I've now leased three vehicles from this dealership, and the experience remains excellent. The staff is consistently friendly and accommodating. I particularly appreciated the manager reaching out via text to kickstart the process before I even arrived--it was a huge time-saver given my busy schedule with the kids read more

Came here just to look at a car. Left owning a car. The dealership is located right off the roundabout. Their lot is pretty tight so be careful entering and parking. However they have LOTS to select from and also have an overflow lot down the road so there is more to choose from than what is on the lot. If you dont see what u came looking for, just ask! Our salesperson was Leul. Highly recommend him. Well spoken, honest, very helpful. Felt our deal was fair. I would buy another car from this place for sure read more

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We were looking for a used SUV. We missed out on the one we went to see. Leul Mulualem helped us try out several used SUVs. We left with out one .Went back the next weekend and Leul made it happen! We found the perfect MDX Acura at the price we were looking for with all the bells and whistles. It is truly a beautiful SUV and we are so happy! Thank you Leul read more

Andrew and the rest of the team made the process really easy! Answered all my questions and got me into the car I wanted! Definitely recommend working with Acura Columbus. read more

5-Star Service! Thank you so much, Steve Ault (Sales) and Jon Gray (Finance) for an amazing experience buying my new 2025 RDX! Highly recommended. Looking forward to meeting the Service department for my first LOF. read more

I've been a loyal customer of Acura of Columbus for over a decade, and once again, their service team reminded me why. After a recent service issue on my wife's RDX, the entire team from ownership to technicians stepped up with professionalism, honesty, and genuine care to make things right. John Connelly (Owner) personally followed up and ensured open communication every step of the way. Heather Everson (General Manager) was transparent and thorough, even sharing a video to help us better understand the repair process. And Larry Jones (Service Manager) continues to be a standout always going above and beyond to make sure my wife and I are well taken care of. Special thanks also to Shannon, Jerry, and the technician team for their dedication behind the scenes. What sets Acura of Columbus apart is not just the cars it's the people, the relationships, and the way they own both the wins and the occasional missteps with grace and accountability. That's what earns long-term customer trust. Highly recommend this dealership to anyone looking for quality vehicles backed by an exceptional team. Thank you again! Tony & Kelly Jones Westerville, OH read more

We bought an Integra from Columbus Acura the week when they were short staffed this summer. We were so lucky to have Matthi and Ryan's help. We were nervous as this was the first time we financed a car (at a great rate 0f 0.99%APR) and also the first time we purchased one for our son sight unseen as we live over 800 miles away and our son was unable to be there. The team at Acura Columbus lived up to their stellar reputation of efficiency and trustworthiness. You can hold them to their words. They are professionals. read more

So this is actually a pretty good dealership for the most part and people a very nice. Especially working with Ian. I just can't get passed how 50-60K vehicles are treated here. Maybe I have a little bit of OCD but I expect a car to look brand new and have under 7 miles. Some of them did. If I was the owner of the place. I wouldn't allow plastic to be removed until a vehicle is bought to ensure a quality product in excellent condition. Thee only reason I didn't buy here and went some where else was because every single vehicle I wanted to purchase had some ding, scratch(es), imperfections of some kind. The owner was kind of enough to email me back and low key berate me. I ended up with a Honda, mainly cause the dealership took better care of them. read more

Update to my previous review. Spoke to owner and I appreciate the reaching out to remedy the issue. I just wish it had been dealt with quicker. Appreciate the follow up. read more

this was my 4th acura purchase at acura columbus...it is a well oiled dealership that functions extremely well thanks to the attention to detail of the owner, John Connelly. Mike Shea was my sales guy this time...he knows the product line and presents it well, worked with my wife and I as we we worked thru a number of options, and presented us with a clean and decent offer. Tom Quick took us through the financial details as quickly as the attention to detail requires. Their maintenance shop is excellent...modern lux vehicles have equipment and electronics far beyond my back yard mechanic skills, and I can trust them to do what is right, with the right fluids, etc...keeping my cars in excellent working order read more

Steve A, Tom C and the crew here at Acura Columbus were amazing! They made my experience so easy! Not pushy by any means - just straight forward and respectful of what I wanted & was looking for. Highly recommend the team here for your next purchase! read more

My experience at Acura Columbus was great! I am from Cincinnati and traveled to Acura Columbus to purchase my 5th Acura. Jonathan in Sales is excellent at his job! Jonathan's level of communication, work ethic and commitment to closing the deal was at a level of professional that I haven't seen in the sales world in a long time. In addition, Adam in Finance was fantastic! His ability to get me the best deal and provide a high level of service made the transaction even easier than expected. I would recommend Acura Columbus to anyone in the market. You won't receive a better level of service from someone than you will from the group at Acura. I love my new MDX and am greatly appreciative for the stress-feee process! read more

When my husband's car started making a weird noise, we made an appointment with Acura Columbus. Ed came to the house to pick up his car. Ed was friendly, reassuring, and very thorough in his explanation of the process and next steps. We feel better with it in Acura's hands! read more

top notch service. whenever I need something the parts department always goes above and beyond to make sure my needs are met. I live about 20 min away but it's always worth the trip for the parts quality and the hospitality. Love doing business here. read more

My wife and I went in to Acura to look at a new MDX. I must say, our experience at Acura Columbus was top notch! Ryan Ouzts, in Sales is excellent at his job! Ryan's level of communication, work ethic and attention to detail was refreshing. He really communicated every detail so there were no surprises. In addition, John in Finance was fantastic! His ability to get me the best deal and provide a high level of service made the transaction even easier than expected. He even had banks competing for my business. I would recommend Acura Columbus to anyone in the market. You won't receive a better level of service from someone than you will from this group at Acura. We love our new MDX and am greatly appreciative for the stress-free process! Thanks again Acura! read more

Recently purchased our second Certified Pre-owned RDX from this dealership. Ryan Ouzts was a fantastic salesman. He was friendly, candid, honest, knowledgeable and courteous throughout the entire process. We were welcomed and offered beverages by multiple people while we were on-site shopping. Paperwork process with Sam was easy, smooth, and explained to us each step of the way. Todd is the BEST in Service! read more

My car was purchased in 2015 as my company car. After 87,000 miles the car and me retired. I took my RDX with me. The original deal we got was fair, and the service since unbelievable. Now that I am retired I have taken advantage of their valet service. They come get my car and service it then return it. They do this quicker than you think they could. My original battery gave out recently, (127,000 miles) I called on a Sunday hoping to leave a message, for a "valet" to come Monday and bring a battery or take in for a check after a jump. The service was closed but on 6:30 PM I get a call from a guy who said he would set it up and they would call with a time Monday morning. They did! I found out the "guy" who called was the OWNER of the dealership. Who does that!! I mean I did for my customers working in steel. But you never hear of this. I have not bought a lot of cars from them this has been my only one. The company has bought a couple over 8-10 years. (Not a couple per year but maybe 3-4 with mine in 8-10 years. I do know when I buy my next car, regardless of where I live this guy and his dealership is my place to go. Their service people also have adopted this "guys" (John Connelly) way of doing business. Also understand with him calling me he was giving out his personal cell number to me, not that I would use it but that is confidence in his people, his dealership, and the Cars he sells!! read more

This is the third car I have leased from Acura Columbus and I could not say enough amazing things about this place and the staff! Steve is truly the best of the best. Communication is top notch, straight to the point never wasting my time! The finance and service departments are also top notch! Don't get me wrong, I have loved all of my cars but Steve and the rest of the staff are the reason I keep coming back! read more

Very pleasant experience from the beginning. Francesco, my salesman, was quite patient, knowledgeable and caring. I've bought a lot of cars and Francesco is the best salesperson I've worked with. I was comfortable and never felt pressured. Everyone at the dealership was outstanding. Communication was excellent - I even received a text from the owner after my purchase. I would highly recommend Acura of Columbus. read more

Purchased a used 2017 Honda Ridgeline from this dealer, Found out a day later that the fog light lamp was cracked. Contacted dealer and they would not replace. I even suggested I purchase part and they would just have to install. Wanted to charge me for that. Sorry guys I will be a 1 and done customer for you. read more

I highly recommend Acura Columbus! Great team to work with who will make the buying experience much more enjoyable and hassle free.

just purchased a 2018 Acura ILX through Dave MacDonald. it is beautiful and spotless. looks like new. the model, color, and price point i wanted. sitting there waiting for me. i struck while the iron was hot. excellent dealership. Dave is a great sales rep. i will purchase my next car from him. thank you, Dave. read more

Acura Columbus - there it is! - Auto Repair Near Me - Dublin, Ohio

This was my first visit to there service department. They have convenient online scheduling. Nice comfortable waiting room with hot/cold beverages and snacks. They immediately took my car in and made me comfortable. Received an email with suggested service and video of my car with their recommendations. read more

Please don't be discourage when you feel you didn't received a great customer service. Always speak to the manager and or the owner to help you. John Connelly the owner and Tom Cole the manager gave me a great customer service. I definitely recommend Acura Dealership to all. Thank you again. Fabienne Grenet read more

I purchased a car from Acura Columbus a few years ago. Love the dealer, staff, and the car. I called last week to get some advice on purchasing a truck and the pros and cons of buying v. leasing. The owner reached out to me as did the sales manager and made time to listen to my concerns and questions. I recommend this company without hesitation. Great people and great cars. read more

Yet another incredible experience at Acura Columbus, as we look to purchase a new vehicle and continue to get our 2018 MDX serviced we formed a great relationship with this business. During the Covid crisis they have adapted with great online services and are showing off an already impressive website and communication system. I want to make a big shout out this time to Dave MacDonald in sales; honest, knowledgeable, friendly and an all around quality salesman. Thank you to the entire Acura Columbus team yet again. read more

I took my TLX to Acura Columbus for routine maintenance. They were great. They checked me in outside. I was given a clean pen to use. They were all wearing masks. They performed the requested work in a timely fashion. Couldn't really ask for more! I'll definitely be back for all future Acura maintenance. read more

I started leasing my car from here a few years ago and all of my return visits for service have been seamless. They have online scheduling which is super convenient as you can see all of their openings, which is ample. When you arrive, they have employees waiting outside to valet your car and check you in. The techs and customer service advisors are very friendly, transparent and truly look out for your best interest. They do not nickel and dime you and don't try to up sell just to increase profits. Also, because I lease from them, I get 2 free oil changes and filter changes a year. Service is speedy too! read more

Worked with Antonio to purchase a new MDX, he was great! He kept us informed on when the the vehicle would be in and was in constant contact with us. Picked up our MDX today and Antonio gave us a thorough and complete review of the vehicle and how to operate the option. read more

We had a terrific experience with Vaughn. Came in late afternoon, driving away in a new car by evening! Highly recommend!!

Vaughn and the team at Acura Columbus are absolutely outstanding. I ordered a new RDX and Vaughns communication and helpfulness with the process put me at ease. The trade in process was very smooth and I feel I got the best deal. We will definitely continue to use Acura columbus and refer them to family and friends. read more

Darryl of Acura Columbus has been very rude to us, almost telling us to leave the showroom when we told him that we saw better prices on their website. I would highly recommend that you do not give your sale to Darryl, absolutely horrible person with no manners and very bad customer service! read more

We had an exceptional experience purchasing our MDX from Acura Columbus. We've bought multiple Hondas over the last few years from a variety of dealerships, but Acura Columbus was a clear standout. We were impressed with the attention to detail, the responsiveness, and the professionalism from all the employees. When we narrowed down our vehicle selection and checked availability, we heard back from two representatives (Vaughn Lockett & owner John) within 10 minutes of our inquiry. Vaughn was with us every step of the way and was so helpful in our decision making and purchase. We had our young son with us and Vaughn kept the purchasing process moving efficiently and smoothly minimizing our time at the dealership. We have family who have purchased multiple Acuras from this dealership and we will certainly be returning! Thank you! read more

They had the exact car that I wanted in stock. They were efficient. I worked with Steve. It helps to know what exact car you want. Then know whats the price you are willing to spend to get it. Instead of a lot of heckling back and forth you can get a quote from another dealer and look online and know whats the average purchase price and you wont have to worry about overpaying. Usnews has a nice summary of average purchase prices. I absolutely love my new car. read more

Couldn't have been a better car buying experience. Many, Many thanks to Vaughn, Tom, Ian and Peyton. You guys have made our purchase a pleasure! All your knowledge and willingness to make the process smooth is second to none!. Thank you!!! read more

Neat place! Finally an auto shop that didn't treat/talk to my wife like she was in elementary school! The waiting area has iPads and amenities galore!! Never had better customer service from a shop. They even recommended we get less work on our car to save money! Ask for Jim! read more

The whole process was as simple and straight forward as possible. Acura Columbus was fair, fast, and customer oriented. By far the most streamlined experience buying a car that I've had--they even delivered the car to my door when my schedule changed. Also, it is always great to get exactly the car you want at a fair price plus I love Acuras! read more

This is a complete auto dealership. Although they are very busy they make you feel as tho you are there only customer. From the moment you arrive your needs are addressed in a professional compassionate manner. I can not imagine a better dealership experience. read more

Acura Columbus Recently took my MDX in for emergent service. Lights for transmission lit up. Come to find out my vehicle was 40,000 miles past due for transmission fluid change. This really upset me in that I do not recall being made aware that this service was needed. I was informed that they mentioned it twice with me declining service. I can assure you this was not the case. I asked the service manager to review my service record. I always get the recommended service completed. I drive a lot of miles and need a trustworthy vehicle. Skipping maintenance is not an option. The customer service rep informed me that at the time of incident, I opted for the crank case oil change but deferred on the transmission oil change which I find extremely odd as well. Regardless, I am not looking for a reimbursement or any financial compensation. What I am is extremely disappointed in this service department. The vehicle has been in several times since this alleged incident for routine maintenance with no follow up or mention of the need to change the transmission fluid. I have had Hondas and several Acuras through the years. This is my first major disappointment with service. My plan is pick up this vehicle and trade it in for another vehicle. This because of unknown damages caused to the transmission as I can not rely on this vehicle for long road trips. I am no longer interested in service with Acura Columbus due to this incident and most likely look towards a competitor when trading in the vehicle. I did make a recommendation to the service team at Acura Columbus. If the consumer is not interested in a particular recommended service....have them initial it to show they acknowledged they were told of the service and are declining the service. read more

I've been using Acura Columbus for five years now and have never taken our vehicles anywhere else. The service advisors are pretty darn solid and hats offered to them. I must say, however, that I am now extremely disappointed overall with Acura Columbus. I told a coworker I needed to to take my car in for service to which they responded "you've had a lot of issues with that car." Well, actually just two. The problem is the car is NEVER properly diagnosed and repaired the first time. I ALWAYS am required to bring it back in at least one more time but as many as 4-5, before it's resolved. Last time I took it in and after a $100 bill (can't complain about leaving Acura for $100) the noise was actually WORSE. I then had to take it back in (again) and they found several issues. Not only did I pay for a repair that was worse than before, but they missed SEVERAL items. They used the words "rusted pins." Well, rust doesn't form in the 3 days between picking up and dropping it off (again). I recently took my vehicle in due to a whining noise coming from the engine bay. After Acura attempted to identify the noise they called me with their findings. It could be the alternator, the tensioner pulley or a serpentine belt. Problem here is they wanted to install all these parts (at my expense) but that may not fix the issue. Option 2 is wait for it to get worse so it's easier to identify. Really? I'm completely disappointed in Acura Columbus and unfortunately have scheduled service with a different Acura dealership. I will now have to drive 25 minutes to get my car serviced but the constant trips with lack of resolution have pushed me to do this. I'm not saying you won't receive good treatment from the service advisor's, but my faith in the technicians is gone. I really wish this were not the case as it's convenient and I really developed good relationships with my service advisors, but something has to change. If you choose Acura Columbus for service, I recommend asking for Zach. Update #1: While discussing the issue with corporate, I received a message from Acura Columbus stating my bill was ready. $135 for a diagnostic fee. Really?? You can't even tell me what's definitively wrong with the vehicle. If you can't tell me what's wrong, you didn't diagnose the issue. Update #2: Acura Columbus informed me that they had found the issue and determined it was coming from the A/C compressor. They sent me a breakdown of the needed repairs and associated costs. $2,000 to repair the noise. After getting this information I sent it to my corporate representative as I was instructed. The representative said he would review the information and get back to me after speaking with the dealership. Update #3: The corporate Acura rep called back after reviewing the proposal and speaking with Acura Columbus. The representative informed me that Acura Columbus didn't feel comfortable doing the repair. The rep then asked me if I would mind taking it to another Acura dealership for a second opinion. Luckily, I already had an appointment scheduled. I suspect Acura Columbus was still unable to diagnose the problem. Acura Columbus did waive the diagnostic fee, as they should have. At this point I'm waiting for my car to be ready and will take it to another Acura dealer on Monday. More updates to follow. read more