Garret was a very kind guy and gave me a duck. I learned a lot more about cars. The travel was…read moreworth it

Omg.....This has been the most wonderful experience ever with purchasing a car. The salesperson…read moreDrew was outstanding and got me into a great car when other dealerships turned me down and I was at the break of giving up but Drew came through for me and also with warranty and great terms. He really did his thing and also the whole dealership made me feel like family and was so nice and friendly. I want to recommend this dealership Bob Caldwell Automotive to everyone cause they truly care and will go above and beyond to get you in a nice ride without any hesitation. Thanks again and I definitely will be doing business in the future for all my car needs.

I purchased my car from this dealer and it was a good experience…read more A friend recommend I get into contact with Rodney Cook for my car needs and it was the best advice. Rodney answered all of my questions, was quick with communication and made sure I left with a car I was happy in. He's very personable and laid back, I never felt overly pressured to purchase my car. They gave me a very good price and everyone there was pleasant to speak to.

you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

We had the absolute best experience with Malek at Bob Caldwell yesterday! My husband and I both…read moremade so many comments afterwards about what a refreshing car buying experience it was, how Malek made everything so easy and enjoyable for us, and made it seem like we were buying from a friend, rather than a sales rep! We both made the comment, 'can you tip a car salesman??' He was THAT good. Additionally, we were so pleased with both our trade-in value and the price paid for our new car, that we left feeling really excited about the entire experience. Before even meeting us, Malek sent a short video message of himself so that we would know who to look for upon arrival, along with showing us briefly the car we were coming to see. I've never had someone do this before and thought it was not only creative and thoughtful, but genuinely really helpful! When we arrived on the lot I recognized him right away and was thankful to feel like I "knew him" when I walked over. What a unique sales approach! Malek had the car ready for us upon arrival, and then quickly brought around 3 additional vehicles as we made comments about what we liked or didn't. It was so helpful that the dealership had so many of these similar vehicles for us to compare, and was great that Malek took the initiative to bring them around for us, without ever making it seem like it was a problem or we had to stop looking at one to go over and look at another. He made it so easy to compare back and forth, and was never pushy or impatient with us. When we experienced an issue with one car (broken headrest) he immediately assured us that he would make it right and went to talk to his sales manager about what options we had. Malek was very responsive, professional, and just a really nice guy. Overall, our car buying experience here was fantastic, from before we even walked onto the lot until we drove home our new (to us) car. As a sales rep myself for a different industry, I learned a lot about Malek's salesmanship that I will take for my own personal growth. We absolutely love the car that we bought, and cannot recommend this dealership and Malek enough!

they refuse to repair my warranty rust repair. Claim has been submitted for over a yearread more

Auto Boutique having pissed me off royally, I decide to call my #1 gal Gabby from Great Lakes Kia…read moreand stop by on my way home. We're in a peculiar situation with a car purchase, and I found one at Capital Kia (Great Lakes now) a month prior to submit to GMAC for approval. Gabby was most helpful then. But it fell through. So yesterday, we look at a Ford EcoSport which had some high mileage for GMAC, I think, but I loved it. She and her team worked to find me something GM can't complain about: a 2020 Kia Soul with under 15K miles on it. That's right, boys and girls, I Said under 15K miles. Not a Ferrari or a Bugatti, a Kia. Two hours after we arrived, (see picture below), we have a (new to me) new Kia Soul. And I Still say there's an "e" missing from Soul (where's Kia made? S. Korea. Figure out the pun yerself, I'm not explaining all of my Dad jokes lol) I love Capital Kia. They treat you right. Every customer chair in the place is leather. They are all reasonably intelligent (I mean they quickly understood what "substitution of collateral" means, that other place ... the idiot looked at me like I'd grown a third head), and worked with me through every step. They kept in touch with me and honestly, that's why I returned to them. I like helping out people who care. It's just me. I should be picking it up Tuesday. Now all it needs is a software update to immobilize the engine... LMFAO :)

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Mike was really helpful in helping me determine what car to get. He wasn't pushy at all and was…read morevery patient in answering all my questions. I was initially anxious about finding the right car within my budget. His prices were fair and he offered me a good deal on the trade in value for my car. I would go back to Columbus Motor Car for any future car purchases.

Great experience with the sales team. Hylary and Marco were professional, efficient, and made the…read moreprocess easy from start to finish. The finance team was also knowledgeable, patient, and took the time to clearly explain everything. I appreciated how everything was handled--definitely a place I feel comfortable returning to.

1. Do not make an appointment with a prospective buyer and then be late!…read more2. Do not have a receptionist greet people if she does not know who is arriving at and at what time and for whom. 3. Do not have 3 people ask if the client wants water, tea or coffee who have NOTHING to do with the actual sale and then walk off like people are just gonna wait for the sales clerk whenever they decide to show up. You lost a sale today... and possible future return clients. Fail across the board. Walked out and will never darken your doorstep again. Do not go here to buy a car, go somewhere that the sales staff and employees actually are interested in making a sale. NOPE!

A simple oil change turned into a nightmare when they told me my plug for the oil pan was ruined…read moreand I needed a replacement for 297$ + labor. Later a family friend (mechanic) told me I could get an oil plug repair kit at Napa for 20$. Dealers are always a ripoff, and I only used them because I had a credit card with Kia, and I don't have loads of cash on me to go to a local mechanic. Don't do what I did, find someone you can trust! I honestly wouldn't have minded being ripped off quite so hard if they had at least had the decency to tell me what was wrong with my car on the checklist they hand back to you, he just sort of shoved it at me. Oh and I kept getting called "baby". No. Just, no.

My car was in a wreck and I took it here for a Kia Certified Repair. The car ended up being…read moretotaled, but Jim was communicative with me the entire time, and when I came to get my license plate, they had someone go and open the room that was locked for the day, just so I wouldn't have to make a special trip. I felt like everyone I talked to was really considerate.

The Genesis vehicles are fantastic, but the experience at Genesis of Columbus was not. The sales…read moremanager's behavior made it clear this wasn't the place to buy a six‑figure car. Our Mercedes GT63S trade‑in was compared to a salvage‑title vehicle, and the offer reflected that. We were also offered only $2,000 off MSRP whether we traded or not--an unserious proposal for a $110k purchase. What ultimately ended the deal was the manager's attitude. Condescending, dismissive, and unprofessional. Luxury dealerships should deliver a luxury‑level experience, and this one didn't. We left and will be buying elsewhere

Happy with the Genesis vehicle but suggest purchasing from another dealership. Even though we had…read morean appt to purchase the vehicle it took over 3 hrs to complete the paperwork, even for a cash deal. Then had to spend close to 45 mins listening to how the $35K aftermarket offerings were such a great deal. Subsequent to the purchase, support from the salesperson (William) and follow through on commitments from the GM (Brian) were extremely disappointing. Apparently the dealership has been recently sold and is in complete chaos.

went in to get my first car and the wait time was a while but everyone was so great! they even…read morestayed extremely late to help us out! Definitely recommend Carl!

I give this predatory car lot and financier CNAC negative 5 stars. Here is a youtube video showing…read morehow they scammed us and all the junkyard parts: https://youtu.be/d0AudbB4dtg We pulled into JD 'scrap yard' Byrider and took notice of a nissan murano which 'looked' to be in great shape. We walked in and sat down at about 12:30 or 1pm and i immediately asked for the CARFAX for the murano. I was told to hang on a few while the salesman worked on our credit approval (we were outside at the time). He also said the carfax was clean. Many hours pass and no carfax and by that time i had already forgotten about it due to the mind numbing wait we were forced to endure by the popcorn machine. After several threats by me to get up and leave because of how long they were taking to gain credit approval, they finally approved the loan and i was allowed to check out to car at about DARK thirty. We drove it and all seemed well except that it pulled really hard to the left. They promised to fix it and they did indeed replace the front tires...but it still pulled a little. They replaced the tires after the purchase. At about 8:30-9pm (aprox 8 hour wait) and after our minds were NUMB from all the waiting by the popcorn machine (no lunch or dinner and up past bedtime) and all of the "were almost ready guys, just a few more minutes," ...we made a horrible decision. We signed the paperwork just to be done with it so we could go home and crash. They said they were giving me $1600 for my civic (fair market value of $4k) but only gave me $1300 and slid it passed my face so fast i dinna notice AND took $1k on top of that. They slid the paperwork past us so fast we didnt have time to read anything or comprehend what we were signing or even notice they screwed me on the civic. This is a tactic used to wear down people in order to force them into a mistake. Its a legit form psychological warfare. A predatory practice. The salesman also said we were getting a 5 year 60k bumper to bumper warranty... sadly after we got home we noticed that it was just a 1 year limited warranty. Still, i tried to get them to fix the 4 check engine codes for the EVAP system which turned into arguments and cussing matches. This issue caused the car to run bad and get 15mpg (still not fixed). Also just before this happened i called into JD to get them to replace a missing part of the air cleaner system i noticed after the purchase (was dark when i looked under the hood at the car lot and didnt notice it)....they refused. Fast forward to 1 year ago to today. The high pressure line from the transmission to the cooler burst at the repair joint (more on this in a minute) causing the tranny to run without fluid for a while causing damage. The CVT transmission now has issues over this... The high pressure line was repaired once upon a time and they used zip ties instead of hose clamps which was the cause of the failure. A month later, the starter goes out due to the grounding strap between the starter and solenoid corroded apart. I had to take the drivers side tire off to get to the starter to fix it. It is at this point i saw all the paint marks (salvage yard paint markings) all over replaced parts. Strut, a-arm, axle, tranny, brake caliper ect. If that wasnt bad enough, the motor mount is bent and the frame is a bit tweaked and looks like it was cut and welded back in. Also as i tore down into the engine to get to the starter, i also noticed that parts like the battery tray, frame holding the box, air cleaner ect all had salvage yard paint markings on them. MY CAR WAS OBLITERATED ON THE DRIVERS SIDE AT SOME POINT WHICH WAS HIDDEN FROM ME BY THE SALESMAN AT JD BYRIDER!! I pulled out my paperwork and finally found the carfax hidden between all the power of attorney paperwork. The car WAS in a serious accident and the salsman lied about it all. HE KNEW... i would bet my life on it. So as of today i tried one last time to get them to fix this crap under the lemon law as well as lieing about the carfax. Again, they just got nasty and basically said we got your money and you signed the paperwork.... I still owe 2 more years on this murano that i am paying $22,000, 13k sticker price minus $2300 in trade in and cash. Currently the murano is worth $3800 in fair condition KBB. BTW. The GPS tracking device is under the carpet, drivers side, wired to OBD2 port. Remove it by unplugging it completely and moving the old obd port plug back to its original position with screws. STAY AWAY!! Dont fall into their trap. 1 day late? They repo you.

Predatory loans, I heard an actual employee talking to another employee about how if you had good…read morecredit their clients wouldn't need them so they should just suck it up.

i was looking for a car didn't no sale person come out to assist me so I left. If they can't do the…read morejob no need to be there