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    JAM Fix Auto Repair

    4.5 (15 reviews)
    Closed Closed

    Services - JAM Fix Auto Repair

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    JAM Fix Auto Repair Photos

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    Recommended Reviews - JAM Fix Auto Repair

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    5 years ago

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    5 years ago

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    4 years ago

    Helpful 1
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    5 years ago

    Helpful 2
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    3 years ago

    Great place! Highly recommend. Been going to JAM for years. Honest, great communication, helpful, fair. They never steer me wrong.

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    5 years ago

    Helpful 1
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    4 years ago

    Very good auto repair. Very good people. Trustworthy.

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    7 years ago

    Helpful 2
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    4 years ago

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    8 years ago

    I can concur what everyone else has been saying in the other reviews. Great work-affordable price-honest people. Thanks

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    5 years ago

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    7 years ago

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    9 years ago

    Helpful 2
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    10 years ago

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    9 years ago

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    Ask the Community - JAM Fix Auto Repair

    Review Highlights - JAM Fix Auto Repair

    Jo and Jason have based their business on their deep faith and will treat you with dignity, respect and honesty.

    Mentioned in 5 reviews

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    Great Lakes Hyundai of Dublin - Front of building

    Great Lakes Hyundai of Dublin

    (107 reviews)

    We came here at night and found they had closed. We stopped by another day and test drove a…read morepalisade. We are very pleased with how the car drove, but it wasn't exactly what we were looking for, so we didn't move forward with the purchase. The sales rep that had helped us wasn't overly pushy and let us test drive the vehicle even though they were close to closing overall, we had a good experience.

    I'd never been there before, but they had a car I wanted to look at. It's on their web site. When…read morethe guy brings the car for me to look at, it's as filthy as you can imagine. Including dog hair and dog smell. Sticky crappy driver's seat. I wouldn't have even sat in that car, let alone drive it. But they didn't think anything about presenting that to a prospective buyer and proposing a test drive. The sales guy said something about how they'd clean it up for me. In no way would I trust a car dealer to do anything after I've signed the paperwork. And detail this car to the level it needed? Never. Not once the papers are signed. Then the manager gave some song and dance about "we just didn't have an opportunity to get to it yet". I've been to plenty of dealers that may have the car up on their site, but will say it's not available yet, still being detailed and whatnot. That's fine. That this place felt ZERO shame in putting this car in this condition in front of a prospective buyer, should tell you all about them.

    Luke's Auto - The team at Luke's Auto Clintonville.

    Luke's Auto

    (93 reviews)

    Northland

    I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

    The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

    JAM Fix Auto Repair - autorepair - Updated May 2026

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