Garret was a very kind guy and gave me a duck. I learned a lot more about cars. The travel was…read moreworth it

Omg.....This has been the most wonderful experience ever with purchasing a car. The salesperson…read moreDrew was outstanding and got me into a great car when other dealerships turned me down and I was at the break of giving up but Drew came through for me and also with warranty and great terms. He really did his thing and also the whole dealership made me feel like family and was so nice and friendly. I want to recommend this dealership Bob Caldwell Automotive to everyone cause they truly care and will go above and beyond to get you in a nice ride without any hesitation. Thanks again and I definitely will be doing business in the future for all my car needs.

you can improve by stop lying to customers. be more honest about you business and what's going on…read morewith customers cars . terrible yall worst the jd byrider. sorry to say yall sell the most junk cars in ohio . had my car over a month and yall still need more time ??' wow what kind of mechanics do yall have ?jiffy lube oil change staff move quicker than the mechanics this shop had. yoooo if u gonna invest long term payment on car go some where else period . sad this is second worst car i ever bought from them

PLEASE SPEND THE TIME TO READ THE ENTIRE POST. I submitted an application online, yestobk.com, but…read morewas contacted by a company called "US Auto Connections". Which I'm not 100% sure is even a legit business. I applied on yestobk.com being that I filed bankruptcy and this site deals with bankruptcy clients. I started having contact with Audrie Stoker. I informed her I was looking 4 a truck. She sent a few trucks with prices but would never give me a website to look at the vehicles they have 4 myself. Well after doing some research on my own, I found out that each of these business names are all associated with Miracle Motor Mart. I found the trucks that Audrie sent me on their website. The prices she sent with the trucks in the email were almost $4k less on the website. I questioned the price, I never got a response from her about that. I was contacted by the finance manager, Jerry. He told me that they buy the truck from miracle motor mart 4 the price listed online. He stated they put a mark up 2 make profit. Come 2 find out, they are all linked with Miracle. I picked a truck, was sent tons of pics & info on this truck. When I started the process 2 buy the truck, I requested videos of the truck. That's when I saw the tailgate, bumper & damage 2 the side. WAS NOT THERE IN THE PICS I RECEIVED AT THE BEGINNING. Entire back of the truck looked different and half fixed. I questioned Jerry on it, supposedly 1 of their guys backed into something and tried to fix it themselves. He agreed to send it to a body shop to repair damages. He told me on a Thursday that it would be ready the following Monday. So Monday I reached out the Audrie and Jerry both asking when the truck would be shipped to me. Audrie replied that the truck would not not be ready till that Friday. Which i replied, "Friday"? As I was shocked. She replied, "do you want the truck fixed properly or not?" SHE IS ONE VERY RUDE LADY. Once they got the truck back from the shop Jerry called and stated he wasn't shipping the truck to me bc of the small dent on the side of the bed won't come out. I then told him that if that is all that is still there then I will still take the truck as is as long as that's the only issue that wasn't fixed. He confirmed that's all that was still there. So truck was shipped. Upon delivery of the truck, I noticed the tailgate looks better but scrubs the bed when letting up and down, they only painted over the other damage and didn't fix the issues properly. Also, the passenger bed of the truck is damaged and wasn't fixed. The dent on the side of the bed was indeed there but Jerry failed to tell me the entire panel is bent and can't even be attached to the wheel liner. The same day, I took the truck thru the car wash when I noticed water pouring into the back seat in both corners. I contacted Jerry and his response was we will just pick the truck back up instead of trying to make things right. I let him know I like the truck but just wanted it fixed properly. While discussing these issues on the phone he then proceeds to tell me that he did tell me that the damages was not fixed properly. WHICH IS ABSOLUTELY NOT TRUE. He then told me that they won't do anything else to fix the truck and offered me a $500 check. After arguing with Jerry about these issues he agreed to mail me a check for $900. WHICH THEY DID SEND. Which is nowhere near the amount it costed me to fix the issues with the truck. I wanted Jerry to hear my concerns and disappointment before putting this behind me and moving on from this. He told me he didn't care to listen to what I had to say. That either I take the $900 and keep the truck or they would take the truck back. Being that there's only 1 bank willing to finance to me with the bankruptcy I felt forced to keep the truck being that it's the only opportunity I have to rebuilding my credit. This place is very rude, disrespectful and constant liars. I also added the pictures of the truck they sent prior to delivery. Not even the same tailgate or bumper. PLUS THEY STILL OWE ME $1k.

Can't say enough about this location. This was by far the best,fastest and easiest car purchase we…read morehave EVER done! The vehicle was online and located in Wisconsin and Brooke and Dan got it to us faster than you can imagine. The price was below market value and we didn't have to spend HOURS going back and forth with multiple people (like most car dealerships) to get to that kind of a price. This was a great experience to say the least. We highly recommend stopping by or calling Brooke as she and Dan will take great care of you and will make sure you are 100% happy just like they both did for me !!!!

I like this enterprise because the staff behavior is amazing and rental and purchases of car is…read morereasonable price, Personally, I recommend you guys to try first guys as well if anyone needs car Thanks 3200 Morse rd enterprise

We had the absolute best experience with Malek at Bob Caldwell yesterday! My husband and I both…read moremade so many comments afterwards about what a refreshing car buying experience it was, how Malek made everything so easy and enjoyable for us, and made it seem like we were buying from a friend, rather than a sales rep! We both made the comment, 'can you tip a car salesman??' He was THAT good. Additionally, we were so pleased with both our trade-in value and the price paid for our new car, that we left feeling really excited about the entire experience. Before even meeting us, Malek sent a short video message of himself so that we would know who to look for upon arrival, along with showing us briefly the car we were coming to see. I've never had someone do this before and thought it was not only creative and thoughtful, but genuinely really helpful! When we arrived on the lot I recognized him right away and was thankful to feel like I "knew him" when I walked over. What a unique sales approach! Malek had the car ready for us upon arrival, and then quickly brought around 3 additional vehicles as we made comments about what we liked or didn't. It was so helpful that the dealership had so many of these similar vehicles for us to compare, and was great that Malek took the initiative to bring them around for us, without ever making it seem like it was a problem or we had to stop looking at one to go over and look at another. He made it so easy to compare back and forth, and was never pushy or impatient with us. When we experienced an issue with one car (broken headrest) he immediately assured us that he would make it right and went to talk to his sales manager about what options we had. Malek was very responsive, professional, and just a really nice guy. Overall, our car buying experience here was fantastic, from before we even walked onto the lot until we drove home our new (to us) car. As a sales rep myself for a different industry, I learned a lot about Malek's salesmanship that I will take for my own personal growth. We absolutely love the car that we bought, and cannot recommend this dealership and Malek enough!

they refuse to repair my warranty rust repair. Claim has been submitted for over a yearread more

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Mike was really helpful in helping me determine what car to get. He wasn't pushy at all and was…read morevery patient in answering all my questions. I was initially anxious about finding the right car within my budget. His prices were fair and he offered me a good deal on the trade in value for my car. I would go back to Columbus Motor Car for any future car purchases.

Great experience with the sales team. Hylary and Marco were professional, efficient, and made the…read moreprocess easy from start to finish. The finance team was also knowledgeable, patient, and took the time to clearly explain everything. I appreciated how everything was handled--definitely a place I feel comfortable returning to.

1. Do not make an appointment with a prospective buyer and then be late!…read more2. Do not have a receptionist greet people if she does not know who is arriving at and at what time and for whom. 3. Do not have 3 people ask if the client wants water, tea or coffee who have NOTHING to do with the actual sale and then walk off like people are just gonna wait for the sales clerk whenever they decide to show up. You lost a sale today... and possible future return clients. Fail across the board. Walked out and will never darken your doorstep again. Do not go here to buy a car, go somewhere that the sales staff and employees actually are interested in making a sale. NOPE!

A simple oil change turned into a nightmare when they told me my plug for the oil pan was ruined…read moreand I needed a replacement for 297$ + labor. Later a family friend (mechanic) told me I could get an oil plug repair kit at Napa for 20$. Dealers are always a ripoff, and I only used them because I had a credit card with Kia, and I don't have loads of cash on me to go to a local mechanic. Don't do what I did, find someone you can trust! I honestly wouldn't have minded being ripped off quite so hard if they had at least had the decency to tell me what was wrong with my car on the checklist they hand back to you, he just sort of shoved it at me. Oh and I kept getting called "baby". No. Just, no.

My car was in a wreck and I took it here for a Kia Certified Repair. The car ended up being…read moretotaled, but Jim was communicative with me the entire time, and when I came to get my license plate, they had someone go and open the room that was locked for the day, just so I wouldn't have to make a special trip. I felt like everyone I talked to was really considerate.

We are not from Columbus but wanted to see the GV 80 SUV in person. We stopped to look and Wendy…read morecame out to help us. We told her we just wanted to look but she took the time to go over the entire vehicle with us. If we lived here we would buy from Wendy

Happy with the Genesis vehicle but suggest purchasing from another dealership. Even though we had…read morean appt to purchase the vehicle it took over 3 hrs to complete the paperwork, even for a cash deal. Then had to spend close to 45 mins listening to how the $35K aftermarket offerings were such a great deal. Subsequent to the purchase, support from the salesperson (William) and follow through on commitments from the GM (Brian) were extremely disappointing. Apparently the dealership has been recently sold and is in complete chaos.

Went to DD with intention of buying a car. I was going to pay cash. I met JAKE a nice young man…read moreand we sat and talked about cars n cost. My brother went with me and we drove 3cars and none we liked. I drove a Toyota Corolla from 2018. It was a lovely car and I bought it, its a sweet ride. I'm very happy and if you go, ask for Jake he was great.

I have worked in the car industry both nationally and internationally, and this is without a doubt…read morethe worst dealership experience I've ever had in my life. It's useless, unprofessional management systems like this that give car sales a bad name and make people hate buying cars. Before driving 4 hours, I agreed on a $30,500 OTD base price before trade with Dakota Berridge. We already had a 5.74% approval through our credit union, but they don't accept outside state financing. So we did a credit application but Dakota tried telling me my wife's credit wasn't good and tried to cap us at an insane 13.39%. I work in sales, I asked for the Risk-Based Pricing Notice which forces them to show the real credit tier instead of playing rate markup games. He got a little bit offended by that and told me nobody ever asked this in his sales career. Well it's understandable that normal customer won't ask it. Told him we wont do it until its close to 7-8%. Final approval came at 8.24%. When we got to the store, they said he left early. So another salesperson tried to hand us paperwork marked at 10% interest. I caught it and made them fix it to 8.24%. On the finance contract the trade-in tax credit wasn't applied. I caught that too and let it slide in good faith thinking it was just late-night human error. The main problem was when i came home and reading the contract. Somehow I missed that the desk never updated the agreed vehicle price to match our $30,500 OTD math, stuffing a $967 overcharge right into my financed total. When I brought it up right away to Dakota, he said "contracts are signed and funded." A professional dealership doesn't hide behind that excuse when a clerical mistake is made, you honor the agreed price and write a check back to the customer for the difference. I've done this job, and that is how real business is done who not only care about making profit but also their customer. I tried calling every single sales manager on the floor, but nobody answered or returned my calls. I reached out directly to Rich Persiani and Ryan Belcher by phone and email multiple times, and never heard a word back. Leaving a $967 price mistake on a contract isn't just dishonest, it's pure sloppiness from a management team. They only care about profit, not customer service or integrity. Once the car is sold, you get zero help or after-service. I have attached the proof of conversation. If you don't want to get screwed, buy your car from somewhere else where they care about long term relationship with customer and honesty.