We were looking to sell a car and they went right at it when we told them what we wanted. Not to many new cars to buy but that's the world today. Clean everywhere and very clean bathrooms. Thanks for both. Everyone was nice and helpful. read more

Nissan North - Car Dealers Near Me - Columbus, Ohio

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They are dishonest! Parents bought a jeep from them and they said everything was in great shape. While driving it home, the windshield wiper was broken, turn single was out, and day after buying it, 3 lights came on, had it looked at by mechanic and there was 5 things wrong. Was going to cost over 2k, just to be safe! They would not take it back, ended up going to another dealer that bought from them for almost what they paid. They took advantage of an older couple. DO NOT BUY FROM THEM! read more

MY NISSAN TRUCK lost all the coolant where I don't know no warning signs it broke down had it towed to Firestone where I just had it serviced in December for an oil change now I need a new engine I have a extended warranty they want all the paperwork for 3 years I want to scream its the coolant not the oil and put a new engine in i paid for the warranty and then I had it towed to Nissan North this truck only has 34000 I need help i need my truck fixed with out all this bull read more

Salesman "Mo" dishonest but management stepped up and made things right. Previous salesman treated my daughter right on her deal as well.

Absolutely shit experience trying to sell a car. The sales manager made an insulting offer for my car -$6500 under mmr

Kendall was exceptional as always. He went above and beyond by cleaning the front windshield when I mentioned it was difficult for me to do. It sounds like a little thing, but having a streak free, clear front windshield has improved my quality of life. Seriously. read more

For transparency: I did buy my Sentra used from a used dealership. I bought it with 87,000 miles on it, and it is now at 102,000. Google CVT transmission issues. There's nothing to hide. It is a major manufacturing issue that had to go to court and there was a class action lawsuit. My transmission started acting up at 102,000 miles. I took it to a garage and my engine light helped them confirm that it is the CVT transmission acting up. I attempted to call Nissan to see if there was a possibility they would fix it for me since the genesis of this issue came from a manufacturing error that went to court. I got escalated a couple of times and spoke with an executive, whatever that means. They gave me a hard no, and their reasoning was essentially because my car was over the 84,000 mile warranty they set for these cars. I was told by multiple representatives that the settlement set the warranty mileage limit at 84,000. Dig deeper, Nissan didn't have to assume culpability. Dig even deeper, none of these executives could explain to me why that arbitrary line was set at 84,000 miles for an issue they created when they manufactured the car. I tried to get a human on the phone to listen to my case and hopefully be willing to make an exception to get their issue fixed on my car, but they continued with the hard no, citing the 84,000 cutoff. I also attempted to ask why I'm being punished because my particular vehicle (with the CVT class action lawsuit issue) happened to make it past 84,000 miles? They kept reverting back to "the decision...". I wonder if they knew many of these cars WOULD make it past $84,000, so they were banking on that knowing they wouldn't have to repair them. Maybe? It's very plausible. To sum it all up, Nissan is a bad company. Not only are they a bad company, just google their prior CEO Carlos Ghosn. He's a bad person, and it seems that bad behavior creates incentive structures that result in a bad company. I understand Nissan is on all of the college football commercials, attempting to rebrand and make more reliable cars, but please understand that the risk with buying a Nissan is extremely high. We can't predict the future, nor can we change the past. Just know that Nissan currently has legal lines in place to not look out for their customers, which is why their management is going to be a revolving door for years to come. I guarantee it. To bring this full circle, they are refusing to fix a major issue on my car, that they created, but are taking the stance that they are free of responsibility because they were able to draw an arbitrary line in the sand through the courts. Don't buy Nissan, and warn your friends. I'll concede that there is responsibility on my part for buying a Nissan at a used car dealership. I get it. I'm also not saying there isn't some responsibility on the used car dealer's end as well, trust me I've brought this to his attention. I think he's going to do me right and let me swap out a car on his lot for free, because he feels bad. He's going to take my car for parts so it isn't a total loss on his end. It's crazy how the used car dealer and myself are the only ones taking any responsibility here, not the billion dollar company who created the issue. So instead of a pissing contest of responsibility, why not make it right? You went to court over the issue, so I don't feel like I'm being unfair. It's not like I'm asking for new tires for free after going off-roading in the Rocky Mountains. It's crazy how a small business owner is willing to make a human decision with an IQ above 70. At minimum, he showed an act of good faith. That's why he's been selling used cars for over 40years successfully, because he treats people the way he would want to be treated. It's crazy how a corporation worth billions can't green light a fix for $3500 that is their fault.... but I guess that goes back to the toxic incentive structures I was referring to earlier. If your culture is evil from the top down, it metastasizes to those actually interacting with customers and hurts customers. It doesn't matter if Nissan created the known issue. It doesn't matter if Nissan had to go to court over said issue. They were able to draw a legal line in the sand to protect themselves from us every day folks. Hopefully no parent out there is taking the Nissan approach and teaches their kids that they can do whatever they want and treat people however they want, then if they just get past a certain age, it won't come back to haunt them anymore. Nissan is a damn shame. Be aware. Do your research, extensively. Apparently there was an entire documentary on this prior CEO that I missed. I will never buy a Nissan again, and I urge you to not take the risk. Cars are already the most expensive depreciating asset you'll ever own, so don't go with a company that has zero latitude when it comes to their customers. Don't go with Nissan, despite the attempts at rebranding. You can't afford that chance. read more

Deceptive...They make used car dealers look bad. I purchased a used Mustang from this dealership. I am located in California, so I asked for photos videos, and I expected honesty. Well... not here. The clutch was obviously slipping, but that wasn't mentioned. This was all after the vehicle supposedly went through the comprehensive inspection. There were also several paint flaws and chips that were deliberately not shown in the video. They raised the online price several thousand dollars.. luckily, I had a screen-shot of the original asking price. I will never do business with this clowns again. Buyer beware. read more

Nissan North, service tech LEE is the worst tech I have ever spoken with. On the recent recall for the Mechanical Key Spacer. On my first visit Lee told me my key was not in the recall, it was only on the Rouge Sport. On my 2nd or 3rd notice from Nissan I called to setup an appointment, spoke w/Lee again and he they are not replacing the key, they are only making sure the key will no longer go in and out of the FOB. And as usual he was rude, so I called another nissan dealer in Columbus, Ohio. The service department was great. I did not have to hear back talk with a negative attitude from LEE at NISSAN NORTH SERVICE DEPARTMENT. Why do I remember his name so well, BECAUSE OF HIS ATTITUDE & DEMEANOR. When I trade in my Rouge to buy a new one I will not shop at NISSAN NORTH. read more

Don't believe the fake reviews here and on Google. I found a Pathfinder Platinum at Nissan North in Columbus OH that I liked. I contacted this dealership and Rachel got back to me. When I emailed that I wanted the car, the next morning I received an email from Rachel that the price increased $2000. Don't waste your time with this unethical dealership! read more

I met with Greg and he made buying a car the easiest and non scariest way. No pressure just help and information was provided, I felt taken care of and I'm excited for my new car journey!!!! read more

Purchased my 3rd vehicle at Nissan North at the end of May 2019. Two of Three cars had issues including my BMW 528ix within 3 months of owning the car the brakes, front and back, rotors and pads needed replaced and I asked if anything was wrong with the car and told no. The turning signal stick was cracked and never notice when purchased the car a $750 plus replace part plus $250 to install. The sales person FORGOT to send my paperwork to the bank and the interest rate changed due to this. After this I do not recommend Nissan North at all. The Audi A5 that I purchased there was sold to me with bent rear rims and was considered dangerous. I had to take the car back several times to resolve this issue. Now I am looking for a new car because I have had so many issues with the BMW that I recently purchased at Nissan North. read more

Nissan North - Car Dealers Near Me - Columbus, Ohio

My husband scheduled a routine oil change and tire rotation for today for my car. The appointment was scheduled weeks ago and he was told the appointment would take an hour. He waited in the waiting room when he brought the car in and an hour and a half later he received his first update: NOTHING had been done because they were waiting on parts. When he asked why they would wait an hour and a half to tell him they didn't have the parts that were needed the guy told him "I got busy". He was given no explanation for why the parts weren't ordered ahead of time considering the appointment was scheduled ahead of time. This is extremely unprofessional and rude and I would not bring my car here for service ever again! read more

Fixed an annoying problem with my rear washer that other shops couldn't solve. Honored all the coupons they sent me and completed the service quickly. read more

I haven't had a bad experience here, although mostly I just purchase parts and do it myself. Everyone seems friendly and professional at the service and cashier area. read more

I bought a Nissan Murani on 02-08-2023. The market value was 13877. But I saw that car online on their website and it was 11533. So, I called for appointment. Came and negociated the price! And here what happened! Their price was 10700. I asked to put down to 9700. And they agreed. Then with my 3000, the price will go down to 6700. But! Here what happened, that was not the price I negociated, that was finance amount! Feel the difference! That is where the catch. I end up with 9700 to be financed, but not 6700 to be financed! Cheaters! Buyer beware! Nissan North are the most cheaters ever. read more

I took my son in to buy his first car (used) and Chip Hanks was just outstanding. A thoroughly enjoyable experience. No pressure, no doubletalk, just a professional, gregarious, knowledgeable gentleman. My son remarked it was like buying from a friend. The whole staff, from reception to financing was top notch. The car is great, the price was great and the process was quick and honest.The car only had 1 smart key (so very common with used cars) but we took it in stride. In my experience folks trade in a car and never get around to bringing in the other key. A week later I get a package in the mail and to my surprise, it's the other key. Chip tracked it down for us which he didn't have to do and which I did not expect. I can't say enough good things about my family's experience at Nissan North. read more

It's hard to put this rating down, because the sales department was legit, but the service department runs like a bad stereotype. Tl;Dr of below: Buy your car here, but don't expect the service department to really care about you as a loyal customer. Anyways, here goes..... Transmission has been acting up on/off, so I decided to call and set up an appointment to take it in, as it's still under warranty. Once I get there, they drop a surprise $100+ fee on me if something isn't wrong with the transmission once they look, so essentially I need to gamble $100 for them just to see if what went wrong is or isn't part of my power train warranty. I balked, because A) Nobody told me this on the phone and B) That's ridiculous that they would try to throw that at someone who bought a Certified Used vehicle from Nissan North and has been bringing it to them for everything before maintenance wise. They wouldn't budge on the fee, and let me leave without getting my car looked at. So I guess Nissan would rather I drive my vehicle until it's stuck on the side of the road, rather than look at it before it gets worse and see if something is wrong. At least then, they can't just tell me nothing is wrong and take $100 from me for nothing once it breaks down completely. I emailed the service manager what happened, and how this was nuts to treat customers like this. It's been over a week now and I still haven't received a reply. I CC'ed Nissan Customer affairs, but nothing has happened. I'm over it, but I just want to warn people. I'll go back to using 3rd party mechanics with better pricing and are closer to my home, call Nissan once I'm SURE it's the transmission (ie it stops moving) so they can't rip me off, and look into companies that actually treat customers well after they get their money for my next car purchase. read more

Bought a used car from them and it was a low key chill experience and everyone there was really easy to deal with.

The best car shopping experience I have ever had, Dave listened to my wants and needs and delivered, he was like shopping with a friend and no pressure. Thank you Dave Lori read more

I usually don't take the time to review places, but with all I have been through with this Used car I bought from them 15 months ago I am hoping at least one person will learn from my experience. I bought a 2015 Nissan Murano in August of 2022. 100,000 miles on it. If I would have known how much money this car was going to cost me I would have never bought it. 13 months later it started making a whistling sound. Had it looked at and was told my transmission was bad. 14 months after buying it I'm having to pay $1000 for new spark plugs, and $560 for new brake pads and rotors in the back. 15 months after buying it, that transmission that was going bad. The transfer case with the transmission went bad and is costing me $5000 to fix. That is half of what I have left to pay on this piece of crap used SUV sold to me. This doesn't even touch the process that I'm on day 3 of ,and the car hasn't even started the repair process at Nissan North. Ask the right questions about the condition of your Used car before you buy from them. read more

Christopher Lynch was very helpful when I purchased my used Mazda. He was honest and forthcoming, which is opposite of the "used car salesman" stereotype. He also started the negotiation with my bank of lowering my pre-approved interest rate, and the vehicles price; it was a success. A few follow up calls from Christopher Lynch after the purchase also made me feel as if it was money well spent. read more

Bought a 2020 Titian at nissan north last month; The whole transaction when well. The sales staff was great very helpfully easy to deal with, no games just straight forward. read more

My last minute middle of the day visit was one I can applaud loud and clear for a 5 stars! I was warmly greeted upon entering building front showroom and then directed to take my car around to service for my demands for installing my newly purchased windshield wipers online. The young woman was more than pleasant on such a rainy day gray day and swiftly moved to hear my request and before I know it somebody was grabbing my items for work! Their break room is always nicely kept and clean so this was nothing new to me! A short time later, the same woman was handing me my keys and my issue was resolve within minutes! They got the service side down to near perfection that day and history proven examples will always bring me back Nissan North! Thanks read more

After shopping around a variety of local dealerships between Nissan, Volvo, Jaguar, and Acura my visit to Nissan North was SO refreshing! Brian Hilyard is a great asset to this company. He is accommodating, patient, and knowledgeable. There are A LOT of horrific sales people out there still. Brian offered fair pricing and ultimately earned my business. read more

The service team was awesome! They were very friendly and on point.They made suggestions via text message and I just had to choose which services I wanted to fix or not. Next thing you know it I was done and my car was washed. read more

Came in to get routine work done on a car i purchased this year from Nissan North. They did great work and it was quick. While there i was interested in buying another vehicle. It took almost 30 minutes just to talk to a salesperson and when i finally was able to talk to a salesperson they wouldnt let me test drive the vehicle i wanted to purchase, because "they like to keep the miles low". I certainly am not going to buy a car i cant test drive. Im going to shop elsewhere. Update: Hub cap fell off after they rotated the tires and damaged the vehicle. Called to let them know, no questions asked, they apologized and said they would take care of it after they ordered the parts. read more

Nissan North - Damage to vehicle after hub cap fell off. Nissan North said they will pay for it since it was their error. - Car Dealers Near Me - Columbus, Ohio

I've been buying cars here since 1977. Have bought about six of them, including one for my mother. It's always been a pleasant experience, and I believe I've always gotten a fair deal. It's a different matter with service though, which is why I knocked off a star. Their prices keep going up and up and the service manager is a jerk. Still, I wouldn't hesitate to do business with them in the future. read more

Jon Gray and his team at Nissan North have been extremely helpful, not only with car choice, but also negotiating the American credit system for the first time. I would highly recommend them to anyone looking to buy a new car, they go above and beyond, to ensure you get the right deal. read more

Just purchased a Rogue from Gabe. Gabe is great. No pressure, very knowledgeable and keeps his word with commitments. I have have been buying cars for many years and this was the easiest process. The owner is active. He works daily in the business, an indication of a well run team with customer focused employees with good attitudes. I will support businesses where the owner works in the business and is active. read more

I just had my first WOW auto service experience. Yesterday, I had the 1st Oil / Filter change on my Nissan Altima at Nissan North in Worthington. Beth Focht, the Service Advisor Assistant couldn't have been more courteous and efficient. However, what really elevated my confidence in the dealership was during my wait in the service hospitality area. There were 5 other customers waiting as their cars were being serviced. One by one, each told their Nissan North story which kept them coming back. There was not one negative comment. All were extremely positive. These were totally unsolicited comments / endorsements. Jeff Shaw read more

Never had less than a superior experience at Nissan North. This included both Sales and Service!

Excellent Customer Service. I had called Brandon O, at Nissan North and requested an appointment to see a Nissan Rogue SV with the specific options and colors. I met with Brandon that evening and he already had a Scarlet car waiting for met to test drive. When I compared the two colors I was thinking of I decided on the Caspian Blue color. Nissan North did not have that color with the options I wanted in inventory. So, the management team searched and found the car. The next morning Brandon drove to another Nissan location picked up the car and called me to let me know it was in. I came back in and Voila! I had a new car with everything I wanted in it. This is why I have been and will remain a loyal customer at Nissan North. They take care of their customers. read more

The Certified Pre-Owned staff is phenomenal. Brandon helped me find a great car at an affordable price and I will definitely be referring my friends and family to this dealership. read more

This dealership is easily one of the best in the Columbus area. We have had nothing shy of the best treatment and experience with Nissan North. They went above and beyond in every aspect, even before we decided to purchase our vehicle. We were looking at the same vehicle at another dealership with the exact same options. Nissan North not only beat the other dealers price, but they also gave us a better price on our trade in. We made our purchase back in May 2015, and the still consistently check in on us. Hats off to Jason Peters our salesman and the entire Nissan North Team for making our buying experience one of the best. I will definitely be back. Thanks again. Jason read more

Rory wrote a petty note on the mailed invoice stating "Customer started calling 7/15 or so wanting pay her bill. I prepped a bill/now she couldn't answer the phone. [Highlighted in pink] *Called 7/21/20. Signature L/M*. Listening to my sister explain the situation of working 15 hours that day on 7/15 and not being able to call back. Then, my sister called the rental service company twice as she was assisting in moving across the country in order to pay the invoice in which the gentleman at the dealership stated "I was wondering about the car". The bill was prepped 7/18 when the car was returned on 7/15, and Rory stated over the phone on 7/21 that he quoted her $675 and didn't tell her the price in person. They overcharged for 3 days. Rory was rude over the phone and petty by writing the note on the invoice. Lack of customer service and incompetent of job duties. Definitely would not recommend the time or money spent with this company. In addition, the mechanics do not know how to do their jobs by not knowing how to put lug nuts for the tires and not listening to the customer by stating the car needs a full diagnostic work up. Then having my father come down to the business and tell them the same thing in order for the people to do their job. read more

Excellent service department, and perhaps I was a little too harsh on my judgement of the sales guy. He worked pretty hard. Bumping this place up to 4 stars for an overall great experience. read more

This was my first time buying a car since I moved to Ohio and knew I wanted a Nissan again. I had taken my Altima to be serviced at Nissan North in the past and was very pleased with the service so they were my first choice to start the new car search. The staff there was extremely helpful and knowledgeable throughout the entire process. The gentlemen that I worked with were very friendly and made sure that I was at ease and comfortable at every step. I have never had a better experience buying a car, then I had at Nissan North. I would recommend them to anyone who is looking to purchase a vehicle or servicing their current car. read more

After going to a dealership and dealing with a high pressure salesman, Jon Gray and the staff at Nissan North was such a breath of fresh air. Jon took his time and listened to what I wanted, he never rushed me or pressured me. It was such a wonderful experience because he was so personable, laid back, and funny. Then once we found the car I wanted the loan process, paperwork, and finalizing everything was a breeze! Not only that but they got me a better interest rate than the other place I looked AND gave me more for my trade-in. Jon and everyone at Nissan North truly went above and beyond in every aspect. read more

If I could give 0 stars I would. Our van was fixed from a parking lot fender bender here. Ever since(3days) having issues starting. Thinking it was the battery I bought a new one. Now looking at the terminals I see electrical tape which wasn't there before really?!?!?! read more