Recently did my third visit to ER Auto. I am pleased with their service and will be returning. They seem to be very thorough with their inspections and talking to them, they give a priority list of urgency if urgent at all. They seem to be able to do most repairs. I have a level of trust in them thus far. read more

I paid ER Auto about $8,000 for an engine replacement and over $10,000 total in repairs. Yet my car still has a long-term oil leak, wrong coolant, and sloppy workmanship issues. An independent inspection confirmed these problems. ER Auto denied responsibility and only provided engine mileage when pressed two years later. Please be cautious with costly repairs here. read more

In all honesty, I'll be back. Just need to qualify that. I'll be back for oil changes, probably not much else. I was in recently. Brought my RAM truck in for an oil change and a 20k mile check up. It's in the book, it exists. There's nothing to it, really. I even brought in the truck's manual with me to go over what it called for. Just look around, check a few things, all good? Yup, move on. They told me they would do it. That's why I got my oil done 2500 miles early. I wanted that on the books for future value non-sense. Now, maybe it's because I have more grays than anyone affiliated with this company. It just seems to me that when you say you're going to do something and it's important to your customer, you just do it. Apparently, some shmuck with a wrench in the back decided this wasn't worth his/her time and so it wasn't done. On the bright side, I wasn't charged for it, I'm sure nothing would have turned up, it's a non-event... except for the fact that I was told it would be done. For god's sakes people, just take 15 minutes out of your day, poke around, shake a stick at it, make an old man happy. Aside from that old man jibber-jabber, place was clean, service was prompt, ready when they said it would be. (on sawmill) read more

Dropped car off as Maintenance Schedule was due and check engine light was on. Left car for 5 days. Picked car up and son drove home so I didn't see Maintenance schedule still on and overdue as was the check engine light still on. Returned that afternoon a little frustrated but refrained and they reset everything. Now I was thinking to myself they missed this and then didn't even top off windshield washer fluid, typically as a customer service when getting maintenance routine, fluid checks, etc, I would assume they would top off as part. Now the end, check engine light comes back on, so return, he says evaporator warning, well now I question if they ran any diagnostic or did anything. I politely questioned why this was not caught when they had it for 5 days or why was it not questioned on your end? His response was sophomoric as I didn't request that service, but when doing a maintenance service and seeing schedule and check engine light why would you not question this. Simply put I will never return and obviously do not recommend. The employee dismissed me and told me to have a good day, twice. So not his issue. Should have gone to Blagio's from the start, I guess this is why it takes 4 weeks to get in. read more

this so called business is fuckin pathetic. these sons a bitches especially the 50 yr old loser adminn assistance basically a secretary is fuckin losooooooser. I took my truck in for a brake line that was broken. that's it . I is to call them 6 hours later and to my surprise they told me they broke my trucks frame . the idiot secretary admitted they put it on the l ft and then took it off but when confronted he lied and recanted his story. I had to have my truck towed off their property . these assholes had the audacity to do nothing about my truck but then call me aland tell me to have my vehicle removed or they will towed at my expense. I am so going to sue the shit out of you fuckn ssshole idiots. you motherfuckers will pay for you ruining my only work vehicle and then laughing ate when I asked how you planned on taking care of it. you will be held accountable . read more

If I could give no stars I would, please don't go there horrible customer service and don't waste your money for car repairs unless you want to fight with incompetent. Unknowledgeable employee. They don't take accountability of them messing your vehicle up. Very disappointed read more

My spouse called and got a quote from Danielle at ER Autocare per Justin she didn't do something right I called back to see if I could bring in the vehicle for him that quote then jump 200 more dollars sketchy yes but I need my car fix okayed the new quote was informed 1hour .44 minutes to repair I said no problem just need my car before noon dropped off at 9am it's currently 2:25p and Justin called and said by the way do you know you fan keeps running when the car is off I said yes I informed you yesterday said the fan stays on 15minutes after I'm parked outside the car Justin said I thought you were talking about the inside fan how would I know the inside fan is on if I'm out side of the car as the supposed to be professional he didn't even probe to clarify while doing the quote he then calls back and says the tech said he doesn't think the thermostat being change will fix the issue we need to diagnostic on the car for another 120 dollars then he said do you want him to put on the part or not so I can stop him now before he puts it on it's 2:30pm my car has been there since 9am this morning promise pick up time 12p on a 1hour .44 minutes repair paid all the money for the repair and then immediately when I left within the hour oil pressure sensor came on and justin said it may be leaking check your drive way but they had my car for two days and it never leaked there my husband was convinced the remove the sensor I paid another 550 for the sensor my check my car today after we picked it up and the loosened my oil bolt so it would drip oil my husband check all of this prior to drop off and now the bolt is magical loosen they will create problems for you and then labeled my account as difficult customer will be call bbb and attorney general I will never return to this place I will not recommend anyone will be putting on my google review as well read more

If you are a father do NOT send your daughter here. I am so disappointed in this place I bothered to write a review. These guys were overcharging and took 3 business days to tell us they didn't know what was wrong and charged us 500 dollars. Better off going to a dealership at this point. read more

They are honest and good! I am an elderly woman and feel good takung my car there. I trust them.

I can't say enough about this company! I have had my Range-Rover serviced many times with ER on Sawmill Rd. The service was great. I was informed about problem, cost and time frame of the repair. Pictures were sent for my viewing every step of the way. the quality of work was top notch! They were very transparent and up front on cost.Noah and his staff were all great! Customer service as it should be!!!! Give then a try! You won't regret it!!!! read more

Everybody is super nice, the place is very clean, it even has fresh flowers! they also have delicious homemade cookies and other complimentary snacks and drinks, they even order you an Uber at their cost to drop you off at your home. BUT, you should never set foot in this beautiful place full of people who treat you very nicely. The act they put on is to lure you in, and then go for the kill (a substantial charge for work you don't need). Here's what happened to me. I went in for a front wheel alignment, I was given an estimate of $170, and a two hour wait. Place was very clean and nice atmosphere, so I sat and waited, an hour later the manager or owner comes in and tells me the bad news, the bolts to adjust the camber caster and tow were frozen and had to be soaked in a release agent over-night to be able to loosen them and make the necessary adjustments, and this will cost an additional $170, so now I'm up to $340!! I tried asking for a discount, but nooooo, they don't give discounts because their work is top notch no one can come close to their service (Humongous Lies!!!). The owner (nice guy) told me to expect a call the next day when the car is ready, he even told me about the special service they do for clients who have large repairs that exceed $500 and take a couple of days, they give them relatively new cars (loaners) to use while their car is being repaired. But in my case he offered an Uber on the garage expense to take me home and they did. Next day I get a call at around 10:00 am, unfortunately, the owner says, the passenger side nuts were loosened but not the driver side, that these are frozen beyond repair, any more torquing on them will damage other components. The new cost to do the repair with new parts is over $1400 and that's using off-brand parts! And after giving me some discounts. I told him to give me a few minutes, I called my close friend who owns a car repair shop on Corrugated Avenue, whom I trust with my life, however, he doesn't own an alignment machine, told him about the frozen bolts and nuts, he said to bring it over, he'll loosen them for me and I can go back and have the alignment shop do their job. Called the ER shop owner or manager told him my plan, he said absolutely not, he won't have it, either I accept what they offer, or they will not touch my car. I was so quite upset at him for saying this, I told him fine I'm coming to take my car and get it done somewhere else. When I got to the shop I told them if my friend is able to loosen the nuts and bolts and I can get the car aligned somewhere else, I'm going to write a bad review on them, but, if the bolts are truly frozen and components need to be replaced, I'll come back and apologize to them. Well, after I got to my friend's garage on fifth Avenue (called Haydar's Auto shop), they lifted the car, and a technician came over with a torque wrench in order not to damage any bolts or nuts, and to everyone's surprise, all bolts and nuts on both sides (passenger and driver) were loosened up with hardly any extra effort, all loosened very smoothly, nothing was frozen. That got me really mad, ER Autocare lied to me and kept my car overnight (which it obviously didn't need) and tried to con me the first time by doubling the charge, BUT, that wasn't enough, they wanted to con me for over $1400 and I would have taken their bait (the clean nice place even with fresh real flowers and home made cookies and complementary snacks). I asked my friend to recommend an alignment shop, he told me to go to Bee Line Alignment which is a 10-minute drive. I did, it was lunch time, so the job was going to take a couple of hours. I Went to a coffee shop, waited on their call and two hours later, I got a call, the car was done. I paid a hefty $120!!! To get it fixed. Quite a discount from over $1400 that ER Autocare were going to charge me!!! If you value your money, or work hard for it, don't go to this place. Tell your family and friends tell everyone about this place! BTW, the owner of the shop made a comment about my car being a $100K car, justifies an hefty repair fee, also, pointed to a Mercedes Benz was getting an $1800 brake job. I feel sorry for car owner who get conned at that place, especially people who own expensive cars, they seem to be an easy target! read more

These guys just replaced my valve cover gasket and spark plugs and did excellent work as usual. We don't take our vehicles anywhere else unless we have to! read more

My brakes were making a scraping noise and I stopped by the car ER on Sawmill Road to have them checked. I ended up needing new brake pads and rotors. The staff was very friendly and professional . The facility is remarkably clean in appearance. They took my car for a test drive immediately. They fixed the problem same day. I was impressed! I'm not a car expert, so I can't really comment on the price fairness...it ended up being around $1400 for all 4 tires on my 2016 Hyundai Elantra. My only complaint would be I waited in their waiting area for over 2 hours and they didn't update me on progress and what was happening. When I asked, they were helpful, but a periodic update if you are waiting would be appreciated! I would be willing to use them again in the future. read more

I had a terrific experience at ER Auto. My Check Engine light came on and they were able to get me in right away, figure out, and fix the problem that same day. Their shop is clean and very well run. Pricing was very fair! Great people there, super knowledgeable, and trustworthy. I highly recommend! read more

a year ago they were awesome: gad multiple services. great price friendly, no hard sell. new ppl now, scheduled a service and they told me a price near double when I got there. dude claimed it was bc I had a VW. the car has been in 2 times for oil change and it was always 70-80. now 183? for less than that I'll go to dealer, mag, and drink espresso read more

Great guys, honest, great prices, I bought an older car and she is well on her way to being new again. The guys have solved every issue with her, there is no guessing here, they will dig until they find whats truly wrong with yourcar. read more

My mother and sister went for minor service on their cars to ER Autocare on 5933 Sawmill road in Dublin. Ohio. Only to find out those smooth guys recommended service on their cars that was totally UNECCESSARY. My mother and sister found out when they took their cars to ANOTHER Auto repair shop. They would of paid $2500 EACH Uneccessary. BEWARE Y'ALL. read more

Please do not take your car here for an alignment! I have an old Accord, so I've been to my fair share of mechanics. Not once in my life have I ever dealt with more unprofessional/unhelpful people. I spent some time comparing prices for an alignment and I ended up going with them because they were about 30$ more then the rest of the mechanics in the aria (I wanted to get the best service). It took 3 hours for them to complete a job they said would only take 1.5 hours and after the alignment was completed my steering wheel needed to be turned almost 90 degrees for it to go straight. I immediately took it back to the shop and told them it's much worse than when I brought it in originally and I would appreciate if they could correct it. They said it wouldn't be a problem and after another few hours of waiting I got my car back. Y'all... I'm telling you it was still so much worse than when I originally took it in. Not to mention they refused to give me the updated angles on my tires because I took it back twice. Moral of the story I would be scared to have these guys change my break pads. They had very little understanding about what they were doing and charge higher prices than most other mechanics in the aria. read more