This review is for Chapman's Ford service department - hats off to Jason for taking awesome care of us + my brother in law's car. Professional, honest, and prompt. It's hard to imagine a better experience. The waiting area was clean and well-stocked with beverages. read more

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They are unable to cancel an order for parts even if you cancel within 20 minutes. at least that's what they told me who knows the truth. spent $800 dollars to get my car back exactly the same as when I dropped it off. read more

I bought my truck here, my son has bought 2, i have sent 4 plus family and friends who bought. I service my truck here as well Don P and Jody are the best. read more

Stopped by to test drive a truck. Don was very nice and professional. I will return once truck prices come down.

Chapman's service department has my email address recorded as the email of one of their customers. I don't know if this is an error on their part or if the customer gave them my address fraudulently. I have e-mailed and called and talked to several people in the service department, including the manager, who have all promised me to correct the problem but still it persists. This has been going on for YEARS. If Chapman cannot handle a simple problem like correcting an email address, would you trust them with repairing or servicing your vehicle? read more

Bought 4 vehicles from here, plan to buy #5 here as well, they have taken great care of me.

I chased all over town for wipers for my new car, and ended up at a dealer. Surely Meijer has plenty of wipers? Nope. Even the parts store guy was confused by the weird connector. They keep changing them so that you have to buy more expensive ones, I guess. Or go to the dealer. Dealers... not my first choice. But when nobody else has the part, they are a necessity. This one was handy, and I was in a hurry, so I swung by, ready to be disappointed (or just driven off by high prices.) It's a very small dealer (and I'm only reviewing the parts department.) Has a small-town, old-school feel, as you would expect. Service was friendly and efficient, and they had my wipers- at very reasonable prices. I'll definitely keep them in mind for next time, since they're kinda on my way to work. read more

do not trust these people they sell you a extended. warranty on your vehicle bought in april 2023 cancled on dec 21 23 they didn't send paper work in until jan 11 24 because they didn't want to refund the money warranty co told me thisso now i'm told it willnot until the 16 when they recieve the money back to ford then have to wait on them to play more games for chapman ford to send the money back to the bank they want their mony wright away but refunding your money they play games read more

Took my truck in today. I have a oil leak at the camshaft seal. The service advisor said they do not work on engines that old. My engine was replaced 2015. I am not satisfied with his explanation as they did work on my truck in 2017. I cannot recommend this dealership for repair work. read more

I would like to thank Bob Chapman's Service Dept (especially Jesse and Will). We dropped off our delivery vehicle, which was covered in mud, for a routine service. Long story of how our little truck got in a predicament where it literally looked like we had taken it off road mudding. When we picked it up the next day it had been cleaned. The explanation I received for such a kind act was "it was the right thing to do." We thought the freezing cold day was going to include a trip to the car wash bundled head to toe (no volunteers). Thank you so much. We really appreciate the TLC we get from all of your staff. Edible Arrangements Marysville read more

I called to schedule an oil change for my car. Additionally, at slow speeds my car has a clunking noise going over bumps which I mentioned to the service advisor when I called. She replied that it would be $98 to check and see what the problem is and asked if that was alright. Germain Ford in Dublin will look at my car to diagnose the problem free of charge, as I will repair what needs fixed. Chapman Ford was trying to screw me before I even got in the door! They took a potential long term Marysville customer and guaranteed that I will NEVER use Chapman Ford for any of my vehicle needs! Beware! read more

Wow so I have called this dealer literally 4 times asking about a particular car. It's been over 2 months now and the car is still in demo status! What a HORRIBLE way to run a business!! Do Not Buy from here!! read more

I bought two used vehicles from them in a 10 day period. LOVE LOVE LOVE my Explorer! Thank you guys! You are the best!!

Twice I have brought my Toyota Sienna XLE to Bob Chapman after an auto accident in which I was involved. They were quick with estimate and worked with the insurance adjuster to settle the claim. Prior to the work, one of the techs took time to modify a bent fender to keep it away from my wheel until such time as they could get the car in for repairs. They got me a rental car delivered to the place I was taking the car and arranged for pickup as well. Repairs were done well and on plan for cost. Highly recommend this company if your looking for someone who will do a good job and do it on time read more

Paid cash for a used truck which they said they went over when they took in. Tires were not the best but they said they would give me dealer cost when i ordered. The salesman said I should wait a little while because there would be rebates coming out and that would save me even more money. I little while later and less than 100 mile on my truck the add with rebates came out. I took the truck in to get new tires and the price they quoted me was same as I could get same tires at another place in town but with the rebate not a bad deal. After i dropped truck off they of course called me and said ball joints bad and needed replaced. I told them I just bought truck and they said they had gone over. So that was added to bill. Had to pick up truck after hours and when i open up door there were grease stains where someone had set. I waited for rebate to come but it didn't. When I called they said Ford had changed policy and I would have to call them. The only thing good I can say is salesman was nice. My son in law had bought a new loaded F350 and I'm sure he won't go back with this kind of service. Where I work has a fleet of pick up trucks and after they found out where I had got and taken my truck they said o no we tried them once and it was a bad experience. read more

I have leased or bought 4 cars from this dealership. They've also maintained my cars throughout the last 12 years and dealt with my insurance company on claims so that I didn't have to. I continue to go back because they are trustworthy and good people. It's a great family owned business. read more

Car buying can be tough and many dealerships leave you feeling more like you took a ride in a washing machine than leisurely cruise in a brilliant new automobile. Don't get me wrong Bob Chapman sells cars and that's how they make a living. But if you want to feel like you're being listened to and know that everyone from the sales consultant, to sales manager, to finance guy has your back this is the place to go. read more

I will start by saying that I've been a customer of Bob Chapman Ford for a few years now. I've purchased a used vehicle and had a number of trips to their service department. Nothing stood out as stellar but they were average in my mind for car dealerships. My recent experience has left me in shock. After ordering a brand new truck in April, I thought I was going to get a good deal on a nice new truck from a local dealer. The estimated deliver time was 6-8 weeks. After 8 weeks, I started to call to see if there was any updates. I was told over the course of the next couple weeks that it should be here "Any day now", "In about a week", "Should have been here last week" and more. After the truck was a month late, I decided to call Ford's 1-800 number to see if they had any information and was told that my truck was no longer on order. It had not been built as the original model year because Bob Chapman Ford's sales volume was to low to get the truck allocated to them. In it's place a new order for the next model year was now on order. However, it was not built yet, and wouldn't be built for another month. This would leave the final delivery timing at over twice the original estimate. After asking the owner Joe Chapman to confirm their information I was instantly greeted with an attitude. He was unwilling to take responsibility for the actions of his employees, unwilling to admit I had been given false information about the status of my truck, unwilling or unable to do anything about the excessive delays, and finally ... unwilling to honor the original sales price I was quoted as that would require them to sell it at a loss. Leaving me no choice but to cancel the order and go elsewhere. When I called back to cancel the order and let him know I had found a better deal elsewhere, I was confronted again ... called a liar, and berated with numbers in an attempt to prove that I was lying in a what can only be described as a childish tantrum. I was left speechless. I have never in my life esperienced such bad customer service. I would never recommend Bob Chapman Ford to anyone for any reason. read more

I just purchased a used car from this dealership and the entire experience was better than I've had at two other Ford dealerships and four non-Ford dealerships. The sales and finance professionals and owner were all extremely helpful, nice, efficient and went out of their way to be sure everything worked out well. To top it off, after I made the purchase and drove away, I noticed a problem I hadn't previously caught and they offered to fix it at no cost. I highly recommend this dealership. read more

2012 Fusion with 29,000 miles after 2 weeks needed oil change. First one free, thought second should be free but NO. Second oil change was told needed tires and engine work at the cost of 1,000.00 this is a year after purchase. Would never recommend this dealership. Called salesman Jason, he could have cared less. read more

We were in the market to buy a new truck, we decided we wanted to order a truck to meet our specifications. We worked with our local dealers in Arizona and also Bob Chapman (family in Ohio had always praised this dealership). Bob Chapman gave us the best deal, it was an easy transaction even thou we were 2000 miles away. When we went to pick it up everything was ready as promised, all we had to do was sign a few papers. They kept to the price they quoted and there were no surprises. Everyone we spoke to at Bob Chapman from the salesman, finance manager, service manager and owner knew what they were doing and were helpful and kind. We trust Bob Chapman Ford and plan to buy all our cars through them. read more