Twice before, I have been a customer of the Bobb-Boyd, Lincoln of Columbus, body shop. So on this most recent visit, I thought I was getting superior service. As it turned out, I couldn't have been more WRONG!!! Late one Wednesday evening, I backed into a short stone wall. So on Thursday morning I took it to Bobb-Boyd's body shop. On both previous visits older, experienced men wrote up the required paperwork and set my level of expectations at a point they knew the team behind them could surpass. Both previous visits were professional and exceptional. Both surpassed my expectations. Lincoln hit home runs with the bases loaded! My recent experience was totally, a polar opposite. The moment I walked into the office of the body shop and saw a very young (read that, INEXPERIENCED) man at his desk, my heart sank. But our conversation went well. I told him I had an important appointment the following Wednesday evening in West Jefferson, OH, and if my car could be done by noon on that Wednesday, I'd be thrilled. On the body shop calendar, he wrote 12 noon on my requested Wednesday and I then waited for my rental car to show up. The week passes. I was never contacted by the body shop even once! So on that Wednesday I call them around 9 am. My opening statement was that I'd become available earlier than what I'd projected for that Wednesday and I could be there at 9:30 am, if my car was in fact ready. At that moment, everything went straight to Hades. "Mr. Wheatley, we haven't even started on your car yet! We're waiting on your insurance company. And we've gotta hope your parts don't come in broken--we've had a lot of that lately!" I exploded. "You never thought of contacting me so I could get my insurance company 'in gear?' I've been a customer of theirs for 30 years and they're never put me off! My car's not even STARTED??!!??" When the lying started it was clear my conversation was going nowhere. Frankly, the last straw was when "Mr. Inexperienced," laughed out loud at my frustration. I told Bill, I think his name is, that I was hanging up. Through Buick, Cadillac, Audi, Volvo and Benz dealerships, I've never been treated so poorly, so rudely, or so unprofessionally. Lincoln lost. Bobb-Boyd lost; sales and service and body shop lost. Too bad for Lincoln and for me that Bobb-Boyd is their only dealer in town. One bad apple CAN spoil the whole bunch. The receptionist, one day, got the body shop manager on the line. He was nice. My car got done. Customer Service training is long overdue in his department. Because companies so seldom spend time and effort on new employee training, we, the customers, become the victims of poorly trained individuals and companies shoot themselves in the foot and wonder WHY they are bleeding. That's my experience. Unfortunately. read more

I had the best experience at Bob-Boyd Lincoln recently. Stanton Kesler was amazing!! This is the best customer service ever! I have a 2013 Lincoln MKZ that I bought from Bob-Boyd Lincoln. We were having an issue with the car not recognizing one of the key fobs. We were told to replace the battery but the issue continued. I also felt the car was shifting hard. We took the car in and Stanton listened to both my issues and said he would call me after they looked at the car. The key fob issue was quickly resolved as one of the batteries was showing low even though it was new. The transmission person drove the car and said we needed major work on the transmission. The transmission people are also to be commended - I believe this problem was in the early stages and to have caught it so soon is such a relief. The car was still under warranty so the work was performed with no cost to me. Stanton called me every day to update me and let me know exactly where they were on the car and what they were doing. When we picked the car up, he explained that the transmission would take a little while to learn my driving habits again. I was so pleased that he listened to my concerns and addressed them and went the extra mile to make sure I knew he cared about getting our car fixed. He did a wonderful job of representing your company. I love my Lincoln but I think this visit has convinced me to become a life time customer at Bob-Boyd Lincoln. read more

I recently had an exceptional experience working with Leo, the salesman, and Chris, the Finance Director, at Bob-Boyd Lincoln in Columbus, OH. Leo was fantastic from start to finish. He kept things low-pressure, to the point, and was always responsive throughout the entire sales process. His professionalism and customer-focused approach made the entire experience seamless. Chris was equally outstanding. The paperwork and vehicle sale process was the quickest and most efficient I've ever gone through. Everything was thorough, organized, and completed without any hassle. What truly stood out, however, was the customer service after the sale. Leo went above and beyond by finding the rear storage cover for the SUV after I had picked up the vehicle. He was kind enough to ship it down to us, which really showed his commitment to customer satisfaction even after the sale was complete. I highly recommend Leo and Chris at Bob-Boyd Lincoln for anyone in the market for a new or used vehicle. They made the entire process smooth, fast, and enjoyable! read more

I do recommend you to my family, friends and co-workers. The work was done fast and things that are not needed are not added into you may need or you do need just to raise the price. It is refreshing to only have to pay for what is needed (honest work- WOW!!). The only thing is I see there are two recalls on my MKX and I would like to know if they were taken care of for my MKX and if not to get them done. I feel you should check when you have a car/suv brought in to see if there are any recalls and let the owner know of the recalls. Then correct them while the customer is in the shop. Unless it is something that may take longer and ask to schedule a time to have that taken care of. I do have two recalls on my SUV and I need for them to be addressed, please. Thank you for the GREAT Service!! read more

I continue to be impressed with not only the Service team at Bob Boyd Lincoln, but also with the Sales and Finance teams. This dealership is absolutely top notch, and I would highly recommend them if you are looking for a new car. Amber (my sales associate) was patient and helpful without being pushy. She brought all of the appropriate resources together to make my buying experience smooth and pleasant. The service department is great about following up, honoring commitments and being engaged and empathetic when there are problems to be solved. This is really my first review of a car dealership. Never felt the need to do one before, but this dealership deserves credit for putting together a best in class operation. It is greatly appreciated by their customers. read more

The automobile service is superior! But what's more, the experience doesn't have any of the negative memories of previous dealership service experiences--especially Ricart. Bob-Boyd's Rob Beacom is usually able to arrange for a great Lincoln loaner car if I have an extended repair situation. When it's just a quick service job, I enjoy the fresh Keurig Coffee, homemade cookies, fresh bottled water in the kitchen, then relax in the service lounge enjoying the big-screen HD TV, comfortable chairs, and nostalgic Lincoln automobile photos on the wall. They also have great Wi-Fi and three desks if I need to get some work done on my laptop. If that weren't special enough, when they're done with my car it's usually been washed! read more

I recently purchased a 1999 Mercury Marquis from an elderly lady. It had not been driven much and though it only had 58,000 original miles, I wanted a bumper to bumper inspection done. Expecting to get a call that this and that had rotted and dried up and I needed to replace this and that, I got a call that said you should change out the differential fluid, flush the radiator and and put in new fluids, change the oil and all filters and replace the brake fluid, since it was all 17 years old and never replaced. That with an oil change, tire rotation and complete checkup, $450.00 I was amazed. The service was top notch and Sam Messina made me feel as important as if I were driving a new MKZ. read more

My husband and I have driven Acura for more than 20 years and never in 45 years have we owned a Ford product. I cannot explain how overwhelmingly surprised we were when we drove the MKZ last week! It is by far the most luxurious and comfortable car we have ever owned. Our experience with Jack and the entire team at Bob Boyd was like no other we have experienced in our life, as well. So stress free, casual, nice, genuine, professional. I can honestly say that there is no other dealership that I will do business with in the future and will recommend them to anyone looking for a first class experience and a great car! read more

Researched Audi, Cadillac & Lincoln for my new CPO sport sedan. Lincoln MKZ was best value for the money, handsomely equipped over the competition and for less money. We drove 200 miles to review 2 in particular with John Dillion, who turned out to be knowledgeable and friendly, taking his time while we drove 3 cars total. Came to agreement and settled the deal that day. John & the staff stayed way past closing on a Saturday night to wrap it all up. (8pm) Follow up has been good from John as well. I would recommend The Boyd dealership, as I came away fully satisfied. read more

My new car experience with Bob-Boyd Lincoln of Columbus was again excellent! The sales consultants, Mrs. Betsy Newell-VanKirk, Mr. Rob Zellner, and Mr. Jack Songailo, were very helpful and informative in assisting me and indeed went beyond and above to ensure that that I was completely satisfied and comfortable about the vehicle. The vehicle was built to my exact specifications that I described and was delivered sooner than expected. I'm most satisfied with my new Lincoln Continental and would recommend Bob-Boyd Lincoln of Columbus to anyone. Sincerely, Robert J. Hill read more

I recently purchased a Lincoln MKZ from this dealership and loved the service I was provided from my initial inquiry to the actual buying process. Kevin was great to work with and flexible in terms of finding time around my work schedule to come in and test drive as well as return to complete my paperwork. My husband and I appreciated the team walking through the different additional warranty and insurance options with us and the features of the vehicle. I look forward to working with this dealership in my future car purchases. Thanks again! read more

I just bought a used Tahoe from Bob Boyd online sight unseen. I dealt with Teddy and he was amazing. He made every step of the process easy and went above and beyond to meet my needs. He picked me up from the airport. I have had the Tahoe for two weeks now and am very happy with it. If you want to buy a vehicle online, Bob Boyd is the way to go. They are honest, and a name that you can trust when buying a car online. Thanks Teddy Edstrom for making my buying experience a pleasant one.(Brian) read more

I was having car issues and took my Lincoln to the Bob-Boyd service shop to find out what was wrong. They were quick to let me know that my engine was blown. The service staff was extremely kind and helpful with helping me find next steps. I also worked with the sales staff during my same visit to find out trade in options for a purchase. They were fantastic. They worked with me and tailored a deal right for me. I will definitely be bringing all of my Lincoln business to Bob-Boyd Lincoln! read more

Although I was purchasing an older model used Lincoln, Howard and everyone I interacted with made it feel like a new car purchase. I typically cringe at the thought of purchasing an automobile but now I know that if I am ever in need of another vehicle my search will start at Bob Boyd Lincoln. Thanks again for such a great experience. Howard and company were great through out the entire process and followed up after the purchase to make certain that I was satisfied. read more

We went in last Saturday 7-2-16 to look at the SUV's of the Lincoln dealership. John was an exceptional sales person! We asked several questions about the difference between MKC, MKX , and black label. John was extremely patient & answered all of our questions. We ended up leasing our MKX & love it !! We are buying a another car in a year& we keep Lincoln in mind. Thanks for the excellent customer service ! Loved all the people at the dealership! read more

The team at Bob Boyd Lincoln knows how to treat their clientele. I am a repeat customer for the third lease in a row, MKS an MKC and now the MKX. While I am sorry to see the discontinuance of the MKS the MKX does not fail to impress with its comfort and size. Thank you again to John and Steve at Bob Boyd for getting me the best deal and treating myself and everyone with respect and gratitude .... Happy New Year! read more

Greeted promptly; friendly. Requested maintenance performed correctly, in a timely manner. Car washed (really like that!). After I left, I had a concern about a non-mechanical issue, and called the service supervisor, who addressed the issue and thanked me for the feedback. I feel that the service department at Bob Boyd Lincoln truly treats me as a valued customer. I appreciate it. read more

We have been leasing Lincolns from Bob Boyd for almost thirty years!! They are the friendliest, best service, best prices, best everything when it comes to driving a Lincoln. I can't say enough about this dealership except to say that the central Ohio area is blessed by its presence. Many thanks to Steve and Leo and the whole gang!! And too, they have great cookies and coffee :-) read more

Bob-Boyd Lincoln treats me like family, they listen and are always supportive of my needs when it comes time to have work performed on my MKZ and I know that it will be done in a timely and expeditious manner. Growing-up in the 50's and 60's I can remember everyone strived for good customer service and only a few like Bob-Boyd still provide that attention to detail. read more