only made it worse. If you're financing through your own bank or credit union, be prepared for pushback. Also, be wary of their financing tactics--dealerships like this often mark up interest rates beyond what the bank offers to increase their profit. While the staff was pleasant on the surface, their approach to financing was nothing short of predatory. I can't recommend this place to anyone and will make sure others are aware of their practices.

    CarMax - usedcardealers - Updated May 2026

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