I was shopping for a very specific new car - Dodge Charger Hellcat for several weeks - and since this model was no longer being produced by Dodge, I found myself searching the internet at dealerships all over the U.S. I had never purchased a car in this manner - I have always purchased new cars directly from the dealership - so, needless to say, I was apprehensive. Buying a car several hundred or a thousand miles away is not something I took lightly. I happened upon several vehicles that were promising from dealerships in Washington State, Texas and Ohio. After dealing with salespersons at each of these locations, I felt most comfortable with the Toy Barn in Dublin, OH. I ended up buying my new car from Toy Barn predominantly because of the no pressure approach I got from Pavel, a sales manager. He did an excellent job for me. He responded to my questions thoroughly and quickly. He made videos for me to more closely see the car and he was willing to negotiate on the price of the vehicle. I had the car priced comfortably for me before I came out to see it. I flew out with my own personal mechanic, we viewed the car, drove the car and the shop manager Kyle (another friendly and accommodating Toy Barn employee) put the car up on a lift for us to give it a thorough look-over. The dealership General Manager Chris was super friendly and accommodating on the day we went to see the car and we even met, and very much liked the dealership owner, Shawn - easy going and very personable. The finishing touches were made by the finance manager, Zach - who made the last, super impression for me. The Toy Barn has high standards as anyone can see - the specialized inventory of high-quality vehicles they sell along with the excellent sales and management team proved to me that you can buy a car by shopping online without fear. I would recommend to anyone who is looking for a luxury specialized used vehicle to consider the Toy Barn for a beautiful inventory of sharp autos, and a great sales and service team. Definitely a sharp 5-star dealership. read more

Toy Barn - Me with car dealership employees - Car Dealers Near Me - Dublin, Ohio

I dont like writing negative reviews however this dealership is getting one. I inquired about a 2021 hellcat on their website. My salesmen, Vaughn, reached out to me pretty quick. Over the l next few days we came to an agreement on shipping arrangements, trade in value, selling price of their car, and an overall difference figure. We both AGREE on the price And i quote "73k before tax and the $290 doc fee and YOU GOT A DEAL" -Vaughn He sends me a credit application and says he'll pull it in the morning The next day (aug 16, 2024) Vaughn calls me around 4pm "My owner says we cant do this deal, we need to be at $2,000 more, or you can wait 30 days and if the cars still here we will sell it for $63990" So regardless of already AGREEING to a price, now the price is $2000 more If youre in the market to waste your time, toy barn can help!! read more

Toy Barn - " 73k before tax and the $290 doc fee and YOU GOT A DEAL" . Then price goes up $2,000 the next day - Car Dealers Near Me - Dublin, Ohio

Came here to look at a Jaguar coupe. Waited an hour for "Junior" to finally come out so I could test drive it after asking at the desk three times. Car is a 2024 but sticker indicated NO warranty of any kind, though the manufacturer's warranty had to be good for at least 3 more years and many thousands of miles. Junior tells me when I asked about the warranty that it's "not his department." Drove the car, nice, looks in top shape. Told Junior I'm a serious potential customer, and had my trade-in evaluated, but they offered $3000 below CarMax. Less than 18 hours later, an automated email from "ToybarnFallbackUser" (??) arrives, saying "I hope you are doing well. I am sending this email to inform you that the price on the 2023 Jaguar F-TYPE has been changed." Well, not "changed." INCREASED. By $1300. For no reason whatsoever. I might as well been at Boss Hogg's Super Duper Used Cars. No thanks. Cars don't get more valuable unsold, baking in the sun. read more

I worked with Jeff Warrington to buy my Porsche 996, and the process was near seamless. Got the car for a DEAL, and they even replaced the clutch for me before shipping. Jeff was always super responsive and made sure everything worked out, even when there was a shipping snafu (that's on the shipping company, not Toy Barn's fault). I bought this fully online, never saw the car in person and everything worked out great. A small item, but I really liked this, they included all the fees inside of the total price I offered. So the price I asked for was the price I got without the nickel and diming. THANK YOU. Another thing I really liked - almost all dealerships I have ever bought from did this thing when I put in an offer where they said "wellllll someone else is interested in this currently so....[insert sales pitch here]". Jeff never did that, THANK YOU again. Note: if you are an out of state buyer - Ohio is an electronic title state. If your state requires a paper title for registration be prepared to do some legwork!! I live in IL and OH was super fast in getting the title to me physically, I just had to jump through some hoops to get the thing. I really appreciated the honesty from Jeff, and will definitely come back again. Thank you for making this such a wonderful experience! read more

Toy Barn - Car Dealers Near Me - Dublin, Ohio

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If buying a car online from this dealership do what Scooby doo does.T turn and ruunnnnnnnnnnnn. They are the worst dealership I've ever worked with in my life. John is by far the worst salesman i have ever dealt with. They're great until they get your money then it's time to disappear . I bought my 2021 Mustang gt and got screwed all around. The transmission wasn't shifting right and the car vibrated at 35 mph. I called to tell them and the response was it's still under warranty for the transmission. Luckily the ford dealer near me (Portsmouth ford) found it was just an update for the transmission. The point is whoever went through this car knew it wasn't shifting right but they figured it was still under warranty so now my problem. The vibration was from both rims on the passenger side were bent but again not their problem but mine. I called about it and was told to talk to John who said he would find out who i talked to and let me know what they can do. Again no response back and 1200.00 dollars of my money later the vibration is gone. I called several times about the title and got a different answer each time saying it takes 30-35 days for the title. The bank even tried to get in touch and nothing from anyone. I called on a Friday and john said he would look into it and get right back to me. I had to call the following Tuesday because again no response from john. The bank finally got the title and they had sent it to Ohio for renewal instead of New Hampshire where i live. Like i said earlier runnnnnnnnnnn from this place. read more

Every aspect of car buying and service at this place is phenomenal. The staff are all incredible. All were nice, friendly, kind, and attentive. Our salesperson, Blake C, was very attentive to our needs, answered all of our questions, and wasn't a pushy salesman. He stayed late into the evening, as we test drove the vehicle we ended up purchasing, twice in the same evening. I drove it 1st, and I wanted me wife to drive it as well, before deciding to purchase. The finance person, Greg M. stayed late as well, and didn't rush things. Given that it was late, dark, and very cold outside, we didn't get to thoroughly inspect the outside of the vehicle. There were a few things that the salesperson pointed out, that we probably wouldn't have noticed, and he indicated they would take care of them. I just can't say enough good things about the entire Toy Barn crew! read more

I do not like writing negative reviews however this company deserves one; when you buy an expensive sports car, you expect quality and integrity. Unfortunately, this dealership did not possess either of these when I purchased my Audi R8. I bought the vehicle with a wrap on it; I removed that wrap only to discover that the back bumper of my car had been very poorly repainted and replaced with black plastic components. The dealership said there was nothing they could do about this and refused to compensate me in any way. On top of this, the vehicle arrived with Rim damage; they said they would pay for it to get fixed however, after several follow-ups, I still have not received a check. I have also made numerous attempts to contact them regarding the extended warranty I purchased and have not gotten a callback or email response in several months. I was very excited to purchase my first supercar. However, this dealership has made it a nightmare and was not willing to do the right thing. I still have not received any communication regarding my extended warranty or a check for the rim damage. DO NOT BUY YOUR CAR FROM HERE!!! read more

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I was attempting to purchase a 2022 Camaro ZL1 from Toy Barn today 7-17-24. After sending them all forms of information asked of me. I get a text. Not a call that the car had been sold AFTER I had already aquired financing and ready to send the 3000 dollar deposit needed. I have an 800 credit score as well. I can see now why they have a 2.3 star rating. Carmen was the " sales person" I was dealing with. I will now search for the car I want in state. Beware Facebook users. read more

after saving up for eight years, I bought myself my near dream car 2012 Porsche Panamera. I paid $27,000 for cash, and I'm from out of state but I grew up in Dublin Ohio and I've always seen the dealership in their beautiful cars I thought that they were trustworthy. First off the salesman was courteous and engaged. Only when the sale was in process but once they got my money and there was minor issues, he was very good at ignoring me. now let me give them credit or credit is due, they did promise to pay for the second car key to be made and I had it made here in Pittsburgh and they did it and I think it cost him about $600. I admit though what really bothered me was as beautiful as it is failed Pennsylvania safety inspection. License plate light without more importantly for tires were rotten. that's how it was introduced to tire rot, so it cost me $2200 for tires. Had they just put new tires on the car and built it into the price I still would have bought it. It complicated things when it wasn't necessary. The general manager was pretty polite and pretty nice but I have a slight bad taste in my mouth now. I may consider buying from them in the future, but I will never buy from them without getting the car. Inspected first. so if you're shopping with them by beware do your homework and get your car inspected firsthand. read more

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Not a great place, the cars they sell are all problem vehicles that they attempt to "fix" as cheaply as possible and make a quick buck. Good luck after you purchase a vehicle from these clowns, after you spend your hard earned cash on one of the junkers and it breaks down on you, you're on your own, they will not help you fix it, tow it to a repair facility, or help with repair costs, in the end you will Lose, and regret the decision to deal with this place read more

Shout out to Bill Reilly for perfect (COVID) service. He was spot on w his responses to my questions and est a (safe) test drive! He made the entire process easy and showed real concern for customer safety, both were top priorities. There's nothing better than great customer service- nothing! Knowledge and real understanding of customer needs and issues! Give, Bill a shout out if you're in the market for a new or gently used automobile. read more

Toy Barn - Car Dealers Near Me - Dublin, Ohio

Shady business practices - beware I called Toy Barn Monday (8/8) and asked if there was any room for negotiation on a 2013 BMW as the listed price of $23,490 was slightly out of my budget. The sales manager, Marcus, said they could discount the vehicle hundreds but not thousands of dollars and they could split delivery cost with me. I asked him about the condition of the tires and any maintenance needs to see if the total cost was attainable. The attached screen shots capture out text communication from that point forward. Long story short - I had a friend who lives an hour away drive out to look at the car as I thought we were close enough on price to have an in-person evaluation prior to purchase. After my friend looked at the car Marcus said the price of the car increased $1,000 due to an 'upward shift' in the market. If you have time to waste with an unethical dealership Toy Barn is for you; if not, consider taking your business elsewhere. read more

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I came in here looking at cars with a very good friend. We looked at several cars and was given the keys to a few to hear them run. The level of cars we were looking at are not just hop in and take for a test drive type cars when you consider how many we sat it, but I will say the level of customer service we were provided while on property was second to none. If I were in the market for a high end sports car or even a used whatever car and they had it in stock or not I would consider them. They will find the car of your dreams and make sure you are happy. I can't say too many dealerships of this level exist, but this is one of them. read more

Toy Barn - Performante - Car Dealers Near Me - Dublin, Ohio

Buyers be aware!!! Unprofessional lazy liars all they care about is making a sale once there done you are treated like a old banana peal on the road. The car they sold me had a lot of problems I know they erased the engine codes and they never made any repairs before selling the car! I will post everything on social media for my 25k followers to see what kind of garbage dealership you are dealing with. Stay away and stick to only high end businesses this place is trash read more

I have never purchased a vehicle online. I was skeptical about making a purchase without a test drive. I live in Georgia. I spoke with Paval & he did everything in his power to reassure me I was good hands. He was honest & upfront. He sent me a walk around video of the car I was interested in. He talked with me multiple times & sent me carfax report and detailed descriptions. He waited on me to feel comfortable & could have sold it to the next in line. I paid the down payment over the phone & he even offered to have the car shipped to my home. I declined bc I had my own car transport already lined up. He took a video of the company loading the car for transport & ensured the car left w/o a scratch. This was a purchase where I had no choice but to step out on faith and I have no regrets!!! Toy Barn provided me with excellent customer service & Paval is one of the best! Will definitely be buying from them again. read more

Lazy ass employees. They make you feel like your the salesman not them. Very rude Not buying a car from here read more

BUYER BEWARE, ESPECIALLY OUT OF STATE BUYERS Long review, but if you want to know how they operate, with proof, check it out. Honestly, they are a car dealership that will screw the client any way they can. They told to me from the start that they didn't offer any sort of warranty (where I'm from all dealerships have a 30 day warranty at the very least on every vehicle they sell), but that they "take care of their clientele" and that they wouldn't "have the reputation they had if they weren't honest and good to their clients". Naturally, I knew they were full of crap so I bought an aftermarket warranty, thank god, but I'm here to say that as an out of state buyer, they were honest, they don't have a warranty, but also completely dishonest in the condition of the vehicle, and they most definitely DO NOT "take care of their clients" once the sale ends, or for that matter before the sale ends. We drove 5 hours to the dealership just for them to immediately drop the price we agreed upon by $1500 becuase the vehicle condition was completely misrepresented, and they knew it. Their detail department is a joke and couldn't even manage to clean out the cupholders or the engine bay (I pulled dog hair out of the cupholders and leaves out of the engine bay while I was looking at it and pointed it out to the salesman who apologized and said he would have it run back through detail while we did the paperwork). We agreed to pay sticker price on a cadillac escalade and I made sure to specifically ask that there was nothing wrong with it before driving up there. I was assured that there was "no leaks, mechanical, safety, or suspension issues" (you can see the text where the salesman tells me that ver batim), however, the minute I get the vehicle home and take it for an oil change, that the salesman paid for out of his own pocket because the dealership apparently doesn't ensure an oil change unless it NEEDS it before they sell it (this was at 25% oil life when we got there), the dealership in WV told me that the vehicle needed struts (an obvious suspension issue). When I asked the dealership here in WV how long the vehicle needed struts, they stated it had to have been longer than the 9 days since the vehicle had been in my possession because they were severly worn down. Then I contacted Toy Barn about the issue and if they would cover even part of the cost to repair since not only the dealership but a second mechanic also verified that the struts had needed replaced since before I had purchased the vehicle, the salesman tried putting it off on the warranty I bought, then went to the age old, we-take-care-of-our-customers tactic of ignoring me completely. Oh so professional, guys. Long story short, if you're out of state, DO NOT BUY from these guys unless you purchase a warrranty and are willing to cover every issue they missed. They will ignore you just like all the other posts on here say. They will promise to be good to you, then go back on their word in a heart beat. This is a common dealership problem that I might have expected from the low end, sleezy dealerships but not from a higher end looking place. This place is, in fact, just as sleezy as any, just dressed better. Beautiful location, showroom was immaculate and well designed, but you can put lipstick on a pig all you want, won't do you any good. read more

I was looking to trade my car for a particular C7 Z06 which the Toy Barn had in their inventory. Nick, my salesman, discovered the car had a major chassis issue and found me a different car 2 weeks later. I am very happy with how I was treated through the whole buying/trading process. read more

Salespeople are semi-helpful, and half the show rooms are closed. Nice selection would just prefer to spend my money elsewhere.

STAY AWAY GOT BENTLY FOR 150,000 with a bad transmission, they not even get back to me , very nice before you purchase after ignoring read more

Toy Barn made the special car buying extremely easy. From the first day of shopping through their inventory to delivery, the process was seamless. read more

Toy Barn - Car Dealers Near Me - Dublin, Ohio

SERVICE DEPARTMENT staff has turned over, and is not trustworthy. I used to take my luxury SUV here for maintenance and have always been happy with service and price. Not anymore. This time, they "underquoted" me initially and I ended up paying hundreds more for my maintenance. Then, they told me a part was leaking and the repair was costly. I immediately took it to my dealer to fix the leak, because the car is still under warranty. Guess what? No leak! Toy Barn had just sloppily changed my oil and left a bunch of oil everywhere in the engine, which now needs a powerwash. Had I trusted Toy Barn and had no warranty, I would have paid them thousands for an unnecessary repair. Sounds pretty fraudulent (or at best, incompetent). I do not trust this department and they've just lost a customer. read more

When COVID first started, my car broke down and my mom began the hunt for a new one for me. Since car shipments weren't happening at the time, The Toy Barn actually had a used 2013 Civic that was at a great price, with only around 72,000 miles. We test drove it, and we heard a weird noise coming from the right side. They fixed it overnight and let us know that other people were interested in getting the car, so we got it right away! It meant a lot that they went out of their way to fix the wheel bearing. The only issue we had was with our information, they had issues with the bank that gave us our loan, and they kept contacting us for more information, and my parents were getting really frustrated. My car is still doing great! read more

Beware! Toy Barn pursued and contractually agreed to buy a car then couldn't fund the transaction. I waited for over 3 weeks and every day I was told the money would arrive. It never did. I was even asked to send the title without any funds or specific timeframe to fund. Shady business and apparent financial troubles. read more

They send emails saying they want to buy my car. I called them twice and was told I would receive a call back, which never happened. I filled out their form and never heard back. I emailed the contact from the email and never heard back. Four times I reached out to them and never received a response. They continue to send me emails they want to buy my car. False advertising and poor customer service. read more

I was in the market for a used Audi R8 and was shopping nationwide. I came upon one online at the Toy Barn that met my criteria, color combo, options etc.... It was a bit out of my price range but I called them anyway to see if they would be flexible on price. I dealt with Matt Harbold, he quickly answered all my questions, concerns and sent me additional pictures I requested. We ended up working out a deal on the car. However, being 1000 miles away and not being able to see the car myself before purchase, I was concerned that their description of car condition was not 100% accurate. Based on excellent reviews I read online on another dealer review site, I was going to purchase the car purely on their word.... Then I came across some of their negative reviews here on yelp... I had a change of heart. I decided I would not take their word for it and I requested the car go through a pre-purchase inspection at a local Ohio Audi dealer. Contrary to some older reviews I read on yelp, they happily agreed to have the car inspected (obviously at my cost). The car passed the inspection with flying colors, turns out the car was exactly as Matt had described to me (I probably could have saved the money on the inspection). The purchase went super smooth, no surprises, no games, they said what they would do, and did what they said. I can't ask for more. Then after the company I had hired to transport the car to me in Miami failed to pick up the car, Matt quickly made other arrangements and got the car to me ahead of schedule! Also, Matt and I had agreed that he would send me a few missing items after I receive the car, which he did quickly and without me needing to follow up with him. In fact, he kept me informed of when the items were shipping to me and confirmed I had received them. Overall, I am very pleased with my experience with the Toy Barn and Matt Harbold. I highly recommend. Thanks guys for helping me acquire my dream car!!! read more

Toy Barn - My R8 Spyder!! - Car Dealers Near Me - Dublin, Ohio

Don't waste your money or time. after i have been treated like a second class citizen, those people are stuck up and impolite! (after their salesman, Chris Jr. asked me what i do for a living, knowing that he can be younger than my son, i answered that i am a senior IT consultant for a top firm, he looked at me laughed and said, you are my computer guy!) but that is not the problem! i went there to buy a car, and asked if they take mine, they kept me waiting for over 90 min, never showed me the car i wana see, told me to come back later, and gave me a lower than market value on my car, knowing that they are selling the same car i have, only older and lower in tier for more than 10K of what they gave me. after i wrote the review, their manager called me and offered me a small bump, but never met market value! although i gave them a screenshot on my other value as they asked for, then their manager promised he will work around it and get back to me and never did! read more

I stopped by to look at a 2007 GT500 and was thoroughly disappointed with my experience at the Toy Barn. Like many others have stated, no salesman greeted us and we had to go inside and I asked a salesman to test drive the vehicle. The salesman told me that the dealership essentially only permits test drives to buyers who are "serious" and that are looking to purchase the vehicle that day. This perplexed me as how is one supposed to be "serious" about their purchase without having driven it? Their local radio ads also state that customers are encouraged to come in for a test drive, but they leave out the bit I was told in person. Nonetheless I asked the salesman to start it up and take a look at it. Upon walking out to the vehicle I immediately noticed multiple water spots and bird droppings (which can damage paint) all over both the paint and vinyl striping. Additionally the rear bumper did not appear to be lining up and fitting the rest of the car properly. I asked the salesman if this car had been in an accident and he brushed it off stating that when he sees that he typically thinks that the bumper must have been painted at some point. This made zero sense to me - why would a car with 14,000 miles have the bumper repainted for any other reason than damage to it? I expressed my concerns to the salesman and also let him know that based on both the KBB estimated value and experience in speaking with other GT500 owners that I felt the vehicle was several thousand dollars over a fair price. He refused to hear anything I had to say and kept stating that because the car had low mileage it was worth what they're charging. In my opinion, this is short sighted, as vehicles devalue every year regardless of mileage and this was an 11 year old car. Not to mention the cosmetic concerns I had and the fact that newer mustangs can make the same power numbers as this vehicle with a few aftermarket parts for a fraction of the price. At this point the salesman suggested we look at some projected financing numbers and I agreed just to see what could come of it. He ran the numbers and even with a 72 month finance the monthly payments were more than I was comfortable with. I informed the salesman of this and during this discussion and he essentially tried to encourage me by saying that getting my dream car would be worth it. I told him I needed to run this by my parents to get a second opinion and he said that was fine and that he'd be right back after assisting another customer. I stepped out to make said calls and after 15 minutes I decided against the purchase. After waiting 20-30 minutes, the salesman finally returned and I informed him of my decision. At this point a manager stopped over and introduced himself and he and the salesman I was speaking to began engaging in dialogue about how great the car I was looking at was. The salesman at one point stated that the vehicle I was looking at was a"$600 a month car" and that the price I wanted for the vehicle was "pie in the sky." Feeling insulted, I courteously wrapped the conversation and left. This review is simply my experience and opinions based on said experience, but if someone asked me if it would be worth stopping over to this dealership, I would advise them against doing so. Their inventory is incredible, no doubt, but if your experience is anything like mine, the customer service is anything but incredible. read more

Great selection of cars. We had a little trouble with release from lender but got it ressolved.

I had been shopping for a Maserati Quattroporte for several years but had not located one with a quality and price to my liking. Then an e-mail from CarFax led me to Toy Barn. I called for an appointment to discuss a car. When I arrived it had been pulled by the front door, ready for inspection and a test ride. The salesman Andrew K. was knowledgeable and very low-pressure. We discussed price and options and by the next week I had a beauty of a car in my garage. So far the attitude at Toy Barn staff, from sales and finance to service have been exemplary. I look forward to years of positive interaction. read more

This dealer gives used car dealers a bad name. I drove 2 cars for 2 hours to do what I thought was a done deal and after insulting me by trying to trick me into taking less on one of my trade ins by telling me the transmission was flawed (it was not, which they later admitted) they then told me the financing deal had changed (after I waited three hours to speak with the Finance Manager). I left. It was interesting that when I mentioned a poor review on social media, one of their employees laughed and said go ahead, who cares. read more

Just bough a vehicle from the dealership, through Sales Manager Chris Scott. Overall, the experience was great. I needed some time to check out and drive various models before I settled on one, and Chris helped me every step of the way. There was no pressure to buy everything I drove, and once I found the one I wanted to buy, the rest of the process was very smooth. Overall, I'd recommend the dealership to anyone with interest in the types of vehicles they sell. As far as the car, I've only had it for 1 day, so I will update this review if there are any issues down the line. Chris assured me that their inspection process was very comprehensive, and that my original manufacturer's warranty would be very much intact. If that holds true, this dealership will have my business for life. read more

If you are a young guy with money, I would NOT recommend going here. Im 20 years old and came in with the intentions of buying an Audi S4 or a car of that sort. I asked for an ex salesman apparently and they began mocking him and didn't help me pick out the car I wanted. Not to mention I drove all the way from Cincinnati for this... and leaving 10 minutes later was a complete waste of my time. If anybody reading this has any suggestions on where to go for a nicer Audi S4, please let me know. read more

I never, I repeat never write negative reviews about a business but this place earned it. I took a 2023 SVR and a 2023 range rover HSE both brand new vehicles I bought to get the front windows tinted. Owing a few high end cars, I figured if they did a good job tinting my windows, I would perhaps start taking my cars here for service as well. Big mistake, I dropped both cars off to Toybarn Jan 31 around noon, signed in everything, and left for a few hours as they worked on the cars. At 630pm when I went to pick the vehicles up, the second I started the SVR JAguar, a big warning came up on the dash regarding the tire pressure. Initially I thought no big deal its January, vehicles are outside, pressure may have dropped 1-2 points. The second I flipped through the setting I saw the Tire pressure was at a 22 on the passenger tire. It should be at 44!! the freaking car had a nail in it within the few hours I left it at their dealership. There was no TP warning on when the car was dropped, none while the car was worked on Im guessing or they would have immediately called me and said hey- your car tire has a nail in it and is not safe to drive on the TP is half of what it should be, since we are the service dept should we replace the tire? that's what they would have done if it was landed that way- and they agreed - Ben the service manager tried to say I drove it with a 22 tire pressure from upper Arlington to Dublin and they perhaps noticed perhaps didn't but didn't call me to mention it. Their GM is an even bigger joke- I have a message front the tint guy stating yes it could have happened when it was driven around from where I parked it- where they serviced it and then reparked it- The GM Mr. Scott will never earn my business which would have been plenty in those catrgories of cars and I will never recommend such a dishonest place to anyone. Imagine this happened tinting 4 windows on a quarter million dollars worth of vehicles, imagine buying a used car from them... a joke. I have legal on my team on payroll that will take care of this issue as I have a call to toybarn logged while I am there in their lot - did not even move the vehicles when I noticed the light on and told them there is a major issue here with my tire that happened after I dropped it off for their service. read more

Don't take your car for service here. They do a very poor job of diagnosing the problem and do not give you a complete picture before the repairs. I took my BMW 335i for repairs a few months ago for an oil leak. They diagnosed it as oil pan gasket leak but it was not bad enough that I could not drive the car. When the leak got bad a couple of months ago I took it back in. They said they needed to replace the gasket and some spark plugs. I got the impression that it was the same gasket. However after the repairs I found out that it was some other gasket that was leaking which they fixed. They did not think it necessary to tell me that it was a different leak from the one they had diagnosed earlier. I paid $1600 to get the repairs done and had to take the car back in again within a week because I saw oil on my garage floor. This time they said it was the oil pan gasket. WOW. If indeed there were two leaks (one of which they knew about a few months before) why did they not quote me for both repairs. I decided not to get the new repairs done with them. Finally when I picked up the car after 4 weeks of non-communication from them and a sustained refusal to respond to my text messages (that is how they want you to communicate when you give them the car for repairs), I found out the car is making some weird noises while driving which it was not doing when I brought the car in the 2nd time. They have practically destroyed my car. It will go the the junkyard now. Do not take your car here if you care about your car. read more

HORRIBLE EXPERIENCE. I am not sure if I have ever left a yelp review for anything but felt compelled after my experience last week which checked most boxes people associate with buying used cars. Bait and switch, untrustworthy, shifty, you name it. Traveling from Cincinnati to buy a specific car. Confirmed several times that the car was available (even the day before) and had appointment. Arrived in Columbus (2 hr drive) only to be met by someone other than my appointment (things happen, no worries). Vonn (who by and far was the ONLY good thing about this experience) showed us the car we came for and encouraged us to look at another. Short story, drove both, but said we are in for the original that we drove up for only to find out it was NOT for sale and they had a deposit already. Could have told us at any point (day before when confirmed, called that morning etc.). Nothing. Really had the feel of "get them on the lot, they will buy something". Sales Manager could not have been less apologetic or concerned. I personally could not buy anything here after this complete lack of professionalism and breach of trust. BUYER BEWARE! Ended up buying from Fishers Imports in Indianapolis a day later and they were FANTASTIC. read more

I'm writing this today because of the care and disrespect that my son received from your establishment. Dec 9th my son Virsna, had an appointment to tint his 2 door car. Reminding you that I purchased the vehicle from the Toy Barn some years back. My son arrived and there was a gentleman that stated that the service department was backed up and that they were going to push his appointment time back and that if it were going to be done on the 9th it would be rushed. My son said that it would be ok to have the car stay and tinted the next day. The gentlemen by the name of Brian said it would be done in the morning. The following day which would be the 10th, no call was received. Virsna called the Toy Barn several times to the point he was hung up on and a young lady stating "its you again?" The 3rd day which would make it the 13th now, the gentlemen Brian questioned my son and asked him IF HE HAD A WARRANT? UNBELIEVABLE!! I'm appalled at the questioning of whether my child has a record or not? Wait...it gets better. My son explained that he works full time at USPS and needed a vehicle. A rental was offered, with only 200 miles per day. No one took into account how near or far my son lives from the Toy Barn, nor how near or far he works. UNBELIEVABLE! Within minutes of my son Virsna driving off and headed to work he received an email stating that his car was ready. He had already taken a day off work and needed to head back to work so was unable to come back. The 4th day now, an email was sent at 4:36 Pm stating that the rental car needed to be returned by 5pm or that he was going to be charged! No way to treat anyone, especially a paying customer. UNBELIEVABLE! After I myself, speaking with the GM, whom had no knowledge of any of this, was able to meet my son at his place of work to drop off his car and returning of the rental car. Once the car was dropped off my son noticed the tint job was terrible. Pictures will be attached to see for yourself. UNBELIEVABLE!!! I'm appalled and disturbed at the way my son was treated. I haven't been able to rest thinking that another adult would question my son if he had a warrant or not, is it because of brown skin that he was asked? Is it beacuse of how old you assumed he was? I can almost say for a fact thats not a standard question that you all ask EVERYONE on a daily basis....so why my son? I'm really not understanding.... The tint job that was poorly and toally below acceptable standard. Asking if "You have a warrant?" is highly disrespectful and should led to some serious retraining at the very least, and termination at most. Customer service was hostile from the begining ..is this the standard of care at your establishment? if this is how you run your business, then I highly suggest shutting down because treating customers with such discrimatory language is rude and illegal since 1964 under the AntiDiscrimination Act. I look forward to speaking with you. read more

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My partner and I bought a used wrangler from them, about 2 weeks later the "check engine" light came on. We took the wrangler into the service department and Zach took care of us. We figured out that it was the transmission that was going bad later that day, they said that they will take care of us. They will make sure to get the insurance we purchased involved in everything and see if they cover it. First we were in a loaner car that was a sedan, and it was great so clean and nice. But Our only concern was that the light came on In The wrangler about 3 days before a big trip to Tennessee into the mountains. Zach said that wasn't a problem and he would work something out. The next day they gave us a car OFF THE LOT that had AWD to use and take to Tennessee. No questions asked. We are blown away by the amount of customer service Toy Barn has to offer. Not to mention they saved us money after reviewing the paperwork we signed. I would highly, highly recommend Toy Barn to anyone. Not only was the service department perfect with everything, the salesman we worked with was stellar. Chris was so fun and so down to earth. read more

Toy Barn - Car Dealers Near Me - Dublin, Ohio

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Thanks to these folks for letting me snjhap son photos! I'm a photography student and included one shot in my current project. Hopefully someday I'll be purchasing this car from them! Thanks again! read more

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Sam Cunix down to earth good vibes did a amazing job. Will buy again in the future. He really took time to explain everything to us. Thank you ! read more

Toy Barn - Car Dealers Near Me - Dublin, Ohio