Garret was a very kind guy and gave me a duck. I learned a lot more about cars. The travel was…read moreworth it

Omg.....This has been the most wonderful experience ever with purchasing a car. The salesperson…read moreDrew was outstanding and got me into a great car when other dealerships turned me down and I was at the break of giving up but Drew came through for me and also with warranty and great terms. He really did his thing and also the whole dealership made me feel like family and was so nice and friendly. I want to recommend this dealership Bob Caldwell Automotive to everyone cause they truly care and will go above and beyond to get you in a nice ride without any hesitation. Thanks again and I definitely will be doing business in the future for all my car needs.

you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

PLEASE SPEND THE TIME TO READ THE ENTIRE POST. I submitted an application online, yestobk.com, but…read morewas contacted by a company called "US Auto Connections". Which I'm not 100% sure is even a legit business. I applied on yestobk.com being that I filed bankruptcy and this site deals with bankruptcy clients. I started having contact with Audrie Stoker. I informed her I was looking 4 a truck. She sent a few trucks with prices but would never give me a website to look at the vehicles they have 4 myself. Well after doing some research on my own, I found out that each of these business names are all associated with Miracle Motor Mart. I found the trucks that Audrie sent me on their website. The prices she sent with the trucks in the email were almost $4k less on the website. I questioned the price, I never got a response from her about that. I was contacted by the finance manager, Jerry. He told me that they buy the truck from miracle motor mart 4 the price listed online. He stated they put a mark up 2 make profit. Come 2 find out, they are all linked with Miracle. I picked a truck, was sent tons of pics & info on this truck. When I started the process 2 buy the truck, I requested videos of the truck. That's when I saw the tailgate, bumper & damage 2 the side. WAS NOT THERE IN THE PICS I RECEIVED AT THE BEGINNING. Entire back of the truck looked different and half fixed. I questioned Jerry on it, supposedly 1 of their guys backed into something and tried to fix it themselves. He agreed to send it to a body shop to repair damages. He told me on a Thursday that it would be ready the following Monday. So Monday I reached out the Audrie and Jerry both asking when the truck would be shipped to me. Audrie replied that the truck would not not be ready till that Friday. Which i replied, "Friday"? As I was shocked. She replied, "do you want the truck fixed properly or not?" SHE IS ONE VERY RUDE LADY. Once they got the truck back from the shop Jerry called and stated he wasn't shipping the truck to me bc of the small dent on the side of the bed won't come out. I then told him that if that is all that is still there then I will still take the truck as is as long as that's the only issue that wasn't fixed. He confirmed that's all that was still there. So truck was shipped. Upon delivery of the truck, I noticed the tailgate looks better but scrubs the bed when letting up and down, they only painted over the other damage and didn't fix the issues properly. Also, the passenger bed of the truck is damaged and wasn't fixed. The dent on the side of the bed was indeed there but Jerry failed to tell me the entire panel is bent and can't even be attached to the wheel liner. The same day, I took the truck thru the car wash when I noticed water pouring into the back seat in both corners. I contacted Jerry and his response was we will just pick the truck back up instead of trying to make things right. I let him know I like the truck but just wanted it fixed properly. While discussing these issues on the phone he then proceeds to tell me that he did tell me that the damages was not fixed properly. WHICH IS ABSOLUTELY NOT TRUE. He then told me that they won't do anything else to fix the truck and offered me a $500 check. After arguing with Jerry about these issues he agreed to mail me a check for $900. WHICH THEY DID SEND. Which is nowhere near the amount it costed me to fix the issues with the truck. I wanted Jerry to hear my concerns and disappointment before putting this behind me and moving on from this. He told me he didn't care to listen to what I had to say. That either I take the $900 and keep the truck or they would take the truck back. Being that there's only 1 bank willing to finance to me with the bankruptcy I felt forced to keep the truck being that it's the only opportunity I have to rebuilding my credit. This place is very rude, disrespectful and constant liars. I also added the pictures of the truck they sent prior to delivery. Not even the same tailgate or bumper. PLUS THEY STILL OWE ME $1k.

We had the absolute best experience with Malek at Bob Caldwell yesterday! My husband and I both…read moremade so many comments afterwards about what a refreshing car buying experience it was, how Malek made everything so easy and enjoyable for us, and made it seem like we were buying from a friend, rather than a sales rep! We both made the comment, 'can you tip a car salesman??' He was THAT good. Additionally, we were so pleased with both our trade-in value and the price paid for our new car, that we left feeling really excited about the entire experience. Before even meeting us, Malek sent a short video message of himself so that we would know who to look for upon arrival, along with showing us briefly the car we were coming to see. I've never had someone do this before and thought it was not only creative and thoughtful, but genuinely really helpful! When we arrived on the lot I recognized him right away and was thankful to feel like I "knew him" when I walked over. What a unique sales approach! Malek had the car ready for us upon arrival, and then quickly brought around 3 additional vehicles as we made comments about what we liked or didn't. It was so helpful that the dealership had so many of these similar vehicles for us to compare, and was great that Malek took the initiative to bring them around for us, without ever making it seem like it was a problem or we had to stop looking at one to go over and look at another. He made it so easy to compare back and forth, and was never pushy or impatient with us. When we experienced an issue with one car (broken headrest) he immediately assured us that he would make it right and went to talk to his sales manager about what options we had. Malek was very responsive, professional, and just a really nice guy. Overall, our car buying experience here was fantastic, from before we even walked onto the lot until we drove home our new (to us) car. As a sales rep myself for a different industry, I learned a lot about Malek's salesmanship that I will take for my own personal growth. We absolutely love the car that we bought, and cannot recommend this dealership and Malek enough!

was interested in 2 separate trucks and Bradon was such a rude smart mouth person over the phone…read more my money wasn't good enough for them. after reading their reviews I'm glad I didn't buy anything from them. I see now why all the bad rvs

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Mike was really helpful in helping me determine what car to get. He wasn't pushy at all and was…read morevery patient in answering all my questions. I was initially anxious about finding the right car within my budget. His prices were fair and he offered me a good deal on the trade in value for my car. I would go back to Columbus Motor Car for any future car purchases.

Great experience with the sales team. Hylary and Marco were professional, efficient, and made the…read moreprocess easy from start to finish. The finance team was also knowledgeable, patient, and took the time to clearly explain everything. I appreciated how everything was handled--definitely a place I feel comfortable returning to.

I was lied to by the fiance lady Fern ! I kept getting texts saying someone was checking my credit…read moreso 8 asked if they were all hard line credit checks and was told no only 1 dont worry we'll that was a lie ! I have 4 and 2 are the same .the manager tried saying it will fall off quickly. We'll im not stupid it takes 3 years !!! And Fern also said co.e back in a few weeks we will give you a second kept..lie !! My original key dont work right either,it only starts the car and guess what they will not fix the key or give me a new even though Fern said they would. The salesman emailed me asking how the car was and of course no response!!

A simple oil change turned into a nightmare when they told me my plug for the oil pan was ruined…read moreand I needed a replacement for 297$ + labor. Later a family friend (mechanic) told me I could get an oil plug repair kit at Napa for 20$. Dealers are always a ripoff, and I only used them because I had a credit card with Kia, and I don't have loads of cash on me to go to a local mechanic. Don't do what I did, find someone you can trust! I honestly wouldn't have minded being ripped off quite so hard if they had at least had the decency to tell me what was wrong with my car on the checklist they hand back to you, he just sort of shoved it at me. Oh and I kept getting called "baby". No. Just, no.

My car was in a wreck and I took it here for a Kia Certified Repair. The car ended up being…read moretotaled, but Jim was communicative with me the entire time, and when I came to get my license plate, they had someone go and open the room that was locked for the day, just so I wouldn't have to make a special trip. I felt like everyone I talked to was really considerate.

Mechanic scratched my car door…read more Customer service lied about providing loaner vehicles then denied me one while I was there. This place is the filthiest, most run-down dealership I've ever seen. Potholes in the parking lot and in the Genesis customer service space. Dishonest staff, don't even chance it with this place.

We are not from Columbus but wanted to see the GV 80 SUV in person. We stopped to look and Wendy…read morecame out to help us. We told her we just wanted to look but she took the time to go over the entire vehicle with us. If we lived here we would buy from Wendy

I give this predatory car lot and financier CNAC negative 5 stars. Here is a youtube video showing…read morehow they scammed us and all the junkyard parts: https://youtu.be/d0AudbB4dtg We pulled into JD 'scrap yard' Byrider and took notice of a nissan murano which 'looked' to be in great shape. We walked in and sat down at about 12:30 or 1pm and i immediately asked for the CARFAX for the murano. I was told to hang on a few while the salesman worked on our credit approval (we were outside at the time). He also said the carfax was clean. Many hours pass and no carfax and by that time i had already forgotten about it due to the mind numbing wait we were forced to endure by the popcorn machine. After several threats by me to get up and leave because of how long they were taking to gain credit approval, they finally approved the loan and i was allowed to check out to car at about DARK thirty. We drove it and all seemed well except that it pulled really hard to the left. They promised to fix it and they did indeed replace the front tires...but it still pulled a little. They replaced the tires after the purchase. At about 8:30-9pm (aprox 8 hour wait) and after our minds were NUMB from all the waiting by the popcorn machine (no lunch or dinner and up past bedtime) and all of the "were almost ready guys, just a few more minutes," ...we made a horrible decision. We signed the paperwork just to be done with it so we could go home and crash. They said they were giving me $1600 for my civic (fair market value of $4k) but only gave me $1300 and slid it passed my face so fast i dinna notice AND took $1k on top of that. They slid the paperwork past us so fast we didnt have time to read anything or comprehend what we were signing or even notice they screwed me on the civic. This is a tactic used to wear down people in order to force them into a mistake. Its a legit form psychological warfare. A predatory practice. The salesman also said we were getting a 5 year 60k bumper to bumper warranty... sadly after we got home we noticed that it was just a 1 year limited warranty. Still, i tried to get them to fix the 4 check engine codes for the EVAP system which turned into arguments and cussing matches. This issue caused the car to run bad and get 15mpg (still not fixed). Also just before this happened i called into JD to get them to replace a missing part of the air cleaner system i noticed after the purchase (was dark when i looked under the hood at the car lot and didnt notice it)....they refused. Fast forward to 1 year ago to today. The high pressure line from the transmission to the cooler burst at the repair joint (more on this in a minute) causing the tranny to run without fluid for a while causing damage. The CVT transmission now has issues over this... The high pressure line was repaired once upon a time and they used zip ties instead of hose clamps which was the cause of the failure. A month later, the starter goes out due to the grounding strap between the starter and solenoid corroded apart. I had to take the drivers side tire off to get to the starter to fix it. It is at this point i saw all the paint marks (salvage yard paint markings) all over replaced parts. Strut, a-arm, axle, tranny, brake caliper ect. If that wasnt bad enough, the motor mount is bent and the frame is a bit tweaked and looks like it was cut and welded back in. Also as i tore down into the engine to get to the starter, i also noticed that parts like the battery tray, frame holding the box, air cleaner ect all had salvage yard paint markings on them. MY CAR WAS OBLITERATED ON THE DRIVERS SIDE AT SOME POINT WHICH WAS HIDDEN FROM ME BY THE SALESMAN AT JD BYRIDER!! I pulled out my paperwork and finally found the carfax hidden between all the power of attorney paperwork. The car WAS in a serious accident and the salsman lied about it all. HE KNEW... i would bet my life on it. So as of today i tried one last time to get them to fix this crap under the lemon law as well as lieing about the carfax. Again, they just got nasty and basically said we got your money and you signed the paperwork.... I still owe 2 more years on this murano that i am paying $22,000, 13k sticker price minus $2300 in trade in and cash. Currently the murano is worth $3800 in fair condition KBB. BTW. The GPS tracking device is under the carpet, drivers side, wired to OBD2 port. Remove it by unplugging it completely and moving the old obd port plug back to its original position with screws. STAY AWAY!! Dont fall into their trap. 1 day late? They repo you.

we bought a Hyundai 3 weeks engine blew they put a junk yard engine in it did not last a week! from…read morethere they said it was gonna come out of my pocket. what a joke stay away from this place!

My husband and I bought a used 2022 Tacoma from here with almost all positives. We called before…read morecoming to verify availability, walked in, got keys to test drive in less than five minutes. Told our salesperson that we were ready to purchase when we came back and got into the full swing of it. Went back to see Jack to run through finances with no issue. He was very informative and helpful guiding us through the process. Vehicle looked almost exactly the same as it did online and drove great. Had been on the lot for about 3 weeks and needed a wash. Dealership was courteous and filled up gas before we drove off with it. About 3 hours from walking in and test driving to leaving with the keys.

This was one of the most frustrating dealership experiences I've ever had. I came in with a…read morepre-approval from my own lender, ready to purchase. My salesman was great--friendly and professional--but everything changed when it was time to finalize the deal. Instead of simply providing the purchase agreement, the finance team pushed me to apply through them, insisting it wouldn't impact my credit. When I declined and stood firm on using my pre-approved financing, they suddenly refused to sell me the car. Apparently, because they couldn't make additional profit from the financing, my business was no longer valuable to them. They basically are not interested in selling you a car if they can't add unnecessary charges and fees--which SUCKS and is horrible customer service. I've heard of dealerships doing this, but experiencing it firsthand was eye-opening. The sales manager's dismissive attitude only made it worse. If you're financing through your own bank or credit union, be prepared for pushback. Also, be wary of their financing tactics--dealerships like this often mark up interest rates beyond what the bank offers to increase their profit. While the staff was pleasant on the surface, their approach to financing was nothing short of predatory. I can't recommend this place to anyone and will make sure others are aware of their practices.